During transit, the 2024 new condition Honda sustained significant damage. Upon its arrival, we…read morenoticed several deep scratches and even missing and damaged mirror covers that clearly occurred while in their care. When I reached out to Empire Auto Transportation Grp to report the damage, Vitaly was rude and hanged up, refused to take responsibility for the damage. Both insurance and carrier refused to cover the repair cost. I hope to prevent others from experiencing this level of frustration.

I hired Empire to transport my Equinox from Rochester NY to S Sarasota FL in November 2024 with…read morereturn trip the end of March 2025. The communications were excellent, car was picked up and delivered on time, damage free and very reasonable cost. I will definitely be calling them for the 2025 - 2026 season.

Great experience... Will definitely call on them again for future needs. Reasonably priced,…read moreprofessional, service was outstanding and accommodated my schedule. Thanks!

From the owner: Moving is a bear, right? We are here to make it easy, efficient and affordable for you…read more We specialize in long-distance moves along the East Coast, from Maine to Florida, and everywhere in between. We're based in Syracuse, NY, and also service any move coming from – or going to – Onondaga, Madison, Cortland, Cayuga or Oswego counties. Our team will arrive at your place, load your furniture, boxed items and valuables into our 24' fully-enclosed trailer, and transport it safely to your new home. Once we get there, we'll unload so you have nothing to worry about but unpacking. Our 24' fully-enclosed trailer can hold up to a three-bedroom home with average contents. For larger homes, please contact us for further coordination. We're a small partner team of two with a huge emphasis on flexibility and customer service. Others may see your possessions as boxes, but we know what's inside those boxes have a lot of sentimental value. We pride ourselves in taking great care of you from one address to another. Other services we offer include transporting vehicles, equipment, boats and RVs, and we also have a dump trailer available to rent for home cleanouts.

I had a very bad experience with this company. Terrible customer service; they never answer the…read morephone they never get back to you, they had me waiting a week for the carrier to pick up my car to have it transported to another city, to the point where was too late for me to have the car delivered. I do notRecommend this company at all

Be very careful of the bait and switch with this company. They originally quoted me $1231.00 for…read moremy transport but when the contract came it was $1488.00 -- $257.00 more. I tried calling them to discuss it for three days straight leaving multiple messages for my rep Christian C. at ext 510 and on the general voice mail box but got no response. They say you can "chat" with a representative on their web site but this is not true. You can fill out a short form that says you will get a "prompt" response. I submitted the form twice in three days and got no response at all. I gave up and started getting quotes from other transport companies and they were lower. Avoid this company.

Great service...Nick picked up the vehicle on time in winter weather and delivered safely. Nick…read moreeven sent me a picture of the car so we knew where it was and if lord forbid the recipient damaged, we had proof that it was delivered safely...very smart! We will use J & N again...thanks!

From the owner: What makes our business unique from the rest, our skill set and brotherhood. Sure anyone can move…read moreor deliver but will it always be of your satisfaction? Will they always be respectful, honest, in good hygiene, effective, responsible, over all worth the money you are spending for the pros you deserve. Having not only Cdl Class A Licenses, every driver has a perfect driving record. (Please request records) When in need of experienced and respected moving and delivery, we are glad to be of your assistance.( References available) Weather it's packing, hauling vehicles, full house moves, delivery, special care hauling, equipment hauling, operating heavy equipment for over 10+ years. Class A Cdl license for out of state moves and or in closed car hauling, When it comes to customer service we are always 100% showing customers that we are the best in Rochester. Any way shape or haul, Never to big or small we can transport it all!

Great customer service and very nice to work with. Thank you. I accidentally confused them with a…read moredifferent company and had posted a bad review on their page. I tried to remove it as soon as possible, so I hope no one saw it. I'm so thankful they reached out and offered to help me find the right people that I'm still in a financial battle with. They wanted to do whatever they could to help me even though I'm not there customer yet. Now that's customer service you don't get every day. I hope to use them in the future.

That was exactly why I DID NOT become a customer...I had about 70 responses; ALL gave me prices &…read moretimelines...I went with Number 1 Auto Transport Group because I had all the info needed BEFORE giving my CC number. So you are NOT typical of the industry...

Pretty nice arrangement! The car is shipped on time. The…read moreprice is consistent with my expectation. The truck driver examined the car carefully before the shipping. I checked the car at the destination and paid the fees. in general, it is pretty simple and straightforward.

I was so leary on finding a transport company to move a 1973 Mustang from gates ny to Marietta Ga…read more These guys where polite, caring, and provided a positive profesional experience. If situation arises I would use them again.

From the owner: Professional Team that offers the best service for your transportation needs from New York to…read moreTexas.