This morning went so smoothly, my appointment was @7:30am , I got there 15 mins early , David B. My advisor got me right in , Lisa greeted me near the coffee bar and was so kind , The Acura team completed my oil change and tire rotation in a timely manner and gave me a complimentary car wash! Thank you Acura team of Tempe ! You're the best :) see ya next time !! read more

Requested information online from their bot by email only. Next day I got a phone call instead, so told him to use email which he agreed to. After two days with no email, phoned the dealer, repeated my request (residual, selling price, lease factor for a 3 year lease). No email again. Phoned again, spoke to second man claiming to be a sales manager. Requested to speak with the general manager and was refused. Two more days later, still no information. Additionly I am a current lessee of this dealership, so obviously they were not concerned about losing a customer. Extremely rude, arrogant and condescending employees. Reason for my request is that I live 118 miles from this dealer. Refusal to give basic information is all you need to know. Customer beware. read more

We just purchased a Acura ADX from here. It was the smoothest buy experience we have ever had. Daniel Colville was an amazing salesman, he knew so much about the car. He is young but dint let that fool you. He defied all stereotypes types. Truly felt he advocated for us as customers. Acura if Tempe thanks for making this buying experience so great. read more

Acura Of Tempe - My New Acura - Auto Repair Near Me - Tempe, Arizona

Women, please read before visiting Acura of Tempe! My husband had a deal worked out with Josh and his sales manager Richard, Dec 19th, they said they would hold the vehicle for me until Saturday, Dec 20th as long as I arrived at opening. Before driving an hour to the dealership, my husband text Josh to confirm the vehicle was ready. I was supposed to test drive the car, and my husband was on the way to sign documents which was already arranged. I arrived at opening as promised on Dec 20th, to be told by Josh, "I have bad news they sold the RDX you wanted last night, but we have another one you will like". Josh tried to sell me another car more expensive and not at all what I wanted. As a female I felt they took advantage of me because my husband was not present. They even tried to have me sign off on the other car, before my husband was present. Total slimy car salesman technique. I walked out. We have bought several vehicles from Acura of Tempe in the past, and never had this bad of an experience. Today 2 days later, December 21st, they show the car is still available. See the photo and vin on picture with dealership name. Clearly they were trying to take advantage of me. They lost a long time customer all because they wanted to be deceitful. We wont be buying another car from Acura Of Tempe in the future. The service department is however great because they have Abel. Please see my previous review. read more

Acura Of Tempe - Acura of Tempe ( RDX) 2025 VIN: 5J8TC2H47SL035905 - Auto Repair Near Me - Tempe, Arizona

Robert/Ross and his manager David were extremely professional, patient, and transparent throughout the process. I've been shopping around for a specific vehicle, and their honesty and no-pressure approach were refreshing. Even though I wasn't completely sold on the vehicle itself, they treated me so well that it made me want to buy from them anyway. Highly recommend. read more

I had my Acura TL serviced today at the Tempe Acura dealership. I've been getting my cars serviced there for over 10 years. It's always an easy online process to schedule my cars as well as the wait for my vehicle. They offer refreshments and a comfortable place to sit and work. read more

Acura Of Tempe - Auto Repair Near Me - Tempe, Arizona

This place would have gotten 1 star if it weren't for Charlie helping us. Stay away from Daniel. My experience with him is a rating of NEGATIVE 5 stars. He was not smart enough to realize that he lost out on a sale and commission. On Friday, Dec. 12th, my family and I walked into Acura of Tempe to purchase a KIA. This vehicle had been sitting on their lot since August. No one greeted us while we were outside so we decided to go inside and even then, no one was around to greet us. Then... a salesman named Daniel approached us, we discussed the Kia that was sitting on the Acura lot. We were told that if the car does not sell by the upcoming Monday, it would be going to auction on Tuesday. Daniel refused to negotiable the price. In addition, this 21 year old refused to talk to his manager nor would he get his manager for us to talk with directly. So, we walked away without the vehicle . The next day, Daniel emailed us explaining why the cost was what it was and go somewhere else if we could find the vehicle for a lower cost. On Saturday, December 20th, my family and I went back to the same Acura dealership and guess what... the Kia had not gone to auction , the Kia was still on the lot waiting to be purchased. We decided to deal with a different salesperson by the name of Charlie. Charlie was professional and understood that we were beyond the "we are just looking stage". We had money in hand and were ready to buy. Charlie and I agreed on an out the door price that was acceptable for all parties. Daniel noticed us and made a point to whistle very loud to make his presence known. He walked past us with attitude. It is so unfortunate that this young man is not smart enough to know that he is the one that missed out on a sale. We purchased the vehicle that we wanted, Charlie received the commission, the dealership got the Kia off the Acura lot and the 21 year old Daniel got NOTHING!!! Thank you Charlie, I will definitely recommend you to all I know wanting to purchase from this dealership. read more

