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    AutoNation Hyundai Tempe

    2.6 (438 reviews)
    Closed 9:00 am - 9:00 pm

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    ZERO stars if I could. What started as a simple oil leak turned into over a week of back-and-forth issues, extra costs, towing, lost time, and ultimately getting my car back with the hood bent. I've been bringing my 2019 Hyundai Sonata to this Hyundai service center for years and had generally trusted them with my car. Recently, I noticed an oil leak, so I brought it in on a Wednesday. They told me they would check it during an oil change. My service advisor, Max, came back and said the issue was simply a washer that needed to be placed and tightened, which they handled during the oil change at no extra cost. I left feeling relieved and happy that the problem was resolved. I didn't drive the car again until Saturday, when I discovered the oil leak was now much worse than before. Since I was worried about driving 30 miles back to the dealership in that condition, I took it to a nearby Firestone for a quick inspection. They told me the oil pan was cracked, likely because a screw had been overtightened, and recommended I return to the dealership since the damage appeared to have happened during the recent service. I ended up having to tow the car 30 miles back to Hyundai on Monday and explained everything. After waiting seven hours with no call or text update, I had to reach out myself. Max simply told me the oil pan was cracked (which I already knew) and that it would cost $850 to repair. I explained that I had not driven the car since Wednesday, had definitely not had another oil change anywhere else, and that the cracked oil pan had never been mentioned during my previous visit. The most logical explanation was that the damage happened during their service. Instead of taking responsibility right away, Max dismissed my concerns and made excuses for why it couldn't have been their fault, even suggesting they may have just missed the crack during the oil change, which is not something you should expect from the very dealership that services the vehicle. Eventually, after more back and forth, they agreed to replace the oil pan and only charge me for the part ($250) while covering the labor at no cost. This should have been identified and handled correctly the first time. Having to bring the car back a second time, deal with towing, and be without my car for days was a major inconvenience. Unfortunately, the frustration didn't end there. When they finally returned my car, I discovered they had bent the hood. At that point, I was beyond frustrated. What should have been a simple repair turned into an exhausting experience filled with poor communication, unnecessary stress, extra costs, lost time, and now additional body damage to my vehicle. It honestly felt like every time I got the car back, there was a new problem. This entire experience has been disappointing and has completely destroyed my trust in this service center. After years of bringing my car here, I expected much better accountability and customer service. Instead, I was left questioning whether I would ever trust this dealership, or even buy another Hyundai, again.

    Came all the way from Avondale , to see this jeep. Customer service is the worst here , from the sales man to the manager , and the finance department. I won't come do business here. I get they get paid commission but to screw a customer over so they can get the sale is not right. We asked for the manager , since sales person was fairly new " manager is to busy can't help ". Manager should be avail if a customer is asking for them. If i could leave NO stars i would.

    2024 Sante Fe

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    3 years ago

    Had several hiccups but all In all they made up for me it. Not happy with all the recalls and the wait time.

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    3 years ago

    Took forever! Over 3 hours of waiting. The salesman begged for a high rating and said, "We can't control how long it takes." Oh brother.

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    3 years ago

    Had a 740am appointment..for oil change...advisor said 1.5 hours..took longer than expected. But it was ok

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    3 years ago

    The service advisor Jake and the GM need a course from Dale Carnegie. I felt like I was being mistreated because of my race.

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    Page 3 of 11

    AutoNation Hyundai Tempe Reviews in Other Languages

    Ask the Community - AutoNation Hyundai Tempe

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    Review Highlights - AutoNation Hyundai Tempe

    Purchased our second vehicle, a Sante Fe Sport from Tempe AutoNation Hyundai several years ago.

    Mentioned in 27 reviews

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    Horne Mazda

    Horne Mazda

    2.9
    (179 reviews)

    Was helping a friend purchase a Mazda CX50. After a failed attempt at local dealer with a trade in…read morewe kindly passed due to their unprofessional behavior and lack of honesty. On our way out we decided to stop here at Horne Mazda to see if they might be able to assist with a used CX50 that fit my friends budget. Upon entering we were greeted by Cash. His willingness to help assist with all our questions and his professional approach kept us around to seek more information. I will say Cash led us on quite the expedition with his world class personality. Very knowledgeable with Mazda products and his genuine personality made our efforts to stop worth while. Between his no pressure demeanor and his willingness to help in every way led us to a successful visit for all party's involved. Cash and company worked their magic to meet the budget needs, what started in a used car search ended up with a new car purchase at the same price point. Cash moved mountains for us and truly went the extra mile for us. He was a true inspiration to restore faith in the car buying experience. Huge thank you for the world class hospitality and if corporate is reading this review please give the man a raise as he set the standard for all dealerships to follow. Appreciate the business.

