actually could not help me (truck is too old) - but guy was very nice, and gave a couple leads.read more

Always has what I need,or it can be ordered. Perfect place for the perfect fit,customer service is…read morealways A-1. OK MY K5 BLAZER was built cause of certifit.

They work and deliver a good part and are as they should be i will order from ace auto againread more

The guys in the yard and the only lady working the front desk are the only people that will talk to…read moreyou as a normal human being. The two older gentlemen are very rude and i think they dont understand what it is to be in the customer service industry. Worst customer service ever. Last time i buy from there.

recently there to purchase a small item didn't want to use my card and they saythey don't accept…read morecash

I second the unenthusiastic comment from Lukes review. While I have had great experiences there in…read moreabout a year or so ago. The crew that works the night shift currently is not welcoming and makes me want to avoid that location. It wasn't even the fact I bought 5 and parts (brake caliper brackets & gas cap)and 3 of them were the wrong parts. when I brought them back the employee that sold them to me didn't even seem to care and couldn't even give me a fake "I'm sorry man".. you know... for wasting my time and then sending me to a different location to get the caliper brackets... you know because they didn't have them in the first place. Mistakes are gonna happen but they don't have to be so smug about it.. I'll pass up this place and head to NAPA from now on.

came in to check why my engine light came on around 6:30pm because it just came on they refused to…read morego outside to even check won't be coming back. if this was something urgent i would screwed.

Vanessa, a "manager" at this O'Reilly location was beyond rude stating out loud of her annoyance…read morethat there were customers waiting in line approximately 20 minutes to closing time. She also did not know how to process a check for the customers ahead of me in line and therefore would not let them pay this way. Reluctantly I had to return back to the store the next day because the headlight I purchased was the wrong one. She was working this time too and I asked for her help. She looked at the old burned out light I brought with me and the one I found in the store and she could not tell me for a fact that I had the right now. A store manager should know the product she is selling out of her store. She should know how to look it up if she doesn't know, and she should know how to process all types of tender. A manager should appreciate all customers and never act as if the customer is a burden. I will never take my business here again.

Since Auto Zone's OBD scanner was down, they sent me here a block down instead. Walked inside, not…read moretoo busy but not dead. I was helped, but I felt like the service was cold. Maybe it's because I didn't come specifically to purchase something? It's nice that the OBD scanner is a free service that brings in customers. However, I'm not the fastest of walkers, especially lately with a pulled knee. I don't know where the sales rep was going in such a hurry when he didn't even know what car was mine. He even made it in the store behind the desk before I even had a chance to walk around the corner from the parking lot that's oddly placed to the side of the entrance. Kinda bummed at what the scanner detected personally. He did share the pricing of the parts, but not much info willingness to answer any other questions which just made me hesitant to pre-purchase parts for a mechanic. This place is definitely not my realm so someone being a little warmer, would have been nice.

Went into this store on April 9th 2025 at 6:00 p.m., both women that were behind the counter were…read moreon their phones. I had to ask for help, when I told them I needed the machine put on my vehicle to tell me what the error was both indicated they did not know how to use the machine and could not help me. Do not go to this O'Reilly they were discourteous, unpleasant and only looked up from their phones long enough to tell me they didn't know how to use the machine.

I went in, got what I needed and left. The place was clean, the three guys there seemed nice to…read moreeveryone shopping there, and the place was stocked well and organized. Nothing to really complain about except the antifreeze day purchased seems a little on the pricey side. Other then that it's exactly what you would expect.

Went for Battery and install. Randy at the counter brought up the list of in-stock batteries that…read morewere compatible. He noticed that one with more Cold Cranking Amps was listed at a lower price than the other. Calling the installer over, he found out that the cheaper battery was also larger, and didn't fit in all models. He went out to my car and confirmed that it would fit. As he started the installation, we joked about how it was 70 and sunny and we're concerned about CCA. (gotta love Wisconsin) There was an issue with the terminal being badly corroded, and Jose, the installer, didn't want to risk cracking it. I also did not want to risk getting stuck, so I said I would get help and possibly look at changing the terminal too. When my car wouldn't start on the existing battery, he came back out, and assisted with changing the terminal. (fortunately, it was a bolted connection, and did not require cutting the wires off. The staff here went way above and beyond for what turned out not to be a simple replacement. I understand the original hesitation to risk making a situation worse, and I deeply appreciate the willingness to try it anyway, when it became obvious that the car really needed to get that new battery and connection in. He also gave me a heads up on the shaking that might occur in the car when removing a power source, and the computer goes through a re-learning of the systems. It did happen for a while, and I didn't panic because of the understanding of what happens. I have a relative who is a mechanic, and is usually my first stop. Advanced is certainly my new stop for parts and for those occasions that I need outside assistance.