On the fence about Ocean Honda. Have had issues with them in the past and always look my car over when I get it back. Was reading a review of an Ocean Honda customer that put special marks on their wheels ahead of time as they were getting a tire rotation. They paid for it. When they got the car they noticed wheels in the same position. So before I bring my car in for some maintenance which includes a free tire rotation as I bought my tires there I cleaned a section of wheel rim. Plus, one tire has a silver valve cap the others black. I get my car back The next day I check the rim and tire. Wheels still in same position. Plus, no greasy smudge marks on the wheel spokes. Mechanic had also gone to lunch with :30 minutes worth of work remaining instead of completing the work. A 3 hour job took five and a half hours. I work as a mechanic for a railroad transportation company in the Bay Area. A few years ago we had about 10 ex-Honda mechanics working there. The stories they told. read more

Stay away from Ocean Honda of Santa Cruz! Completely wasted my time. An agent named Aidan O'Keefe assured me they had the specific car and color I wanted, and promised his manager would work with my offer. I canceled my plans and drove over two hours to get there. When I arrived, he calmly told me the car had already been sold. Despite the fact that I was actively sending them my ETA on the drive over, he didn't even have the courtesy to call or text me to save me the trip. Untrustworthy and unprofessional. read more

About a year ago, we went in to buy a new (or gently used) Honda. This was going to be our 3rd car that we bought at Ocean. The experience was AWFUL. Price kept changing and then a full court hard sell on add ons (warranties, etc.) Nobody could really explain why we needed all these extra warranties, but they did know that we needed them. We NEVER want to step foot in there again. Not even for the free oil changes. We would rather pay some other place than go back. To this day we wish we would have walked out. We have always loved our Hondas, but nothing is worth this. BTW, I did give this feedback directly to Ocean Honda before making it public. Crickets in response. read more

It continues to amaze me how much these guys try to charge for parts and labor on services. We have purchased 3 cars from this place. I actually really trust the sales staff, but NEVER will I do a repair here that is not covered by our Cardoc or warranty. I've saved hundreds and in some years thousands of dollars taking my Honda to a local, trusted Santa Cruz repair shop instead of the dealership service dept. Just sayin... read more

I called to schedule an oil change for our van, and making the appointment was easy and quick--it only took about three minutes over the phone. On the day of my appointment, I arrived on time but had to wait about 10 minutes just to check in and another 15 minutes before I was able to speak with a service advisor. At that point, I started wondering what the purpose of having an appointment was. I had already lost 25 minutes, and my vehicle hadn't even been looked at. It also made me question whether purchasing the service package was worth it. Once I met with the service advisor, the paperwork was completed fairly quickly. I asked if the dealership offered a complimentary car wash, and he said yes. I told him I would like to take advantage of it, and he said he would make a note of it. About three hours later, I received a call that my van was ready for pickup. I was looking forward to picking up my serviced and freshly washed vehicle. When I arrived at the dealership, my service advisor appeared to be on lunch, so I asked where I could get assistance and was directed to the service desk. Unfortunately, I wasn't greeted when I approached the counter. The employee was distracted by a mobile device and wearing an earpiece, and it took about a minute before I was acknowledged. Once she began helping me, it took some time to locate my paperwork, which didn't seem very organized. After signing a couple of documents, I was told to wait outside while my van was brought around. To my disappointment, the van had not been washed. I mentioned it to the employee who brought my vehicle out, and he said he had never been informed. At that point, I told him not to worry about it because I had already waited three hours, and this request had been communicated when I dropped off the vehicle. Overall, I feel the dealership needs to improve its customer service and communication. I understand that no business is perfect and customers aren't always right, but having multiple issues during something as simple as a scheduled oil change makes me question whether I want to return for future service. read more

Amazing service, fast, very nice employees, but... It's been over a year since I was last serviced here and these guys have contacted me at least 15 times since then trying to sell me shit. FUCK OFF. 2 voicemails this past month. Emails, calls, texts, everything. I would not have gone here if I would have known that meant I would be harassed for the next year of my life. Stop filling my inboxes with your bullshit Honda. Quick way to lose me as a customer. read more

