Driving home from Arkansas to Connecticut after being away for months, I hit a massive pothole in…read moreMemphis that turned my trip into a nightmare. After three blown tires and hundreds of miles, one of my wheels finally cracked. With only a donut spare and no tire shops able to help because of my wheel and tire size, I honestly wasn't sure I was going to make it home. I stopped at Bob Wade Subaru in Harrisonburg hoping they might have a solution. From the moment I arrived, Kas, Hunter, and Kenley in the service department jumped in to help. They searched for wheels and tires, called people they knew to see if my wheel could be repaired, and explored every option they could think of. When nothing else worked, Kas did something I'll never forget. He sold me his own set so I could continue my trip home. Their kindness and willingness to help turned an incredibly stressful situation into a positive experience. I truly don't know if I would have made it home that day without them. If you own a Subaru, especially a WRX or STI, I can't recommend Bob Wade Subaru enough. Thank you again for helping me get home.

By far, the best service team in the Valley - Always kind,…read morerespectful and knowledgeable. I'm grateful to support this group!

if I could I would give Andre 10 stars, his team was amazing working on our goose neck trailer,…read moreFast reliable and amazing price. Thank you for getting my driver in the road again. A++++ Business Highly Recommended. Thank you again from ANL Enterprise logistic LLC

Best Truck Shop in Harrisonburg VA I get all my Tires from here for over 10 Years Small family…read morebusiness with cute nice workers They did mobile road service for my trucks fastest service I've ever seen Stop looking around where to go because you have found the Tire Shop

A bit pricy, but work was good and communication was great! Also all employees are very kind and…read morewill answer any questions

Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

I had an unexpected issue after hitting a curb, part of my car's exterior got stuck against the…read morewheel, and I truly thought I'd need a full tow. I called Penn Laird Towing and they arrived incredibly fast. The driver was extremely efficient, kind, and knew exactly what to do. He carefully realigned the piece, checked everything over, and got my car drivable again when I was convinced it wasn't going anywhere. His willingness to help went above and beyond my expectations. I'm still taking my car to the shop to be safe, but he absolutely saved me from a much bigger headache. I would 100% recommend this company to anyone who needs quick, reliable, and genuinely helpful service and I am so grateful for their help!

First, I would like to say that I started as a customer of Penn Laird Towing when I totaled my…read moretruck and Keith came right away to help. Took care of everything and made a very stressful situation much easier on me! PLT has also towed my family members and friends, helped with keys locked in my high school daughters friends vehicles, and moved equipment for us. Wonderful people and wonderful company! I now work for PLT in the office and would like to reply to Steve K.'s review.... Hi Steve, Please give us a call in the future, we would have been happy to explain the situation farther than just not available to help and apologize. We value every customer and would not have wanted you to have to wait hours for us to finish the calls that came in prior to yours, leaving you stranded, when you might be able to get help sooner. I did not have yelp so I am just now seeing this and wanted to apologize for not being able to help that day. I have pulled the call logs and as you can see below, our 24hr answering service contacted our driver, owner Keith, who replied that he did not have a driver available. Unfortunately this does happen from time to time, especially during high traffic incident times. As much as we would like to have drivers available for every call, sadly, sometimes we are not able to help everyone. I checked the same time on our call logs, and Keith was out on a tractor trailer breakdown tow, with 2 others following, and was not able to get to your BMW in time for the flat tire and would have left you all stranded for some time waiting and our other driver was also out on back to back calls ahead of yours. We are very sorry we were not able to help you that day. We hope that if you should need us in the future that you would consider giving us a call again. Thank you. CALLER :STEVE K DRIVER NM: FLAT TIRE. 11/25/2016 04:48P PER KEITH, DOESN'T HAVE A DRIVER AVAIL

I would like to further amend my reviews. We took out car to Car ER for an oil leak. The next day…read morewe noticed more oil had leaked. We took it back thinking the repair would be no charge, but no! They found something unrelated to repair. More money! I'm not saying Car ER is incompetent. What I am saying is ever since our first repair at Car ER we've had problems costing more money! Coindence? I would stay away from Car ER, but that's your decision to make.

Put two kids through JMU with beaters and w Car ER's help, we kept them in a functional vehicle for…read morethe duration of their time in Rocktown. I do most of the repairs on their cars when they are home and knew their vehicles well- but when they were away I needed another option. These folks are prompt, highly communicative, HONEST, and their prices are excellent. I never had them quote for unnecessary repairs. They provided some helpful suggestions to do repairs that were reasonable for very old vehicles. They do quality repairs and they honor their work. When I had a rebuilt alternator fail about a year after replaced- they replaced it with no charge for the unit (just labor). I've also had brake work and other repairs done there with excellent outcomes. If you're looking for a reliable mechanic for your college student away from home and are worried about being taken advantage of by an unknown mechanic- rest easy. These folks are outstanding and trustworthy. I wish I had them in my town- they would be my go to mechanic every time!

Jason was extremely helpful. Helped me fix a front license plate bracket on my car free of charge.read more

We were on a road trip and had tire-pressure issues. They found the issue and got us back on the…read moreroad. The TPS seals were never installed on our new tires, and Mr. Tire fixed it. Kind and completely reasonable pricing. Thanks a lot!!

I manage a hair salon. Needless to say my car has seen its fair share of hair, grime, spilt coffee,…read moreon the go meals, and various beauty products. The last few months I've had a lot of chronic pain in my back. As a result my car kept getting pushed to the bottom of my to do list. Perfect touch not only completely renewed my car back to its original condition but took away all of the stress I would have put into a lengthy weekend trying to clean it out myself. I couldn't have ever gotten my car looking this good on my own. He was non-judgmental, friendly, flexible, fairly priced, attentive to details, and accommodating to my busy schedule. I will be recommending them to everyone who cares to listen because he really does have the perfect touch. Thank you so much.

Needed a good interior cleaning. This car is used on the farm, has a German Shepherd riding in it,…read morea good amount of sand from a recent beach trip, coffee stains and much more from kids. I was very impressed with the end results, absolutely shining and almost looked brand new! Professional and clear conversation with the staff. I would definitely recommend! Price seemed a little high but the job was well done.

I use them for all my vehicles. They are reasonable on price and always very clear as to what is…read moreneeded and what it will cost.

I stopped at Rodriguez Auto to ask about a repair on my car. The ladies at the desk took my…read moreinformation and assured me that the owner would get back to me later in the day. That was 2 years ago and I haven't heard a word. It was a $500+ repair.