My car side small window was broken into in Tacoma overnight. I called them the morning of on…read moreSaturday and they came to my house later in the day to replace the window. Job was done in less than 30 minutes. Very convenient mobile services and competitive pricing also. Would def recommend without a doubt.

Hey all, this is going to be a long post but I wanted to make sure that this does not happen to…read moreanyone else. As a local small business owner I do believe we all have to stick together and right now I am being wronged by another local business. I have been quiet about the situation for 2 months now, and I just can't let this go anymore. On May 13th I had Barrier Auto Glass (A company that is supposedly bonded and insured) come out and replace the windshield on my 2019 Ford F-450. They did a shoddy job, the seals were not replaced correctly and the windscreen was all broken. On top of that there was WATER leaking through it all week. I contacted them about the situation, their receptionist told me that they were having a KNOWN issue with their urethane and still decided to use it on my truck. They came out and "fixed" the leak (they did a hack job then too). I thought it was all okay so I let it go. A day later my truck began to have various shorts throughout the electrical system. I took it to a local mechanic and they diagnosed that water to the BCM from where the windshield was leaking was the cause. They sent me to Ford and Ford confirmed the cause as well. Throughout all of this Barrier Auto Glass claimed that they had insurance so there was no need to worry. When we finally started a claim Farmers Insurance also told me that Barrier had insurance and then a couple days later I found out that they LIED to me and they had no insurance. I contacted the company multiple times and asked to speak with the owner and they always dodged my calls. 2 months later they are still out performing services and meanwhile I have a $100,000 truck that is sitting at FORD NON RUNNING, that I have to continue to make payments on and pay for MY INSURANCE. I have not been contacted by the glass company and they are now going on with business as usual. Their work is NOT cheap and I thought you got what you paid for. Turns out they are just another hacked up company that has NO RESPECT for what could be someone's most expensive asset, and not only that but it is one of the most vital pieces of equipment for my company. Thanks for taking the time to read. Please feel free to share and if you are looking for an auto glass company DO NOT go through these guys because even though they had acknowledged fault, as soon as they saw they did not have insurance they did not offer up any other solutions. I will post pictures of conversations. TLDR: DO NOT USE BARRIER AUTO GLASS THEY MESSED UP MY EQUIPMENT AND ARE NOT BEING RESPONSIVE AND THEY DID NOT HAVE INSURANCE EVEN THOUGH THEY CLAIM THEY DID

They stand by the cars they sell. I bought an SUV and the transmission failed after a couple of…read moremonths. Qcars replaced it at no cost to me and 4 yrs later it is going strong.

This is the ONLY trust worthy used car dealership in Tacoma. Earnest was honest, very busy, and…read morestill made the process effortless. I bought a used one owner Infiniti with over 215k Miles. I've had it a few months. Not one issue! This is the place to buy a used car in Tacoma. Very reasonably priced quality used vehicles. I would recommend this place to my best friend, family & neighbors! Go Earnest! THANK YOU!!!!!!!!

THE BEST customer service I've experienced in a long time. Needed work done on my car and was able…read moreto bring my car in right away. Work was started and parts ordered asap. Don't let the looks for a small business fool you, very professional, courteous, and honest. I felt welcomed right away and the work was done in a timely fashion. I would trust this small business and if I ever need work done, this will be my first choice. Big thanks to Jae

Had an accident in the mountains. Called 6 different auto body shops and they were all booked for a…read moremonth and a half. The good body shop was the only place available within the next week. Everything was perfectly done! Amazing pricing! Car was fully ready to go within 10 days even with a delay because of the pandemic and shipping distributions being under staff the car was completed in great time! Looks like a shady place to go too but you won't regret the business the owner brings to the table! Absolutely a great experience. Does a better job than big chain companies! Support your local businesses Tacoma peeps!

I'm a concerned neighbor who lives across the street from the area where this picture was taken…read more Every day, I drive or walk by and notice a significant number of unused and unoccupied vehicles parked here. It appears that these vehicles are being stored here until the business closes. My issue is that this situation is constant and disruptive. It obstructs the beautiful landscape view that we only have in this area. One of the vehicles has the name "Bruno Auto Repair" on it, but when I checked the area, it wasn't clear that this area is their property. This is unprofessional and makes my neighborhood look messy. I kindly request that you move your vehicles away and back onto your property. I can't even walk my dogs here because the vehicles block off the area. This area is not designed for parking vehicles.

