They were specifically asked to communicate via email. Additionally they were not given my phone number. Since then they looked it up elsewhere and I have been getting nonstop calls from them even after they acknowledged that I requested email communications only. At this point they are on my phone spam list and periodically checking shows they are still constantly calling from their sales department. I've moved on to another dealership that is willing to work with me, not force me into their schedule. I've also attempted to get servicing on my vehicle there but was then quoted all these diagnostic costs and upsells. Eventually I stopped working with them and am now doing all my truck servicing at another dealership. I've been in the SC area for an over 20 years and every time I give them a "second chance" they do the same crap. I'm suspecting it's a management directive for this particular dealership to basically screw over the customer for as much money as they can as I get significantly better interactions and service at two other dealerships I've worked with elsewhere. read more

We had one of the BEST experiences here at North Bay Ford. Service was AMAZING. The sales team was the EASIEST to deal with and the customer service was top notch. I've dealt with lots of dealerships over the phone through text and calls but Morgan was kind, honest and super helpful. There was NEVER any pressure to purchase a vehicle, it was always straight forward and honest. The financial team worked hard to get us a great deal and when another deal came in that was better, they immediately let me know and celebrated our win each step of the way. If we have to get another vehicle in the future, we definitely will come back! Thank you North Bay Ford and especially Morgan for the BEST experience ever! read more

North Bay Ford - Family car purchase of 2025! - Car Dealers Near Me - Santa Cruz, California

This review is for the Collision Center. The office (Nolan and Albert(?)) were really good at communicating with me and preparing a proposal for me. Upon further investigation, they were able to repair my tailgate quickly and get it back to me in the same day. The technicians were great and explained what happened when I arrived. Also, I'm happy to have this back before the long weekend vs waiting for replacement parts and whatnot following the holiday. Great team! read more

I always bring my truck into North Bay Ford. Over the years. The Repair service desk is just lacking. I called today and the damn girl who answered the phone first disconnects me when I'm trying to get a hold of parts. So I called back and she promised me a service writer would get in touch with me before the end of the day. Of course that call never came. She probably didn't even tell anybody to call me back because it was close to 5 o'clock. My son just bought a new Ford Tremor . They weren't willing to deal whatsoever so we went elsewhere. If they can't even return a customers phone call just because it's close to five on a Friday. They don't get my business. I'll take it over to R&D Motorsports. They'll probably do a better job. I think it went over the border with this dealership no thank you. read more

I purchased my new Ford Explorer from North Bay Ford. I worked with Malakai who was a fantastic salesperson. He listened to what I was looking for in an Explorer, why I wanted a 4-wheel drive. I explained my Explorer was for mostly Tahoe driving and I wanted it able to handle the conditions. Malakai went through the advantages of this Explorer in detail. His customer service skills were refreshing. He has assisted me with small requests or changes at the time of puchase and after. He is always professional and a pleasure to work with. North Bay Ford was a fantastic experience for purchasing a vehicle. Thank you to everyone. read more

Morgan (sales) and Kali (finance) took excellent care as we dove into purchasing a new truck. No hard sell, lots of understanding and good guidance. Highly recommended, and the best car buying experience in years. Thanks! read more

After the usual back and forth of emails, phone calls, texts, etc., with the absolute best sales-guy, Morgan Monticue, a deal was agreed upon and I made the drive from Los Angeles, CA to North Bay Ford in Santa Cruz, CA to close it. It was worth the 290 miles and 5 1/2 hours. From the moment I walked through the door to my final signature on the contract, Morgan's professionalism, knowledge, and kindness was spot on. I am now the, more than proud, owner of a fair/great priced Cadillac CT5 thanks to Morgan, Kali, and the team at North Bay Ford/Lincoln. Just facts. read more

I've been looking for the last couple of weeks to lease a new truck, without much success in the LA area. I ended up coming across North Bay Ford and found a truck I was interested in at an incredible price. I was fortunate enough to speak with Morgan Monticue. Hands down, one of the best, most personable, straight forward sales people you will run into. He answered my emails and phone calls promptly and even had his finance person call me to explain the details. Honesty and full transparency like this unfortunately isn't the norm these days with dealerships. read more