Outstanding experience at Acura of Tempe. Huge kudos to Daniel, Robert Ross, and Zack in financing. The entire process was professional, fast, and refreshingly low-key. Zack was especially great -- no pressure, no games, just straightforward and respectful. I've been buying cars for almost 40 years, and I honestly don't think I've ever had such a smooth, positive experience. We were in and out quickly, got a fair deal where everyone felt good, and the whole team was a pleasure to work with. I'll absolutely be back and will be referring others. Highly recommend this dealership. read more

Acura Of Tempe - Our gently used Mach E!!! - Auto Repair Near Me - Tempe, Arizona

Went to test drive a non Acura vehicle and got stuck with a sales jerk who knew nothing about the vehicle and was annoyed when I asked questions he obviously couldn't answer. He should have said, let me take a look when we're back at the dealership not act like I was putting him out. Then he had the audacity to text me that I was haggling over $20-$30 more a month on a car payment when I was clear I wasn't going to over extend myself within my budget for ANY car! His response was "it's 2 Starbucks a month". He most definitely wouldn't have text this to a man and I'm in my 50's and have bought more than 6 cars in my life so this was rude and unwarranted. I blocked the dealer line from being able to text me and told him his "joke" didn't land well. Who the hell says that and thinks it's a funny joke!? With all the cars out there I had plenty of options and got my car at Infinity on Camelback where they spoke to me respectfully and gave me the 4k on my trade in that I asked for after being offered $2500 from Acura..who got the last laugh now! read more

My experience with car dealers are hit and miss. This one was a hit. Easy negotiation with car price we were able to make a deal easily and without the hassle of other places. My daughter got the car she wanted at a fair price. Shout to Josh our sales representative he made sure we were good through the process and the finance team did an excellent job with the purchase. After the purchase , we had the vehicle for a few weeks Josh was there to make sure everything was going good with our purchase and any questions we had. He also informed me that Honda lowered the interest rate and our payments were lower then when we left the dealership (same finance company Honda) now we are saving a money with a car we enjoy. Thank you to Josh and the Acura team for the great purchase experience and professionalism experienced. Would definitely recommend for future purchases. read more

We were looking to add an electric vehicle to our Acura family and the ZDX was in serious consideration. Unfortunately Tim in sales ghosted us and stopped communicating. Service has been fine. Sales = no Thank you!! read more

So I went online to compare the RDX with the CX-90, Pallisade, and Telluride. When I tried to get an estimation on a 60 month load, at a certain perecntage point and price, the Acura site didn't allow that. So, I wrote them off my list. They then contacted me by phone (623)259-5888 and told them I was not interested in their trash. The next day, one of their employees went through at least 3 used car buying sites, and listed my information. I have been recieving calls all day. Would I suggest anyone shop at this store, NO. Would I even suggest that anyone buy an Acura at this point, NO. Why would you treat someone who is simply looking for a small bit of information this way? What happens when you have a customer come in for service and for whatever reason one of your staff has an issue that day. No thank you. Steer clear (even online) of this dealership. The headaches are not worth it. read more

Took my car for service. Since day 1 of purchasing my vehicle David has been there for us for any issues or questions we have. I highly recommend buying a vehicle here. read more

Went for oil change and tire rotation on my 2023 MDX Aspec before a road trip. Made an appointment over the phone and arrived 45 minutes early and they took me in immediately. Service Consultant David Bruntz met me at the door and asked a few questions and everything was taken care of. He said he would meet with me with any findings during their maintenance checks and said the work should be completed in an hour and a half or so. David thoroughly explained the maintenance report and mentioned any future service tasks I needed to be aware of. Everything checked out great. I have to say this Service Department goes above and beyond and I am glad I brought my MDX here for the service. I highly recommend Acura of Tempe. They even washed my MDX!! If you own an Acura vehicle and are a little weary of the fly by night oil change places all over the place you would be advised to bring your Acura to Tempe. It is a big investment owning an Acura and you want it taken care of correctly. Get it done right the first time and you will be glad you did. Thank you Acura of Tempe for the outstanding job today and I will see you again! read more

