Wow, this place is a rare gem these days! Excellent work, Super customer service, Reasonable…read moreprices. I've seldom seen all three at the same auto repair shop. Love the fact that I can drop off the car in the early morning and chat with staff while the car is repaired. The waiting room is clean and quiet. Plus no upselling or grief when I need to do a repair in stages. Instead, Brian offers common sense solutions and great alternatives to solve an issue. Brian is pleasure to work with and patient with my less than knowlegeable questions :-) He walks you through the whole repair if you have questions. After another local repair shop failed twice to complete repairs without breaking other systems and costing me more money, I went looking for a better place. This is it! So nice to be able to trust a mechanic to do a great job! I read over some of the other reviews and the "one stars" are totally out of character for Brian and I suspect they are bogus. Another great experience I had with Hansen Auto Body & Automotive was when I recently needed the exhaust system repaired. Brian doesn't offer the specific work I needed, so he sent me to "Yankee Discount Muffler" nearby. Another great place that did excellent work and more than reasonable. Thank you Brian!

Very good service and responsive customer care i been going to Brian for the last 20 years and…read morealways have a positive outlook

Great confidence in the owner. We trust him, He delivers…read morequality beyond our expectations

Practically new Jeep Cherokee was backed into at a traffic light near Norwalk High School by a very…read moreheavy work truck. They claimed they could not see the car directly in back of them. Got Jeff's name through Smitty's - from my first contact through picking our car up this afternoon it was an absolute breeze. He even worked with the insurance adjuster for the other party. The car looks good as new and we are so thankful we were given his recommendation. Hoping we won't need more autobody work for a LONG time but if we do, we'll be going to Jeff at American Autobody.

I had a great experience with this family-run auto body shop after needing repairs to my Mazda…read moreCX-5. They replaced my bumper and passenger headlight and made the whole process so much less stressful. They got me in quickly for an estimate, kept me updated the entire time about parts arriving and scheduling drop-off and pickup, and were always professional and friendly. They even went above and beyond by giving me a ride to the rental car place when the scheduled pickup never showed up. It's hard to find businesses that genuinely care about their customers, but this shop really does. Highly recommend for anyone needing honest, reliable auto body work!

Mike has the best customer service skills. He is honest, respectful and patient. The job they did…read moreon my car was second to none. I would recommend their service 100% of the time.

Five stars, easily!…read more When I called in today needing to have a door latch replaced, the approx. quote for time/cost this shop gave me was somewhere between 50-60% lower than any other shop around, and, they were able to squeeze me in this afternoon. Renu did a fantastic job. These are exactly the kind of people I choose to give my business to. When I went to tip the mechanic, he told me to give it to his boss. His boss wouldn't accept, saying, "No, no, that's for him." In how many places do you see this kind of rapport between a company owner and their staff? Rare--and Renu is a rare place. I look forward to giving them my business in the future.

Great experience. I had some damage to the passenger side of my car and Melissa got me right in…read morefor an appointment. Did up the estimate for my insurance company and took care of all those problems. They did great work and I would not hesitate to recommend them to anyone. They are family-run business and they take care of your vehicle as if it's their own. The work done was done quickly and I didn't have to do without my vehicle for very long at all.

Our Acura was rear-ended at a stop sign in Norwalk. The other driver was clearly responsible and…read moreher insurance company accepted full liability. My go-to service station in Westport Bob at Exxon (485 Post Rd East in Westport) does not do collision repairs. Upon researching I decided to go to David at Unlimited Auto Body of Fairfield (280 Post Rd in Fairfield). Excellent choice. David is professional, friendly, honest, trustworthy, and extremely knowledgeable. He was of tremendous assistance in navigating frustrating negotiations with the other person's insurance company. David is an extremely effective advocate of educating customers who are victims of auto collisions of their rights to fair compensation. The professionals at his auto body shop were meticulous in their work, and left our Acura looking (almost!) like new (it's 7 years old). I would not hesitate to recommend David to family, friends, and anyone who is the victim of an auto collision and is looking for an auto body repair shop they can TRUST. HIGHLY RECOMMENDED

Went to get an estimate for a small bumper crack. I specifically asked them not to notify the…read moreinsurance because I would be paying out of pocket for the repair. He said he wouldn't, a year later I find out that he reported it to insurance and carfax. If I wanted to file a claim through insurance, I would have gone that route. Honestly at this point, I should have just gone through the insurance company because it's now on file and I paid out of pocket. I definitely wouldn't recommend this shop and would warn others not to trust them at all. Very dishonest and misleading of them.

