Purchased a loaded BMW X5 from Nick. Great experience, I would definitely buy from him again. Car was a great price with low miles. No pressure and quick paperwork. Most laid back experience I have had purchasing a car. read more

We were looking for a specific BMW year/model and we found it at Auto One.. a 2012 BMW 6-cylinder X3 with all the options available for that year. It was also reasonable priced for a low mileage car. The car was beautiful and the entire purchase transaction was so quick. There were no BS add-ons and the standard fees are very reasonable. There were some minor issues which is expected on a car that is almost 10 yrs old, but good thing is that 1 month warranty was included and Andy, Nick and Mark went the extra mile to make sure that the issue was addressed properly, and they even lend us a very nice loaner car for us to use while our car was being fixed. It's been a couple of months now and the BMW X3 is an absolute joy to drive! read more

I had to write an update since often the service that you receive after the sale is the most telling of all... Happily, I can report that I have been treated with the same excellent hospitality! Here's the lowdown: the car that I traded into Mark had a recently upgraded sound system including subwoofer, amp, and controller mounted beneath the steering column. I was able to take the sub but needed the controller uninstalled and sent back to me over the hill. I called to make the request and said I would gladly pay $100 for it to be removed and sent back my way. Mark's response, "you can pay me $0, how does that sound?" He then proceeded to have me talk with Charlie who happened to have many years of stereo installation experience and would uninstall and send my way whatever I needed to reinstall it in my new car! How awesome is that!?! To make a long story short, Charlie uninstalled the amp controller and related wiring and they sent it to me express delivery; everything was done for free and back to me in less than 2 days! No amount of praise is enough; these gents know how to make one feel like a true VIP! read more

Happy with the purchase overall but disappointed in their care for cars and ill definitely be more careful before we but again. They had the exact car that we wanted for a fair price so we were excited to get it. When we first looked at the car the battery was dead which I was worried about but after a charge and test drive the next day all seemed ok. We checked everything we could think of to make sure it was good but we didn't think to check the gas tank door. When we picked up the car there was no gas in it. We then found out that the door to the gas tank doesn't open!! After some empty promises from them we finally figured out that the tank was messed up and welded incorrectly and took to people to pry it open. On top of this the registration was out of date and no month when we got it. In summary, a total nightmare to deal with. Very sketchy and not taking care of their cars. Definitely not worth the headach and struggles that we've gone through since buying. I would not go back here even if they had the perfect car again. read more

Beautiful selection of cars, at very competitive prices. As others have said, most are what would be considered entry-level luxury cars. For buyers, buying a late-model BMW, Volvo, Mercedes, or Audi makes a ton of sense, due to their high rate of depreciation. Sucks for the original buyer, great for the next. It's always a good idea to get a pre-purchase inspection done on any used car, and in my case, they were willing to drive the car to the garage of my choice (not Big O). The salesman I worked with, Andy, was terrific. He was super patient while I test drove several cars, never applying any pressure to buy. There were a few minor issues with the car and, true to their word, they addressed every one at no charge. Even when I discovered another small issue AFTER signing the papers, Andy promised to take care of it and sure enough, the owner cut me a check to reimburse me for the repair. Months after the purchase, I still love the car, and I can't recommend these guys enough. Thanks Andy! (Still, get that PPI done). read more

So buying a car is exciting but of course it can be stressful. We drove all the way here from the Bay Area just to see a car that we wanted after having a bad experience at another dealer. Before arrival, we called to verify that the car was available and the car was great. We also given a quote for a car the car we traded in before we got there. Upon arrival to the place, they were already waiting for us and the car was parked available for test driving. Salesperson was super friendly, asked us how our drive us, if we needed to use the restroom or needed water to drink. We took the car we were interested in for a test drive and to our surprise it was a bit low on gas but obviously an easy "fix". We came back and mentioned this to them and they promptly went out and put a full tank. Then we sat down and talked numbers. The whole process took less than hour and they made the process super fast, easy and everything was broken down. Best part is that they weren't pushy at all and answers any questions or concerns that I had (which most places won't). We felt at ease the whole time and the trade it amount for the car we wanted to get rid of was higher than our original quote so we were really happy about that as well. Highly recommend coming here inside of larger dealerships. Thank you guys for making our car buying experience so much easier and a little less stressful. We are very happy with our trade in value and our new purchase! :) read more