Parts buyers beware. I brought them a roughly $4,000 OEM parts order and asked whether they could get close to online Honda dealer pricing. The parts manager said he was giving me a discount, but when I audited the quote, the "discounted" net prices matched normal Honda MSRP. For example, 30530-P5M-013 was quoted as List $641.97 / Net $548.03, but $548.03 is the public MSRP. 44600-S84-A00 was quoted as List $370.97 / Net $294.42, but $294.42 is also the public MSRP. The "discount" appeared to be from an inflated dealer matrix price, not from MSRP. I understand the overhead of a brick-and-mortar department and am generally willing to pay a reasonable premium for local availability, expertise, and quality control. However, I handed them a fully researched bill of materials, and the "service" I received in return included a quote for a discontinued part (instead of the available equivalent) and being sold an already-open tube of sealant. I did all the heavy lifting on parts matching and still had to audit the counter for accuracy and compromised gasket maker, so the "premium service" argument completely falls apart here. I would have preferred to buy locally, but the pricing presentation felt misleading and the execution was sloppy. I placed the entire order online instead. read more

Ocean Honda - Car Dealers Near Me - Soquel, California

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Went in for a safety recall service. Dreaded a lengthy service and wasted time. Everything was very time efficient from dropping off the vehicle, the servicing, and pick up. Their complimentary Lyft option was the cherry on top as it allowed me to continue with my day. Flip also helped me get a warranty replacement for the trunk floor cargo spare tire cover. read more

I just bought my fourth car in three years from Ocean Honda. I can't tell you how excited I am to have my new car in my driveway. Peter. The general manager will go above and beyond to make sure that you get the best deal and my personal sales associate Flor Gonzal is just the best. So if you're interested in a new or used Honda stop by Ocean Honda in Santa Cruz County read more

Ocean Honda - The front lobby at Ocean Honda - Car Dealers Near Me - Soquel, California

Horrible place to buy your car. You will be bombarded with annoying calls and emails for them to take full advantage of everyone who walks into their door. I can't say how much I hate this place because I would probably get flagged. Just know I have leased 2 cars from here and I know how they work and they will absolutely take full advantage of you. Fully!!! F this place and everyone who works here. I hope they close down forever. GO ELSEWHERE!!!! read more

Have only worked with parts department but their service is great. Would highly recommend!!

They are rude and unprofessional and tell lies just to make you go to the store for nothing, I bought my car with them 3 months ago and it has been hell to be able to communicate with them or to buy more cars the only thing they say are lies read more

Ocean Honda - Car Dealers Near Me - Soquel, California

A Note of Appreciation to Travis Ocean Honda is blessed to have a new captain in charge of general management by the name of Travis. In less than 24 hours, he assisted me with a long-standing problem with constant sales calls to purchase my vehicle and misrepresentation and overcharge on a recent maintenance visit. He listened, provided me with immediate resolutions, and his own concierge service when I come in for future service on my vehicle. I was very impressed with his professionalism, expertise, service acumen, and customer satisfaction attitude. Thank you Travis for making me feel that my patronage is important at Ocean Honda, and that a customer's satisfaction is important and valued. In appreciation, Dr. Mara Fonseca, Ph.D. read more

We have had several stellar service experiences with Ocean Honda! Pricilla has gone above and beyond to help my daughter get her Honda in & out quickly during her visits home from college in southern CA! The couple times she ventured to other dealerships it was a nightmare and she was taken advantage of financially. Jonathan was also a wonderful service rep! Drive a little and save a lot of money- we will not be going back to Stevens Creek Honda! read more

Drive as far away from this Honda dealership as you can! My brother in law brought his Honda HRV in for a tire rotation. He marked every tire by number to see if they actually did the rotation. He comes back four hours later and his car is returned to him with all four tires still in the same place. My mom brought her Honda in for the same thing so guess what we did? We marked the tires to see make sure they do the job and you wouldn't even guess what happened?! They did it again and left all the tires in the same place! And tried charging her for a service she never received. The clerks excuse was " the mechanic probably forgot to do it " even though he marked it as done.The final straw I brought in a car for an oil change at 9 am. We dropped it off at 9 am and went about our day and came back at 1 pm. The car was in the same spot we left it when we left! For 4 hours the car was parked in the same spot and their excuse was we prioritized certain appointments. If I could rate this dealership a zero I would! read more