At the North Bay Ford dealers with a scheduled 10:30am appointment. Scheduled for diagnostic check. The female service clerk asked about the problem with car. reminded her I have an appointment -diagnostic check because my back tires are not pulling align like the front tires. alerted her that an engine message came on and, I did not get the full engine message as I was driving. The female service clerk insisted on knowing the specifics why I was there. After three rounds with her, and reminded her, I am not a mechanic, but I am at a car dealership. She replied, I am charging you $200 for the diagnostic. Again, I signed up for a diagnostic check and told her so. I guess I should have gone to AAA for a diagnostic check, instead. She replied, yes. As this is not the first time, I went in for service, and things did not work out. In my experiences with this dealership, buying cars is a beautiful, and exciting experience. But car services at this dealership is another thing. I have been a resident of Santa Cruz, since 1981, and I can say, that the stain is still there, when I show up for car services. Santa Cruz long time resident read more

I recently purchased a Mustang Mach-E from Luis Aquino and the experience was great. He was patient, informative, and made the whole buying process smooth. Luis answered all my questions, broke down the details clearly, and never made me feel rushed or pressured. If you're looking to buy a car with someone who knows their stuff and treats you right, I definitely recommend working with Luis. He walked me through features, financing, and made the whole experience stress free. Excellent communication and customer service. I'd definitely come back to buy another car with him. read more

North Bay Ford - Mache E Mustang - Car Dealers Near Me - Santa Cruz, California

Having been a service writer at a transmission and auto repair shop, I understand the challenges of balancing the needs of both the business and its customers. I imagine that Cindy, my service writer at North Bay Ford, faces similar challenges--especially when dealing with warranties, where the manufacturer calls the shots. Cindy gracefully managed a difficult situation with my car and successfully got everything covered under my extended warranty package. She kept me informed every step of the way and confidently advocated on my behalf until everything was resolved to the satisfaction of both parties. Thank you, Cindy--stay awesome! read more

I saw a vehicle on their website, and decided to go have a look at it. It was a used vehicle, so obviously, due diligence was a top priority. It was early in the morning. I looked the vehicle over. Then I contacted the sales agent, Imad Mashni. He was very "no pressure" and was showing me everything about the vehicle. I decided to take it for a test drive, I asked him to go so that we could discuss all of the features on the vehicle. This vehicle was exactly the vehicle I had been searching for. We completed the deal, I traded in a vehicle for a fair price. Once at the finance side of the business, I was introduced to the finance manager, Kali Denicore. She was very professional. Kali quickly prepared all of the paperwork, all the while, talking about things other than just buying a vehicle. Kali had a very relaxed "no pressure" vibe also. She didn't try to run up a large bill on unnecessary items. I have purchased many vehicles over the years, and I must say, this was the most pleasant and enjoyable purchase I've experienced. I highly recommend Imad and Kali if you're shopping for new or used vehicle. read more

North Bay Ford - Near North Bay Ford - Car Dealers Near Me - Santa Cruz, California

I was very happy with the service and professionalism that I received at North Bay Ford in Santa Cruz. Imad Mashni was very helpful when I purchased my "new" used Toyota Rav4. Cheryl H. read more

Great experience! Jerry offered me a very good deal, was very patient, and made the whole process simple and straightforward. No extra or hidden fees at all. I'm very satisfied and highly recommend make the deal him. read more

North Bay Ford - Car Dealers Near Me - Santa Cruz, California

I picked out an auto online, got a pre approval on a loan, scheduled an appointment to see the auto in person and take a test drive. It seemed perfect. Then today I was told it was SOLD! I never had the option to come down and purchase, view or test drive the vehicle. I WILL NEVER EVER PURCHASE A CAR FROM THIS PLACE! And I do not recommend this place at all. read more

North Bay Ford - Car Dealers Near Me - Santa Cruz, California

Experienced a very rude female staff member at this service center. They did not help me. Go to your local service shop instead

Bought our Bronco herw and have had it serviced here at North Bay Ford. Sales department was very good and we got the best no hassle price. Cypress Coast and Salinas Valley didn't come close to North Bay's price. Service department has been good with oil changes and recalls. The redemption of our Ford Pass points has been seamless too. read more

I took my car in for a warning light, they told me it had tripped because of the gas cap release was malfunctioned. I did not drive the car for a month, and when I did, and went to get petrol, the gas cap release did not work at all. upon calling the shop to get the situation taken care of, the service manager, Denise, hung up on me. No one has called me back or answered emails. 5 calls and two emails. Absolutely no response, and a broken gas cap release. I paid for this service. All I want is to enable to register my complaint with someone, and they refuse to answer. read more

