Cody and Matthew helped me out of a jam when my attempts to install a new bumper at home hit a…read morenumber of seized bolts. Super friendly and got me back on track in no time at all. Will be ordering through them from now on and using their services for work above my skill set. Highly recommend if you're in the Groton, CT area!

Jeff, Jason and their staff are awesome!! They are honest, fair and they always willing to help…read moreout. I have been doing business with them since 2016 (lift kits, tonneau covers, tires, undercoating, bed liners, racks,etc.) and they have always provided me excellent service at a great price . If there was a hiccup they made it right very knowledgeable and answered my many questions. I highly recommend doing business with them.

Hands down, this is some of the laziest customer service I have ever encountered. For starters, I…read moreput a claim in through my insurance agency for a cracked windshield back in January. It's currently mid-June and my windshield has yet to be repaired. Let's take a trip down memory lane on how we got to a situation where five months later, I still am driving around with a cracked windshield. January: I file my claim. I set up an appointment. Things are going great. A few days before the appointment I get a call. My glass is unavailable. They have to reschedule, but they really don't know when it's going to be in. February: Where's my windshield? How do I even get through to a person at the New London store? Don't worry, we'll get it to you soon. March: Where's my windshield? Oh - we couldn't get ahold of you! (THEY NEVER CONTACTED ME) We sent it back! We'll call you when it comes back in. April: I go on vacation... and life takes over. But no one from Safelite contacts me. May: I contact my insurance agency in frustration. Finally we get an appointment scheduled in June. Today: Today was my appointment. My husband took off work from 12-5 today. I even got an email saying they scheduled a tech. At 4:30 he contacts me because no one has shown up. I call the number on the email and after saying "representative" a few times, I'm connected with an employee. She assures me that I'm still on the schedule, but if the tech doesn't show up by 5, then please call back. 5 PM rolls around and no one. I call back and I get a voice recording.... with no voice mail option. We call the insurance agency. They have no way to contact anyone at the company either. So where's the windshield? I don't know. Where's my technician? I'm not sure. Will my windshield ever get replaced? You've got me. Will someone ever call me back? Highly doubtful. Will Safelight Customer Service comment on this post and encourage me to call some number only to talk to artificial intelligence? HIGHLY LIKELY.

They cancelled first 2 appointments, Then i prepay and while im on the phone with them there trying…read moreto reschedule. The guy pulls in and leaves and tells them I cancelled and I never spoke to him. Lady on phone says its a mistake and then blames me saying I refused to pay. I have the settlement money and pre authorized payments. They offered me a 4th appointment and told me there tech is really good. They declined to send tech so I can speak to him about how we never talked. Claiming shes not going to send him here to fight. No one said anything about fighting. Its about accountability and service. Which safelite doesnt offer. Dont waste your time here if your busy. I will be sending corporate a bill for wasting my time.

These guys are the bomb! I accidentally showed up thinking my appointment was here instead of…read moreanother place, and they were incredibly accommodating. I've been here before and really wanted to return, so I truly appreciated them fitting me in without an appointment. The wait wasnt so bad since I didn't have anything else planned, and the team was so pleasant and professional. Amazing service all around! Price was $110 and change for 2 front windows at minimal tint and I found it to be very good so great value for your buck.

So friendly. Had a good experience will bring my other cars here my car looks great! It feels…read moreamazing side because it feels cooler with the tints protecting me from the heat!

I recently purchased a 2007 Lotus Elise from Secor Lotus. My buying experience was exceptional and…read moreI love my car! I worked with Steve Plona and he is great! He was extremely knowledgeable and easy to work with. The purchase went smoothly and shipping was timely. Secor and Steve worked with me on the logistics because all of this was taking place as a business trip was sneaking up on me. Steve also went above and beyond with a special request. I have a cohort who works and lives in Rhode Island. She recently had major brain surgery and had always wanted to drive a supercar. So Steve set it up so that she could be picked up in a Lotus Evora S and go for a test ride. She got backed to me to let me know that it was one of the most exhilarating experiences of her life! This made my heart smile! I really appreciate Secor and Steve going all out for this special request. Again, the buying, experience is great, Steve is a wonderful human being and Secor is a great company. They are a watermark to be measured against as a person and company. Thank you!

From the owner: Secor Lotus is the premier new & used Lotus car dealership in Southeastern Connecticut. Secor Lotus…read morealso has trained Lotus auto body, auto repair service, and parts.

Amazing service. Michelle and Sam are the two I spoke to, and they were both unbelievably polite…read moreand friendly. They accommodated my request for a last-minute interior and exterior detail so I could sell my car, although their team only ended up having time to complete the interior. The price was very reasonable, and they took a couple bucks off since I'm military. The quality of the interior detail was flawless, better than I expected for how little I had to pay. Sam runs an RC car shop in the corner of their lobby, and he's a great guy to talk to if you're waiting for someone on the detail side of the shop. I'll be back for detailing for sure, and other services if I ever have the need for something more.

I had my jeep wrangler interior detailed today. Easy drop off (left key in drop box) and pick up…read more Very professional service, the pricing was reasonable and they did an EXCELLENT job! My car is brand new again. I highly recommend this place.