I have approximately ten years of experience in the car business but left to pursue a career in law. My wife was interested in leasing an MDX and trading in our Honda Pilot. Prior to arriving, we did our research and looked up trade in values on both Kelly Blue Book and NADA which both agreed on the trade in value. I have never worked a deal as a salesman in which we could not offer KBB trade in on a new car lease or sale. The salesman allowed us to test drive the vehicle and then worked up a first pencil showing a "discount" of approximately $1500, while offering $4-5k LESS than KBB or NADA trade value for our very clean trade. There were questions I had about why I was being charged tax on a line when tax for a lease is supposed (and was) to be assessed separately. I immediately told the salesman that the price was unacceptable, and countered on a number which took into account the unwanted optional paint warranty and a reasonable amount for the trade. Upon our counteroffer, the salesman immediately got the desk manager to take a turn. As soon as he sat down, I told him that I wanted what Kelly Blue Book and NADA valued the vehicle at (my counter was actually only a $3500 net difference). He said he couldn't do that and didn't make any counteroffer whatsoever. That is his right, so we shook hands. We were about to leave but I wanted to review the numbers they presented, because if another dealership wouldn't offer more for our trade I would prefer to give the sale to the original salesman, who was kind and polite. As I was reviewing the worksheet the desk manager said that is "internal use only" and asked for the papers. Having worked in the business across several dealerships in different states, I can say an honest dealership would absolutely let people take worksheets home all the time. In fact, the Honda Dealership *owned by the same company* let us have the exact same worksheet on our Pilot a couple weeks ago because we are between buying out our lease and trading it in. While I was sitting down looking at the papers, the desk manager aggressively got out of his seat, and loomed above me. He then forcefully grabbed the papers, crumpling them and snatching them out of my hands, consequently causing a large papercut to my hand. I said loudly that I had never encountered such unprofessional behavior in the decade that I worked in the business as both a salesman and a manager and they threatened to trespass me without first giving me the keys to my car. Let me be very clear: THIS IS NOT NORMAL. Whereas the desk manager was much shorter than I and overweight, I was in a seated position when he accosted me, putting me at a disadvantage should I have had to defend myself. No one should be made to feel unsafe when they are simply trying to buy a car. It is only in the car business where you would encounter this kind of egregious behavior when trying to make a simple purchase. Imagine a realtor doing something like this. Dealerships thrive on asymmetrical information. Transparency allows for an arms-length transaction, and if they are honest and representing their best price, they should be able to stand behind their numbers. These numbers were clearly shady, because the manager was willing to assault a seated customer to prevent them from being corroborated. Do not do business with these people. There are other Acura dealerships. There are other brands. If one of my salesmen had tried anything physical with a customer one morning, they would not have a job that afternoon. Based on the other reviews I see for this dealership, dishonest and aggressive behavior is endemic at Acura of Tempe. read more

Acura Of Tempe - The kind of service you get from Acura of Tempe - Auto Repair Near Me - Tempe, Arizona

Daniel really made my girlfriend's day with her new Acura. i'm talking smiling from ear to ear with her new integra. I appreciate him for really working with us on her new ride. much respect! read more

Don't trust that they will do what is right from a customer service standpoint. I made an appointment to replace a battery and after driving 35 minutes (while missing work that I bill hourly) to get to their location, they came out after 25 minutes and told me that they don't have my battery in stock and they wouldn't have a replacement for 3 hours. After explaining to them that in the end I would have spent at least 5 now unbillable hours waiting, they told me they would give me $20 off. I said they would need to do more to keep me as a client (who has purchased two cars from them and ready to purchase another). He said that was all he could do. He then said he didn't trust me that I would come back to purchase again if he made it right-- at that point I walked out. Well done Acura! Of Tempe, you lost a customer over $200! read more

