Took my car for windshield replacement. They could not complete the job, I drive an Audi and they…read morecould not calibrate the windshield. Had to pay them for crappy work then spend an additional $500 to go to the dealer to get the windshield fixed. Turns out their tech reinstalled the camera backwards. Seriously? How does a windshield installer not know to put the camera back in the same way? Go elsewhere, maybe find a place with techs who know how to do the work, wish I had. I am now out an additional, unnecessary $500. I would not have lost so much money if they had simply completed the job correctly.

Took my car in for a windshield. They INSTALLED IT WRONG. I had to take my car to the dealer and…read morepay an additional $250 to get it installed correctly. YES, YOU READ THAT CORRECTLY. THE PEOPLE WHO INSTALL WINDSHIELDS CAN'T PUT THEM IN THE RIGHT WAY. I CONTACT THEM, provide all the documentation from the dealer that they did it wrong. They say they will make it right. THEY LIED. STRAIGHT UP LIED. They did not do one thing or contact me again. Poor customer service. Poor quality of work, obviously, if the techs do not know how to put in a windshield correctly. Would highly recommend to my worst enemy.

Booked a replacement windshield for my 2005 Honda Element…read more Oscar was the tech & did an outstanding job. He showed me areas of rust around the windshield( Car had been in an unreported accident). Oscar , at 1st couldn't get to our house, due to nearby Police activity, he kept trying & now have a new windshield which will serve me for years to come. Tks, G

Glass Pros is FABULOUS! I called several places and could not get a basic conversation which lasted…read morelonger than 30 seconds from anybody except Sonny at Glass pros. He helped me to better understand different qualities and brands of replacement glass, rules for after installation, offered BEST PRICING, and provided me with a NEXT DAY APPOINTMENT. I cannot believe I have been driving around for three years with a demolished windshield. Had I known it was this affordable and easy, I would have done this much sooner. Thank you Sonny for your honesty and integrity. I wish you all the success in the world with your business.

Fantastic, friendly service & great support!…read more I am having them replace the window on my truck canopy for a fair price. None of the big chain shops would consider doing it. I highly recommend this shop to anyone needing automotive or residential glass work done!

Windshield ding- my insurance primarily works with a company with questionable reviews. I contacted…read moreBruce at Glass Works because of their glowing reviews. Bruce took as much time as I needed to explain their process and the strong likely hood that a dine sized ding could be repaired. I stopped by the next day and was in and out within 30 minutes. Professional, HONEST, kind man. My insurance required I pay the difference between what they paid and the cost of the repair. Bruce would not accept my money. Great service, good experience. And not a big franchise. So pleased.

This place is absolutely amazing and super fast. I came about 30 min earlier than my appt and they…read morestill allowed me to drop my car off and said they would get started on it right away. Noon rolls around (dropped off at 940) and they call me to tell me my car is done and they were able to recalibrate my sensors for my Toyota Corolla '18. I have a lifetime of rock chip repair which I think is amazing and so helpful. Definitely recommend this place. Awesome customer service and staff. Everyone is so friendly and kind.

Got my passenger front window and my windshield replaced here, everything about this place was…read moregreat. I was able replace both windows under the same deductible! The staff was awesome and very friendly as well. I was able to wait in the office and do some work while they replaced the glass. They even have complimentary coffee, Gatorade, water and a few other small sized drinks. When it comes to the glass itself, the replacement was very quick and the Windows look like they are brand new. If you ever have a glass that needs to be replaced, this is the place to be !

I recently had an accidental break of a quarter panel window and used Yelp to help me find a…read morereliable repairman. I sent the request for a quote late at night and Bill from Integrity Auto Glass responded first thing in the morning. It was a pleasure working with Bill to find a date and time that works. They had multiple openings that were all within a more than reasonable time frame and let me have options. Bill was always super quick to respond and transparent. I even requested a heads up 15 minutes before anyone would arrive and Bill made sure to accommodate that. I was able to have my window replaced in less than 48 hours of the break (and it would have been less than 24 hours except for my own time limitations). I was able to have the repair done at my home address, which saved me the stress of driving anywhere or setting aside hours to go somewhere. The shattered window held together by masking tape was removed and replaced, and the work area cleaned up within 25 minutes. It was impressively fast work! The glass was also a perfect match to the other windows, so it doesn't even look like a break happened. I am so pleased with this experience and will definitely be using Auto Integrity Glass if another window breaks or I need to replace a windshield (which hopefully isn't soon)!