Had a great selection that was fun to browse. They were an awesome help to a young married couple buying their first car. We did notice some issues/strange sounds with the car we ended up purchasing. They told us to either leave it and they would get it inspected before the purchase, or we could buy it, see if they issue persists, and bring it back. We decided to purchase the vehicle and the problem did continue, so we brought it back. They were happy to get it serviced for us. In the mean time, they handed us the keys to another--nicer--car on the lot to drive until the repairs were finished without batting an eye. The most easy, helpful, and relaxed experience that one could imagine. Thanks Andy and Nick :) read more

I just had the most amazing experience at Auto One! Chuck was very helpful and knowledgeable! I never felt pressured and he gave me all the pros and cons for all the vehicles I was considering. He let me test drive the vehicles as many times as I liked without hesitation. I went home to sleep on my decision and he was more than understanding. His humor, understanding, and honesty made me feel very happy and confident in my new investment, a Lexus CT 200H! read more

Auto One - Chuck is the best! - Car Dealers Near Me - Santa Cruz, California

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Auto One models what every car buying experience should be. Low stress, fast, fun and honest. Andy is amazing, his customer service and positive attitude are what makes the car buying experience here above what one would receive at a big box dealership. I have never had such a smooth car buying process and I'm so in love with my 2015 Infinity QX60. We got an amazing and fair deal that I feel very good about. Auto one is able to use their purchasing power at auction to find their customers just about any car out there! I would highly suggest checking out Auto One for all your used car buying needs! read more

Andy at AutoOne is such an honest person. He cares about the person even after the purchase has been completed. My car had issues with the warranty, and I reached out to Andy, who immediately solved the problem. I highly recommend AutoOne. I love my BMW and our Audi. In kindness, Laurie Lee read more

Made it so easy to buy a car. After talking to Nick over the phone he was very easy going told me what needed to do to get the process going. Did the credit check over the phone found me a finance bank quickly. Got a ride up to the dealer same day. Nick gave me the keys my son and I took it for spin while Nick stayed at the dealership. No sales pressure which made me feel comfortable. Arrived back at the dealer signed the documents it was that simple. Selection of used cars was large but already knew what I wanted they just made it easier for me to drive away with my new/ used car and exactly how I wanted to feel HAPPY!!! read more

This is a great place and I've bought two cars from them in seven years. It's the first place I look when I'm in the market because I like to purchase 3-4 year old, entry level luxury cars, and that seems to be what they specialize in (Saab, Audi, BMW, Lexus, etc.). This last experience was a smooth as the first. After going there one evening to look at a specific car I saw on their website, I drove another model of the same make instead and ended up really liking it. Not ready to buy, I spent the next week looking around for the same car, driving many, and going back to Auto One to buy the first car that caught my eye from their website! Auto One will be the first place I check the next time I'm ready for a new used car. read more

I bought a car today. Priced $19,990 slk280 2008 with 37,000 miles.. in PERFECT condition. I didn't get much of negation. Only $200 off the asking, so I was a little disappointed but happy with the purchase. Andy, Mitch and Mark had all been great to deal with. The lot had some beautiful cars. Worth the drive. read more

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I bought my first BMW a few weeks back from them. During that time I either dealt with or spoke to Charlie, Mark, and (another who's name evades me right now). All were good guys, and helped me find the car that I really wanted. Sales pressure was minimal, and never felt like I was forced into an option or package that I didn't want or need. It seemed like they were very open and honest about their fleet too---speaking about the potential advantages and disadvantages of cars on their lot. Certainly, buying a used auto is always a bit of a gamble, but I think buying from them takes a bit of the risk out of the process. read more

Hands down, the best car buying experience I've ever had. Gone are the days of spending 4-8 hours on your day off, at a dealership, to buy a car. Application was filled out ONLINE and at home, at my convenience. The next day, Charlie called with my loan details and all I had to do was swing by, sign the paperwork, and pick up my car (which I absolutely love)! Charlie went above and beyond in showing me all the bells and whistles on my new car. From how to work the navigation, to every last button and light, he was extremely knowledgeable! Thank you Auto One and Charlie! read more

Purchased my 2015 Audi A3 here earlier this week and it was one of the most smooth car-buying experiences I've had. Andy was incredibly accommodating, as I had called earlier that day and wanted to drive down that evening from SF to potentially make my purchase. He stayed extra late, and was very informative and helpful. He really went above and beyond! The car is in amazing condition and only 16k miles. I could not be more pleased. Highly recommend, the drive was WELL worth it. Thanks guys! read more

Auto One - My new 2015 Audi A3 - great condition, low miles, and very well cared for. Would recommend Auto One to any of my friends or family. - Car Dealers Near Me - Santa Cruz, California

