The best! Great service, nail or full sets of tires!…read moreSuper busy but they had me in and out in no time!

Went in to have a set of tires replaced. They were very fast and easy to work with. The price for…read moreservice was totally fair. I'll make them my go to shop.

I requested a tire rotation because I knew it was late. Very fast, professional comms. Had to…read morereplace tires, full set. Heavy EV wears down tires quickly especially when wheels are not aligned. Ended up getting a fresh new set of Hankooks for EVs, an upgrade from the Goodyear OEMs, and very happy with the quiet and smooth ride. Service took a little less than expected. No price surprises. Very patient communication team through the Yelp app. Explaining that alignment, rotations, and flats were covered under the purchase which is similar to discount tires, but from a local independent shop, it was nicer to work with. Glad to have discovered them through Yelp. Would definitely recommend. No hassle, clear and accountable communication. Fair pricing.

Had a flat tire from a screw. Honda had a 3 hour wait so I checked out some nearby shops. Alex and…read moreAngel's answered my questions clearly before I arrived. Once I got there, service was quick, easy and straightforward. Also, it was cheaper than the dealership to fix it with a patch! I definitely recommend their services. Very polite, explain the different options and you can watch them do all the work from the seating area.

I've generally had good experiences at this Big O with one annoying exception I'll outline below…read more I got new tires not that long ago and had an oil change while I was at it. My car is a bit of a pain in the ass to change the oil on so I can't actually go to like jiffy lube or oil changers or any place like that. I need a tech that's at least one step up from that level. Don't need to be a full-on Master mechanic or anything but it's not as simple as a regular old Honda or Toyota or whatever. You actually have to take some parts off of the car to get to the filter. Annoying, I know. It's why I don't do the changes myself. It legit takes at least 30 to 45 minutes of actual wrench time. Anyway, at some point after I got my tires replaced I noticed a slow leak in one of them. Checked the tire, no nails or screws or anything in it. I was due for an oil change anyway so I'll go back to Big O for that and have them check the tire while they're at it. Now, I know it's leaking because I've had to put air in it several times. When I pick up my car I asked him if they were able to fix the leak he says looks at the notes the tech left and says they took the wheel off and dunked it and couldn't find any leak. I was annoyed but also in a hurry so I just took my car in went. I stopped back on two other different occasions to have them fix that leak and they could never confirm that it was leaking . They didn't have any suggestions for me or anything. I ended up getting a valve core tool and replacing the valve core which slowed down the leak but didn't solve it. While I was doing that I noticed that it appeared to be leaking worse when I touched the valve stem, like I could hear the air hissing out, so I went and had that replaced (somewhere else). Now the tire is fine and I'm annoyed with Big O. A tire shop should have been able to diagnose that even if it wasn't bubbling when it was underwater. It's simply should have been the next thing that they checked. I wish I had thought to do so but I'm not a tire tech or anything. Still rounding up to three stars because generally speaking I've been happy with the service that I've received there and the guy's behind the counter are always nice and usually helpful.

I had a terrible experience here, and it wasn't the first with the chain…read more I brought my car in for a full synthetic oil change that was supposed to include a tire rotation and inspection. Because I've had sketchy experiences with them before, I marked one of my tires beforehand so I'd know for sure whether they actually rotated them. They told me it would take about two hours and that they would call me when it was done. After 2 1/2 hours, I called and asked for a progress report. The employee said, "Oh, it's done. I just haven't gotten to call you yet." A little annoying, but ultimately not the end of the world. I understand places get busy. When I arrived, though, I checked for the marked tire before going inside, and sure enough, it was still in the exact same spot. One of my previous sketchy experiences with this company was when they told me they couldn't safely rotate my tires because the wear pattern would make it unsafe. The tires were not very old, and I had never heard of that before, so I took my car to a different shop and they rotated them without any issue or question of safety. I went inside and said something along the lines of, "Let me guess -- you guys decided you couldn't rotate the tires because I need new ones?" The employee said, "No, he rotated them." "Actually, he didn't. I marked the tire, and they were definitely not rotated." "Well, there's no note about the tires, so I'm not sure why they didn't do it." Then he kind of just paused like maybe I'd let it go. I didn't. I instead just stood there waiting for him to give anything resembling an appropriate response. Eventually, with total apathy and annoyance in his voice and demeanor, he went to look at the car and then gave me some similar reason as last time about why they "probably didn't rotate them due to the wear pattern and safety." Then I asked about the inspection, and specifically the air filter, which I knew needed to be replaced. I expected them to catch it and offer it as an additional paid service. Instead, he told me, "Nope. Everything looked good. No notes." At that point, I started getting heated and raised my voice slightly: "There's no way that can be true." Then the manager came over, heard the situation, and casually said something like, "The mechanic probably just didn't do the inspection." Again, no apology or real acknowledgment that this was a problem. Instead, he just said, "We'll do it within the hour." So now I'm being told to wait another hour so they can actually do the job they were supposed to do an hour ago at that point. I asked the manager to inspect the tires first and make sure they were actually going to be willing to rotate them. He just said, "Oh, we'll rotate them," and did not look at them at all. This leaves two possibilities: Either the original explanation was nonsense and this proves they are running a scam, or they were now willing to do something they supposedly thought was unsafe. After waiting again, they finally rotated the tires. I checked the marking and it was gone, so at least that part finally got done. Then I asked again about the air filter, and was once again told it was fine. I said, "The filter behind the glove compartment?" "Yep. The inspection showed no problems." I said there was no way that was true and asked whether they had actually looked at the car at all. The employee responded with, "Well, if you don't trust us..." and then said something like, "Why don't you go look at it and tell me whether it's dirty then?" I'm not a mechanic, but I was so frustrated that I looked up how to check it on YouTube, pulled it out myself, and it was filthy -- covered in literal leaves and debris. I brought it back inside and asked, "Does this look clean to you?" Instead of apologizing, I got attitude and eye-rolling. The closest thing I got to accountability from management was, "I'll talk to my guys later." That's it. At this point, I genuinely don't know what services were or weren't actually performed on my car. I paid for a full synthetic oil change, tire rotation, and inspection, and had to personally catch the fact that at least two of those things apparently weren't done. I wish I knew how to tell whether the correct oil was used, because I wouldn't put it past them to swap it out for something cheaper. I normally try to give businesses grace, but this experience crossed the line from disorganized into actively dishonest and rude. Don't go here. But if you do -- mark your tires.

