mary works in the service department she is very friendly to the customers and excellread more

We recently needed to do some minor body repair on one of our vehicles. We once again turned to…read moreRichard Chevrolet Collision Center to do the work. The quality of the service they provided throughout the process as well as their clear and courteous communication along the way was exceptional. Shout out to Cole and Ashley for their friendly and professional support during the entire process. The Collision Center at Richard Chevrolet will be my go to for any future auto body repair needs.

Great service! Fast and efficient. They are all so nice snd professional make buying a car so…read moreeasy. Would highly recommend

This place is the only place I would take my cars and trucks to for service. Amazing customer…read moreservice. I purchased a truck a few weeks back and I am in love with it. Shane was beyond helpful and very honest. I appreciate that more than anything.

Buyer beware. Make sure to read all the fine print…read more I wanted to buy an electric vehicle before the 4000$ credit expired. I contacted Hitchcock motors regarding this EV. They were not able to provide me with any information whatsoever regarding how the credit works. I made a deposit so that my paperwork could reflect that I made the purchase prior to the tax credit expiring. We still had to confirm some of the details. I noticed on the original paperwork that I was being billed for gap insurance. When I brought it up to my salesperson, he blamed me for not starting that I didn't want gap insurance. It doesn't make sense to put gap coverage on a 10 year old vehicle & it is not appropriate for things to be added to my bill without advising me. The following day i was contact by another salesperson regarding this purchase. I was skeptical of my first salesperson so I proceeded with this salesperson. I wanted to make sure that I could get a warranty and was looking into getting a warranty elsewhere. When I went to pickup my vehicle, the original salesperson was there to finalize the sale. It seems the staff at Hitchcock doesn't work well with each other and fight over sales. I was interested in trading in a vehicle. According to NADA, the average trade in value was 3500. The average sale price for this vehicle was 5500$ It turns out that the 4000$ rebate for purchasing an EV can only be applied at the dealership. I lost out on 4000$. The dealership should have known that. My signed contract had a dealer fee of 799$. The contract says that this is negotiate and used for registration & title fees. I was also changed 300$ for registration. I said that I would have registered it myself and transferred my plates, but was told that I could not. The range on my vehicles battery has dropped significantly since my purchase. I went into the folder I was provided with at time of the purchase and my warranty information is not in the folder. I received an email from someone at the dealership that they have my license plates but the fees were more than expected so they will not be releasing my plates until I pay more money for the registration. It is very unprofessional and inappropriate for them to request additional funds by email this way. I responded to the email & emailed my sales rep. They don't have the decency to call & discuss. I don't have the ability to renegotiate the contract, why should they? I recommend that you go elsewhere to buy a vehicle. If you insist on buying a vehicle from this place, make sure you read and discuss the contract thoroughly so you don't get screwed the way they screwed me. I also recommend that you sell or trade in your vehicle elsewhere your own, get a loan on your own, get a warranty on your own and register it yourself.

They were great with me selling my car to them. Everyone was great, the owner was great and if I…read morewas to ever be in the market for a used car, I would definitely consider checking them out. I could've gotten more $$$$ for my car if I sold it outright to a private buyer, but they gave me exactly what I was wanting for it without going through the hassle of selling it myself.

Mom & Pop shop. Bought a car from there last weekend, a 2000 Elantra, with about everything…read morereplaced and I love it. I love it and THEM enough that my brother went there and bought a car the next weekend from them. Ask for Karen, she's super sweet!

Well I am going with five stars here for the sales department. Don't know why a few others had…read moreproblems. I did have a couple hiccups but vigilance and knowing what you want go a long way. Persistence in negotiations helped. Salesmen were knowledgeable in the vehicle and accommodating to all my questions. Patience with the customer is a good trait to have for repeat business. Finance part went smoothly, a quicker and easier than I expected, and my terms were better than the bank had given me. Although you can't beat zero percent.

Dealership rating: After visiting 10 different dealerships…read morein CT from Toyota to Mazda to BMW etc., the sales team was by far the most honest and hardest working of the lot. Every car dealer will make money, but this dealership will work with you.

I did not buy the Cayenne at Auto House I was looking at because I found one in CO that was the…read moreperfect color. But I enjoyed working with them. We lost a car in an accident and needed to find a replacement in a hurry. I probably phoned and emailed 20 dealers. And William at Auto House was pleasant, upfront and no nonsense. It is so rare. When i told him I just wanted an out the door number. In minutes I had the sheet emailed with taxes, reg fees etc. With so many other dealers I dealt with they all hemmed and hawed. Added fees, it was super annoying. So, if you want a straight forward person to deal with, ask for William.

I had a really great experience at Auto House. This was my first time buying a used car at a…read moredealership and honestly I expected everything and everyone to be sketchy - you know the jokes about used car salesmen - but it was not!! When the car I had my eye on was quickly sold, William called and let me know immediately and invited me to look at some others. He was so, so helpful and patient with me (and my dad). He didn't pressure or push me into buying something that wasn't in a comfortable price range, and he made everything simple and easy to understand for someone car-illiterate like me. I drove my new-to-me car off the lot the next day and have been super happy with it. I highly recommend checking them out and am very, very grateful to William and everyone there for making what I thought would be a stressful experience into a surprisingly enjoyable one :)

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

I love this dealership! I have purchased the last 3 of my vehicles here and this is the only shop…read moreI use for my personal vehicles and family as well. The sales people are amazing & the Finance Manager Liza is the best there is. The mechanics and service department top notch.

I want to give a strong shout out to Greg Frias , in the Sales Department…read more who is a great professional. I bought my ride remotely, which has its challenges and Greg made the entire process smooth end to end. From sending vids to enabling repairs (fixing small scratch) to coordinating interstate transport , providing all the docs I requested on maintenance etc. If you are in the Waterbury CT area or remote like I was seek out Greg he'll take care of you. Mr Blasius give this guy a promotion! Regards, Rick G.

Thanks again for the nightmare vehicle. I'm up to 25k worth of issues now…read more Thanks for selling me a vehicle that has put me in thousands of dollars in debt and NOT helping me whatsoever. This has been going on since day 1. GM felt bad and offered me an owners loyalty cert. but I'm so far in cc debt from having to charge rentals every other month that I'm stuck in it, something happened to this vehicle there are weird paint splatters like it was in an accident and it was hidden. Parts keep going bad after being "replaced". I just replaced again parts that blasius claimed they replaced. Blasius won't call back or take it in to look at it themselves.