When you get a notice for a recall, you never have a good reason to smile. It's annoying to have to go to get service done typically. Well this Ford location changed that perspective. Chandler in the service department was a class act and addressed all of my concerns and made sure I knew exactly what was going on with my vehicle. Mike Parker, one of the managers, even came out to make sure everything went smoothly with my recall services. I drove past two other Ford dealerships that had poor communication and service to come here and I'm glad I did! Excellent 5 star customer care here! read more

AutoNation Ford Fort Worth - My Ford Interceptor which needed recalls done. - Car Dealers Near Me - Fort Worth, Texas

LAZY AND TERRIBLE CUSTOMER SERVICE!! Well, after being ignored for months by Mark and his team, I had to go to great lengths to do what they promised to do. All they had to do was send a letter to the credit companies, asking them to remove the hard inquiries they made (after I told them not to!! It would be simple for them. It was NOT for me but I did it without their help. They said it would not help. See for yourself. LAZY, LAZY, LAXY!!!! READ ALL THE REVIEWS, NOT JUST MINE PLEASE. read more

AutoNation Ford Fort Worth - Evidence that removing the hard inquires that they made improved my credit exponentially. - Car Dealers Near Me - Fort Worth, Texas

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I bought a 2024 Chevy ZR2 2500 on March 5, 2026 because my old truck was giving out. One week later, a check engine light came on and the truck went into reduced power mode. I took it back to dealership and they said I needed to take it to Chevy Autonation. Autonation Chevrolet says it will be 4-5 days til they are able to look at it. Extended warranty pays 10 days for a rental. After the 10 days rental will be out of pocket. I asked Autonation Ford about a loaner they say that can't help me because they only have 80 loaner cars and they are all being used. 3/25/2012 attempted to call the general manager per their reply to my review but It goes to a voicemail. No real help. Just bought a truck two weeks in, and now it's at their service center. Who knows how long it will be in there. Upon reading other reviews could be months. Extended warranty only pays for a 10 day rental, leaving me paying out of pocket for a rental after the 10th day. Along with truck payment but no truck. AutoNation Ford Fort Worth (Owner) 3 hours ago Hi Daniel, thank you for bringing this matter to our attention. Please call our General Manager at (817) 200-4212 for ways we can work towards resolving these issues. We look forward to hearing from you soon. read more

Worse experience ever!!!! We called in about a car we saw at car guru which is at this location. Told the guy we are coming he said yes come in, and we'll talk about that car. So walked in about 2hrs after that conversation and he was helping other customer. Did even care to greet us. Ok that fine! Whatever. So another guy took over, completely forgot his name. Anyways we came in at 5pm and we also wanted to trade in our car. So he sat us down and said my manager is gonna take a look at your car. So I asked while we are waiting can you get my car so I can test drive it! It's expedition max platinum. He said ok I'll be right back. And then he came back 20mnts later saying you have key to your car? So I can have my manager give you estimate, gave him the key and he said we have a brand new expedition on the lot you want to look at it. I said ok, why not. Husband was ready to spend about 80k on new car anyway. So we went and looked at it, test drove and I said how about the used expedition? The only reason I'm asking for used is because expedition takes about 50% devaluation in the first year. Anyways he went around and around and he said let's go back inside and talk numbers. So now it's about 6:30ish. I said you're gonna get the car I've been asking you about? He said well it's at our south location. Let me ask manager if I can go get it. Took about 20mnts for him to come back and said well now it's too late to go get it, but do you want to talk numbers first and if it makes sense I can get the car first thing in the morning and we can sign! First of all what a WASTE of my time!!! Second.. I'm not gonna talk numbers before I see the car! Whoever dumbass does that?? So I told him that. And I walked out. Ended up getting the expedition and all is well!! I'm going to write a review for the other Autonation now in campus Dr and it's gonna be a whole different experience there! read more