I had the most incredible experience here, thanks to Aiden! He went above and beyond to help me find the perfect car. Not only was he professional and knowledgeable, but he was also super personable. If you're looking for a smooth, no pressure car buying experience, Aiden is your guy. I can't recommend him enough! read more

I purchased my car here in 2020. I got the car doc program. Everything seemed okay until they forgot to screw my engine cover properly after an oil change. They did not take accountability for it. They said the manager would contact me and they never did. Also, they take FOREVER to do oil changes. I will not come here again read more

RJ was so helpful and supportive when I paid for my HRV. It was exactly what I wanted. Sam was really helpful finding it in Morgan Hill when I called. I couldn't be happier! The only thing I have to add, if a salesperson tries to add on extras to up the price, tell them they can't. They legally have to stick to the price advertised, You don't need the extras. read more

Great experience! I drove down to Ocean Honda from the east bay to check out a truck on their lot, since it was a longer drive I called to assure the truck was still available. Jakob let me know it was and he would have it ready for me when I arrived to test drive and look at. He made the process so casual and easy, I was out and on the road with my new truck in under two hours. Seeing as I drove almost two hours, they offered to uber me back to them after driving my truck home to pick up my car that I had driven there. It made the stress of figuring that out completely vanish. Kevin made the payment process very smooth and I appreciate being able to avoid the DMV, as they handle all the registration and title change themselves. Would highly recommend to anyone looking to purchase a car. read more

Ocean Honda - Truck - Car Dealers Near Me - Soquel, California

An update on our review. We now find that ocean honda didnt send the original copy of transfer and reassignment form so now we hear from victory honda group that we have to sign and resubmit this form. First they tell us our names are spelled wrong... now its they lost the original ones. Buyer beware! read more

We had leased 2 Honda Civic Lxs from Ocean about 10 years ago. We changed to a purchase and I liked the sales staff and management. Unfortunately both our cars were totaled a in 2022 & 2023. I leased a '23 Honda HRV Sport and as the lease was ending, I called Ocean to see if I could purchase the car. I spoke to a salesman who at first seemed eager to assist me until he said I would need to pay about $2,000 to "certify the car," plus other costs. I was a bit put off, so I called the GM. He said "that's not how we do business." Hmm. I then got to finance where there were so many hard pulls that my credit report was in tatters. I didn't have the best credit score and I thought they could help me. I then turned the car in to a local Honda dealer. read more

Bought a brand new Honda Accord from Ocean Honda today. Johnny and Sales Manager Dylan made it very easy throughout the entire process. Highly recommend both of them and Ocean Honda. read more

I wanted to give a huge shout out to Flor, she took great care of me and made the whole process of buying a new Ridgeline smooth and fast!! She was really knowledgable in any question I had on any Honda especially on financing!! I am super happy with my new purchase, THANK YOU Flor!!! read more

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They sold us a "new" car but it was actually used!!! We purchased this 2025 Honda CR-V with 657 mi and the mileage was supposed to be from a dealer transfer. Since they gave us a good discount, we went ahead and bought it. After a couple weeks, the service light came on and I took it in to another dealer and upon pulling up the VIN info, we showed up as second owner - they sold us a used car! On top of this, the car needed service, front tire replacement and alignment. The title and tags from DMV were held up because Ocean Honda claimed they submitted the wrong VIN and in turn, the transaction was being investigated by DMV for fraud. The only positive from this purchase is Ocean did give us a full buy back. However, we still lost a lot of time and hassled with having to shop and buy another car because of this mistake. My advice about Ocean Honda's Sales Department is do your research carefully (like Carfax) and do not believe anything they tell you without checking it out. Very deceitful. read more

We recently bought a car they let us drive off without a secured finance on the car. We did the deal with Calvin who is the finance manager then a few months later after we had the car for three months the sales manager, Chris started threatening us about taking the car and being verbally abusive to my boyfriend who financed the vehicle don't ever buy a car from them they'll give you the runaround and treat you like crap if you don't have perfect credit read more

I want to give a shout out to Flor Cruz at Ocean Honda. She was a pleasure to work with to buy my new car. She listened well, was very patient, and did not employ high pressure tactics. I would buy a car from Flor again. I wound up buying a used car with low mileage. Flor followed up to make sure everything was taken care of, even post sale. read more

