Everything went well! Kevin had Amazing customer service, made sure he repeatedly asked me if I had any questions after explaining thoroughly everything about my car, got the price I wanted. Ian in finance showed me optional warranties without trying to talk me into things I declined. Both were very friendly. read more

I brought my vehicle in for a tire rotation at this Nissan dealership, and the wheel cap was improperly installed, missing the next day. When I followed up, I was told that the hub caps were "in bad shape" and that the technician had installed all clips properly. This is not the first time this has happened at this dealership , Now they seem to imply that I somehow removed the wheel cap myself to get a replacement, which is untrue. I'm sharing this experience so others are aware of repeated issues with wheel cap installation and the lack of accountability. read more

Jeremiah M. In service depWas absolute rude as hell, trying to charge my college student 3 other things that weren't a priority. Hung up on us and refused to explain anything. She has a brand new car with only 20,000 miles. We will definitely be going to another dealership. if you don't mind getting screwed and wanna get charged for more things than you necessarily need than this is your dealership.. read more

I purchased my car in March. Still no plates. Called several times. No answer or call back from the so called "manager". I paid for them to do the plates and registration. I get that there is an interaction between them and the DMV but the lack of accountability of this place is crazy. Once they have your money - they don't care or respond read more

I live a couple of miles from another Nissan dealer however, I have been coming here for a couple years when we need our '22 Pathfinder serviced. They've always been fair, transparent, and willing provide service that aligns with our heavy use needs. Case in point, our recent purchase of tires. Though I had called ahead and made sure our tires would be in stock, my service writer, Caryl, came and let me know they were two short and her manager was going to another dealership to get them. I was offered a ride home and they delivered my car by 1pm. They could have kept me in the dark, I would have just figured that they were super busy. Instead they admitted the error and took action to make it right. That is appreciated and that is why we will continue to go out of our way to have our vehicle serviced here. read more

I am grateful that we got the work done that was necessary for our motor mounts and wheel bearings. However, the pricing was astronomical and the advisor was very pushy on getting what was a VERY OPTIONAL engine performance add-on for our oil change. Though it was something recommended, I am well aware when a dealership is just trying to sell service add ons to make money and this was definitely one of those times. He made it seem like it was mandatory and we couldn't just do the basic oil change, which outside of the other repairs was the only thing that was necessary. I didn't want to sit there and argue with him so I agreed, but I won't be coming back to the dealership if that's what I have to deal with. No thanks. read more

First time at this location. Nyck was friendly and helpful during my visit when I shared my concerns

I took my father here to buy his 1st brand new vehicle, upon his retirement. We were helped by Efi, who is hands down amazing to deal and interact with the entire visit. He gave my dad his space but was immediately available when we needed him and were ready for further help. My dad bought a 2026 Frontier and was super excited to have had such a smooth and amazing experience with Efi who was not only great at selling cars, his knowledge of the cars, and his communication, but also had so much compassion for my father who shared his cancer journey with him. We 1000% recommend EFI for anyone looking to buy a car at Nissan AutoNation. Even after the purchase has been a great help and goes out of his way for any needs or questions that have followed. read more

AutoNation Nissan - Car Dealers Near Me - Chandler, Arizona

As a long-time customer, I am INFURIATED that my oil change was originally offered at no charge due to the service contract I opted for at the time of vehicle purchase, only to be overturned days later. Y'all can keep your $57 - obviously that seems to be more important to you than maintaining a positive customer relationship and the future business that would bring. I will no longer refer my friends, family and acquaintances to this dealership. read more

I've been getting my Nissan vehicles (several of which I've purchased here) serviced here for a number of years and generally got what I thought was good service and a square deal. A couple months ago, the service on my 22 Rogue (standard oil and filter change) was over $600. When I checked in the service advisor was really hard to hear/understand and somehow he up-sold me a 4-wheel alignment and a fuel system cleaning, along with the oil service. My bad - I should have been more attentive to what I was actually getting. Anyway, recently, I decided to do the next service myself. I have all the tools and equipment to do that, and so I purchased the items I would require and did it. Part of the process on this and many other newer vehicles is to remove the fiber or metal panel that lives at the bottom the engine bay and functions to keep the bay clean and probably helps with aerodynamics/fuel mileage and such. The oil drain plug and filter are behind this panel. On the Rogue, the panel is attached using two metal bolts/fasteners in the front and 18 plastic panel fasteners spaced around the edge of the panel. When I got under the vehicle I was surprised/dismayed to find that both bolts in front were missing, as well as 10 of the plastic fasteners. The panel was only hanging on by 8 plastic fasteners! Autonation Nissan is the only shop that has serviced this vehicle, so it's obvious who failed to re install the panel correctly. This failure as well as the practice of upselling unnecessary maintenance items has caused me to rethink my decision to have my Nissan vehicle serviced here and I won't be back. Don't get me started on the engine recall for these vehicles and Nissan's apparent "fix" for the issue, and the dealer's failure to adequately explain the issue and the "fix". Thankfully, the internet provided most of those answers. read more

Keaira and Kizzy took great care of my needs, thank you for your patience and professionalism!

