Brought my car here for a simple fix. Took them two weeks. Was conned into having parts that didnt need replacing, replaced with cheap-low-quality ones. Was fooled into thinking they had it under control and knew what they were doing. Finally got my car back and has not been the same since. Had a reputable mechanic look their work over afterwards and found parts were mangled and wiring was almost compromised. And the simple fix that I had originally gone to them for was never even addressed, they just bypassed it. While they were sympathetic and I wasnt charged an unbelievable amount considering how long they had it, I was still lied to. This could have all been avoided had they admitted they didnt know what they were doing. I now have to undo their hack job and replace everything with original parts and pay someone to do it right. read more

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My daughter is a UVM student and had a major issue with her vehicle making it impossible to drive. She had to drive to campus and to work so we needed it repaired immediately. Every shop she called couldn't take her until she spoke with Anthony. He new she needed help so he said if she brought it in first thing am he would get it done for her. They did an amazing job, were kind, informative, patient etc..... AND reasonable! I can't say more positive things about these people. Just fantastic! read more

Professional, friendly, efficient, and reasonable. Anthony is very responsive, answered my questions, and resolved my auto problems. Thank you! read more

Anthony was a pleasure to deal with! Got my truck fixed right up! Will use them again. read more

The best auto shop in town. Owner, Tony, is terrific. For any women out there not sure where to bring your car, this is the place to go. Tony is honest and will not try to "pull one over" on you. Tony stands by his work. Prices are reasonable. they have a nice little mobile home on site for their waiting room. You must call ahead and make an appointment as they are very popular and do not lack for customers. Ann B read more

I have NEVER had the awesome service I receive- never anywhere. The mechanics- awesome, Service- awesome, very trustworthy, honesty, NEVER ever felt "ripped off". Anthony and Shawn are the best !! I have been going to Duncan's for 20+ years and hopefully can continue to do so. If it is not needed- you won't end up having to pay instead. Great service- with a smile !! read more

Anthony, thank you for reviving my old Mercedes!! If you're looking for someone who you can trust to do literally anything on your car with high quality parts without the high quality price, you better bring your car to Duncan's. And just a piece of advice - don't waste your time shopping around. Nobody beats Anthony on price. read more

Duncan's Auto Service - Auto Repair Near Me - Burlington, Vermont

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I've been coming here for a couple years now for annual state inspections and quick diagnostics ("what's that clanking noise coming from the front of my car??" They have always been friendly, honest, got me in within a few hours for something urgent, and charged me what I felt was a fair price... They are backed up sometimes and there could be a couple hour wait or they might need to schedule you for a couple days out... but that just shows how busy they are and how many people trust this shop to do good work... Absolutely recommend to everyone! read more

These guys are the best; they've helped me out twice now. Great crew. Glad to know I can call them for help.

Horrible customer service had my car fixed on June 29 for a overall fixing paid 1500 ! then on 26th of August I had to go back in to get my car inspected and the car was completely messed up and now being fixed by a different car company they said that there was something wrong with the transfer box that they refused to fix said it was a 12 hr job but it's not . but when I took it to another shop they said that wasn't the issue. The owner Anthony is not a mechanic and tried to tell me this and that was wrong but they didn't break it. They didn't put in the correct Axle Seal so my car was leaking fluid so they had to fix that for free. The owner looks high on drugs and the "Real Mechanics " can barley communicate correctly. I'm highly disappointed ! This is the second time I've had bad customer service experience. read more

I came to Duncan's Auto for a second opinion after my former mechanic told me my car was on the way out the door. He told me I should look into getting a Toyota. Coincidentally, he had a Toyota he was selling. Without me explaining the diagnosis of the Toyota salesman, Duncan's confirmed to me that everything was opposite of what I had been originally told. The owner, Anthony, is very friendly and not a gruff jerk like some mechanics. We can tell he genuinely cares about building long term positive customer relations. The main mechanic is very nice too and knows what he is doing. They usually bring me into the garage and show me clearly what they are doing. They are often very busy, and this is because they are honest, genuine, and helpful to customers. That being said, they have taken me in on short notice when I needed some work on my car. They make good money because they work hard and don't try to deceive people. I would recommend Duncan's Auto to anyone who is looking for an honest, caring mechanic. read more