I wasnt gonna write a review but i just had to. I called about a pre owned vehicle over the phone and told them i was interested in the car if they went through my credit union and i told them what i wanted to put down prior to going to look at the car, over the phone they said that wouldnt be a problem. I drove 2 hours just for them to do the exact opposite and refuse to work with my bank. So at the end of the day we couldnt make a deal. I just want to give a special thanks to this dealership for making me waste my saturday, waste my gas, and waste my time to come out from 2 hours away just to tell me something different. The best part is i was ready to take that car home but seems like no one really cared or tried to make anything work. read more

Just left ford service needed 2 door cables installed for one of my side doors and they said they won't do it! Unheard qof behavior for a service department not servicing their own does product read more

I have been harassed by North Bay Ford to buy a car that I said I was not interested in. I have six emails saying a price drop, and a salesman saying, what did you buy, and can we sell you another car ... really. I called them to say, please just stop this nonsense. They finally said they would stop ... maybe! read more

Very bad experience. I took in my 2015 Ford Fusion Energi for a check-up and headlight bulb replacements. The service department replaced the main bulb, but missed the daylight running light in the same housing, which was also out. I had to take the car back the next day because of this oversight. Also, according to a YouTube video showing step-by-step bulb replacement, the job takes less time than what they charged. read more

James was amazing! He not only helped us purchase a car for our daughter but guided us toward the best decision. He listened and found solutions to issues we raised. Exceptional service and experience. read more

Took 2021 F150 in for basic oil change/ service , etc. The service was nice and fast. The service advisor Cynthia was great. The service tech even sent me a video walkthrough of the work done. Be sure to check their website for deals. read more

Big thanks to Morgan at North Bay Ford! He made buying my new Raptor a smooth and stress-free experience from start to finish. Morgan was professional, honest, and really knew his stuff -- no sales pressure, just solid communication and top-notch service. He kept me updated the whole way and made sure everything went exactly as promised. I couldn't be happier with my truck or the experience. If you're shopping for a Ford, especially a Raptor, ask for Morgan -- he's the guy to see! read more

Rating on service - we have a ford vehicle and have been coming here for maintenance. We've always appreciated fair prices and quick service and now that they offer valet pickup/dropoff we are even happier! So convenient especially if you're a one vehicle household. read more

Another great experience with North Bay Ford! My 2012 Edge had some issues with the radiator fan and rear shock absorbers. So easy to get an appointment on line. Cynthia Dickinson was my service rep and once again did a fantastic job of communicating with me and getting the work done promptly. She even had my car delivered to my home after the work was complete. She is a true professional! Thank you North Bay Ford! read more

If I could give a ZERO rating, I would. I am so disappointed with North Bay Ford. I brought my car in after white smoke was coming from my exhaust. A friend said that it's most likely exhaust or fuel injector leak. I took it to NBF and let them know what was going on and that I also needed my 100,000 mile service (which includes changing spark plugs). I got a call that my car was done and that there was nothing wrong with the engine and they flushed my transmission. Great! Picked up my car! I drive from Santa Cruz to Santa Clara 5 days a week. 4,000 miles later, I start noticing the smoke again. I also noticed that the car was just not sounding or driving smooth. I scheduled to go in for an oil change and have the engine checked out/diagnostic check. They did an oil change, topped off all fluids and said I needed tires. I was not able to get a diagnostic check because there was no mechanic on site. They said they didn't have the tires in stock but that they could do it when I dropped it off on Monday and be done on Tuesday. Dropped it off and they hooked me up with a rental which was nice. The following day I get a call saying the following: I need new tires. They already replaced them and that there are a slew of other things wrong, crack in the head gasket, cracked cylinder head, radiator leak, exhaust leak, oil and fuel leak. And that's just short of an engine replacement that would cost $9000 plus. They quoted me approximately $6000. I said that I would have liked to have been told the issues before you put the tires on. I don't have $6,000. I took my ford to a private mechanic and Ford didn't even replace my SPARK PLUGS!!! They were very old! I am pissed! Granted there are issues but if I took it in to get checked out, why didn't I get an actual diagnosis. I was going to pay for it. I got nothing. Skip the service department at North Bay Ford. read more

I've been going to North Bay Ford since I moved to Santa Cruz County. The main face of the service department has to be Wayne L. He's such a sweetheart & always has a smile on his face. The whole staff is great to be honest! (wish I would've gotten all the names) They definitely go above and beyond to try to get your vehicle in and out in a timely manner. read more

