The sight was easy to use. The part was indistinguishable from the OEM part. Shipping was on time. And the part worked. What more could you ask for. read more

very frustrating experience with them. I canceled an order before it was shipped They shipped it anyway (to extract forcefully money from me) and dont want to refund. read more

#2680956 Was recommended by my auto care center. Easy to navigate website. Completed my first order in about 2 minutes. Price for the part was half the cost of the quote from Audi. My order arrived on time and was well packaged. I will definitely order needed parts from you again. read more

Parts arrived very quick . Product was as advertised. Definitely recommend and I will use them again.

I've used this company several times to purchase parts for my various automotive needs. They have a right wide variety of parts for a wide variety of makes and models of vehicles. I've never had an issue with any parts and I've never had any problems with the one and only return I had to do and that was because I ordered the wrong one. You can also call them or do online chats to get information. It's very simple. Pricing is also very good. If you're looking for spare parts for your car, I highly recommend looking on this website and seeing if they have what you need. read more

I have ordered from Autohaus for my 1985 Mercedes 300D about 5 times in the last 3 years. They always ship fast and have parts (in stock) that I sometimes can't even special order from the local chains. My last order was right around Christmas and they shipped very fast and packaging was good as always. It was great they had support around the holidays so I could get my car back on the road soon. Thanks again, I will continue to be a customer for a long time. read more

Great prices on auto part for a Porsche Panamera. Very fast shipping!!!! I highly recommend Autohaus AZ!

i order a rotor on ebay the cost of one was 190 when it has to be sold by set, he never said in the post that crazy price was for just one. When the part arrive i send message to try to get another for the price hi has online and he said no he can't do it they don't have costumer service at all. I will never buy any parts from this company again. read more

See all

I had ordered brake pads for my C63, the part description on the site indicated that it fit my vehicle. But it didn't. The customer service "Aaron" wrote "you can't return the part" even before hearing that I was not wanting to return but to replace with the right part. They could've worked with me toward a solution. Except he was terse and rude dropped the chat, basically hung up on me. I lost $200 and they lost a customer forever. read more

Autohaus AZ used to be a decent business. Not any longer. I ordered a part that in the end I did not need. I paid for their return protection, which claims to cover return shipping charges. That is a lie. Upon entering the return their website wants to charge me an exorbitant shipping fee -or- I can pay for shipping it myself. That is DISHONEST!!! I would end up only getting $90 back on a $160 item. There is also no longer a customer service number to call. You have to log a ticket. They promise to call you back in 24 hours but never will. I logged two tickets in 2 weeks and was never contacted back. AVOID THIS PLACE!! read more

Fast shipment on my order. Parts were a perfect fit. Great communication. I recpmmend this store to anyone who is need of parts for their car or truck. I use them all the time. Prices are very reasonable. read more

Easy to order parts, but seems very hard to get your parts. They were actually not helpful on getting me information on my order. Been 8 days and still have not received my order from them. I've contacted them several times, and their response is give it 7 days. They are not very helpful getting me my order. So if you need your part sooner then later look elsewhere...i had another order from same area shipped by usps and it was here in three days, im still waiting for my order from this place.. read more

Good legit company and shipping. Will definitely use this company again. The prices were competitive and online shopping was fairly easy.

They might deserve a higher rating because my mid '80s Mercedes has been difficult at best finding parts. Autohaus has had a few parts I've needed, but not all. They ship quickly and package well so what I have gotten have arrived on time and in good condition, and more importantly, fit my car. I check them regularly when I need something. read more

Great products and descriptions. Product came as described and just perfect thanks so much. John read more

I like Autohaus, they are on my list of top 4 places to order parts for my Porsches. In this latest occassion, when placing the order, it stated it would ship the next day(Friday), however, it did not ship until Monday. The only problem I have had with them is the Shipping and upon raising a complaint, they handled it professionally. They don't have all of the parts that I need, and I do price comparison. Often they are the lowest price. read more

If you place your online order before their 12 pm time zone you'll basically get your part the next day. I live in LA, CA and got my parts next day. Thanks! read more

Genuine parts for my BMWs. Best prices I could find on the internet. Fast shipping. I will be a life long customer!

My 95 VW Eurovan is old and it's hard to find the right parts sometimes. I love the ability to enter your vehicle type and year and it matches the part you chose. Makes me feel a lot more confident I'm actually ordering the right part! And in this case I did - now my heater fan is working again. It was a very good experience for a change. read more

I been using Autohaus Az for years. Always great service and parts quality is excellent. Thank You read more

Great parts selection with first class customer service who takes care of those unexpected parts issues with a smile.

Autohaus AZ has always been clutch. I have 2 amg's and they've been able to help me out with parts on all of them. It's been no problem. They're awesome! Always my go to. read more

I think these guys are a scam. I ordered the part, I even paid extra for the shipping protection, the part shipped a couple days later, shows it was delivered, it wasn't and then shows two days later that they received the return and refunded the purchase price, but they kept $30. Scam scam scam. If you find a phone number, you aren't able to talk to anyone, strictly online submission and you won't get a call back and they won't respond to your inquiries. There's a lot of other places to get parts. read more

Purchased a trunk latch online for a 2019 VW Golf. Arrived on time and was a perfect fit. Seems like a good name brand part. I will certainly order again. read more

