Needed to replace my front headlight after it went out. I went in, gave them the make, model, and…read moreyear of my car, and they quickly found the right part. I asked for help installing it, and not only did the staff member assist me--he also walked me through the process so I'd know how to do it next time. Great service and super friendly.

Needed new wipers for the Honda van, so came here. Actually went to Ashburn location but they were…read moreshort staffed and no one to install wipers. Leesburg has Chris, guy is fantastic. Helped me find the correct wipers and then went out into the cold and installed them for me. Great store, good selection and prices + they have Chris !

been a customer here for almost 30 years. Have always been fairly treated, never gouged. The…read moremechanics are friendly and professional, they know their stuff! They are always available to answer questions, no matter how stupid they may seem. I've used them for everything from safety inspections to engine and transmission replacements. BP has been a Lovettsville landmark for over 40 years. (way back when, they sold gas as a BP station, but when they decided to just concentrate on auto repair and maintenance they kept the name "BP" after Bruce McKimmey,and his dad "Pop", who started the business.) Really nice, down to earth folks. Highly recommended.

The entire team at Lovettsville BP is outstanding! This…read morelocally owned business (and its friendly, knowledgeable, courteous service) is much appreciated! Family and I have been customers since 2000 with all vehicles. Honest assessment, good communication, personable - they explain all options when repairs needed. They will do their best to accommodate one's schedule. Fairly priced, great work, great people - our vehicles are going strong! Thanks, Lovettsville BP!

Was traveling, stopped by this location to get my battery looked at as I was having some issues…read morestarting my car. Authelius (sorry is spelling is wrong!) was SO incredibly helpful, went above and beyond. Highly recommend this place!!!

We thought Front Royal didn't need another auto parts store. I was wrong. We had never been to an…read moreO'Reilly store before Friday night of Memorial Day weekend. Our car indicated it had a battery issue. Called them because I wasn't having any luck calling any place else. Spoke to Van. We got there and he checked our battery and alternator. Our alternator was bad. Car wouldn't hold a charge, so he said car wasn't safe to drive. We ordered the alternator and he suggested a shop to tow it too. He stayed with us after the store closed to make sure we were safe. He stayed with us as the car was hooked up to the tow truck. And he made sure the shop got the part. When we took the old part back for the $40 refund, they knew who we were just by me saying I bought a new one Friday night. A car breaking down is never fun, but Van went above and beyond helping us and we are very grateful. We were very lucky how things turned out. The shop he suggested was awesome too. A holiday weekend is the worst time to have car issues, but it all worked out.

Easy to schedule. They do quality work at a fair price. This is why I am a repeat customer and will…read morecontinue to bring my car here.

On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me…read morewhich I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.

Great people on time and care about you in the end and care about the customer I love their…read moreprofessionalism

2-3 stars is about right. They can sell you tires, ba s ic maintenance i.e., change oil, replace a…read morebattery but they're not mechanics, they're just parts changers. Dont expect them to fix anything that requires real knowledge. Would not recommend.

I took my vehicle there for the state safety inspection and they did everything they could to rip…read moreme off. They said I needed new rotors, new headlight housing and new wipers. I replaced all of these and there was nothing wrong with the old rotors. The headlights were cloudy so OK with that. I aimed the headlights exactly where the old ones were. When I took it back they tried to charge me for aiming the headlights to which I called BS so they didn't charge me (so they knew it was bogus). They replaced the new wipers saying I put on the wrong size and they put on eactly the same size!! Don't ever go there.

I have no idea what their repair shop is like, but avoid the gas station and mini-mart at all…read morecosts. As a neighbor to this business living just a few blocks away, I've always tried to support it. I stop 3-4 days a week for gas and snacks/caffeine. Today was the final straw. For the third time in less than a year I parked in a marked spot and was walking into the store when an employee stopped to tell me I couldn't park there. The first time I was told I was parked too close to their driveway. The second time I was in a spot for customer drop off. The third time, today, I was told the spot I parked in was saved for cars they were done working on. I pointed out that if they just marked spots I'd gladly park in them and the rocket scientist employee told me they had spaces marked with lines...you mean like the space I was parked in??? He pointed across the way to the customer drop off area, where I'd previously been chastised for parking. I said they needed spaces marked for store use or at least a "don't park here" for the reserved spots. He didn't want to hear it so I left. I'll be taking my business to 7/11 from now on, which is less convenient but where they appreciate business. Idk if they are any good at vehicle repair but they suck at customer service and I won't be back. They are overpriced on their drinks and smokes anyway, so I won't miss them or their nasty attitudes. Mark your reserved spaces and understand that a customer spending $10-$15 a day 3-4 times a week is a loss, especially since the problem is caused by your mechanics being grouchy and lazy.

Kept upgrading my jeep. These men are amazing. If you want to get help and are patient the key…read moreword here, you get amazing results. I will share all and the last one Mark laughed at, I am trying to get him a picture of it. These men work hard and women. If you want things done in "minutes" and you are in a hurry to get life going and little patients then I would recommend Jilly Lube if you want what you want, here. Thanks team, vr, D Doc! SEMPER FI

Was really pleased to see the new gas pumps, I even went inside and gave a compliment to the…read moreattendant. ( I said the pumps look great) He looked at me like I was an alien. Was a very creepy moment. I probably shouldn't have said anything. Well, thanks. To the owners of the Exxon. The new pumps look great.

I had an amazing experience here ! they saw to my car quickly, expedited the process due to time…read morerestraints on my end, and fixed a cosmetic issue on the car as a surprise cherry on top. I was quoted twice the price at another place and they were half as nice! I felt super well taken care of and so grateful for the service! highly recommend!