Service Manager Darla Marshall is extremely RUDE! I went to get an oil change on 11/6/25. My appointment was for 4:30 pm. I arrived at 4:15 pm. Someone approached me and I told them that my service manager is Darla Marshal. They went to get Darla. Her very first sentence to me was " I'm not dealing with you. I get off at 5 pm. I was stunned. Who says that to a customer?!? Not a hello or how can I help you, just rude from the very start. Darla, are you that miserable with your job that you take it out on your customers? Why are you in customer service if you hate the public? read more

AutoNation Ford Fort Worth - 2024 Bronco Sport at AutoNation Ford Bryant Irvin Road - Car Dealers Near Me - Fort Worth, Texas

At first I was very pleased with the experience, and there was a piece of mind knowing that there was a "90 day guarantee" when I bought the vehicle I was very conscientious and asked about defects and issues the vehicle might have. I was told it passed their 180 point inspection and had no issues. It has an entertainment system, that when I attempted to use, found it doesn't work. This was a week after purchase. I took it back and was told it wasn't covered by the 90 day warranty, ok well I purchased the extended warranty and was told this is the extra good one because of the type of vehicle I bought. Turns out, that also doesn't cover the issue which is going to cost over 1k to fix. I was told by the financial man who sold me the warranty he would talk to the manager to see what they could do and someone would get back to me. I am still waiting at this point. read more

Let start by saying a big thank you to tashonda she has worked with me through and through until I was satisfied with something no words can express how greatful I am with my new car had the best experience with her I can't speak on others but autonation ford yall better keeper her she's a good one has worked with me for months to get Something I love :) read more

Disorganized liars that can't get their ish together. They knew we were coming in ahead of time to sign paperwork and waiting until we got here to start the paperwork. Been sitting over an hour on a cash deal. Ridiculous! read more

Have not received plates, dealer will not help N Nathan Underhill to customer.relations 14 minutes agoDetails My name is Nathan Underhill, I bought a 2015 toyota yaris from AutoNation ford fort worth tx 3 months ago, salesperson was Addison. I started calling at 1.5 months to see if my plates were in and was told no and if my paper plate was to expire to call back and i would be helped. At 2 months I called because numerous times because the paper plate expired and every time was transferred to title department with no answer, i left voicemails each time with no return call. Finally I talked to a manager and he said he would take care of it and would call me back which he never did. I had to go to dmv and buy a 30 day plate for 30 dollars so I wouldn't get pulled over. I have called corporate 2 times, the dealership numerous times and chatted online 2 times and keep getting told I will receive a call back which has never happened. I also have texts with my salesperson addison who has also said she will get a manager to help me and nothing happens. I called again as my 30 day dmv plate is going to expire and I will have to pay another 30 dollars to get yet another one. I was informed that Addison is now a manager and would have to help me and she will call me back which hasn't happened. Also I got a loan for the car which I payed off on 6/10. I need my plates, I cant believe how horrible the customer service has been. I have documented emails,texts, online messages and calls over the last month and would really hate to have to escalate this matter and file a formal complaint with the BBB because nobody will call me or help. read more

Misleading online prices. Do not recommend. Cedric Lott was my salesman. They still ran my credit even knowing I was not going to pay for add ons! read more

We went since my wife is extremely curious about the new convertible Broncos. She really likes the style, but is curious if it has all the bells and whistles that her current Nissan suv has, which has spoiled her a bit. We went just as they closed, so I understand that a little bit, but even though 5 or 6 people looked straight at us, not a single person came over and said anything, not even to say "sorry, we are closed right now". Nothing at all. Not how I'd want my staff to perform as a person in management. If I'd found this out I'd be having some discussions with my staff. One person even walked within 50 feet of us and just kept on trucking. The stock was extremely limited. They had a lot of trucks, but the Broncos numbered about 4 of them, and even the Mustangs we only saw one. This is not a place we will return to, no matter how close it is to our residence. read more