Horrible Customer Service. I've shopped at AutohausAZ for many years and hadn't had a problem before (other than some slow shipping). But my last purchase of a VDO Window Regulator for my BMW will keep me from ever going back. I chose the VDO part, despite it costing nearly 4 times the one AutohausAZ was pushing because VDO is a quality German engineered brand recommended by professionals. First of all, I don't think what I was sent was actually the VDO part, more on that later, but I would have assumed that was just a warehouse mistake if it hadn't been for the way Customer Service handled it. After opening up my car door I discovered that the new regulator didn't want to fit. When I compared it to the one that came out it was close in size but not identical. It had no VDO branding on it, nor did it have the VDO or BMW part numbers. It just had some random 3 digit numbers on different parts. Compared to the VDO in the pictures it was unpainted sheet metal while the VDO was painted black (as was my old unit) and the edges were very rough and sharp - so sharp they had cut my hands. My old unit had perfectly smooth edges. Thinking I had been sent the wrong part, I emailed AutohausAZ. The auto response I got said they usually respond in 24-48 hours. 48 hours is a long time when your car is torn apart, but I waited patiently thinking they would help me. 48 hours went by and there was no response, so I tried to call - but you can't call them, you have to request that they call you! So I got on chat where finally I reached "Abraham". He wanted a wide picture of the unit, which is pretty useless since all BMW (and third party copy) front window regulators look pretty much the same, it's the details that matter. But I obliged him with that and the last 7 of my VIN (which they already had a long with a detailed description of the problem and the fact that I had compared it to the one that came out and they weren't the same). Abraham then told me it looked like the one in their stock photo (even though that one was black) and that I could return it through their web site if it was in perfect condition and I had all the packaging --- and then he disconnected me! I emailed Customer Service immediately asking for a Manager to call me. I never got a response. I didn't want to keep the car in disrepair any longer so I forced the Regulator in by bending it a little. It works, but it groans, clearly not correct and not what I would expect from VDO. I am now convinced it was not the VDO part but some cheap Knockoff. If they would have helped me determine that I was shipped the wrong part I would have been happy to accept the right part. But you can't do business with internet stores that won't communicate or help. Doesn't matter how good the price is. I paid $90 for a $22 item that I could have bought on Amazon with free shipping and at least easily returned. read more

Site says order by 2 pm and order will ship today. Apparently that's the old bait and switch. I live 2 cities over and three times the packages have taken over 3 days to arrive. Will not be ordering from this place again read more

Received parts fast! Great price too! Thanks Autohaus!!! Will definitely order from you again.

Poor follow up . I've ordered from here before and delivery was fine. They have good parts at competitive prices. But this time my order has been handled poorly. I got a message saying fedex has my package with the tracking number, but when I check with fed ex it says 'label created '- which means its not picked up yet and Its been a few days... when I try reaching out to the seller there is no phone number on their site and the email or chat guys have no clue and don't respond beyond ' its been shipped with tracking number". So this makes me now wonder if this is a reliable source specially when one need parts on time. They have been a long time in business , but no phone number? That does not reflect well in terms of customer service. read more

Best price in the internet. Very good communication. Let me know how and when I would get my item.

Hi guys, I want to let you know that this is the first time I have used Autohaus Az and the last !!! I ordered my parts on Dec.18.2024. And they shipped it in two packages. One package got lost with FedEx, and I advised customer service and finally reissued some after-week gaskets, which I received on Jan.10.2025 PS: Customer's Inquiry: "Hi, Regarding Tracking # 283529993110, the parts haven't arrived yet. Can you send the other seals ASAP? It's been two weeks already." "Thank you for contacting AutohausAZ. Your ticket, #284872, has been created. A member of our customer service team will review it and respond as soon as possible. Depending on the current inquiry volume, our typical response time is within 24-48 hours." This is the BS that I have always received from customer service emails. So good luck, guys, with your shopping. I want to give you a heads-up. I'm done. There are lots of good businesses out there that you can shop for!! read more

Terrible . I bought a parts $12.00 . Return it and they refunded me $1.86 . If i only knew i would have kept it and use the item in the future. If you return it you are screwed . You will lose money. read more

Ordering a wiper blade set for our GTI Sport windshield was easy to do on Autohaus Az website, the wiper blades arrived promptly within the timeframe advised and in good condition without any defects or problems. Two main reasons for our purchase from Autohaus Az: (1) They had available the good quality Bosch wiper blades with the exact bracket specs for quick/easy installation on our car (no extra complicated pieces needed to adapt to the existing wiper arms insert connection) and (2) the total price, including standard shipping charges, was lower than multiple other websites with Bosch and other manufacturers wiper blades that we checked before purchasing from Autohaus Az. Very satisfied. read more

Hi, excellet service and response,I recommend Autohaus for honest, dependable parts and will use them again.

purchased a new rack & pinion and tie-rod ends for my MBZ Sprinter Van. Their prices couldn't be beat, all the parts showed up in a timely manner and were correct. read more

For the most part I like this sight. However, I recently ordered a new dipstick for my saab. The new one was e inches to long.

I've used Autohaus for many years now to support my older Mercedes and BMW's. This latest order was to do a long needed tune up on my '91 BMW 735iL. Parts came in as ordered and promptly. Spent about half a day to install the parts and perform some needed maintenance. No issues read more

Everything from online service to having in stock parts, all the way to delivery. Everything went well. Even installation went smooth as butter. Parts actually ordered, is what arrived! Will order from again! read more

Parts came in broken. They refurbished an old part and the bolt holes are wrong and the back and sides are halfway glued together. No phone number to reach them. Contacted the attorney general for the area and several other government agencies to try to get answers on how a business is allowed to operate this way. read more

I ordered 2 Bilstein shocks for my old Volvo. These guys had the best price, reasonable shipping, and they arrived sooner than promised. I had a great experience read more

Absolutely perfect price, prompt delivery of original parts even more reasonable than after market supply. But unfortunately we had to send them back this time due to customer cancelling read more