I had an airbag recall for my 2012 Acura Tl I scheduled a recall appointment when I arrived i gave all my info to the service staff. I waited 5 minutes and the service employee said that my car had no recalls and that if I wanted the airbag light off my cluster that it was going to cost me. I didn't know what to think but rushed to my car to get the the recall letter that I got in the mail then I showed him. He immediately went to his computer and found out that the car indeed had a recall, he apologized for the simple mistake but I didn't feel welcome I don't like to be this person but I couldn't stay there more than 5 mins. I told them that I was going to get breakfast because the job was going to take 1-2 hours and they were also going to wash the car for free. They called me that the car was ready,so when I arrived everything looked good no airbag light on the dashboard but when they washed the car they took a chunk off my paint I wasn't gunna make a big deal the car if 14 years old so I just left at least grateful that they fixed the airbags. 2 hours later of driving the the vehicle the airbag light appeared again so I called Acura service again about it they would direct my call to the person that took care of me but he would not I answered so stopped driving the car because I thought we're going to call me back but didn't today I received another recall letter with same thing I called service again and I'm scheduled Monday and I hope not deal with this again read more

Acura Of Tempe - Auto Repair Near Me - Tempe, Arizona

I want to thank everyone in Acura and give a bigger thank you to Daniel and the finance crew. I came in to just look at a Corvette and left with one. There team worked days and even on there off days to help me get the best deal. While I waited Daniel kept me undated the whole time and while I was waiting at the dealership, I was watching the game and having great conversations with other salesmen. I will be recommending Daniel and Acura Tempe to everyone I know. I've been to a bunch of dealerships in my life and never had an experience like this. read more

This was a great experience for my wife and I. Rob the internet sales manager helped us with our purchase. It was the most seamless process we've had at a car dealership. The climate was relaxed and professional. We will definitely use them in the future highly recommend. read more

I've been bringing my vehicle here for over 10 years and even when I purchased a new vehicle from an out-of-state dealership still consider them to be my primary place for service. Service Agents I've dealt with are pretty receptive and knowledgeable of the Acura car so even if you have a question and want to come in you could ask any of the staff members. The waiting area is also comforting as there are TVs, bottled water, soft drinks, cookies, and other snacks along with Wi-Fi, and the child entertainment center/playroom while you're waiting for your vehicle. It's easy to make your self comfortable and ideal if you need to do some work as they have small office space's located opposite the lounge. It is a dealership with a certified service center so don't expect the price points to be the cheapest but do expect the quality of service to be good and when in doubt bring it up to the attention of the service management team who always have a positive attitude and work to make sure that your experience with them is the good one. Certain agents over the years I can speak very highly about while some it's the complete opposite. If you don't feel comfortable, ask for the manager. read more

AVOID THIS DEALER AT ALL COSTS! I recently attempted to purchase brand new 2025 Acura TLX, Robert Ross said they will be getting one end of May since production date should of been 5-6-2025 but then he kept changing it week after week and now in June he changed it from June 3rd until June 9th-14th production. I have cancelled sale but they refuse to refund me $1000 deposit. I had to file charge back with my bank. Robert Ross is a very DISHONEST sales guy, please do not deal with him, he now not answering my texts since Saturday for 3 days now. Please avoid this Acura dealership and go to North Scottsdale or Peoria Acura, they will treat you better than this Tempe Acura. read more

Nico is pretty cool, he helped reset my light and washed my car for me!! It's hard when you don't have much family or support and he really helped me! Yay!! read more

Daniel was amazing. Made our purchase so easy. Extremely knowledgeable about all of their vehicles. No pressure sale. Let him know Corey sent you on yelp!!! He's the best, don't ask for anyone else. read more

I have always been one to do beyond-routine maintenance at the dealer. This is not where I bought my either of my vehicles, but this is where I service them. Just went in to replace the starter one and a recall for the other and the service personnel were at their typical best. There is some turnover, so can lack consistency as far as who takes care of you. They also stopped giving loaner vehicles. Al this with Covid, so docking them only 1 star for that. Overall I will keep taking my two vehicles here. read more

After being approved asked for a copy of my credit report and the manager said it was illegal for them to provide a copy. Complete FCRA violation. Trusted nothong after this. Sure enough final documents they increased the price of the vehicle. We backed out the purchase. Buyers beware. read more

