They stopped using cameras so the customers could watch what they were doing in the pit. When I…read morepreviously had my oil changed here, they would show me the dipstick with clear new oil. Today the oil was dirtier than it should've been after a change. They tell you you can come in the office and look what they did in the pit, but their video is so muddy, you really can't see anything. They try to tell you that your oil would've been cleaner if you had your fuel lines and jets cleaned. Not sure how that equates? Won't be back. The only plus is the free car wash You receive after they change the oil.

Car was nice and clean. Very nice guy working there. So friendly. Or maybe I'm just in Wisconsin…read moreand used to Illinois people who are usually pricks

This Firestone said that my brakes were in 'critical failure' and wanted $6k for the brakes and…read moreeverything else. Brought it to Govodnik on Durand and they said my brakes were completely fine, and fixed everything else for less than 3k. fuck ya'll Edit: I would like to mention that my HUSBAND is the one who brought this car in so it's not even sexism in this case. their incompetence knows no bounds.

While the personnel were friendly, it doesn't excuse the blatant dishonesty I experienced. Right…read morebefore taking my car to this shop to get four new tires, my boyfriend and I changed the oil. We received a call from the shop stating that my oil was dirty! While I understand that up selling is part of the business, point blank lies should not be. When I went in to pay the bill there is a sign from the founder of Firestone stating "I believe fundamental honesty is a keystone of business." I took a picture of it thinking how ironic since they were dishonest. I feel that they probably take advantage of many women who are not as aware of their vehicle maintenance.

My son took his KIA Soul in for major servicing and received excellent service and an excellent…read moreprice. I do not know of any other automobile repair shops in the Milwaukee or Racine area that are as HONEST as Don & Dale's. I live in Milwaukee, about 20 miles away, but if ever I need any automobile repairs, I will take it to Don & Dale's, even if I have to get the car towed in. THANK YOU Don & Dale !!!!! Ron Kurszewski

Jake the mechanic is the BEST! I highly recommend his services and shop! Services and work are five…read morestar compared to any other auto place I've ever been to. Very grateful and satisfied!!

Worst place ever! They charged me $78.80 for an oil change. The charges broke down as follows:…read more Oil change $59.99, extra charge for oil filter $9.99, shop fee $5.00. I've had over 25 oil changes on this vehicle and I have never had to pay an extra charge for my oil filter. I thought that was included with the oil change? Silly me. In addition, the guy did not check my fluids, filters, lights or brakes. Never again!!!!!!!

We had an oil change and the vehicle leaked. Vehicle still leaks -denying any awareness of the…read moreissue. $375.00 Repairs on me?

Brought my car in for flashing engine light, they check it out sooner than they said. Problem was…read morequickly solved. Very courteous service professionally handled. Nice people to deal with. Would Highly Recommend A+++++

Received a call today from Brett the owner about my recent experience. Shows me that Richlonn's…read moredoes care about what happens at their store. I appreciate that. He asked if I would take my car in so they could show me what they found. I did and saw what they had determined needed repair. Glad I did. Trustworthy place!!

When I called to inquire about specific services and prices, Andrew answered each question with…read moreconfidence and ease. He was friendly and patient when I asked for the bottom line of what I should expect to pay after services rendered, he told me flat out what the cost would be. Additionally, this business honors military service members with a 10% discount. As an Air Force retiree, that was a pleasant bonus! I met the mechanic who worked on my vehicle and as a female, I appreciate having a female mechanic work on my vehicle! Seriously, fed up of male mechanics creating and/ or exaggerating non-issues concerning my vehicle. (Referring to Zeigler Toyota Mt Pleasant - rip off). My mechanic, Liz, professionally identified 2 issues I knew need addressing. I didn't get a laundry list of "issues" ... just what was critical. My vehicle runs smooth again thanks to Liz's expert work. Integrity is essential. This place has it!!! I will continue to recommend this place to family and friends, in addition to making this my home for automotive repairs/maintenance. Give them a shot and find out for yourself. You'll be happy you did.

stop scamming people. took my sons car here, we agreed to price. after they did work that wasn't…read morenecessary, they wanted me to pay more money to complete repair.

I came unannounced with a nail in my tire that needed patching. People on the shop were very…read morefriendly. I was told the work could begin at 5 o'clock. It was done at 4;30. Friendly service at a very fair price. They saved my evening plans. I will go back.

Lured by the sign on the building touting "Firestone Complete Auto Care" upon entering the building…read moreI was met by an endomorphic lass who was tending the front desk. I related to the woman that it had been roughly 50,000 miles since I last had my transmission fluid and coolant flushed and replaced and that I would like a quote for this service. Instead of being asked the usual questions regarding my vehicle, my inquiry was rebuffed with a terse "we don't do that because we don't wanna break your motor". Stunned, I replied that perhaps I misunderstood exactly what the meaning of the phrase "complete auto care" meant. Her response was equally as curious (again, I'm not making this up) "unless we've worked on your motor before we can't work on it now". In the interest of time, I skipped the opportunity to point out the logical inconsistency of her last statement and thanked her for not wanting to "break my motor". Szeech...