First let me say Charlie was great to deal with, he made our car buying experience super fast and easy. We drove from Manteca to Santa Cruz well worth the drive. This car is so clean I got people asking if it's brand new model. Thank you again Charlie!! read more

Auto One - 2010 TSX thank you Charlie! - Car Dealers Near Me - Santa Cruz, California

Last month I spent a great deal of time and energy looking for a used BMW 328i with a six-speed manual transmission. There were literally hundreds of automatics to choose from, but sticks were few and far between. When I saw a six-speed listed by a dealer in Santa Cruz (Auto One), I was on the phone in a flash, even though it meant a two-hour trip just to check out the car. My conversation with Charlie Yeo indicated that this car could well be The One. I found Charlie patient, knowledgeable, courteous and dependable. When I told Charlie I wanted to put a deposit down on the car (based on the pictures and on our conversation), he graciously offered to hold the car for me until the next afternoon, without a dollar exchanging hands. It was a rainy day when I showed up in Santa Cruz, and Charlie wiped the whole car down with a chamois so I could see the finish better. The car was everything he said it was. It is in fantastic cosmetic and mechanical condition, and it drives amazingly. Bimmers rock!!! It even has a year left on the factory warranty. Charlie took care of the paperwork with a high degree of professionalism and efficiency, helped me get a few of the basic options programmed into the car's computer, and I drove home with a gorgeous "new" BMW. Not only that, when Charlie said if there was anything else he could do for me, he meant it. I called a day or two later with a minor question and he was friendly, courteous and, most importantly, had all the answers. While I was at Auto One, I noticed a lot of gorgeous cars on the lot, all in excellent condition. These guys seem to be making very wise purchasing decisions and really putting out the good stuff. Charlie Yeo made this buying experience an absolute pleasure for me, and I recommend his dealership without reservation. read more

We had the greatest car buying experience with Chuck! It was low pressure and very pleasant. Had really fun stories, made us very comfortable, and remembered me when I came in from other times of perusing the lot. We joked, we filled out paperwork efficiently and quickly, and we felt like we were dealing with a friend. We walked away with a great feeling about our purchase and our overall experience:) read more

Called the main number to ask if the unit I was interested in had any issues sales person said it was in perfect condition that's why they where selling the unit 5k dollars over retail value, drove 2 hour to find 2011 gl 350 white with a defective air ride front suspension down to the ground, brake fluid leaking, bald tires at all 4 corners, rear bumper with huge scratches, bad engine mount and slipping transmission, back corner of dealer engine on the ground, and a customer returning another Mercedes because it had a defect, sales man refused to talk about the defects and said someone else will buy as is not concerned with safety at all. Stay away at all cost and don't waist your time at this place. read more

My boyfriend and I were completely taken back by how friendly and welcoming Andrew was. He made our car buying experience completely painless and actually fun! We are so glad we could make our purchase knowing we are supporting this great company. It shows that their number one goal is customer service and satisfaction. Thank you Andrew for making our experience fun, we will definitely spread the word about how truly awesome this business is. read more

Nick did a great job helping my friend secure really good financing! He was low key and made the whole buying experience painless. When there was a problem discovered with the vehicles brakes two days later, he made sure it was completely taken care of and that, above all, was so appreciated! Great job, Nick! read more

Amazing service with Chuck Manning. He went above and beyond to make my car buying experience so easy! I found the car I wanted and needed to leave town the next day with a packed morning schedule. He not only went into the office at 11pm he had me approved by the time I woke up! They replaced the battery and processed my paperwork with a great monthly payment in record time! I would highly recommend Auto One and especially Chuck! I'm excited to drive away in my new car at an affordable price!! read more

These guys are top notch, in my book. If I had a book. I found my dream car on their website, and was contacted the same day. First spoke with Bennett. Then I spoke to Andy to get auto financing. Andy did all the work for me, while I was at work! This guy worked his butt off getting me the financing I needed. After work, I went over and signed papers, and drove my rad car home! Unfortunately, the car i bought didn't have the navigation sd disc, so my (new) buddy Bennett, ordered me one! He kept me updated on when it would arrive. The minute it got there, he texted me, I drove over (which is 2 blocks from my job) and he installed it, made sure it worked. And here's another sweet part...Bennett got Charlie (Mac Gyver- as he called him) to hook me up with a free trial of Sirius XM! What can I say? These guys are awesome! I will tell anyone looking for a car, to go to Auto One! I don't plan on getting another car for a while, but when I do, you bet your ass I'm going back to them! Thank you Bennett, Andy, and Charlie! read more