AutoNation Ford Fort Worth - Car Dealers Near Me - Fort Worth, Texas

if i could give zero stars i would but it doesn't let me. this dealership will waste your time, if you are trading or selling them your car dont do it!!!! they will make you a legit offer n send you a check but once you are here with the title and everything they will make any excuse to not validate n make you a lowball offer. this is BS read more

This was undoubtedly the worst experience I've ever had. We purchased a new 2025 Ford Explorer and they gave us one to take home the night before to see if we liked it. While Cedric was putting on the temp tag, the drill slipped and he scratched the paint on the hatch. The next day we went to purchase our Explorer and they took the loaner, went a cleaned it then sold us that one like we would not catch on and would not notice the scratch. Then within 3 days the check engine light came on and we took it to service. Service Dept. was great but Credric was suppose to have the scratch and a dent on the door fixed. After getting the run around for two weeks from Cedric he delivered the Explorer to the house with the same scratch he caused from the plate. Then they don't even have the common courtesy to notify you when your plates come in. I would not buy another car from here if it was my last option. read more

Want to thank Salesmen Luis for a smooth transaction. Special thanks to finance Joshua for going above and beyond his duty!!

Autonation ford forthworth are criminals!!! They lured me to buy a car above my budget by forcing me to sign unexplained forms. AVOID BUYING CARS FROM AUTONATION FORT WORTH!!!!!!! read more

Don't waste your time or money here. Went by yesterday to make a deal on a F250 they made no effort whatsoever to sell me that truck as soon as I told them I wanted more money for my trade and a lower interest-rate they were done. They basically just told me to leave. Will call you. REALLY read more

Went to look at a vehicle mid Friday afternoon. My wife and I spent 5+ minutes looking at a single vehicle on the showroom floor before we left. During that time, no one greeted us when we entered the showroom, no one came over to assist us with the vehicle, no one was at the customer service counter, no one thanked us for visiting. If I decide to buy a Ford, it will not be from this dealership. read more

Beware of this olat. After I purchased ​my Ford Escape 2015 with 136,000 miles on it everything went wrong 30 days after. I have tried to take it to the service department which keeps overcharging me. I have no car now back to walking or using Lyft and I'm stuck with a car I can't drive no other dealership will take it as a trade yet I'm still paying on it.i am a single parent of 3 kids and have no family here I can depend on. I owe more than the car is worth yet the sales manager and GM refuse to help a struggle parent. I cry daily wondering if I will lose my job because I have to call in because I don't have a way to work read more

This dealership's service is atrocious. I waited 3 hours for a check up on my truck, just for them to try and charge me 3x the normal price for a brake repair. Very dishonest and inefficient team. They will take hours of your life with no remorse and then try to steal from you by overpricing. read more

THE WORST MAINTENANCE CENTER I HAVE EVER EXPERIENCED. I have gone in several times for routine maintenance and EVERY SINGLE TIME there has been an issue. When I went in to get 4 new tires on my Mach 1 they managed to mess up the TPMS and are now refusing to fix it without additional cost. It wasn't broken when I went in but when I left it sure was. That was after keeping my car for an entire week to install 4 new tires. read more

Drove an hour to see a car they told us was available. Come to find out it was sold TWO days ago. Took them an half an hour to let us know it was sold too. After taking all our information and completely wasting our time. Disorganized and disrespectful. Xavier was the employee that said the car was still available. read more

Worked with Bret when looking at buying a truck. He was unprofessional, rude, and pushy. I will not be retuning to this dealership.

