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Purcellville, VA

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Auto Zone

5.0 (1 review)
Open • 7:30 am - 9:00 pm

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1 year ago

Aiden was awesome. Great sense of humor. Store has a good selection and is clean and organized.

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Loudoun Collision Center

Loudoun Collision Center

(17 reviews)

I have had my car repaired three separate times at Loudoun Collision Center (LCC). Twice hitting a…read moredeer and once rear ended. The first two repairs went pretty smoothly and my car came back in great shape. This last repair has been extremely frustrating. Enough so, that I had to send an email (Friday, December 5th) to the general manager, Will Lopez, about my experience. I wanted to reach the manager by phone but was told his preferred method of communication was by e-mail. Text from that e-mail relating to my current experience is below: "...Well unfortunately on Nov 8th I hit a deer....I brought the car in to Loudoun Collision on Nov 10th and it has been there ever since...I was given an expected completion date a few days before Thanksgiving, I think the 24th. That then got moved to to Wednesday the 26th. ....The last time I had my car in your shop, I was getting constant text updates with the progress. This time I am getting none. By 3pm on the 26th hadn't heard anything about my car being completed. So I called and that is when I found out there were parts and painting issues and that the new pickup date would be Wednesday, Dec 3rd. By the 3pm on Wednesday the 23rd, I still hadn't received any communication so I called in and spoke with Brandy. She said there was still issues with parts and that the new date would be today, Friday December 5th. She said she would call me on Thursday (yesterday) with an update. I expressed to her my disappointment with the lack of communication and she was apologetic. I received a call from her at 6pm Thursday and she couldn't tell me for sure if my car would be done, but that she should know by about noon on Friday if the part arrived. It is now about 3pm on Friday and I have received no communication if my car will be ready or not. This has been frustrating as I do not have a rental car and we are having to do last minute juggling due to being uninformed of the car's status." As of the writing of this review (Dec 9th), I have not received the courtesy a reply from Mr. Lopez. A minute after sending that e-mail, I did receive a call from Brandy that the car was not ready and that the new pick up date would be Monday, Dec 8th. I believe Brandy was doing the best she could, but it seems the shop has some major internal communications issues that need to be resolved. Just past 4pm on Monday I received the long awaited call that my car was ready. Yipee, right? Not so fast. I was then informed that they charge 4% for using a credit card and they do not take personal checks. I understand that businesses do this, but I didn't know this was Loudoun Collision's policy. The last two times I paid with a credit card with no fee attached. Finding this out at 4pm made it a bit challenging to avoid that fee. Well I mustered up the cash paid my bill and got my car. Finally its over, right?? Not so fast. After about five minutes driving the car's warning break light came on along with the following messages "Collision Mitigation Braking System Problem" "Adaptive Cruise Control System Problem" & "Road Departure Mitigation System Problem". I called LCC and was told those should have been reset. They told me they will contact the person responsible and get back to me on Tuesday. Well it's Tuesday morning and I am typing this review. This saga is not over and I will update the review if it is worth the energy. Unfortunately, because of this experience, I can no longer recommend LCC. It's too bad because I was very happy with them in my previous encounters.

12/12/25 - Update: I finally heard back from Mr. Lopez. We had a long discussion about my…read moresituation. I appreciated his acknowledging the shortcomings of LCC with respect to the service I received. He was very apologetic with all that had taken place. He plans on working with his staff to find out all that went wrong and work to make sure it doesn't happen again. I found him to be sincere in everything he said. With respect to the warning lights, they pertain to an inability to calibrate car parts to an after-market windshield that was installed previously by his garage on my car in a different accident repair. He will be contacting my insurance to see about getting an OEM windshield. My car is at least drivable, but will needs to go back to his garage for further repair. I just dropped my car off. With the saga still continuing, I will provide further updates. Stay tuned...

Auto Zone - autopartssupplies - Updated July 2026

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