Recently bought an Explorer from Whaling City Ford. The entire staff was extremely courteous,…read moreknowledgeable of the product, helpful, non-pressured. Worked with Romeyn Murphy. Excellent salesperson, friendly, accommodating in every way. Very good experience.

I won't mentio any names but here's my review. if you plan to purchase a car from this dealer…read morebefore signing anything READ* the entire paperwork carefully and don't take their words alone. they will sell you *not try*. also sell you extended warranty and other service plans without discussing it with you prior to signing anything. they try to sweeten a deal with false promise. I feel deceived about the whole deal but it is my fault for not reading. please do your research read everything you sign to the t. would I trust or recommend friends of family to this dealer? heck no! Update***** 04/14/26***** After numerous calls and voicemails to Sal "sales manger" nothing has been resolved. Waiting to weeks to hear back is not professional and very disappointing. I have no other than to file a formal complaint with the appropriate office of affairs to get this resolved. It's a shame I have to do this because is a waste of time. Even after "Sal" responding to my initial review is like they really don't care about costumer experience.

My visit was for service. I had a nail in my car's tire. They were accommodating, knowledgeable,…read moretrustworthy and efficient. I was impressed with their facility and I will be back. Thanks to the service advisor Kathryn Hebert and the team!

UNVERIFIABLE CPO RECORDS, GROSS NEGLIGENCE AND COMPLETE LACK OF ACCOUNTABILITY…read more If you value your safety, your privacy, or your hard-earned money, do yourself a favor and stay far away from this dealership. Buying a "Certified Pre-Owned" 2023 CX-5 here has turned into a nightmare of hidden defects, brushed-off safety concerns, and zero accountability from both the dealer and Mazda corporate. To start, I was never given the CPO inspection checklist with my paperwork, and I had to repeatedly hound them just to get a copy. When they finally produced it, it became obvious why it wasn't volunteered: the report doesn't include an inspection date or a listed source. Without a date, there is no real proof showing that this safety inspection actually happened before the car was handed over to me. Despite these omissions, they also casually checked off "Passed" on items that were actively failing or physically impossible to test: Brakes: Marked as having "no unusual noise," yet they ground and squealed from the day after I got the car home and continue to do so today. When I brought this up at a subsequent visit, I was completely brushed off and told to just "wait it out." Navigation: SD card marked as present and tested and Navigation marked as tested, which is impossible because the vehicle didn't even have an SD card installed. How can a SD card pass as present and tested if it isn't in the vehicle? You also cannot pass a system that is missing the core component required to make it work. There were n/a checkboxes present that could have been checked off on the inspection, but they were not. Electrical & Tech: They missed spotty electrical issues; the safety sensors only work sometimes, and Apple CarPlay only connects via the cord on occasion. They also missed a visible slice in the door seal, a missing rear mud flap, a missing tire valve cap and a crackling speaker that sometimes is so loud it vibrates the door panel. The lack of care didn't stop there. The car was delivered dirty instead of detailed as promised, and inside, I found a pile of sensitive paperwork and actual copies of driver's IDs from previous test-drivers. In a separate instance and failure by Whaling city, I realized they undercharged the down payment on my card during the sale. I personally drove all the way back to the dealership to fix their billing mistake and hand-deliver those sensitive documents so they would finally be secured. During this time I brought up my concerns of the vehicle (most importantly the brakes), I was told to just wait it out, they will get better. Like that even makes sense. Afterward, I sent multiple emails trying to get management to address the vehicle's issues, and they completely ignored me. The manager only bothered to call me back after I explicitly threatened to escalate the whole mess to corporate. I did not speak to them. At this point, I don't want to deal with Whaling City Mazda anymore because they are the ones who signed off saying the car was already okay in the first place. Why would I bring it back there just for them to tell me nothing is wrong, or worse, destroy the vehicle further? The biggest disappointment is that Mazda Corporate has been just as useless. I am currently stuck going back and forth with them, as they are trying to suggest I go right back to the very dealership that ignored me. I am currently waiting on a callback from corporate that I placed a week ago, despite being informed they would respond within 24 to 48 hours. I have requested that Mazda allow another dealership to perform a proper certification and fix the issues with this vehicle, and bill the selling dealer since they are at fault. Alternatively, they can buy my car back outright, as my trust in the dealership and now the entire brand is completely unraveling. If Mazda Corporate won't stand behind their own CPO warranty, then the "Certified" label is a total scam. Whaling City Mazda cares a lot more about pressuring you for a 5-star review than they do about consumer safety, transparency, or basic business ethics.