Wow what a friendly and efficient car buying experience!!! I recent was involved in an accident that unfortunately was a total loss. With the market how it is there are barely any new cars available supply and demand the prices are also jacked up! After talking to a few dealerships, friends of friends who work at dealerships, looking through discount sites, I ended up at Autonation Ford. Before we could even walk in, Phranklin was opening the door welcoming us in. Phranklin was amazing! I felt so comfortable and was given all the tools to feel confident and prepared in my purchase. Phranklin was able to have us test drive the vehicle around the retail shops. During that time, he was able to educate me on equity and my options for vehicles including the bronco, escape, explorer and edge. Once we were settled on a price range. We went back to the finance team. Gary was hilarious and was also very insightful. Once we decided on a package he was able to offer me a great deal to keep my payments where I was fed them. Overall my experience was less than 3 hours and I left a happy customer a part of the Autonation family. Thank you for getting me into a vehicle that checked all my boxes quickly and affordable. Don't forget to ring the bell! read more

AutoNation Ford Fort Worth - New car smell! Ford Edge 2021 - Car Dealers Near Me - Fort Worth, Texas

I took my newly purchased Ford Mustang in because the engine light came on. Simple Repairs were made, but the light came back on the next day. A faulty repair caused this second visit. Days later I had a heavy oil leak. This is due again, to their bad repair job. They are refusing to take responsibility even though we all know the truth. I do not recommend Autonation Ford in Fort Worth. They can not be trusted to do a correct repair and do not stand behind their work. read more

I have a 2023 Ford F150. The driver side front fog light has gone out. I took my truck to Autonation Ford this morning at 8:00AM and met with one of the service technicians named Jose. The first thing he said upon seeing the light that was out was "That's gonna be a pain in the butt you're gonna have to leave the truck here. We're going to have to take the bumper off, there's a lot of work to this.' You're going to have to leave the truck with me. We've got to run a diagnostics on it to make sure there's nothing wrong with the wiring." I stated that it should be covered under warranty. I received a phone call from Jose at 10:08 AM and he stated that the wires were damaged. He stated that a squirrel or something had crawled up in there and chewed the wires. I told him my truck is in a garage every night and I have no squirrels or rodents of any kind in my garage. He stated "it happens all the time." I asked for some pictures. He sent one picture to my email, and followed up with a phone call stating that the bill would be $800.00 to repair the wiring and replace the light. It was easy to tell that they didn't want to work on my truck in the first place. The cashier was very very rude. The best part of this dealership this morning was the gentlemen that gave me a ride to my office. I picked up my truck and drive back to my office. I personally crawled under the front bumper to try and find this "chewed up" wire harness. What I did find was the plug that had come loose from the fog light. I plugged it back in and it works. If the truck was actually inspected, how could a trained technician or mechanic NOT see this plug hanging down under the fender. Be ware of scams like this. I will never use this dealership again. read more

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this is by far the worst run dealership group in the country. Now you would ask how can I say that well I have worked at car dealerships for over 40 years. That's how I can say that don't walk run from any AutoNation dealership that you see. read more

Friendly employees but I wish they would let you negotiate price!!!! They have there vehicles over priced and won't come down a dollar! Very disappointed!! read more

Mary Monroe and Micheal the finance manager helped me with my car. They both were amazing. Hopefully the car is as good as they say but I have no issues so far. But pricey on the protection plan so I did decide to remove it. read more

