I took my car for a service, which they kept too long. They ordered the part that never came so…read morethey bought a part from the salvage yard without notifying me. My car drives worse now than when I took it to them. I do not recommend this company for auto service.

Kyle from Gearheads Garage saved the day!! I was visiting my mom in Tuscaloosa when my Range Rover…read more Sport shut down after a warning reading: "No engine restart - possible incorrect diesel Exhaust Fluid Quality Detected" I called all over and nobody would help - one place had an appointment they could offer me in 3 weeks. I left a message at Kyles shop - he returned my call promptly. I had my car towed to his shop, he fixed it within 24 hours. He kept me informed of his progress. I even had him to change my oil while it was there. I highly recommend Kyle. He was professional and very reasonably priced for his services! I am more than tempted to save my car services appointments for when I come back to Tuscaloosa to visit. I wish Kyle and his business continued success.

I've used Mavis Tire twice within the last 6 months. Each time, they've done an excellent job. On…read moreeach visit the staff have been kind and helpful. They've been respectful and courteous. Would definitely recommend!

Please give Peyton a raise . Honest , dependable and focused on customer satisfaction. Great person…read moreto have working for you .and they fixed our car !!!

Pro imports is the worst business in Tuscaloosa. I dropped my Volvo off to be fixed. After a week,…read moreI heard nothing. I called and they said they had not even looked at it. After 2 weeks I heard nothing. I called them and they said they didn't know what car I was talking about. After 4 weeks I called and still nothing. After MONTHS I called after hearing nothing from them and they informed me that they had towed my car to a absolutely unacceptable and horrible "tow yard" (if you can even call it that.) please for the love of god do not take your car here. I now owe money to a tow yard that I would have never had my car towed to if I had been given a notice (which I am legally entitled to.)

The fact that they even get a star is troubling…read more They are by far the most unprofessional shop I have ever had to deal with.They don't answer the phone.They don't communicate the status of your car and most importantly they can't fix your vehicle.I unfortunately spent about 2k before I realized the guy that runs this place is a joke.We brought the car in for a specific reason it was missing between gears and they decided to change my spark plugs for 800. And told me they were due to be changed.They did not even drive the car after they did the work?????Then after back and forth with the owner with his theory's about what it could be we discovered the real cause which he said he could not fix. Don't waste your time or your money it's better to just pay a dealership level mechanic to do the work.At least there is accountability when they do the work.

Made things right for my son. Thank you! I appreciate you helping him out. Customer earned.read more

I had the best experience at Smith's Automotive!! The people were very kind, helpful, and great…read morecommunicators. I took my car in for an oil change and a new battery and they had it done within an hour. They answered every question I had and were very patient with me. I will definitely be returning there for any other car issues I have. Could not recommend a better place! Thank you Smith's Automotive!!!

They left my back window seal out, so it leaks when rains, and they tore my door panels to pieces…read moreand tried to glue them back together!!

Tidwell Paint & Body repaired my daughter's vehicle after an accident. They did a great job and it…read morewas done very quickly. Everyone at the shop is very courteous and you can tell they really care about their customers. Thanks again for all of your help!

Jeff has been so kind to me through the whole process, and although my car had many issues, he…read morestuck with me to try and help me every time I called him! This is the best experience I have had with a towing/auto service! Thank you so much!

Man Mario was amazing and very helpful. I thought it was something major and it was only something…read morevery small and minor. He came out on his off day and fixed it no problem. I highly recommend this service for any kind of automotive repairs.

On Saturday 8/13/2022 the serpentine belt on my Lincoln Navigator broke due to the pulley on my…read morewater pump not being properly installed by another shop a few days prior. I was on the Interstate about 6 miles outside of Tuscaloosa and looked on the internet for shops nearby. Once I got my truck there the mechanic immediately found the source of the issue and began to get to work. I was back on the road in no time and the repair cost was very reasonable. They are very knowledgeable and professional. They even got in touch with me later on that evening to make sure that I was all good. I had a very great experience dealing with this place and I recommend them to anyone. To be completely honest they made me feel like I was like family or a good friend. 5 Stars! Keema

This is my experience with Brown's. I had damage on the front end of my Rav4 -broken pice of grill…read moreand some paint scrapped off from a chunk of ice that hit my car on the expressway from an 18 wheeler, and had backed into another car in my driveway which caused a small dent in the back door. I went to Brown's during lunch for an estimate. That was probably a mistake because I think I interrupted the estimator's lunch. I tried to introduce myself to him and shake his hand as he tried to walk past me in the lobby, as he blasted by me asking me which car it was, he finally offered up 3 of his fingers to shake my hand. Not a good start. The estimate to replace the broken section of grill and repaint the scrape on the roof was $2,100.00. The estimator explained it is a 3 step process and really expensive to paint. The scrap on the roof is about 3 inches long and an inch wide. Only the paint is missing, there are no dents. The estimate to repair the small dent in the back door was $2,500.00. The guy doing the estimate said the entire door had to be replaced. The Rav4 emblems all the way to the interior panels of the door. WTH?? I tried to tell him that the door worked fine, there was no alignment problems, no scratches in the paint, it was only a dent on one part of the door, but he said the Rav4 was a terrible design and it all had to be replaced. All the interior parts that hold the sprare tire were busted. But I tried to explain there is no noise...indicating broken parts, there is no problem opening or closing the door. Nope he said poor design, it all has to be replaced. I asked him that I would take the tire cover off and the tire, would I see the damage. Yep he said. He never offered to remove them himself to verify. When I got home, I removed them both. There was no visual damage. I went to another shop, they are bumping out the back door for less than $500.00 and replacing the grill and painting for $350.00. They removed the cover and tire and saw there was no other damage. So, instead of paying $4,600.00, the bill is less than $850.00. I can't help but wonder if I had been a man, the guy would have listened to me and tried to do a little more diligence in estimating the work, or if I didn't come during lunch. Sorry, but I cannot recommend this shop.

I've (unfortunately) needed to visit a body shop here in Tuscaloosa more than once, but Brown's…read moremade it a simple experience both times around. My 2014 Honda Accord Coupe was rear-ended on McFarland back in 2017, and I was recently backed into while parked in town. They were able to work with both parties' insurance companies easily and took the care to do the best work and not rush anything through. The staff was very friendly and helpful throughout the process. I certainly recommend them.