Car Is great, prices are reasonable. The sales process is easy. The only complaint so far is with the extended warranty. After reviewing the cost benefit, I decided it wasn't worth the money for my situation. I've been trying to cancel for 10 days now and am either ignored or promised something that hasn't been delivered. I'm one more attempt from taking it to my attorney. Sad that a great experience has been ruined by this. read more

Just had service on my RDX and was immediately impressed. Pleasant, efficient, and reasonably priced. My new local Acura dealer for sure! Highly recommend! read more

They require you to buy a LoJack. Seriously, at a luxury dealership, so you can be tracked. This is a big slap in the face for anyone with cash or outside financing. Am I the only one? When I tried to get it removed from the vehicle, I was told they had to make their money somewhere, and the margins were getting worse. What an awful precedence. read more

OK, So ... I'm upset, but not angry. (so why 5 stars ..? Sit down and wait for it, patience is a virtue, quit living by the 6 second sound byte.) So, I'm upset because I was here Tuesday to get the passenger window reg for my daughters MDX. Fine, twice the price as the mail order version but ... higher quality. (I later saw the mail order version and it was made with tin foil and bubble gum) FINE. So we have a life lesson and I teach her to put it in and then Thursday as we're getting ready for a long road trip, I'm leaning down by the driver window when ... SLAM!!! The driver window reg slams down right next to my ear and it was loud and I'm a bit nervous so I jumped and hit my head and it became the opening for Brooklyn 99. It's late Thurs so I call Fri am to order the part because I need it sat to install because we are TAIL LIGHTS on sun afternoon. On the phone I go to get my card out and I'm told I have to go in to order and pay for the next am delivery. frustrating a day and a half before leaving but ... as my teenage daughter says in a huff. FINE We go in and the GPS routes us through Guadalupe where I haven't visited since college and NOTHING has changed except there are now 2 McMansions in front of the GLORIOUS CHURCH. So we manage to make it through the war zone of Tempe (I LOVE Guadalupe, it's like home to me) and get into Acura snack shack of Tempe. (There are pictures above) and I order the part and was told it would be in early early sat am. GREAT! So Sat am I get on the acura chatbot of time wasting. (seriously, just get rid of that, it's a waste of time and money, just tell me to call without wasting 11 minutes pretending that someone in a call center somewhere is looking up the order, we know there isn't anyone there. I've done the chat bot 4 times, it's a call center) and now I'm nervous because I have a lot to get done and the list has adding a window reg to the door and ... the webiste now says parts dept is closed on sat so ... I panic a bit.. FINE! So I call and the courteous and professional person that answered directed my call to parts, and Chris promptly picked up and said that yeah, he'd checked the regulator in and it was right there waiting. So ... another trip through the G. AWESOME because ... You prolly don't know this but the best food in Phx is in Guadalupe. So we got a few B' fast yummies on the way in and stole some coffee, hot chocolate and granola bars there in the Acura snack shack and get some carnitas burritos, rice and beans and some extra birria at the place on the corner of Guad and ... avienda del something ... I forget. It's on the corner near the secret bridge over the I-17 that is calm and has none of the I-10 stress of the crossing at elliot just a few blocks north. So, the door is back and I'm sleepy with mesquite and beef. I gave 5 stars for the burrito's and for Chris in parts and the other person. I'd remove 3 stars for the fake chat bot, but I'm getting tired of typing. so get rid of it, use real people. oh, and I've been exclusively Acura since 1987 and my half million mile integra. Don't go shit used car salesman and chatbots, stay classy phoenix. (tempe ... phhhhht) read more

My husband and I experienced excellent service at this location, both for sales and for service. They have a very nice customer waiting area, with snacks, coffee and cold beverages. There is even a children's play area in an enclosed room. If there is one area for improvement, it is the phone service for the service area. It's great when someone is available to take your call, but in the case where you have to leave a message, it takes quite a while for someone to call you back. In our most recent service experience , We left a message on Saturday morning and didn't get a callback until Monday. And that was after calling three times and being told that someone would get right back to us. But overall we are still very happy with this dealership. read more

Bought GMC less than 90 days ago and the AC want out in around 65 days. I call service center and was told to bring the car in to repaid, however the AC was pushing out air, again after 6 day from repair. I called the service center and left a message on mon it is now wed and no word. We wher not offered an extended warrant when we got the GMC, so I guess we must feet AC bill some where. This is bad business even if the car was used you sould still repair what every is wrong with a car that was parchased less than 90 days ago. Our sales men was great, but the finacer should have told us about the extended warrant would have got it! read more

