This is the transmission shop you should go to. Great transmission shops are very rare but Thomas…read moreTransmission is a true gem. Brought my 2018 Sierra w/8 speed shutter issue to Thomas Transmission after ignoring the issue for far too long. The price was great and the service was perfect. Beyond technical perfection the people at Thomas are a blessing to know.

Quality work by quality people. They back their work, keep you informed during the process, and do…read moreit all with a smile on their faces.

Great service all around. Friendly at front desk, helped with local commute while the car was in…read morethe shop for the day, diagnosed the problem and fixed it same day. Didn't bombard me with extra services, and everything that was offered was explained with the clear choice to opt in or out.

Terrible experience. My significant other was recommended to use these guys. We should have known…read morewhen some lady was rude to us on the phone. My significant other said while there, some Emilia or Emily was extremely disrespectful and rude. Stay away.

People talk about that place they used to go to where the staff knew their stuff. They cared about…read morethe work they did. They were friendly and helpful. They took care of you and your stuff while you were there. It's a rare thing to find. I brought my 2003 Econoline van in for service here. It had been sitting mostly idle for six months after driving it cross country. This vehicle has been through a lot over the years. After getting it back it drives better than it has in years. I will be using NW Specialists for all my vehicle repairs from now on!

The perfect place to go if you want to spend more money on them looking at ur car then actually…read morefixing anything and if there is something to fix expect to pay an extra couple thousand. Just call a local shop and make an appointment a few months out, theres a reason all the other auto shops are booked up for weeks and you can get in next day here.

I will make Pro Service Auto my go to shop from here forward. They were great to deal with and went…read moreabove and beyond fixing an electrical issue with my 2012 VW CC. When they couldn't figure out the issue with the time I had for my appointment they asked to keep it another day to do more tests. I went in with a flashing brake light warning. But my ABS, traction control, cruise control, steering wheel and air bag light were all on too. They managed to fix everything by doing a thorough diagnostic. On top of that the bill was extremely reasonable. I 100% recommend this business!!!

Jeremy WILL take care of you. I bring all of my supercars here (GTR, Z06, etc.). In a world of…read moreshady mechanics, Jeremy stands out

The only best honest place I will ever take any of my cars. Everybody there is so honest and so…read morenice.!!!

We made an appointment for them to look at our car. This area is near the homeless camp in…read moreLongview. There were the sketchiest bunch of people hanging out there. I was going to have to leave my car overnight, so they could look at it the next day sometime. There was no fenced area to park my car in, and sign all over that said not responsible if your car was broken into. Decided to take my car somewhere else.

I would never recommend this business. I paid almost $5,000 to have my brakes fixed and they…read morefailed. The car accident it caused could have been fatal. There were children in both vehicle, a baby even. I left them a review on Facebook and my review was the newest one in YEARS and they blocked me so that says A LOT about the type of people and business they are. Even after paying for everything they still were trying to charge me an extra $500 for a hose that did NOT need replacing...turned out one of their employees spilled fluid and that was all. As for my brakes failing Im beyond disgusted with this business and their behavior towards the community they serve.

The glowing reviews of this place leave me suspicious, after my own experience here…read more I drive a regular ol' car. And let me tell you, the prices they are charging for parts alone are up to FIVE TIMES what the parts cost. And their "labor cost" is pretty outrageous for some of the simple things they say need done. I got my thousands of dollars quote and compared their parts costs to actual auto store quotes of the same exact parts and this place is charging triple to 5x the cost! For every single part needed. They never did complete the "free inspection" they offered me (I paid them $150ish for them to slap me with their outrageous quote so I wouldn't quite call the inspection free), even after keeping my car for multiple days and saying they would do it. Another disappointment. All in all a pretty bad experience.

WORST TRANSMISSION SHOP EVER!!!!…read more I towed my 2002 Dodge Grand Caravan there when the transmission took a turn for the worst. After three or four days in the shop, the finally call me to tell me that all the fluid was gone, that there was metal shavings in the pan and that my transmission needed to be rebuilt. Then a couple days later they call me back telling me that the whole transmission needs to be replaced and that it could either be a used transmission or a new one. We agreed to the used trans. They quoted me a price of $2200 plus the cost of fluids. Once the transmission was "fixed" they called my husband, not me (its MY van) and pressured him to come and pick up the van because they could not have the van sitting on their lot. (Also, now the price was $2700!!!) We were in the process of getting a loan to pay for the transmission and it was not yet finalized. My husband told them that we were not yet ready and to give us a couple more days. Needless to say she (Heidi) called him two to three times day to pick up the van. Once we got the van, it proceeded to revert to the original transmission issues that we originally towed it there for. The problems make the van not even go anywhere. My husband was broke down at 3:00 in the morning the very same day we got the van from them! He didn't even make it 50 miles away! They did tow the van back to their shop to "fix" the problem, but now after having the van back for a couple weeks (only drove it about four times) now and the van slipped into neutral on a hill with all my kids in the van! We were stuck there for 10 minutes and every time that I tried to press the gas to go up the hill in our neighborhood we started rolling backwards! This just happened tonight!!! NO MORE!!!!

If I could give ZERO stars I would. This is the worst…read moretransmission shop. Duane Todd charged me 2x for $3000+ for one repair job after he billed my warranty company. Over a year later I still have not been refunded. After many excuses, broken payment plans, broken promises his shop has closed and I still have not been reimbursed. I also had to take my car back to the shop at least 5x for running poorly and after 12 months I finally bought a new car. Terrible employees, terrible shop. AVOID at all costs.