Poor communication. First email was apparently missed, forgave and got in contact with them once I…read morefollowed up. After they apologized for missing my first email, they stopped responding after a few back and fourth emails when I provided them with design detail details for a quote they requested. If you're not interested in the job, just tell me, but it's very frustrating when a company won't even get back to you. I was ready and willing to pay for your services. Even if you try to claim that an email you sent got lost or something ( received no response) it would be customary and in your best interest as an owner to follow up with a customer, especially after the first email went unnoticed for weeks initially and was called out. I don't like to write reviews like this, but it's frustrating when 3 to 4 companies that do wraps provide the same experience and leave me hanging to the point where I buy a vinyl cutting machine and do it myself. These reviews should reflect your great vinyl wrap service shown in the portfolio... unfortunately, I didn't even get the opportunity to be serviced. I'm not trying to be a dick, but hopefully this will help improve the communication so the next client doesn't have to go through what I did and keep calling around to be ignored.

Great experience with The Auto Spa! Communication was excellent--they kept me updated and even sent…read moreprogress photos. They took the time to explain PPF vs. ceramic coating, which I really appreciated. They went above and beyond by even coating my beige leather interior, and the attention to detail was amazing. They walked me through the car under shop lights before pickup, and everything looked flawless. Quick turnaround, professional service, and my car looks incredible. Highly recommend!

The second paragraph was my original review. Some customers from when the previous owner repaired…read moretheir cars were complaining to me about the new guys cause people don't like change so I answered them in the added first paragraph but wasn't clear that I was telling people off and I hurt feelings because I was basically answering in anger at the people complaining but sticking up for the new owners because they are great guys! I was trying to explain to those saying derogatory remarks about them every time I ran into an old customer. See I worked there the last 6 months before it sold. I wasn't paid a red cent by the owner. But help was needed and I was free. Believe me, aside from Billy not on payroll, the new guys have more honesty and heart than the ex owner. Billy is always being called to help. I feel awful because it was not intended to be bad. The above is an apology for original review. Below is the original review and not what I explained in my apology. So the new owners, are a wonderful family and are not preoccupied with figuring out how to scam you and take your money like Fred. I definitely back up Awdie and Oliver and Chino who are great guys. I respectfully recommend the new owners because they diligently work hard in finding the issue then fix the issue Good honest group of guys.

I have been going to Happy car for 20 years now. always reasonable always good friendly people,…read morevery honest. But they have been sold to someone else and I do not trust them. They gave me a price for a car that was $325 over what everybody else three other garages gave me I do not recommend them anymore I don't trust them not to mention that none of the mechanics even speak English so it's hard to communicate what the problem is to them, but they are completely overcharging people. I have talked to a few people and they are definitely not the same honest people. They're just in it for the money. I do not recommend them.

Performance Motorcars of Connecticut is, without question, the most meticulous and transparent…read moredealership I have ever worked with. I purchased a 2010 vehicle from them, and the experience was closer to working with a high-end boutique automotive concierge than a traditional dealership. Chris handled my approval process personally and matched me with a vehicle that exceeded every expectation -- mechanically, cosmetically, and in overall quality. The level of care this dealership puts into their cars is exceptional. They replace parts proactively, not reactively, and prepare each vehicle to a standard you rarely see in this industry. When I noticed a brake issue after purchase, I brought the car back and it was handled instantly. They used premium components, walked me through every repair, and ensured the vehicle left the shop in better-than-expected condition. Their commitment to quality is far above the market average, and it shows. Yes, their pricing reflects the amount of work they invest -- but it is worth every dollar. I've purchased vehicles from other dealers where I had to spend thousands in immediate repairs. At Performance Motorcars, everything is done upfront, with total transparency and zero surprises. If you are a buyer who values reliability, honesty, and long-term peace of mind, this is the place to purchase your next vehicle. I could not be happier with my experience.

Sold me a car that they obviously knew had problems when they sold it to me. I know that because…read morewhen I just today took it to a Subaru dealer, they said the problem was evident to them and would have been for a used car dealer having their cars checked out. I took it back after about a month because it was making a loud noise, and they stuck me with a bill for the diagnostic and an estimate of $1,850. And did so with a smile on their face. They literally looked at me like the sucker I am. Avoid this place like the plague. They are total scammers. I will continue commenting...and commenting...and commenting. Next is sign in front of their business. The big fat guy is scam artist.

Again going back to the best body shop in Fairfield County. They do amazing work and accommodates…read moreeverything to benefit you. My last review I had work done on my E class Mercedes, this time around I have work done on my ML class Mercedes. Allen, the owner of this company one of the most nicest people I know. He makes sure the work and the customer service is gold standard. I work in New York and the past few days has been extremely busy for me, Allen took the initiative to go pick up the truck on my driveway. Talk about above and beyond. If you need an amazing bodyshop in Connecticut. Look no further. These guys are magic.

I was rear ended on the major highway, I-95. Damage could be visibly seen on the back bumper of my…read moreJaguar. Before the repair, I contemplated on trading the car in. My feelings for the foreign car just wasn't the same. I learned about this body shop through word of mouth and couldn't have been happier. Thanks, Allen !

We continue to count on the excellent service, thoughtful and measured advice that we receive from…read moreLorenzo as we strive to prolong the effective life of the cars that have bought through MSN as well as the one my wife's business leases for her work.

Bought a car directly through Anthony and he was an absolute pleasure to work with. The car had…read morebeen represented as basically perfect and has been exactly that! Anthony and another colleague, Diane, took a lot of time out of their days to make sure we were all set to swing in from out of town, pick up the car, and drive several hours home. They're both very fun to chat with, being honest, down-to-earth car nuts. So I didn't use the actual mechanic services here, but I whole-heartedly recommend Anthony and his detailing staff, including purchasing from anywhere in the country.

This place was really nice. You walk into a show room with prestine high class vintage cars that…read moremade you wish you had a few million to spend on. This is definitely a high rollers hangout. Just around the corner they have a bar and tables with plenty of wine for purchase. And tables can be reserved aswell. I had a good time feeling wealthy for the night atleast lol. Perhaps someday. We had some Jamaican food we got to try and some sample cheese plates and cookies too. For me it was a unique experience. I would go again.

Great repair shop with very nice customer service. I will dock a star for some of the repair…read moretimelines, as I've had a few issues related to timing with them, but the service I got here was great. The main guy here is really nice and always provides clear details about each repair, as well as any additional advice if something else needs to be done on top of the initial diagnosis.

Really good mechanics foreign which is their specialty or domestic. I've used them a couple…read moredifferent times. Jorge Jean and Herb really good guys very honest stick by their work/word can't say enough about them. They took care of my mini as well as my Jeep Wrangler.

I read the great reviews but was a bit skeptical until I chatted with Jean. He was able to provide…read morea quote to replace the starter in my Mom's Honda Accord within 10 minutes and squeeze us in the same day. Work was done quickly -- at a fair price. I wish I found these guys many years ago -- it would have saved a bunch of $ and aggravation vs. the local dealership!!

I cannot say enough about my experience with Noah and his people. Service was great and…read morecommunication was excellent. They saved me a lot compared to what the dealership told me. Do yourself a favor and try them before a dealership. I am a happy client.

Noah and the team are great and they're one of a dwindling number of shops that really understand…read morevintage aircooled German engines. I wouldn't trust my 75 FI VW to anyone else in the area. Best of all, they really seem to love what they do. And it shows in the work 100%. Fair prices for a niche shop. Happy customer.