Sherry was extremely knowledgeable and educative. She helped answer all my questions.read more

I've been to AutoZone's across this country of ours. And the one thing I can say about them is…read moreconsistency is key. They always have the oil you need, they always have the fuel additive you need, and they always have a ton of accessories that you may or may not need. For me, the real experience of AutoZone is the people behind the counters. More often than not, they seem to be genuinely friendly people who know about cars. My experience has been that 99% of the people that work there are kind, courteous, and friendly. The rest are just perfunctory. And by that I mean don't really get any kind of emotion out of them other than they're doing their job. Which is fine, because all I'm doing is getting in there to get something that my car needs. It doesn't have to be like Chick-fil-A where it's. Thank you and my pleasure. That being said, this particular AutoZone ranks a solid. 3. It was neither a pleasant nor unpleasant experience, so it landed right in the middle. The guy at the counter called me boss, which always makes me laugh when you don't want to say sir. And they were kind of backed up so he guided me to the self-checkout. Which worked out perfect. Bottom line? If you are looking for a decent Auto parts place in the Phoenix area, this is definitely one of them.

No stars for this store. Employees have no knowledge at all lately. Seems that there are new…read moreemployees and new managers every week. What the hell is going on with this store. It used to be my favorite store when I dealt with certain individuals there. Especially the tall native guy that was always there. Very knowledgeable and smart. He knows his shit from old school to new and he always greeted me with smile. Sorry you guys lost a great customer. It seems to become an Autozone.

I had an excellent experience dealing with Melissa trying to find replacement brake pads for my…read more2000 Ford Explorer Limited. She had the experience and knowledge to look at the 2001 brake pads that would fit my 2000 Explorer since the ones showing up in the system weren't the right replacement. Unbelievable she was able to master the possibilities to resolve the issue. Kudos!!!

Worked with Arron and he and the staff did a tremendous job of communicating thru the process. Took…read morecare of all of my concerns and went above and beyond with my vehicle.

I had a really great experience purchasing my 2026 BMW X5 M Competition from Chapman BMW…read moreScottsdale. I worked with Perry Taylor from start to finish--he was friendly, professional, and great to work with throughout the entire process. He helped coordinate my custom order, accommodated my delivery requests, arranged some complimentary accessories for me, and made pickup easy even after I had to delay it due to a planned vacation. Buying a new BMW is a big milestone, and Perry helped make it an exciting and memorable experience. I highly recommend both Perry and the team at Chapman BMW Scottsdale!

Walked in, got a hello from a guy who walked away to the back…read more 2 people working the counter, they just stood there... No acknowledgement from either for about 3 minutes. The one woman walked away, not a word, the guy, without looking at me said just a minute... Manuel (guy from the back) came back offered to help. We searched for the bolts i needed, he explained they are moving away from carrying individual , but he found what I needed. Really helpful & I hope they work.

Great personnel, greeted once I walked in. Staff was friendly. Alicia did a great job directing me…read morewhere to find a specific detail product. Alicia also directed me to the nearest counter sales person to check me out. Overall amazing experience. Highly recommend Alicia and her team, this is my new parts store.

Great service, friendly employees. Help me find things without being uncomfortable and helped me…read morefind the best deals.

Great help from these guys! I went in to match up a A/C compressor off a 14 NPR and I didn't want…read moreto pay the dealership 800$+. I came in Frankie and Johnny helped me dive into this mess and got the compressor for me working a day at a great price!!! I would highly recommend either one of these gentlemen.

Not a great first-time experience…read more This location is in a high-traffic area with a tricky setup -- getting in and out is inconvenient due to poor zoning and layout. I stopped by for a quick air check, but the line was surprisingly long with only one station available, so plan on waiting. It took me 30 minutes just to get my tire checked. A gentleman (whose name started with "L") found a nail in my tire and said it could be fixed, but it would take an hour. I decided to stay. Inside, I waited another 15 minutes just to get checked in. Miguel re-checked my car, added me in as a walk-in, and also recommended replacing my windshield wipers. I agreed. An hour passed, and my car still hadn't been touched. I stood in line again to ask for an update -- things were chaotic. The system showed my car hadn't even entered the queue, and to make matters worse, they couldn't locate my keys. Apparently, several people were quoted incorrect wait times. The lack of communication between the front desk and service team was obvious and frustrating. Even though dissatisfied my car ended up getting serviced and everything was properly fixed. I won't go back to this location because it seems everything is unorganized. I called corporate to share my experience because this location needs some help in coordination and service.

Devon at the tire check/ air refill station was totally spot on and very helpful this morning. We…read morealways like coming here. He was knowledgeable about our Lexus IS250 air pressure sensor and what causes anomalies, etc. Top-notch service! Cheers.

I am getting back from a trip to Vancouver, Canada with stops at Yosemite, Redwoods, Manzanita,…read moreOregon, and Olympia National Park with my daughter's family! Central Car Care did a great job getting my car ready to travel about 4,350 miles. It was a fantastic trip and my car did great. Thanks so very much.

You can't do any better than Central Car Care!! I've been…read moretaking all of my vehicles there for the past 20 years and will continue to do so. They are organized, competent, professional, and very easy to work with!! They have always been very informative and very fair. The owners and the staff are all service oriented and customer focused. Their waiting area is very comfortable and well stocked. I highly recommend Central Car Care!! Five stars!! Thanks again!!

I believe it's only fair to write a good review (if it's well deserved) or a bad review (if it's…read moretruthful.) Well this time, I am extremely happy to say I had an outstanding "customer experience" at MINI NORTH SCOTTSDALE. Oddly, the convertible top on my red JCW MINI would not open. I have happily owned and consistently driven nothing but MINI(s) for over 2 decades; NEVER had any issues with the convertible tops ever "breaking." (Thank God!) Anyway, the manager ("Josh" and "Ryan" MINI advisor) LISTENED to my grievance, and very ethically made an astute business decision to fix the convertible top as a "Loyal Customer courtesy." I sincerely appreciate the fact that this dealership not only stands behind their service, but more importantly, they honestly VALUE their customers. THAT SAYS A LOT! I truly want to thank them for fairly repairing my car (that they no doubt will probably get back, as a "trade in") LOL

The dealership continues to assert that I declined a full rescission or refund in writing. That…read moreassertion remains unsupported. I have repeatedly requested that the dealership produce the alleged document. Despite multiple requests and a specific deadline, no signed writing, email, text message, or other document has been produced showing that I declined a rescission or refund. The dealership has produced communications showing that an offer was discussed. I do not dispute that discussions occurred. However, discussions are not the same as a written rejection. Their own exhibits consist of an email offering repair or a refund and a text asking me to call regarding the repair status. Neither document contains any written acceptance or rejection by me, nor do they constitute a waiver or release of my rights. The dealership also states that I waited approximately eleven months to complain. That is inaccurate. I raised concerns shortly after purchasing the vehicle, continued communicating with the dealership regarding repairs, and made repeated attempts to resolve the matter before filing formal complaints. My communications, service records, and subsequent Mercedes-Benz case demonstrate that this has been an ongoing dispute