Wheel Works never responded to my request. It would be a good business practice to respond with in…read more24 hours acknowledging the request and then getting back to the customer in a timely fashion. Oh well, missed opportunity.

I had an outstanding experience with their service! Joe is an absolute gem--super friendly,…read moreincredibly efficient, and his workmanship is top-notch. Highly recommend!

Straightened out one of my Tesla wheels within an hour. Prompt, quick service and fair pricing.read more

Very responsive and friendly staff. They were very helpful, although my wheel was not repairable,…read morethe my took the time to address my concerns and explain why it could not be repaired. I'd definitely go back if I ever needed a rim repaired.

Oil change, tires, old car repairs - Our local almost everything mechanic now!! If Janelle the…read moremanager is here, we will follow. We visit between this location and Flamingo location. She's super on top of things!!! The only reason we've decided to make Big Brand Tires (Janelle's location) to be our car mechanic (old 2000s Camry, and Prius). From oil change, parts, tires, we trust Janelle to figure it out and really evaluate things really well. They also price match!! We've tried mom and pop shops. I'm also not usually a fan of mechanics via big chains but Janelle really takes care of you and your car!! She'll make sure things are done right. And super professional in calling back, scheduling, above and beyond excellent customer service, etc (rare for Vegas). We bring our own oil, oil filter and filters. They are and to work with it. And give me back leftover oil to continuously refill my car. ----- Old review I forgot to post... Wow! We came for a tire patch (nail found in our tire). Way more affordable than many other shops. We can bring our own oil, supplies. But if we bring own tires or such, then it's not under their warranty. They'll check on everything, from alignment to normal wear and tear. Didn't try to upsell or scare us on anything. If anything, told us we can change our tire with nail within the week. They have Starbucks within the plaza area too! Can bring our laptops to take meetings or be productive there. There's outlets, plenty of indoor and outdoor seating, with 1 restroom (code needed). They have amazing warranty on tires, that come with anytime free tire rotation too! Unfortunately our tire with nail was too big of a hole and our 2 back tires are too old, so we got quotes on new 2 tires. We also got a list of items we are suggested in repairing. We'll be we expecting a quote where it'll be listed from crucial to less crucial. No scare tactic. Janelle the manager is amazing!!! She explained everything to us with patience. She wasn't trying to up sell or anything. Sucks but our other auto shop apparently "fixed" and gave us new radiator. But a leak was found in it!! We have to go back unde warranty. Janelle mentioned that they can price match whatever quotes we get too.

The mechanics were knowledgeable and explained the car situation easily to understand.read more

good fast service for my altima i was in and out the lady was very nice she gave me a dealread more

PSA: they only accept cash or debit card! No CC…read more I cannot believe I wrote reviews for two tire shops in one day. Long story short, my tire started leaking air on the way from California to Vegas. I had it fixed in Kettleman City and everything seemed fine. Then, passing through Baker, the tire pressure started dropping again, slowly, so I decided to just make it to Vegas and deal with it the next day. While looking on Yelp for a good tire shop, I found Busy Bee. It was right near my hotel and, even better, they are open 24/7! I got there around 9:30 PM and was helped right away. The guy barely spoke English, but he found the problem immediately. Unfortunately, the new puncture was near the sidewall, so I needed a new tire. Luckily, they had one in stock. They got everything done in about 30 minutes, and I was back on the road. Great service, fast work, and highly recommend!

Amazing Service , got a flat tire and they repaired it in 20 minutes, i was able to go back to work…read moreright away!!! Staff was superfriendly and showed me what was going on with my tire !!! I will definitely go back when i need !!! Excelente servicio, en 20 minutos me resolvieron el problema con mi llanta !!! Gracias !!!

Called the the shop to see if they have tires in stock. On the phone they have one price. Then when…read morewe got there they kept up charging.

Friendly and quick service. They explained things in a simple way and did not upsell anything. I…read morehad a smooth and hassle free visit.

This place does honest good work! If I want a quality repair that's done right I will take my car…read morethere! They don't try and sell you stuff you don't need!

I want to take a moment to recognize Daniel at Discount Tire because the level of customer service…read moreand genuine attentiveness he provided was truly exceptional. I came in needing EV-specific tires for my Tesla, and I had a very specific budget I needed to stay within, as well as a tight timeframe. I needed to have my tires replaced within two hours, which I know isn't always an easy request when you're trying to find the right tires while also staying within a particular price range. Daniel didn't make me feel like any of those limitations were a problem. Instead, he listened to what I needed, took the time to understand my situation, and genuinely worked with me to find a solution. He was patient, attentive, knowledgeable, and incredibly accommodating throughout the entire process. What meant the most to me was the empathy he showed. He understood that I wasn't simply looking for the cheapest tires , I needed the right tires for my EV, within a budget that I could afford, and I needed them done within a specific timeframe. He treated those concerns with respect rather than making me feel like I was asking for too much. That kind of customer service is becoming increasingly difficult to find. Daniel made what could have been a stressful experience feel easy and manageable, and I truly appreciated that. Daniel, thank you for taking the time to listen, work with my budget, accommodate my timeframe, and make sure I felt taken care of. Your patience, empathy, and willingness to help absolutely did not go unnoticed. Discount Tire is fortunate to have someone like you representing the company. You didn't just sell me tires , you took care of a customer, and that makes a difference. Thank you again, Daniel!

