I dropped my truck off at 10:00 AM for a simple oil change and was told that if I left it, it would…read morebe completed in a timely manner. Unfortunately, that was not my experience. Throughout the day, I drove by the shop multiple times since it's located on post, and each time my truck was still parked in the exact same spot where I left it. Around 2:10 PM, I called to check on the status of my vehicle and was told they were "about to pull it in." At that point, I decided not to proceed with the service. When I arrived back at the shop, my truck was still sitting in the same location. I went inside to retrieve my keys and, once again, was met with no greeting or basic customer service. To make matters worse, the employee returned with my keys and threw them onto the counter while I had my hand extended to receive them. I understand that shops can get busy, but there is no excuse for poor communication, lack of professionalism, and disrespectful treatment of customers. Working on a military installation and servicing Soldiers' vehicles should come with a higher standard of customer service. After sharing my experience with several other Soldiers, I was told that many of them have had similar experiences, if not worse. Based on my experience, I cannot recommend this location and believe significant improvements in customer service and management are needed.

Scheduling was easy online, made an appointment for 10am for an oil and filter change on my…read more4Runner. I waited while it was being worked on, took 2 hours, the total was $122. AC was good, adequate amount of chairs, bathrooms are outside. It's probably best to drop off and pick up your vehicle.

Took my car here to get fixed it was reading a sensor they did diagnostics said it was timing chain…read morewithout hesitation I paid 1100 they claim they fixed it. Soon as I got in car check engine light was on ran in told mechanic he comes out says I forgot to reset code. He knew I was heading to Disney with my family in few days. 2 days later check engine light came back on and stalling again. Almost got killed with my kids in car as it turned off on highway with truck behind us. Called Bill mechanic again he said if it goes on give it gas like u stealing the car mind u we did this everytime he told us to. Day we get ready to leave to disney we get my daughter from Huntsville got back car turning off at every light I call again and mechanic says again for 100th time to give it gas like I stealing it. Then car smells like burnt oil and car stopped working. Mind u took the car to autozone everytime check engine light went on and it read new codes. Something so simple. Now the owner calls me and says u need a new engine. First off ya did diagnostics and said it was timing chain now its readying codes that timing chain is off and converta when it never red that before. I did seek legal help and going to do what they told me. LADIES RECORD EVERY CONVERSATION YOU HAVE WITH MECHANICS thank God I have every call document3d snd recorded. DO NOT BRING YOUR CAR HERE U GO IN FOR ON3 AND COME OUT WITH NO CAR. Now I been paying users to take me to my treatments but every receipt is being saved trust me.

My daughter purchased a vehicle here and a service warranty marketed as a bumper to bumper…read morewarranty. We thought it would be best to take it to the dealer who sold the vehicle and the warranty. Boy were we wrong. The service manager, Sandra Craig told us the claim had been denied twice when she hadn't even submitted the claim. When she did submit the claim she sabotaged it. She told the warranty company that the vehicle came in with no coolant and that my daughter continued to drive the vehicle without coolant. Audio recording available here, http://www.mediafire.com/file/6vy7fhgytdtg27d/warrantycompany.mp3/file Just copy and paste into browser to hear. When on all auctality all the coolant went into the motor via a blown head gasket. As a service manager she knew the effects of a blown head gasket. My daughter paid $450 to have her vehicle diagnosed and torn down. She was told it was a bad radiator only to find out the radiator is fine. So they did not find out what caused the vehicle to run hot. I guess we paid for nothing because we still don't know the point of failure. We are currently making a video with all the calls to this company and the warranty company stating what they were told. Oh and that bumper to bumper warranty is not what you think.

This was the worst experience I hav ever had. I took my car twice for an oil leak every time they…read moresay it was one thing then became another. I paid over 5 hundred dollars for something tht was never fix. And when I got my oil change they didn't change the filter,and when I went back and told them about what they did about the leak they wanted to charge me another 400 hundred for the same problem. I advice any one if u want your car PLEASE don't take it to PRECISION TUNE. They take your money and don't own their mistake.. They need people who no what their doing. Cause they will hav u walking.. I WILL NEVER EVER EVER GO BACK!!

Wasted 900 dollars. They did not fix the problem, I had to take my car to the dealer because they…read moregave me my car back with service lights on and wanted me to replace parts that were not damaged. Stay away from this place.

I only had to wait 10 minutes for the tech. To arrive he was professional courteous and efficient…read morein his work on my lockout. Would use again

From the owner: Shop hours 9-6, Mon-Fri, on call 24/7read more

Davo truly cares about his customers and the quality of his work. I will never take my vehicle…read moreanywhere else

Shady doesn't even begin to describe the business practices of this place! Very questionable…read moreability and tactics. No customer service or integrity. No, I do not owe him money or have an unpaid bill. Very bad experience. Paid in full but still no running car.

Mickey turned me away without any real help or advice. He said it was a cluster f**** and didn't…read morewant anything to do with it. He told me he saw where the previous repair shop messed up on putting the transmission back and basically told me to kick rocks. I'm sure they can handle fluid changes and water pumps but won't touch anything outside of that.

I have had my 2019 BMW X3 repaired here and will continue to use them. The auto technicians are…read moreknowledgeable, polite and my car was ready when he said it would be.