They left my back window seal out, so it leaks when rains, and they tore my door panels to pieces…read moreand tried to glue them back together!!

Tidwell Paint & Body repaired my daughter's vehicle after an accident. They did a great job and it…read morewas done very quickly. Everyone at the shop is very courteous and you can tell they really care about their customers. Thanks again for all of your help!

I was driving through AL on a roadtrip from MS to NY when a rock attacked the windshield of my new…read morecar!! I did a quick Google search and came across "Auto Windshield Repair by Keith." As luck would have it, someone actually answered the phone when I called and it was Sunday! It was actually KEITH on the line! I drove a few mins off the interstate to his home where he completed the repair in a way that it is now hardly noticeable! Keith was also a really nice guy and easy to talk with while he completed the repair. He was reasonably priced and in about 25-mins I was back on the road to my destination. Thanks for great service, Keith!

The people working there are so nice and helpful. Communication and service are wonderful…read more Honesty is a priority when it comes to needing a new tire or not.

They lied to me. I went for front end alignment and they said it was ball joints. It was a bent…read moretire rod. They charged me 43$ to lie. If I'd let them replace front ball joints it would've been 600.$.

Jeff has been so kind to me through the whole process, and although my car had many issues, he…read morestuck with me to try and help me every time I called him! This is the best experience I have had with a towing/auto service! Thank you so much!

I've used Mavis Tire twice within the last 6 months. Each time, they've done an excellent job. On…read moreeach visit the staff have been kind and helpful. They've been respectful and courteous. Would definitely recommend!

Our experience with Mavis Tires & Brakes was, without exaggeration, the worst customer service…read moreexperience my husband and I have ever witnessed in person. The behavior we encountered from management was so unprofessional and unacceptable that it felt more like something you would see in a viral TikTok video than from a business entrusted with the safety of its customers' vehicles. We left our truck with Mavis for approximately eight hours for brake work. When we called because the vehicle was supposed to be ready, we learned that the work we hired them to perform had only been partially completed. Understandably, my husband was angry and frustrated. Were a few choice words said in that frustration? Yes. But instead of attempting to de-escalate the situation, explain what happened, or address the actual problem with our vehicle, the manager told us to leave the property or he would call the police. There was one major problem with that demand: the brakes were not functioning properly. While the technician, Cody, was outside with us actively trying to determine what was wrong, the manager came back outside demanding to know why we were still there. We were still there because the brake pedal was going to the floorboard after Mavis had worked on the brakes. We weren't refusing to leave for the sake of causing a problem--we had a vehicle that we did not believe was safe to drive, following brake service performed at that location. That is where this goes beyond poor customer service and becomes a serious safety concern. What exactly were we expected to do? Drive away because the manager threatened to call the police, despite the brakes not operating correctly? What if we had complied, driven the truck off the property, and the brakes failed? What if my husband or I had been injured? Worse, what if another driver, a child, or an entire family had been injured because we were pressured to leave in a vehicle with faulty brakes? Ultimately, the brakes were still not right after eight hours at Mavis, and we had to take the truck to Toyota to have the situation addressed. When we returned to Mavis to pick up the truck and request a refund, the manager was conveniently not at the store. And after everything was said and done, he told us not to return to "HIS" store. That statement says a great deal about the problem. A manager's responsibility is to represent the company, resolve problems, protect customers, support employees, and de-escalate difficult situations. It is not to treat a company location as his personal property, threaten customers with law enforcement while there is an unresolved safety issue with work performed by the business, and then tell those customers they are no longer welcome. I do want to make one distinction very clear: Cody, the technician, deserves recognition. He was wonderful throughout this situation. He was honest about what he knew and what he couldn't determine, sincerely apologetic that he wasn't able to resolve the problem, and continued trying to help us despite an extremely uncomfortable situation. His professionalism and genuine concern were a stark contrast to the treatment we received from management. Frankly, Cody demonstrated the customer-service skills I would expect from the manager. He listened, communicated, showed empathy, acknowledged the problem, and tried to help solve it. That is how you handle a frustrated customer. Customers can be upset. Customers can be angry. Employees can establish reasonable boundaries regarding behavior. But management should also understand that when a customer is standing in front of you with a vehicle whose brakes are going to the floor after your business performed brake work, the priority should be determining whether that vehicle is safe--not winning an argument or getting the customer off the property. We entrusted Mavis with something directly related to the safety of our vehicle, ourselves, and everyone else sharing the road with us. The mechanical outcome was unacceptable. The response from management was even worse. Mavis corporate management should take this complaint very seriously and review both the service performed on our vehicle and the manager's handling of this incident. Cody deserves recognition. The management response deserves accountability.

I took my car for a service, which they kept too long. They ordered the part that never came so…read morethey bought a part from the salvage yard without notifying me. My car drives worse now than when I took it to them. I do not recommend this company for auto service.

Kyle from Gearheads Garage saved the day!! I was visiting my mom in Tuscaloosa when my Range Rover…read more Sport shut down after a warning reading: "No engine restart - possible incorrect diesel Exhaust Fluid Quality Detected" I called all over and nobody would help - one place had an appointment they could offer me in 3 weeks. I left a message at Kyles shop - he returned my call promptly. I had my car towed to his shop, he fixed it within 24 hours. He kept me informed of his progress. I even had him to change my oil while it was there. I highly recommend Kyle. He was professional and very reasonably priced for his services! I am more than tempted to save my car services appointments for when I come back to Tuscaloosa to visit. I wish Kyle and his business continued success.

Made things right for my son. Thank you! I appreciate you helping him out. Customer earned.read more

I had the best experience at Smith's Automotive!! The people were very kind, helpful, and great…read morecommunicators. I took my car in for an oil change and a new battery and they had it done within an hour. They answered every question I had and were very patient with me. I will definitely be returning there for any other car issues I have. Could not recommend a better place! Thank you Smith's Automotive!!!

My sons car had an electrical problem and he went to O'Riley's where we had purchased a battery to…read moreget a check. They tested and said it was the alternator. He took it to Minor's and they tested it and determined it was a battery cable. I appreciate the testing and determining it was a minor issue and taking good care of our son Jim in Hoover, AL

After getting ripped off by another mechanic in town, I was…read moretold to go to Mike Minor. I've been going to him for years. When he fixes something, it is fixed! He specializes in VWs but can fix anything else. He's like having a good lawyer on retainer for your car's! He is fair and if he can't fix it, he will get you to someone trustworthy who can! I can't recommend him highly enough!