Ocean Honda - Car Dealers Near Me - Soquel, California

Chris O. was pleasant enough and got a relatively good deal, his own words. I have sent 2 emails to the branch manager, 2 texts to Chris with no reply. Not the greatest customer service. It has been over a month, and I have yet to receive the basic things that come with the care.... spare key, cart manual and one request that was promised to me. Avoid Chris Oconnell at all costs! read more

Had a very good experience with Ocean Honda (Soquel) starting with our purchase with Allen Aquila last summer. Recently with the service department who were able to diagnose our issue we were having with a repeated dead battery and the car alarm going off. I want to give a shout out to the service mgr. Marshall Blank, assist Mgr. Eric Mendoza, Service Advisor Jonathan Chaney, Service Concierge Glen Rasmussen, and General mgr. Peter Nguyen. They all worked with us and were polite professional and most of all diagnosed and shoved the problem With their expertis. read more

Came in on a Monday @ around 5PM and got greeted by Jeff W. Dealt with him on what car we wanted and he showed us, along with taking us on a test drive. Everything went alright, up until striking a deal. We originally got a quote for a 2026 Honda CR-V Sport Touring Hybrid from a different Honda dealership and asked them to see if they can beat the price but with a Hybrid Sport-L and Jeff, thought he was Mr. Know It All and automatically assumed that the price we got quoted wasn't the price of the Sport Touring-- he even laughed at us from afar with his colleagues as he went to try and run more numbers. Then he came back to us with, and I quote... "Yeah, we're not interested in making a deal. We're not gonna agree to that number." And as a customer, ready to purchase, that was really off-putting to me. Like, he didn't even try to win our business at all. His approach was terrible and definitely not someone you want to deal with; super unpleasant experience over all. However! If you want to buy a Honda and you're local to the Bay Area, stop by Honda of Stevens Creek and ask for Zuma! Super fun, easy going, and will "go to bat for you" attitude to get you what you want. Tell him Tony sent you! read more

I drove more than 2 hours just to purchase a vehicle here and that's really worth it. Thanks to the General Sales Manager Jose Gomez for giving me the best deal and easy transactions no pressure. Thanks to the Salesman Alejandro Palaez for giving me the best information that i need for my vehicle the test drive and communication is amazing. Thanks to Finance Manager Kevin Le. wow very hardworking man helping me to find the best bank and the lowest interest for financing my vehicle and very patient im really surprised for his professionalism. The dealership is very nice and clean its a big dealership a lot of vehicles to choose and free snacks and drinks. read more

I never bought any car at this dealership but I take my 3 Hondas for regular maintenance such as oil change and tire rotation. Service advisors are all great and never pushy. Always very helpful and willing to find the best discount possible. Waiting area is very clean and comfortable. Check their website first before coming for service , they regularly offer deals and coupons. read more

This dealership the GM and most of the staff are incompetent and useless. I purchased a vehicle and it's taken them over 6 months to process my registration correctly. They needed more information and had the audacity to ask me to return to the dealership for their mistake and negligence. I've asked for various updates and nothing. Don't buy here, there's various dealerships with better service and follow through. read more

I purchased a car in 2020 from this dealership. I later traded in that car with another. They called me night and day to buy the Honda back. I kept telling them I sold it, please stop asking for this non existing car. They had no idea, or they just like bothering regular people. I reported this location to the Better Business Bureau, though they already have a horrible rating. I guess the rating goes well with the people that enjoy stalking others even after they've moved across the country and it's literally been 5 years.... Wierdos read more

If I could give 0 stars, I would. Unfortunately, I purchased a 2022 Honda HRV that had transmission or electrical issues immediately after purchase. Within a three week period I had two scary incidents on the freeway where the vehicle would not go past 40 mph. Unfortunately, the dealership was less than helpful not willing to buy the vehicle back from me, but willing to sell me a new vehicle but trading my old one in for less than I paid. So in essence they wanted to sell me two vehicles. I'm now pursuing this is a lemon law issue, and no longer see this as my tried and true Honda dealership. I'm so disappointed in them and the way they treat their customers who have issues with vehicles they sold them. Beware of buying a vehicle from them. They will not stand by the vehicles they sell. read more