I brought my MDX Into the dealership to get my back a/c vent working again. They repaired the back a/c vent but, once I picked my MDX and drove it back home for night, I didn't notice anything until I turned on my radio or attempted to turn on my radio. It was completely dead would not turn so I called the dealer and his we on lines of ...What do you want me to do about, I just said...fix it, it did not come in with a bad radio and now it doesn't work at all. Also my GPS doesn't work at all after the following repair on my back a/'c' so, I have a/ but Somewhere while they were trying to fix the back a/c saw my vehicle read more

My car was serviced for oil somewhere else. They were a bit pricey on putting the parts back on the car for the oil change. But glad I did it anyway. read more

I had my vehicle serviced today at Acura of Tempe, as I have many time since moving to Arizona 5 years ago. While it was being serviced, the service writer came and suggest other services, including a transmission oil change. Told him you just did not too long ago. I questioned him more at check out and it was determined that it was done less than a year ago and 8,000 miles ago. He explained that it was only a "partial" transmission service. This involves draining a few quarts out and adding a few quarts of new transmission fluid. This was NEVER told to me. I was lead to believe it was a full service, which would be to change ALL the fluid. This type of service would be like draining a few quarts of engine oil and adding new engine oil and calling that an oil change. My invoice does not state "partial". It reads drain and fill transmission fluid with genuine Honda fluid. Not "partial" drain and fill. This is very deceptive business practice and this type of unethical practice give credence to the consumer's negative opinion of dealers and their service departments. read more

I had visited this location twice over the weekend and felt they were very straightforward and not trying to jerk me around like so many others. My impression of our salesman Robert was that he was nice and patient and honest. The sales manager was cool and the finance guy was funny. I'm glad I decided to buy from Acura of Tempe. read more

Acura Of Tempe - Auto Repair Near Me - Tempe, Arizona

I had a terrible experience with Todd Goldhammer in the service department. I own a TLX that failed as I drove into phoenix from Utah. It was the fuel pump recall. I called Acura of Tempe and they couldn't even look at my car for 4 days. I explained I was in from out of town and my car wouldn't run. They didn't care! Todd Goldhammer was extremely arrogant and had no desire to help me whatsoever. He also told me that Acura would reimburse my additional expenses if it was due to the recall. I have asked him for the phone number three times and he still will not return my emails. All you have to do is BE KIND and try to help especially when it is ACURA'S FAULT! read more

Acura Of Tempe - Auto Repair Near Me - Tempe, Arizona

I bought an RDX here a couple of years ago. LOVE my Acura but wouldn't recommend this dealer. Our sales advisor was nice, but finance was unresponsive and service has unfortunately gone downhill. They used to have an incredible service advisor (Qua, I believe his name was) who I had THE BEST service experience with last year. So this year I made the trek down to Tempe because I'd had such a positive experience there before. It was not the same - expensive, took a long time and I'm not even sure they did all they were supposed to. I'll try my luck with Acura of Peoria next time. read more

Things went very well please talk to Todd if you need service he will go over and above 10 sure that you get the quality that you deserve they need 10 more of those Todd's at this location as he is the most responsive service advisor from East to west coast I read more

Acura Of Tempe - Todd Goldhammer, is one of the best service coordinators. Please keep him around. He takes his time and values his customers. - Auto Repair Near Me - Tempe, Arizona

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Acura of Tempe only cares about getting the sale. After they get you to buy the car, they forget all about you. Acura - is this what your brand stands for now? My next step is to contact @FTC and @CFPB . Love the car. Even liked our sales person. Absolutely hate the after sale support. Somehow our loan was never fully set up and Acura financing doesn't have anything on the books for us. Acura finance told me to call the dealership so I did... 7 times. Never got a call back - so I drove down there and the manager (David Schmall) was rude, arrogant, and less than helpful. He even compared the relationship between the dealership and finance to a "begrudged girlfriend and boyfriend". It now makes more sense about why he was getting yelled at by an upset customer when we were buying our new car. Needless to say, I'm still trying to figure out how to get the loan situation fixed and will do anything I can to help others avoid this dealership altogether. Acura - please help me figure out how to make a payment before you begin to affect my credit. read more