Great great experiment. Everyone is nice and professional. It's My second time here to install new…read moretires. Love this place.

I had a flat on my way out the door and thank goodness keep it rolling saved the day. Service was…read morequick and they came right to my location. I would use this service again, such a life saver.

I wasn't going to do this because I don't like talking down to people, however I personally used…read morethe reviews from Yelp to contact these guys so I feel obligated to share my own experience. First, I called the number provided and nobody answered. No biggie, I left a message on the obvious Google Voice system, it's been 48 hours and I'm still waiting for that call to be answered so I'm guessing nobody monitors that number. After I called, I took the time to fill out a detailed "request a quote" form and provided exceptional information to the respondant to save them time and effort if possible. I did receive follow up message where I described my issue in depth, I provided my availability and my general location and was told that I would be notified of appointment availability. Long story short, 18 hours of silence from the company led me to take my vehicle to a local shop and get my vehicle serviced. Almost 48 hours after requesting a quote I STILL haven't been offered an appointment. I guess it's probably a good thing that I'm not stranded beside the road waiting, I'd probably be carjacked by now. Not saying the dude doesn't do good work, but you must need to be special to get respect of an appointment or at least enough courtesy to decline the work because you don't have time.

Requested a quote and got one almost instantly. Had been communicating with the owner Devon…read more Communication is as great. The work took a bit longer than quoted but it was only cause they were pretty busy - nothing too crazy delayed. Work was amazing. So pleased with the outcome! They did a fantastic job! Staff all super friendly too. Don't get scared by the location, bit of an industrial area with a lot of random people in and out, but my truck was safe. I will go there again if I ever need powder coating again!

Service was quick, and they did a good job. Highly recommended…read more They were knowledgeable and also mounted the tore back in the car.

I spoke with John upon entering the business. Very professional. Told him the problem I was…read moreexperiencing on the road. He asked if I had an appointment. I told him I did not. I had driven in from another state to help my son and his family in an emergency. John was able to fit me in the schedule same day thankfully. After the inspection, he went over all that was needed and explained what was most important and how much it would cost. We were able to determine what was most important to take care of first. I am very thankful for John's understanding of my situation. Thank you so much. We need more friendly people in this world. God bless you John TJ Latchison

**3 1/2 Hours for a 45-Minute Appointment -- and Check Your Invoice Carefully**…read more I rarely leave negative reviews, but this experience deserves one. I grew up in the automotive repair business. My parents owned successful repair shops for 40 years, so I'm very familiar with how shops operate, how long routine services generally take, and the terminology. I've also worked in a customer-service-based industry myself for 29 years. I understand that businesses get busy and things run behind. What happened at this Pep Boys was far beyond simply "running behind." I arrived at the Flamingo and Jones location at **9:15 a.m. for a scheduled appointment**. I had spoken with Tim the day before, and I want to make it clear that **Tim was great**. He was helpful, professional, and made the appointment for me. I needed three straightforward things: have them check a tire that had been patched at another Pep Boys location because my tire-pressure sensor was going off, rotate my tires, and change my oil before I left town. When I checked in with Lina, I was told it would take approximately **45 minutes**. Given the services being performed, that sounded reasonable. Even if it had taken 60-75 minutes, I wouldn't have had an issue. **I was there for 3 hours and 30 minutes.** When I finally asked Lina why it was taking so long, I was told they were finishing a vehicle ahead of mine. If the shop is that far behind, don't schedule my appointment for 9:15 and then tell me 45 minutes. Tell me the truth. I could have arranged a ride home, gone to lunch, or planned accordingly instead of sitting there for half a day. The lack of a proper waiting area made it even worse. There were essentially two high-top tables, with low chairs brought over from the neighboring business. I had planned my morning around the **45-minute estimate I was given**, not nearly four hours. Then I was told by the mechanic that my oil filter was on too tightly and that if he broke the housing, **I would have to pay for it**. I asked to see it and made it clear that I understood exactly what he was talking about. There are tools and proper procedures for dealing with this situation. Interestingly, I never heard another word about it. But the part that concerned me most came when it was time to pay. The tire patch from the other Pep Boys location turned out to be fine, which Tim had communicated. Yet when Lina presented my bill, I was still being charged the original amount. I asked to see an itemized breakdown. I'm very glad I did. I was still being charged in connection with the tire, and the oil-change coupon I had found online while sitting there for hours had not been applied. **Tim had to correct the invoice and apply the coupon. My bill went from approximately $180 to $120.** That is a **$60 difference**. This is exactly why customers need to look carefully at their invoices before paying. I knew what questions to ask because I grew up around automotive repair shops. I can't help wondering how many customers who don't have that background would simply have handed over their credit card and paid the original amount without questioning it. My biggest issue, however, was Lina's overall customer service. During the 3 1/2 hours I was there, her attitude and communication were consistently poor. There was no sense of urgency, no meaningful update about the delay, and no apparent concern that a customer who had been promised 45 minutes had now been sitting there for hours. If you're running three hours behind, **communicate that to your customer**. Give them the opportunity to leave and come back. And when you prepare their invoice, make sure they're being charged correctly. Tim was the bright spot in this experience and deserves credit for being professional and ultimately correcting the invoice. Unfortunately, the rest of the experience reinforced exactly why I normally avoid Pep Boys. **If you use this location, confirm how long your vehicle will actually take, arrange a ride rather than waiting, and carefully review every line of your invoice before you pay.**