These guys do good work. Service request requested was that I needed two front tires and they…read moreslapped two puppies right on. The whole process took about 20 minutes. The price was right too.

Great communication and honest. I'm a single mom and he was very accommodating to my schedule and…read moretime. Doesn't take all day to get you your car back. I went to him twice and I will continue to come back.

Knowledgeable, cheerful and efficient staff. Good inventory and very convenient location. We've…read moretrusted this business for years and appreciate their thoroughness.

I arrived with metal stems on my 6-ton RV duallies, and in my quote it was specified the new tires…read moreI purchased would be installed re-using the metal stems. A few months later I tried to check the tire pressure and found plastic stems in the rear wheels. Moreover, two of them had stripped threads and could not be used to adjust the pressure. Also, they were unable to perform the alignment on my vehicle so I had to take it to the dealership. I wish I'd just taken it to the dealership in the first place. When I called to ask why the plastic stems had been used, they checked their records and said in fact they *had* re-used the metal stems I provided.

Arrived at the location early in the morning to inquire about purchasing used tires…read more The service was friendly and efficient, completing the installation while I waited, which took no more than 25 minutes. Well-priced.

Excellent fast service. Had a nail in my tire, they immediately pulled it out, plugged it, and…read morefixed the pressure for all 4 times. I was out of there within 15 mins including waiting for the guy in front of me to get a new tire.

I love this place. Staff is friendly and easy to talk to. They explain stuff clearly and they're…read morequick. Also they're open after 5pm so great after-work option.

I'll remove this review once I get help from the business, but for now I'm going to leave it. I had…read morea cut in my tire, most likely from a piece of glass, and went there on Monday afternoon to get it fixed. I've been here before, everything was great, and had no problems. The guys replaced my front left tire with a used one in good shape. (We checked that it was in good shape.) I told him I was going on a trip and would be on the highway. Well I am in Russian River Valley, near a tiny town with NO tire shop, and the tire they fixed is completely flat. Just spent the last 2 hours dealing with this, and had to cancel plans for our evening and tmrw until we get AAA or someone to come to the car. Ugh.

Love these Guys and their " Old Fashioned INTEGRITY " !!!…read more My Accord Battery is only 14 - 18 months old. However it died unexpectedly @ a ' ' Refueling Stop ' in Berkeley @ the GAS STATION on Shattuck @ Ashby. Luckily they have a Mechanic Shop in there, and the fellow in there obliged me with a " Jump Start ". Mysterious why it had died suddenly then was ' back up ' Performing Beautifully !!!! Despite which I needed a Battery & Alternator Check to Satisfy Myself Fully that All is Well. Called Mr. Hamza @ Yen's Auto to explain the situation. He suggested I bring it in ASAP for a " Charging System Check " - which I did the same day about 4 weeks ago. Him and his Assistant Mr. AFSAND , who I'd dealt with previously , had me pop the hood to connect their Meter Etc giving my Charging System ' A CLEAN BILL Of Health. Nice to have " Honest Mechanics in the Vicinity " !!!!!!

1 star only...because 0 isn't an option…read more I booked an 11:00 a.m. appointment for an oil change in advance. I wasn't a walk-in. When I dropped off my car, I was told it would be ready around 12:30-1:00 p.m. and that I'd receive a call when it was done. I decided to stick around the area. At 1:00 p.m., after waiting two hours, I walked back to check on the status and found that they hadn't even started working on my car. When I told them I was leaving, the employee suddenly asked if I could wait another 10-15 minutes because he could "start it now". So frustrating. My scheduled appointment meant absolutely nothing until I complained and I was not interested in a rushed oil change... If your business can't honor appointment times, don't offer appointments. Respect your customers' time. I would not recommend taking your business here. I certainly won't be back.