I got an oil change today. My brother goes here all the time and recommended it to me since I was…read morelooking around for an oil change place. When I walked in they were friendly, polite, and professional. Price was what you'd expect to pay and service is great so I'll be coming back! Cheaper than other oil change places. I spent about 20-25 mins total. I would recommend this place to anyone.

I have been taking our cars here for probably 5 years now. Over that span they have done numerous…read moreoil changes, brakes, a timing belt, and at least one set of tires. The guys there have never tried to sell me or tried to pressure me into getting some repair done that wasn't related to why it was in there for the 1st place. Make sense? lol The prices are very good in comparison to other places that I call for estimates. Conrad's charges much more than Parma Tire does on mostly everything.

Called Friday morning and got there around 11AM. Was told it would be 2-3 hours before they could…read morelook at it. Must have been at least 20 cars on the lot before me. John called me around 1:30 saying it was a flex pipe and would cost $145. Agreed, and he called me within 30 minutes to say it was repaired. Straight talk, fair pricing and quick turn around. Great place to do business.

Was recommended to go here by another shop to get a flex pipe welded in. Got there before open…read more Parked at the entrance bc there was a chain up. Guy with an AK tattoo on forearm came out and unclipped the gate. As soon as he in clipped it he looks at me and goes "are you going to fucking pull in or not you idiot" (throwing his arms in the air) really took me off guard... yet people can have bad days so shrugged it off. Pulled in another bald guy popped out and yelled at me "are you going to fucking park or what" I told him "I just pulled in" baldy goes "just park the fucking car and don't hit my truck" I was no where near his truck... that's 2 times getting cussed out by 2 different employees in the course of 45 seconds of pulling in... do not recommend

Quick service that was priced below what I expected. Had my car towed to their shop at 4 pm and it…read morewas ready by noon the next day

Care for customers... got a service, I asked them to check the service because I had an issue. He…read morestart telling me about another customer, I told them Im not interested in other customers currently. He said well then I don't care about you. In America, that's un-Ethical business.

Decided to try this place out yesterday (12/14/2016) since I am new to living in Cleveland and have…read morebeen in need of a local mechanic. I was approaching time for an oil change and saw they had a deal through December for a winter health check up (which included an oil and filter change), so I decided to give this place a try. The people on the phone were friendly and setting up an appointment was quick. The service itself was also fast and they let me know that my car was in good shape (except for my tires, which will need to be replaced soon). They even prepped an estimate to give to me at checkout (with no pressure - they just gave it to me and told me what it included and the kind of warranty the tires had with no urging me to make an appointment at the time). They even explained what measure they were using and explained it to me when I asked! Overall very happy!

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

A friend recommended this shop to me and I am glad she did! Jo Joe's is a good solid mechanic and…read morewon't try to oversell you. As a woman, I also like that I was treated with respect and not like I am clueless. They took care of my AC issue with my car quickly and did good work. They have a small waiting room if you're going to wait while they work. It's nothing fancy, but its clean, with a TV and toys. I will definitely be coming back to Jo Joe's for future car service needs.

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

In less than 8 hours, HFA handled an oil change, tire rotation, engine light diagnostics, and fixed…read morea front-end noise. Friendly, efficient service. We've taken all our cars here for a reason. After 20 years of trying different shops, this is the best by far. Thanks, HFA -- I'll be back!

Took my car in for a leak & quoted me $2k+ repair. Went elsewhere and it was fixed for under $300…read more Not all women are stupid guys!!

I can't recommend Cary and his team enough! They did an outstanding job upgrading my R8 with a…read moreValvetronic Valved titanium exhaust. The work was completed quickly and efficiently. Thank you all for your excellent service!

These guys are amazing! Highly recommend! They take impeccable care of my Mercedes every time!read more

First of all I had my car at this place for some minor body work. After a few days I picked up my…read morecar and the work was superb. The people here are the nicest and most professional people you will ever find. Jeanette, Nick and Chris are the best. I can't recommend this place enough!! Thanks for an awesome experience!!

Automotive Excellence is responsive, knowledgeable, efficient and dependable. They have…read moredemonstrated the same high quality of repairs in the three times I have used their services. I recommend them to others at every opportunity.