Our car looked practically brand new despite being 11 years old with over 200,000 miles on it!…read more Scott's attention to detail (pun intended!) was incredible! I highly recommend having him detail your vehicle.

I purchased a 2012 BMW 528i and only knowing a bit of history about the vehicle, I contacted Brian…read moreand Brandon at Inline Autoworks. They got me in sooner than the planned appointment and immediately received a call from Brandon after his inspection. Brandon went top to bottom, side to side, front to rear, inside and outside of my car. He took pictures, emailed them to me, explained that he inspected, went over the entire procedure, like he was about to perform surgery and gave me his highest recommendation. There was 'no rushing' on Brandon's part as he took his time to answer all of my questions. Only BMW parts installed here. No 'aftermarket'. Then shop is CLEAN with top notch service. Prices are great too. Remember, you own a BMW. I highly recommend Inline Autoworks for all of your BMW repairs. I'll be returning not only with my car but my wife's XM40i as well.

I have been going to Reynolds Subaru for years, so this is not a one-shot visit and review. I also…read morehave two Subaru dealerships closer to where I live. If you are already using another Subaru dealer or you are considering another car (They sell boats too) then it is worth your while to check them out. First of all, the dealership is family-run. Not to sound corny, but I feel like a family member when I walk in. Lol. Everyone I've encountered has treated me with friendliness, respect and professionalism (Ok, there is a bit of humor thrown in too). The car processes have gone smoothly and they have always been under the prices of the other dealers. The service dept has always tried to accommodate my needs. One time I was worried about a short hesitation while driving, and when I called, they told me to come right down to make sure the car was safe to continue driving it. Bobbi has been my salesperson. She has an upbeat, amazing personality. She cares about the sale, but takes the time to get to know who you are and what your needs are. Watch out for her dry sense of humor. Ask her for a good recipe too. Lastly, if you need a quick vacation, the property has a beautiful water view that you can see from the deck-yes, I said deck. You can sit on the deck, along the water or inside-where the treats are. Overall, it's a beautiful environment. I forgot- If you refer someone, you get a nice check in the mail to use for future use. Have to go because my car is ready!

The service department was fantastic…read more I sent in an 05 Legacy GT Limited for restoration/repairs. They were very accomodating, and very receptive when hashing out jobs with the Master Tech. They were very transparent about what was actually needed vs. what would be easier to DIY. Overall, pretty good experience with the service department. Now, for the not so great. The body shop. The quoting was vague, obscenely overmarked, and they were unwilling to even try to work something out for both parties. They didn't want to take the job from the start, but instead of being professionals and simply saying they only really work on insurance claims; they decided to fabricate a bs quote. Don't take your car here if you want body work done, but they are still relatively good for general repair/maintenance.