The brakes on my old van were completely gone. Bruno's got me in right away! They've also helped me…read morebefore, for free, out of the kindness of their hearts! Highly recommend.

Brought a few cars here over the years but, this time I brought a tire in to get a small nail…read moreremoved and their machine damaged my tire and made it unusable and they not only refused to make it right financially, but they then gave me a RIDICULOUS quote for four new tires. Very disappointing. Would not recommend.

This family owned business is the absolute best. I have taken my car to all three locations…read morethroughout the years and have amazing service every single time. The staff is super attentive and kind. My advice to those leaving negative reviews, is to try and be kind and you will receive it back. Too often I see people mistreating staff because they're upset about their car troubles, when all Eagle wants to do is help. You shouldn't shoot the messenger, they are just doing their job. Great value for the services here as well! 10/10 would recommend.

FIVE STARS!!! I cannot say enough great things about this company! I took my 2014 Scion tC to…read moreanother local shop, after running over a curb, and developing a loud creaking noise. The other shop told me it was my Rack and Pinion, Assy., Control arm A&B, Chassis Suspension Stabilizer Bar, as well as other things that go along with that job, their estimate was $3962.53 plus the 115.00 Diagnostic fee. My car only has 75k on it... and I did not feel their assessment was correct. They stated it would completely fail in 5-10K miles, but was safe to drive for a while. So I put a post on a local Puyallup Business FB page and they posted a comment. I decided to have them quote the same work as the other shop. I gave them a copy of the other estimate, with the $ crossed out, and their estimate was $2579.62. I asked them to do their own diagnostic, and they stated that is was just the Stabilizer Bar Crossover link and minor reparable damage to the Crossover plate. They even deducted the Diagnostic fee because I had them do the work. I am thrilled to say that I just picked my care up, Creaky noise free for $510.98. Not only was their price for the exact original estimate $1382.91 cheaper, but they only fixed what was actually wrong. This speaks of HONESTY, INTEGRITY and FAIR PRICING. They could have easily just fixed my car based on the original estimate, but they didn't. They have a solid customer for life! Thank you!!!!!

Honestly one of the worst services I have received in my life. I came here to support a small…read morebusiness near my house, I just needed my breaks done and a door handle fixed the quoted me $812. I asked for just the break pads to be done on my 2010 ford focus since there was no real issues just time for new ones. Which then was quoted $505. 5 days go by w/o any updates, finally I text back asking for my car back. The lady claims they needed extra time "to bleed the breaks" that my new total was $920 since I apparently needed the master cylinder replaced & since they had to take more time than expected. She then claimed shops can legally charge up to 10% more w/o prior authorization when I told her that it should have been ran through me before doing it. Her attitude was horrible & when it was time to pick up my car the next day they claimed that they were in the hospital with their sick children. Something didn't add up so I decided to come see if my car was being worked on to drive up to them actually being there & not the hospital how they claimed. When I come knock on the door and ask for my car they tell me they aren't done with it yet (Another Lie). I called the police because at that point I felt my car was being tampered with, they came & told me i couldn't do anything but take them to small claims court. I came the next day had to postpone my trip to pick up my car, the whole thing was traumatizing & I never thought to write a review till now because now the breaks a squeaking & I don't even feel safe to bring my car back. They also go by "Heads R Us" & the lady's name is Jessica which is the mechanics wife. Please be aware of this business!!!!

Very efficient Brandi the service advisor has been great she has communicated well and attentive to…read morecar thanks

Customer service and timeliness is pretty top notch here! I called in to inquire about recall…read morerepairs for my car, super easy to set an appointment. He was very communicative about the estimated timelines, cost to diagnose a different non-recall issue, and made the appointment set up very easy. Arriving for my appt was easy as well, Jennifer helped me get everything set up in a breeze. Repairs took only a day and getting my car along the paperwork review was easy too. Considering how busy they are, they handle it like champs. Dale helped wrap up my paperwork and even helped me get my car out of a tight spot as another car had parked just slightly behind me. He definitely did not need to do that but it was very much so appreciated.

They are so kind I had no issues with my car and all the cars that are for sell are all clean.read more

stopped by to look at a car they have on their lot... everything looked mostly ok, but they…read morewouldn't let me take it to get an inspection. RED FLAG!! Do not buy a car when the dealer wont let you get it inspected. VERY SHADY BUSINESS