Chuck was very patient and worked with us on the pricing. We arrived, test drove the car, and drove it off the lot within a couple of hours. Great service, thanks once again! read more

My husband and I bought a car from Auto One a couple of weeks ago. The experience was not just painless but fun! We worked mostly with Andy, who was attentive and not the least bit pushy. He went out of his way to make sure we were happy and that we bought the car that was best for us. He was so great that I will probably keep going by from time to time just to say "hi." Charlie was also wonderful. He helped us figure out a small glitch in our sound system but then went WAY WAY beyond the call of duty to help me set my iPod up so I could play it in the car. All in all we had a very good time doing the stressful thing of buying a car. I would recommend Auto One to anyone who is looking for a good quality used car. read more

Great service! Nice Cars! Good Deal! I Couldn't of asked for anything more. I was pleasantly happy with the purchase of my car and Chucks great customer service....Thanks Chuck!! read more

I had such a great experience with finding the right car with Chuck! Even though my mom and I made him grab almost every set of keys to the cars on the lot, he was able to put up with us and was extremely informative; truly amazing to work with. read more

These guys are amazing. I stopped in after having a mechanical issue with my car. I wasn't in the market for a car and I had absolutely no idea what I would buy to replace it. Andy asked a few questions and sent me off on test drives for a range of cars, just to get a feel for size and handling, no stress, no hard-sell, just to try them on for size. Ultimately, I wanted to go with a model that they didn't have on the lot, which is where this gets really awesome. After looking around and deciding what I really wanted, and the price I wanted to pay, Andy and crew found one at auction, sent me the listing, and when I agreed they handled the rest. I got the car I wanted, at the price I wanted to pay, they detailed it up and handled the sale. They're my go-to when we need to replace my wife's car... most definitely. read more

I been to so many car dealerships but this one is the best i'v been so far. AutoOne have clean and very good cars. Chuck and Manny they are very friendly and helpful. Customer statisfaction is more important in car dealerships and these guys are pros at it. Especially Andy he is just awesome. AutoOne is Highly preferable and I would definitely go back if i am looking for a second car. read more

I had the best car buying experience ever! Mark and Andy treated me like family. Mark was very patient with me as a drove many vehicles and was a bit indecisive. I got a beautiful like new vehicle with low miles. I couldn't be happier with my purchase and my experience with Auto One! read more

About 3 months ago I got Mustang fever really bad. My search narrowed down to a 2011 convertible 3.7 V6 manual transmission. I found the perfect car online but it was located in Santa Cruz (80 miles away). This 305 HP Grabber Blue beauty was in perfect showroom condition with only 452 miles on it. The story was that a guy in SoCal bought the car for his wife but she hated the color so it sat in the garage for two years until he sold it to a dealer. it then went on auction and was sold to auto one in Santa Cruz. After one test drive I was sold and Charlie and Mark worked out a good deal. I drove "Eleanor" home in the rain and she handled like a dream. I am totally thrilled with this car! read more

Not the first time that we have bought a car from Auto One, and it won,t be our last. These guys have a great selection of cars, all in excellent condition. You can tell they take pride in the cars they put on their lot. They had several of the make and model car that we were focusing on but also had several other similar cars from other manufacturers. We were able to check out each one to pinpoint what we liked best. We made our selection knowing that we were able to get the car that was right for us. Once again we were able to get an immaculate car at a great price with no pressure to buy. Chuck Manning was our salesperson today and made the entire process as seamless as possible. If you are in the market for a quality used car I recommend that you check this place out. read more

Buying a car should always be this easy. After asking me what I was looking for, Bennett showed me a few cars. There was no pressure and I felt completely at ease. I purchased a 2011 BMW. Auto One has quality used vehicles for reasonable prices. The cars are checked out by certified mechanics, i am confident that this was a great purchase. I highly recommend purchasing from Auto One!! read more

I bought a car 3 months back and I ran into issues on the first week and I was frequently getting issues with my car. He acts like he is giving the best deal but be careful with these guys you might end up paying more money for repairs with their cars. I Just found today that I got cheated by this guy. this guy sold me a BMW saying that it have run flat tires. But today I got a flat tire and when I went to the dealer he confirmed that they are not RFT and they are normal tires. read more