This Honda dealership is small, but you get the small town vibe. they did a great job on my requested service, and made sure all recalls and any necessary preventative maintenance was taken care of. Will for sure be returning. I did have Lincoln, big time nervous energy guy, but was informative. he did try to solicit and persuade my review scores, which of course is bias and takes the integrity out of the review process, but overall VERY helpful guy. read more

I've already emailed Peter, along with others at Ocean Honda, and haven't received a single response. I've also filed complaints with the California DMV, the Attorney General's office, and other consumer protection platforms. It's unacceptable to be ignored after being misled and overcharged. Directing customers to someone who doesn't reply only reinforces the lack of accountability at this dealership. read more

I ran into an unexpected financial issue and asked management if they could split $700 in two..I already gave them $800 cash. They denied my request. I am a single mom on one income and this wasn't expected. They refused. I highly doubt that Honda will go broke if they approve my request. This was my second vehicle I bought there. This is the last time i am buying a vehicle or recommending them to anyone. I am so disappointed in them. I thought highly of them read more

If I could leave ZERO stars I would. I'm never going back to Ocean Honda for Service... Recently I was driving to work and noticed my car shaking/vibrating when I would accelerate. It had done it in the past but would go away. Finally it did it again a couple weeks ago, got so bad I thought my car was gonna break down. Finally the check engine light came on. I decided to take it to Bobby's Pit Stop for a diagnostic. They called me and said it was either a blown head gasket or cylinder head failure and to take it to Ocean Honda. The car only had 69,000 miles so a blown head gasket was insane! I took it to Ocean Honda the next day and told them to specifically run a test to see if it is truly a blown head gasket or cylinder head failure. They ran a diagnostic and called me back saying something was wrong with the spark plugs and oxygen sensor. They told me I also needed oil change, new battery, carbon filter, and all the fluids possible. I responded "so there is nothing wrong with the head gasket or cylinder head?" They said no. I asked if they ran a test to see and they said no. I asked if they could run a test to make sure it isn't a blown head gasket and they said I needed to pay an extra $250. I was pissed. My bf decided to talk to the GM and let him know the issue. We were not going to pay $500 for a diagnostic when they should have checked for head gasket in the first place. They said we could check for a blown head gasket and replace it if need be for free if you have warranty. Our warranty was over! I'm unable to pay 8K for repair! I figured Honda should not be charging an extra $250 to run tests that they should have done in the first diagnostic. I was so stressed cause I figured might as well sell my car and get it out of my hands. I sat down with a sales rep and he was gonna offer me 10K Cash for my car. My car is 2019 with only 69,000 miles and my dad paid 40K for it! 10K seemed so cheap. I figured they actually knew it had a blown head gasket but didn't want to admit. I said no to the 10K They then offered me 20K for a trade in or 15K cash final. I called my dad and he said "walk away, we'll figure this out. Don't worry" I decided to get my dad and his friend involved. They know people at the Salinas Honda. They told me to only pay Ocean Honda $250 for the first diagnostic and to not pay for any other repairs. Then get my car towed to Salinas Honda for another diagnostic to really check if it was a blown head gasket. Long story short, Salinas Honda ran tests. They CONFIRMED it was a blown head gasket and at 69,000 miles was insane. The GM of Salinas Honda made a GoodWill Claim with Honda and they have decided to fix my car for free! I will NEVER be going back to Ocean Honda! There was overwhelming evidence that my car had a blown head gasket. I told them that! Yet, they did not even make a note I had told them about the issue when reading the receipt. $250 is already a lot for a basic diagnostic, I'd expect them to check EVERYTHING the first time. Come to find out there is a civil lawsuits against Honda for engine issues. Maybe people at Ocean Honda knew about this and tried to push it aside? Who knows?! I'll be getting my car back from Salinas Honda soon. read more

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We were having a small problem with our car and stopped by Honda to get it addressed. Flip helped us and got our car fixed and back in on the road quickly. Felt very taken care of as a repeat customer. read more

All I have to say is, bought 4 cars from this dealership throughout the years. Went in looking to get another and my goodness the staff I always came across was no longer there, instead I was met with complete garbage. Stay away, go look at other dealers that will actually respect you. Most of all, stay away from Jeff Winton, very disrespectful incredibly rude and egotistical he is a joke of a person. read more