I just purchased a high-end previously owned EV at Valenti Ford in Mystic, CT, and can say with…read moreconfidence that I would recommend and repeat the experience. Communication was top notch, the price was fair, and the sale process itself has been very positive. I felt supported by a team. By way of background, I'm in my early 60s, and have purchased many vehicles, primarily newer autos coming off lease or single owners, from family autos to executive sedans. I began looking on Edmunds and YouTube at reviews of automobiles that would suit my lifestyle and provide good value. I had several prospects spread over RI, CT & MA, and, as informative as reviews are, there is no substitute for spending time in the driver's seat. A couple of the dealerships I visited were just disappointing - advertised cars not available, "in arbitration" or not as advertised. Calls were not promptly returned or returned at all. Valenti Ford proved different. My initial voicemail was promptly returned and although the salesperson was not available, they made sure that I knew who I could speak with. My sales and leasing associate was Elisa Calkins, who was good-humored, responsive, honest and freely admitted when she needed back-up from members of her team regarding the vehicle I had in mind. David Tignonsini is the sales manager at Valenti and deserves the title. He is clearly a car guy. He had handled the intake of the vehicle and its service once it arrived at the dealership. David provided me with a full vehicle service report, an up-to-date car fax and the original MSRP window sticker. Both Elisa and David took time to go over the vehicle and Elisa accompanied me on an exciting and comprehensive test drive. I felt that they both wanted a satisfied customer. And while I was interested in the auto, I left the dealership to do some further research on the brand and the car itself. No pressure. A couple of days later, I decided to move forward and Elisa scheduled me with Marcy in finance. Marcy found an excellent interest rate from a credit union in RI and we walked through the P&S paperwork briskly, clearly and professionally. Post-closing, Joel Valenti worked through an issue regarding a missing part to a satisfactory conclusion. Elisa installed the temporary plates and explained the process of getting RI plates and registration, with no trip to the DMV for me. Al accompanied me across the border to Westerly, RI for the VIN check. Would I buy from Valenti Ford again? Yes.

We had such an amazing experience with Elisa at Valenti Ford of Mystic. Buying a car is never a…read moregreat experience, at least in my personal opinion, except for this time! We were extremely unsure as to what we wanted to purchase for our family, Elisa went above and beyond to make sure that we had a great experience all the way around and found the perfect vehicle. Thanks to Tim in the service department for making sure Ford Expedition Max was top notch before we drove it off the lot into all of our new adventures! 10 out of 10 recommend!

Recently, I brought my car into Shamrock Motor for repairs. The service was excellent, my car is…read morerunning perfectly and Booth was so nice and informative. Definitely a 5 star rating!

Shamrock Motors are unquestionably the best mechanics I've ever dealt with…read more Simon inspired confidence the first time I took my car there about 15 years ago, divorced, going broke I just needed to keep my old car on the road and he delivered with grace and patience, and the odd shaking of his head!!! He vetted used for cars me and always gave me sound advice. Booth is equally as pleasant and honest and capable. I now drive a new Inifinity and you can be sure I'll take it only to Shamrock anytime it needs work. They've kept my kids cars and their cousins on the road for years too, I never ever doubt their integrity or workmanship. Simon is missed but his sons have stepped right in seamlessly. Anne Kenny

Best auto service I have ever been to. Friendly, knowledgeable, competitive, and service oriented…read more They are about 30 minutes from my home, but I will be back there for sure. If I could've given them six or seven stars, I would have.

This was my first time here. The customer service was excellent- the gentleman at the front desk…read morewas friendly and worked hard to meet the needs of the customers. I had an 11:00 appointment for service and I was out shortly after 12:00- surprisingly fast. I also liked that they did not try to upsell by telling me I needed all of these additional services that were not necessary. I appreciate that honesty. I'll definitely be back!

Awful!!! Bought a car for my son and had to take it back in to them for check engine issues 4 times…read morein 2 months... and a failed emissions test... each time giving up my car to him for days at a time. After the last failed fix resulted in a collision they swapped the car out.... and guess what, within a few weeks a check engine light comes on. I let them know and the reply I got was (direct quote) "You can bring it in and I'll let you know how much it will cost" My experience.... avoid if you care at all about safety, quality, or money

Town Hill Auto treated us great! Our calls and questions were answered, quickly. Are so happy with…read morethe car we purchased, we will certainly go back!