If I could give this dealer a negative rating it would be -10 if the rating was from -1 being horrible and -10 this dealership's service department should be closed permanently. My experience explains why they have a 2+ rating. This is not a dealership I would use in the future and their rating clearly suggest they do not provide quality service. I have brought two trucks to this dealership for 3 years and terribly dissatisfied. This is the last repair that Ford AutoNation will do on any of our vehicles. I took a Ford F150 into the dealership because the brakes were pulsating. The service associate I was working with stated the front brakes were never touched or repaired, only the rear brakes. I questioned him stating I was sure the front brakes had been repaired but I was told that after he reviewed the history on this truck, I was wrong and this was not the case. He replaced the front brakes and also charged me for an alignment when I was told service would not be able to do the alignment on the same day. When I got the car back, the brakes were still pulsating, the issue was not resolved. When I returned the car back to the service department for the same reason, the new service associate I was working with stated she believed the issue was with the rear brakes. I am now totally confused at this point because what I am now being told by the second service associate is completely contrary to what I was told by the first service associate. The new service associate asked me if I had stated the reason why I was bringing the car in for repair because there were no "notes" on the work order. After I physically had to restrain myself, shocked and dismayed that I was being asked this question, I had to reiterate the reason for bringing in the vehicle - the brakes were pulsating. The dealer's recommendation was to redo the rear brakes because of the pulsating after the front brakes had just been repaired (twice now) and the information told to me by the previous service associate was not accurate. The cost to repair the rear brakes was initially $646 but because I was asking for credit on the front brake job that was needlessly done, the cost for the repair went up to over $800 quoted by the Service Manager. When I contacted the dealer where the truck was originally purchased, their price to repair the rear brakes was $500 ($270 brakes/pads and $90-110 for each rotor). Curious I contacted another dealer and the cost was slightly higher at $595. This is not my first experience with this dealer in taking a vehicle there for repair, getting the car back, and then having to take it back to the dealer again for the same repair because something else was done and being charged the same price or even higher price. I am stunned and in shock that this is how Ford permits their loyal customers to be treated - lied to about the unnecessary repairs and then inflate the price so they would not have to reimburse me for the extraneous work that was done. *****Confirmed today I was charged for an alignment that cannot be verified. No paperwork. However I believe that this work was never done. I am expected to believe that a mechanic would remember my vehicle 18 days after the fact confirming the alignment was done but there is no paperwork to confirm the alignment was done. Terrible. read more

I took my car there last week to have something done. They said it would be 2-3 days before they could look at it because they were understaffed. I took it there on a Monday and I didn't hear back from them until Friday. They didn't loan me a car so I had to go rent a car for the week so I could get to work. They told me I needed a new air compressor that they quoted me $2100 for. A few months prior to that they quoted me $1300-$1400 for the same part. read more

The car was good but when we bought the car they said they were going to fix some issues and after we took delivery ... dead silence , the salesman , finance manager and the manger I assume the one who bugged me Non stop for the insurance card AFTER I took the car now dead silence all calls go to voicemail. But hey typical car sales tactics DONT LEAVE MONEY or take the car UNTIL ALL IS 100% good read more

Darla (the assistant service manager) is extremely rude, short and combative. She has zero customer service skills. She did not work with me to get my warranty issues resolved. To add insult to injury upon checkout she hit me with a hidden diagnostic fee that wasn't discussed prior when I dropped my vehicle off nor on the phone when I specifically asked her the total. Darla should be working in a basement doing maintenance far, far away from customer service. I'm 44 years old and have had Fords my entire life. After this experience I'll probably never buy a Ford again. Update.... I changed this from 1 star to 4 stars. Mike Parker (the service manager) worked out the issue with the diagnostic fee and gave me a refund. He has excellent customer service skills and is an excellent representative of Fort Worth Auto Nation Ford. However I stand by what I said about Darla. Customer service is not her gig. She would probably make a good butcher, because that's what she does when she attempts to make conversation with customers. She butchers it, just like she butchers the reputation of Ford and Auto Nation. read more

I had issues getting into other Ford Dealerships for a transmission issue. Called and Mike (Service Manager) happen to be the one who answered the phone. Explain my situation and Mike said can you bring it in tomorrow ?? I've had my fair share of Dealership Issues but this was amazing service! Sat down had a few cups of free coffee (7/10) and was updated about the status every 30 minutes or so! Great service! Thanks Mike!! read more

Recently got a used car from this dealership. Don't even waste your time. A few weeks later I'm driving and I noticed the EPC light and oil pressure light starts blinking. Take it back to the service department (because I have a warranty) and was told they cannot check the vehicle because it's a Volkswagen and they don't have the tools to diagnose it.... So there was no point of me having a warranty to begin with. I would never go back to this dealership. I have to come out of pocket to fix my throttle body (that's the EPC light) and to fix any leaks with my oil from a third party mechanic. 13k for the car and an additional 2-3k for repairs within a month of ownership. Don't even waste your time, you guys will read this review and do it anyways but when you get screwed you'll be right back where I am. read more