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Never had any type of issue involving the glass on my car until a rock hit my windshield while…read moredriving on the freeway in a heavy rainstorm. Initially the crack was so tiny that I hadn't noticed it, but unfortunately they tend to grow over time and it expanded to a 15" long crack on my passenger side. My insurance, Geico, suggested Safelite and stated that they could possibly repair the crack instead of replacing the entire windshield. They can also send a technician out to your home to do so, but I knew the entire thing needed to be replaced, so I scheduled an appointment at their Tacoma location. Made the appointment for 10:00am, but I was a bit worried because I arrived at 10:10am. The two employees (one female possibly named Rose and one male with blonde hair) joked about it but said I could still get my windshield fixed. To my surprise they had already ordered the replacement part, and said it would take an hour to and hour and a half since there were a few people ahead of me. Service ended up being completed around 12pm. **Service Cost(s): $$$ ($350+) **Quality: So far the replacement windshield looks great and is holding up. It's not the exact model from the car company, but it works and that's what counts. They can get the OEM replacements, but it'll cost you a lot more. **Location: It's in South Tacoma near multiple other auto repair shops and some dealerships. The parking area is small, as is the waiting area, but it at least is possible for you to wait there while your car is being repaired. I opted to walk around the area to the Starbucks-- which is a good 10 minute walk up the street. They also have a mini coffee and water station in the building. **Service: Rose, the woman at the front desk was professional and personable. The technician who worked on my car and the other male employee at the front with blonde hair were the same. After dealing with a few deceptive auto repair shops, this was a much better experience.

I had a very disappointing experience with Safelite. I scheduled a mobile windshield repair service…read morethrough my insurance company to fix a small chip in my windshield. Unfortunately, after the technician attempted the repair, that small chip had turned into a long crack. What concerned me even more was that immediately after the crack appeared, the discussion shifted to replacing the entire windshield, and I was encouraged to schedule a replacement through Safelite. The situation left me feeling uneasy. If turning a small chip into a large crack is a known risk of the repair process, that should have been clearly explained to me before any work began--not after the damage had already occurred. Customers deserve to understand the potential consequences before making a decision. Afterward, I watched several videos demonstrating windshield chip repairs, and the process appeared straightforward when performed correctly. It makes me question how a minor chip could become a major crack during what should have been a routine repair. While I cannot know exactly what happened, the outcome left me with a much bigger problem than the one I started with. At a minimum, there should have been a clear warning about the possibility of the chip spreading into a crack before the repair was attempted. Unfortunately, this experience has completely eroded my confidence in the service. I will not be using Safelite again, and I cannot recommend them based on my experience.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

Highly recommend NOVUS Glass of Redmond, they responded to my message on Yelp super fast and were…read morevery knowledgeable and helpful. They were clear about the info they needed, answered my many questions patiently, and gave me an estimate as soon as they could. They got me on the schedule very fast, and when I arrived to get the service done they were incredibly kind and welcoming. I needed my front windshield replaced and the camera recalibrated, and they got it done within an hour. They were so friendly and understanding and very capable and clear. Highly highly recommend!

Dan and the crew at Auto Glass Solutions are consummate professionals. Their scheduling is fast,…read moreefficient, friendly, and pain free. So, too, is the installation process. Due to a run of unfortunate luck, my car has been broken into 3 times in the past 5 months. Two passenger windows and a sunroof broken. I was able to schedule appointments quickly each time and each time they came to my residence to install the new glass. They thoroughly clean up the mess, and everything looks as good as new. Highly recommended!

Auto glass solutions came to my workplace on January 25th, right on time and very professional. Did…read morevery clean. Work was in and out in no time at all. Best part of all it improved the wind noise that we were experiencing in the Subaru Impreza. My daughter is very happy with the quieter interior now. Can't say enough good things about this company. Will use them in the future for sure and recommend them to anybody needing auto glass repaired professionally and quickly. Thanks again!