    Bought a car from this place Nissan maxima 2023 the second…read moreday the breaks were squeaking super loud I called for help BUT since I didn't "pay" for the warranty they did not want to help me. They want me to pay for the warranty so that they can check their vehicle . I've bought vehicles from different dealers and this is the first time a dealer refuses to respond for a car that works correctly like they guaranty, very disappointed in this place, don't recommend! and I will never buy from here again

    Bill Luke Tempe - Alfa Romeo & Fiat

    Bill Luke Tempe - Alfa Romeo & Fiat

    3.1
    (533 reviews)

    Bill Luke Tempe Dealership ROCKS!!…read more Thank you Mr. Morehouse and Bill Luke Tempe car dealership for making a dream come true - a 2025 Dodge Durango with all the bells and whistles as a Father's Day present for my Husband, Jeff who wanted to trade in our Porsche for another car. All Jeff's friends have trucks. We needed a car that was easier to get in and out of with storage capacity as we already also have a truck (as well as 8 Studebakers including a Hawk, Bullet nose, Avanti (1963 and 2006), Lark, and a Packard Hawk that Jeff is restoring from the ground up) . After scouring the western coast for vehicles, the perfect vehicle was the 2025 Dodge Durango at Bill Luke Tempe dealership. Tasia and I negotiated the deal and during the process the car was transferred to the Phoenix dealership (who was non-responsive) requiring the intervention of Mr. Morehouse who saved the day. He really came through for me after Tasia sold the vehicle that was transferred to the phoenix dealership. I called one manager three times and another manager two times with no return call. When I received a return call the person I spoke with failed to understand customer service. I've been treated so well at the Tempe dealership and when the Phoenix dealership refused to honor and credit the Tempe dealership, it was Mr. Morehouse and his support staff who came to my rescue. Wow! What a difference. You followed through and honored the agreement throughout the purchase finance and transportation to California. Wow again! I just want to say once again thank you to all the staff, Mr. Morehouse and the finance and management at Tempe dealership of Bill Luke. Thank you! Paula Grohs

    Trash. 2 weeks after purchasing a BMW here (should've known better) my I-drive controller started…read morefailing. They refused to cover this under their 30 day dealer warranty, and told me it is sold as-is because that a "luxury item" not critical driving component. That's all, I have other shit to say but they clearly don't care and don't respond to any of these anyway. Fuck em buyer beware

    Tempe Kia

    Tempe Kia

    2.7
    (272 reviews)

    Ben fields was the best sales man really made himself easy to get along with and talking about…read moreclose hobbies really good time with him and very honest and upfront and made sure I knew my options and stay in budget

    I am highly disappointed with the service departments inability to resolve a severe, ongoing issue…read morewith my 2020 Kia Optima dual-clutch transmission (DCT). I have brought my vehicle back to this specific dealership 5 separate times to address persistent, unsafe transmission malfunction and severe juddering. During this process, the service department attempted to resolve the issue by performing the official TRA083 software update. However, the software patch completely failed to fix the problem, and the dangerous transmission symptoms have persisted. Instead of taking the necessary mechanical steps to properly diagnose or repair the vehicle, the dealership has essentially washed its hands of the situation. On last visit, I was told to change the spark plugs (not recommended any of the times before) and still told it may not fix the issue. All at my expense of course since the vehicle is just recently out of warranty. In addition have been told that I should just expect these issues from a DCT. This has left me driving a car that is paid off, unreliable and defective, that this Kia dealership is unable to fix. Kia Corporate has been no help either. Despite the extensive service history, I was simply told to take it to another Kia service center. Neither Kia Corp or this service department has stood behind its repairs or provided a meaningful technical solution for these known TSB-related issues.

    Freeway Chevrolet

    Freeway Chevrolet

    3.2
    (541 reviews)

    Final Update: After…read morefinally getting in direct contact with the General Sales Manager, Chuck, I was able to fully express my frustrations regarding how I was previously handled by both the representative and the salesman. Chuck took the situation seriously from the start. He acknowledged my experience, made it clear that this was not how they operate, and stated that this was far from the values of both their dealership and Chapman as a whole. He immediately took action. Chuck personally looked into everything and went out of his way to make things right by ensuring I was placed in a vehicle that truly met my needs. He arranged for me to work directly with one of his trusted salesmen, Andrew, and made it clear that when I arrived, I would be handled exclusively by him--no confusion, no runaround. From that point forward, the experience was a complete night-and-day difference compared to what I dealt with before. The level of professionalism, communication, and respect shown by both Chuck and Andrew completely turned the situation around. I genuinely appreciate the time, effort, and accountability Chuck showed in taking control of the situation and making sure it was handled properly. Because of that, I can now confidently say that I am beyond satisfied with my experience and would return again.

    This review only reflects the scheduling department and in no way reflects the excellent service I…read morereceived from Service Advisor Cade Smith. I'm a retired service manager and give props to Cade for his handling of my issue (5 stars). Issue: The scheduling. I called the scheduling department to make an appointment as this dealer is really far from me but they had the best price on oil changes for my 2021 Trailboss. The scheduler said the wait will be one hour. Ok no problem I can do that and made the appointment. However... right when I get there I was informed it would be a two hour wait. I didn't really have that much time to spare but had to get it done as my emissions were due. 2.5 hours later my truck was finally done with a standard oil change with no rotate and no other services. Someone really needs to address this issue with the scheduling department. I'd almost rather pay the higher prices at other dealers (that are closer to me) than have to wait that long for a standard oil change. Especially after being told it would only take one hour. Express Lane? I think not.

    AutoNation Hyundai Tempe - car_dealers - Updated August 2026

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