Be very, very careful if you are tempted to buy a car from these guys!! Their cars look fabulous on the outside but make sure you have your own mechanic look more closely!!!!! And do not believe the inspection sheet from their buddies across the street at Big O Tires!! These two businesses are in cahoots with each other to rip you off!! We almost bought a Mercedes today that needed $3,000 of work on it that had a perfect inspection sheet from BigO tires. Included with repairs needed were a set of tires!!!!! We dodged a huge bullet. You can too by avoiding Auto1 and BigO Tires. read more

Service was rusty at best there was no follow through. Typical car sales bs. "I don't make commission" "I will do that as soon as I get off the phone ." Never happened "I will call you no later than 10:30." Got a text at 1:42 With no follow up..... Why sell one car when you could sell two... "Thanks for wasting my time Mitch" With reviews mostly receiving five stars I think the other side of the story should be told as well read more

Just bought our first car here, with help from Mitch, Charlie, and owner Mark. It was the best experience we've had purchasing a used car from a dealer. First, in terms of test driving and getting a feel for the vehicles, there was no pressure, no bizarre "Ralph Spoilsport" rhetoric. Charlie was the one who introduced us to the workings of each vehicle, and he is obviously someone who is a car enthusiast-- he can explain and demonstrate every detail-- obviously a lifelong interest in cars. Finally, we settled on our interest in a Mercedes wagon with low miles. I asked to have our mechanic inspect it, and Mark drove it there and picked it up for me... I just sat at home and got the results! (btw, you must get inspections... I don't why anyone wouldn't. Car dealers and private owners are not mechanics-- it's well worth it). At this point, I knew the car needed about 1100 in maintenance repairs, but my mechanic was giving it a thumbs up; he thought it was an excellent used vehicle. I also knew I wanted to upgrade the music/audio system. Now the price negotiation began. Every non-pro dreads this, I'm no exception. I researched the comps, online in my state, to get an idea of what was out there. It was clear to me this wagon was a reasonable deal to begin with, but I wanted to see if we could get my repairs covered, and maybe a bit more of a discount if I paid cash. Everyone does a different kind of dance over deal-making, but one thing that is important to me is respectfulness, courtesy, professionalism-- even when you're setting boundaries, or having to draw a line. It's like being "sportsmanlike"-- I don't know how else to describe it. I was able to work with them to my satisfaction. I was able to work with my budget. AI know this sounds unusual, but we ENJOYED getting to know these people; they're smart, they're-- dare I say it,--INTELLECTUAL-- you can discuss anything you like with them. They understand the psychology of these large purchases and the relationship between "need" and "want." Between all of them, they speak English, Spanish, Farsi, Chinese-- there were all kinds of people there, and everyone was code-switching away. After the sale, they continued to provide us with wonderful customer service over a couple minor issues, which they attended to, right away. Honestly, I would drop by and say "hello" ---- I feel welcome there. And... I want a truck. I gave them our wish list! read more

I recently had a great experience buying a used BMW X1 from Mitch and Andy at Auto One. At first, I was hesitant to drive all the way to Santa Cruz from the city as I have been burnt by a few used car dealers who advertise cars which are not real. Both Mitch and Andy sounded very genuine and knowledgeable on the phone and I trusted them from the start. We were very late to arrive due to traffic and Andy stayed behind to assist us. He was very patient and worked through the process with us after they'd closed for the night. Andy wasn't like your stereotypical used car salesman - he just seemed like a really nice man who cared about cars and about customers feeling supported. The car is like new and a dream to drive. Andy gave us a great price and it was evident they run a very reputable business. There were only quality cars on the lot and we would definitely make a trip to Santa Cruz to purchase from Auto One again. read more

Best car buying experience ever. I basically purchased a 2 series BMW from Andy at Auto One without seeing or driving it as I was recovering from hip surgery. He worked with me by phone over a several week period and, since I live locally, was able to bring the car to my home along with the paperwork. It was still several weeks until I was able to actually drive the car. The second time I drove it, it acted like it had a fuel delivery problem and I got a warning light. It was still on BMW's original warranty and Andy said to bring it in and they'd take care of it. They took it to the dealer and since it was the clutch ( a wear item) wasn't covered under the factory warranty. This is a rather expensive repair and Andy said that Mark, the owner would take care of it. To do it right, their mechanic said the flywheel (also expensive) needed replacing. When I got the car back, it runs like a dream and is a wonderful driving experience. I absolutely love it. I give kudos to Auto One for being an ethical customer oriented business and would heartily recommend them to someone looking for a late model premium automobile. I can't say enough for Andy. He always answered texts promptly and made me feel like family. And thanks, Mark, going above and beyond. read more