We had a great experience. No pressure relaxed very professional and attentive. When you go and you should go. You have to ask for Victor as your sales person. Good energy easy going. Then you finish off with Mauricio the manager. Who is not only knowledgeable, he makes the particulars understandable. Great 2 person team! Tom and Elena Burke say thumbs up!! read more

I can't say enough about how wonderful and truly helpful this whole dealership is. From the car buying experience, which was so open, honest and easy, to most recently having their Mobile Service come to my house to service my Ford, just WOW!! So easy!! I am a busy business woman/and mother, with very little free time. North Bay Ford's Mobile Service now offers Oil Changes and services in the convenience of my own home or business- They come to you! I'm truly grateful for how easy North Bay Ford makes servicing my car! Thank you North Bay Ford! read more

BEST DEALERSHIP EVER! Everyone here is so nice and helpful. I am a loyal customer for life.

I could not have had a better experience with this Ford dealership. Cindy took great care of my truck, checked in multiple times and just went above and beyond. This is the only place I'll be taking my truck and I definitely recommend it based off of my experience. read more

I found the used 2017 F-250 6.7 Lariat with an 8' bed I had been looking for at North Bay Ford online, it had a Carfax that made it easy to go through prior owners and service intervals. I reached out online asking if it was still available, I received a response back shortly after from Mauricio Alej, stating it was still available. I stated I was interested but I was leaving town on Wednesday and would be back on Friday, he said he would send a message if it was still available. On Friday when I landed a message was on my phone stating the truck was still there. I talked to Mauricio, and we set up a time to meet on Saturday at North Bay Ford. Mauricio was gracious when we arrived, the truck was everything that was clearly stated in the online ad, there was no derogatory surprises, the test drive was perfect. Mauricio and I negotiated a price that was fair for both of us, he produced backup on prices of comparable vehicles that were currently for sale for comparison. He did compromise and sweetened the deal filling up the gas tank with Diesel. The doc signing was painless, Mauricio worked hard to get the best rate for me, and I was out the door on my way home to Vacaville in short time. In closing, Mauricio and North Bay Ford did exactly what he said they would do, I would not hesitate to make that drive to do business with him again. Jeff Oliver Vacaville Ca. read more

North Bay Ford - Car Dealers Near Me - Santa Cruz, California

I've been robbed. The service center doesn't seem trustworthy or have reasonable prices. I had several warnings come up on the console on my 2019 F-150, and I brought it in to have the codes checked and reset, as it is most likely just because of the tire change. That morning, the tech wasn't there, so I had to wait most of the day for someone to even look at it. They then charged me $290 just to do diagnostics. They claimed there was a broken brake sensor, and their report says that the reset the system. When I got the truck, all of the warning lights were still on, so the problem wasn't fixed. I paid them $600 for nothing. They refused to give me my money back, and only refunded me for the diagnostics. Additionally, I called several times, and no one answered the phone. read more

We have been looking for a car for our son ,and have been test driving cars in San Jose & Santa Cruz. We went to North Bay Ford to check out their Bronco & truck selection , and were greeted by the wonderful sales team ,Alejandro & Sebastian who helped us with our questions & their knowledge of the current vehicles . After test driving & discussing the options that my son was offered. he decided that he felt comfortable with one of the cars that he had driven. Alejandro , was so helpful, knowledgeable & must of all , treated us like family without any pressure. Thank you "Northbay Ford " for your fantastic service & helping to make buying a car so fun! P.S.This is our third car from this dealer ! read more

Needed several replacement items (tires, brakes, starter, coolant overflow tank) for my mustang. Service was performed flawlessly and in the timeframe promised. Car runs like new! read more

Shout out to Morgan, Alejandro and Mauricio! Thank you for being professional, and friendly! This is the smoothest purchase we had with dealership. We have been searching for used truck and everytime we were about to check a truck, neither the truck is not available or sold. On the other side, Morgan is the one who responded and did not let us down to see the truck even it is not fully ready yet. Today our truck is ready and we are very happy on the service they provided. Highly recommended this dealership! read more

Honest reliable and efficient. The customer reps are sincere and caring. They do not over sell on anything. I will only bring my favorite truck here!!!!! I trust them like family! read more

North Bay Ford - F150 Fixed Scratches in Clear Coat - Car Dealers Near Me - Santa Cruz, California

I bought my truck here almost 2 years ago. Had a great experience. I get all my service done here and I love it. I have no complaints. They do a good job. They do anything. I ask them to do here for my truck. I'll keep going here until I don't have a Ford truck anymore. read more