I can't get over how amazing Duncan's Auto is. They saved our metaphorical bacon two years ago under previous ownership, and with the new owner they continue to just be amazing, stand-up, trustworthy, generous mechanics. If you're in the Burlington area and need car maintenance and/or work, call them and get there early. They're right near downtown on St. Paul. We'll keep coming here for as long as both they and we are in Burlington, and we'll keep recommending them at every opportunity. read more

I'm surprised to see high ratings! I brought my car in and in the process Duncan's jacked up my tire alignment so badly that when I went to have them professionally aligned, by the place Duncan's recommended, they sent me back to Duncan's to complain about the service! The whole thing cause irreparable damage to my tires which now need to be replaced. Also! This was all after Duncan's missed the issue entirely the first time, and after checking myself had to bring it back again. I'm still not sure they did anything as I brought it to another mechanic and they said it's still a problem, after spending 700 at Duncan's Really frustrating. read more

I had four new tires installed about a month ago only to find Duncan's put three of them on backwards. I brought it back a couple days later so they could get it right and, after leaving it in the early AM (no after-hours key dropbox?), I came back that afternoon to find they hadn't touched it. They got confused about whose car it was even though I left a clear voicemail and the registration matched my name, not to mention I had been in only two days prior and interacted with the same employees both times. An annoyance, but forgivable. Just hearsay, but a coworker mentioned she had brought her car there and had the wheel fall off after picking it up (they hadn't tightened the lugs) but even after my experience up to that point, I was still willing to give them the benefit of the doubt. Well, what do you know, I was at my dealer today for unrelated service only to discover one of the wheels was loose and missing a lug nut. Fortunately, no damage to rims or tires after all of this. They seem like friendly folk, if a little absent-minded, but I won't be back. read more

Anthony and his team are the best. Super caring and kind people, they work hard and prices are very fair. They take care of all our cars and always try and fit us in when there's a problem. read more

All the good ones seem to start with d Dave whitcombs in Essex, Dolans on north winooski are and Duncan's ....excellent places to take your vehicle. These places will do everything they can to make sure you don't pay anything more than needed. They all have the best manners with there people. They will go the extra mile to help you get the most out of your buck without spending a cent more than needed. They are all very family like treating you like you were one of there own. It's not easy to find this in today's world. These places will not speak down to you or take advantage because you may not know much about mechanics. Please trust me... I'm very low income and I'm telling you these are the places to go for the best quality service. read more

So I originally went in to get a clutch job done on my WRX. They originally quoted me 600$ for the work and I chose them because that was cheap compared to what some other shops had quoted me. It took them a week longer than they originally said it would and then I had to talk the owner (Anthony) down to only charging me 800$ in the end. And then, 2 weeks later, my motor blows and I find that they kinked one of my fuel lines, and never re connected the started bolt and still gave me my car back. When I had it towed back to them after the motor blew, their mechanic (Kenny) said that the hole in my short block was normal. "Every Subaru I have ever seen has that" he said. And then, one of their other mechanics told me that he tried to start my car after knowing that it threw a rod and was going to be wrapping as soon as he started it. Who starts a car with a blown motor? The worst experience me and the rest of my family have EVER had at a mechanic and I highly suggest everyone take your cars elsewhere because these guys have no idea what they are doing. read more

I had a great experience with Duncan's earlier this week. I was visiting from Virginia and a warning light came on in my Audi, saying I had a headlight out. I called them and they said they could get me in immediately. When they looked at my car, they saw that they would need to remove a front tire and panel to get to the bulb, which would take longer than expected, so they asked me to bring it in whenever it was convenient for me the next day. I got a call shortly after dropping it off, saying that all the bulbs were on and they tested all the wires and couldn't find a short. They asked if I still wanted them to do anything, and I opted to pick the car back up. They didn't charge me for the time they spent investigating the issue, which was a huge relief. I have been raving about the service for the past few days. Thanks to everyone at Duncan's! read more

You don't want to chose Duncan's auto for your car repairs, these people will rip you off. Don't ever leave your car there because they will tell you that they have fix something that wasn't even broken without your authorization. The woman at the customer service is very rude and doesn't have a clue how to greet talk to customer. If they ever ask you leave your car there, i highly suggest you don't. read more

Take it in for one thing and leave with new problems. They are friendly until you tell them something was done wrong. Then they don't want anything to do with you. After reading about the review regarding the backwards tires, the missing lug nuts, etc.., I won't go there again. If a tire falls off on the interstate, that could cause accidents and deaths. That's serious stuff. There's no excuse for that kind of sloppiness. read more