Wow amazed at my oil Change here after I moved to Fort Worth. First Jose charged me $50+ for oil change when every other dealership has charged me less than $20. So I'm having an unrelated issue looked at (not going back to Auto Nation) & we find obscenities drawn on oil pan with the drain plug marker. Specifically, a Swastika‼ What is the matter with people at this placeDisgusting for sure‼ read more

AutoNation Ford Fort Worth - Look closely, whoever did this took time to draw it Very neatly - Car Dealers Near Me - Fort Worth, Texas

I wished I had read the reviews before driving an hour. After scheduling a test drive. I drive an hour. Get here and all of the sudden they find out the vehicle is unsafe to drive. Wow! You couldn't tell me that before you schedule a test drive?! Unbelievable. And I think the worst part is they didn't even really seem to care. Yeah. I'm not sure this is the place you want to buy a vehicle from. Lesson learned. read more

Pulled up for my 2 o clock today and nobody i mean literally nobody moved an inch.... i needed my 60000 service done and a few other things, and these guys looked over at me i got out of the truck waiting and the just kept listening to their music... i will not be having my truck touched by these people... read more

Wife wanted a new vehicle We went to a number of dealerships in the area before finding this place we were able to actually do the deal with the general manager who has 30 years of experience and he is on his a game as well he was quick to realize the experience we had in purchasing cars we didn't get pushed around they made us a fair deal we did haggle don't give me wrong this is not like they offered a price and we said OK they offer price we said no they came back we said no that's just the way it is sometimes when you buy cars but I can tell you after going to four dealerships this place beat everybody on the price of the new car they also beat everybody on the trade-in value Then on top of that they didn't freak out when we had alternative financing in place they asked if they could have an opportunity to meet or beat what we already had in place and They beat what we are had in place If you're in the market and you're reading this review and you're thinking about coming here try to do the deal with the general manager His name is Jerry I posted this review by speaking into my phone therefore please ignore any grammatical typos and punctuation or related errors thank you read more

Sorry to say that I recently visited this dealership with my girlfriend who was interested in purchasing a vehicle. Her qualifications were good and had recently paid off a vehicle and had a well above average credit score yet was hounded for a higher down payment. After spending many years in the car business I understand that the time you spend waiting while they tell you they are waiting on the best callback from a bank for you the customer is a flat out lie...what they wait for is the most profitable option for the dealership. While we as clients wait to see if we will be approved by a bank for financing we are actually waiting for the dealership to maximize their profits. We sit and wait hoping that we can get into a vehicle that conforms to our financial needs they ignore our time and prey upon our want/need for another vehicle. Appalled by the lack of respect for a clients time and situation. Someone's credit score gets hit multiple times while they troll around for a deal from a bank that fits their properly into their individual bonus structure while the entire time a good person who pays their bills and NEEDS a different vehicle to fell secure waits to pad their dealership and their own bank account. Brett and his manager should be ashamed of themselves, after being in the business for several years I know that sometimes the best thing you can do is sell a car and help somebody that needs it rather than trying to "knock their heads off"...which is actually a phrase used almost daily in every car dealership. Brett you and your manager are both "highly" aware of that phrase so continue to "load the lips" of your flunkies while hunting for your monthly bonus and I will continue to rail against your type. read more

Horrible! Do not take your car there for repairs! They told us they have never seen what's going on in our truck and said it's ready but they don't know what's wrong with it. Why it won't stay running. They said things that don't mKe sense and makes it sound like they have no idea what they are doing! Very incompetent. Beware! and they don't return calls! We can't even pick it up read more