I was referred to Park City Garage by a friend who had a great experience, and I can confidently…read moresay this was one of the best customer experiences I have ever had in any industry. From the moment I walked in, Michael, the owner, set a completely different standard. Not only is he incredibly knowledgeable, but he is also deeply invested in making sure you understand every step of the process. He didn't just tell me what needed to be done he took the time to teach me about my car, what the parts are, what they do, and why they matter. I left knowing more about being a car owner than I ever have before. What truly stood out is how much he genuinely cares. He has strong relationships with the rental car company and even arranged for them to pick me up directly from the shop while I was still shopping around for the right place that alone shows the level of service he provides. As a woman, I know there are stereotypes and fears around being taken advantage of in situations like this. I can honestly say this experience was nothing but educational, respectful, transparent, and safe. The intake process was extremely thorough, the shop was spotless and welcoming, and Michael was compassionate about the accident itself not just the repair. This wasn't just good service it was hospitality, integrity, and professionalism at the highest level. I would trust Michael with my car without hesitation and I will recommend Park City Garage to absolutely everyone I know. If you want an auto body shop that treats your car like you do and treats you like a human being, this is the place.

I cannot say enough great things about Mike at Park City garage. I brought my car in just for a few…read moredings and scratches and normal damage you get over years of driving nothing major. Instead of just giving me one huge estimate he broke everything down and really gave me a lot of options so I wasn't overspending. I went in today to have a few little parts replaced and I was in and out of there in an hour. Everything looks great.

My car was stolen from right outside my workplace and later recovered in Milford, where the police…read morehad it towed to J & M. My nephew, who works at a local dealership, mentioned that he's worked with J & M many times and always had a great experience. With his recommendation; plus a nod from my insurance agent, we decided to go with J & M for the repairs. From the first time we walked in to the day we picked up our vehicle, the service was outstanding. The staff was professional, empathetic, and incredibly courteous. They made a stressful situation so much easier. Highly recommend!

J&M did a fantastic job! They made the process very seamless, I dropped my vehicle off and they…read morehandled everything from there with my insurance company. I had a back bumper damaged from a parking accident and they took care of the repair perfectly, and returned my vehicle back detailed. Very professional and top level service. Highly recommend.

I was referred to Exclusive Auto Works by the owner of Discount Tire. I have so say they are both…read morethe nicest guys in their field of expertise. Jerry Giammugnani was extremely reasonable especially after I got an estimate from New England Collision which was a complete rip off. I saved myself over $1,000.00 by entrusting Jerry with my 2009 Acura TSX and letting him do what he is great at. My rust spot gone, my rear bumper had many dings, and discolored spots, gone, car looks almost new. I will most definitely refer him to anyone that needs body work. You are the best!! Meryl

I will have to agree with every other review here, the guys at the shop are awesome!!! specially…read morewhen you are already dealing with a tough situation. In my case a car accident. someone passed a red light and hit my brand new 2022 car (I bought it 5 months prior to this), I was devastated !! I had to make the decision, should I send my car to the dealer or a mechanic of my choice. we didn't think twice. the reason this place stands out is that Jerry and his crew knows what they are doing, they are not the "money hungry, leave something small behind so it gets big and you have to come back", they do it once! do it better than it was! , charge fair! and instead of you going back with a problem, you send your family, friends and neighbors. and let's not forget, he is always full, but I don't know how, but he is always able to make you feel like a priority! customer service amazing!!