Hey all, this is going to be a long post but I wanted to make sure that this does not happen to anyone else. As a local small business owner I do believe we all have to stick together and right now I am being wronged by another local business. I have been quiet about the situation for 2 months now, and I just can't let this go anymore.
On May 13th I had Barrier Auto Glass (A company that is supposedly bonded and insured) come out and replace the windshield on my 2019 Ford F-450.
They did a shoddy job, the seals were not replaced correctly and the windscreen was all broken. On top of that there was WATER leaking through it all week. I contacted them about the situation, their receptionist told me that they were having a KNOWN issue with their urethane and still decided to use it on my truck. They came out and "fixed" the leak (they did a hack job then too). I thought it was all okay so I let it go.
A day later my truck began to have various shorts throughout the electrical system. I took it to a local mechanic and they diagnosed that water to the BCM from where the windshield was leaking was the cause. They sent me to Ford and Ford confirmed the cause as well.
Throughout all of this Barrier Auto Glass claimed that they had insurance so there was no need to worry. When we finally started a claim Farmers Insurance also told me that Barrier had insurance and then a couple days later I found out that they LIED to me and they had no insurance. I contacted the company multiple times and asked to speak with the owner and they always dodged my calls. 2 months later they are still out performing services and meanwhile I have a $100,000 truck that is sitting at FORD NON RUNNING, that I have to continue to make payments on and pay for MY INSURANCE. I have not been contacted by the glass company and they are now going on with business as usual.
Their work is NOT cheap and I thought you got what you paid for. Turns out they are just another hacked up company that has NO RESPECT for what could be someone's most expensive asset, and not only that but it is one of the most vital pieces of equipment for my company.
Thanks for taking the time to read. Please feel free to share and if you are looking for an auto glass company DO NOT go through these guys because even though they had acknowledged fault, as soon as they saw they did not have insurance they did not offer up any other solutions. I will post pictures of conversations.
TLDR: DO NOT USE BARRIER AUTO GLASS THEY MESSED UP MY EQUIPMENT AND ARE NOT BEING RESPONSIVE AND THEY DID NOT HAVE INSURANCE EVEN THOUGH THEY CLAIM THEY DID read more