David!! That's what was amazing lol! He knew what we needed and helped by working with us the whole way to the top! EVERY dealership in Phoenix area all said they can't help us but not this crew! They went to bat for us From the car salesmen (David) to his boss (Sam) to the Finance men to the top men in the dealership! This Crew is Amazing! And we LOVE our new car! I can't wait until our son is looking for his first car in a few years cause this will be the place he goes! 100% this is the dealership to go to! I can't stress this enough EVERY car dealership says they can work with all credit types... this one actually means it! AMAZING JOB GUYS!! read more

AutoNation Nissan - 2025 Nissan Sentra!! - Car Dealers Near Me - Chandler, Arizona

General manager only cares about sales and not the safety of new born babies. On October 4th a customer at autonation Nissan side swept our car on the I-17 going over 90 miles per hour. We have a NEWBORN baby in the car. I was able to locate the vehicle from the dealership stickers on the car and when we arrived at the dealership the general manager basically said we were lying and that this never happened. He said he would do nothing unless we had a video of them sideswiping the car. How was I supposed to predict this and have my phone ready? This is completely unacceptable and a shame as he has his own kids as he stated himself and should know that the safety of a newborn child comes before a car sale. read more

AutoNation Nissan - The general manager that did nothing - Car Dealers Near Me - Chandler, Arizona

My grandson purchased his Nissan Rogue at Auto Nation along with a service package. He then joined the Navy and left his car with me. I took it for an oil change in March 2025 and was pleasantly surprised it was covered from the service plan. No expiration was mentioned at the time. I brought it back in September to find out the service plan expired April 2025. Considering my grandson is still in training with the Navy I asked for an exception for this last oil change. Even though Nissan enjoyed the money for five oil changes and only did one oil change, they said no. Thanks for your lack of support for our military and their family. read more

Service Advisor Caryl ! This woman gets to know her customers and their cars !! We can't say enough of her. Her focus on providing excellent customer service, including thorough and accurate repairs, clear communication, and going the extra mile is what Caryl delivers every time we take our car in for service. Thank you Caryl !! Alex and Veronica GQ read more

Booked an appointment for a service recall on a 2023 Rogue. The report I received from the service manager should have clearly stated that the recall issue was corrected. (possible overheating of oil). The printed report did not state whether the recall issue was not a problem with my vehicle. While my Rogue was being tested, a "Complimentary Multi-Point Inspection was performed without my knowledge. Of course, after the inspection was completed, an estimate for $1,063.02 was printed. $69.94 was listed for a cabin filter. I purchased one at Auto Zone for $23 and in 5 minutes installed it behind the glove box. An Air Intake Cleaning Service was listed for $263.99. This is a typical up-charge that most dealerships push on customers. It is not necessary. I purchased a bottle of Techron Fuel System Cleaner for $16 that will clean fuel systems for 3,000 miles. AutoZone will often have a buy one , get one free on bottles of Techron. I have 4 bottles in reserve. The "complimentary multi-point inspection" also included a CVT transmission service for $429. The report incorrectly stated that NS-2 Green Nissan CVT transmission fluid would be used. The user manual for a 2023 Nissan Rogue states that NS-3 Blue Nissan transmission fluid is to be used for a drain and fill at 60,000 miles. My Rogue has only 35,000 miles. Finally, a brake fluid flush was recommended for $198. I had a brake fluid flush done by a local mechanic for my BMW last month for $79. Nothing in this world is complimentary. Auto dealership service centers charge 2 to 4 times what a local trusted mechanic would charge. Beware ! read more

Jon in service was really nice. I needed another key for my 2023 Nissan Rogue (I only have one, and I'm very clumsy, it's only a matter of time before I misplace it). He was super helpful and made the second key in quick timing. Taking a star off because they definitely up-charge here, it was around $500, which is like 4x that of a locksmith. However, they know what they're doing in the service department. Can't speak on sales. read more

AutoNation Nissan - Car Dealers Near Me - Chandler, Arizona

I took my Infiniti QX80 to get serviced by Kason Leishman and I will never let anyone else service my car. He put on new brake rotors/pads which I desperately needed but he also did an oil change and rotated the tires all in an hour. He also took pictures of what services I might need in the future. You won't find someone more honest and knowledgeable to work on your car. So thank you Kason from me and my family. I'll recommend you to anyone that needs their car serviced. read more

This was my first time dealing with Autonation Nissan of Chandler and it was a pleasurable experience. Anthony Bianco Jr. assisted be in the purchase of a gently used Armada. He was very knowledgeable about the Armada and professional sales person. Ian in the F&I dept was also nice to work with as well and as a former Service writer was helpful regarding warranties. I recommend them for your automobile needs. I will try them out in the service dept in the future. Their GM really has developed a nice culture there and its noticeable compared to other valley dealerships. read more

We went to multiple car dealerships in this area looking for a new car for my daughter and this dealership was by far the best. They had a great selection of inventory and very clean. What really set this dealership apart was our salesman Kevin Bell. He was very honest/knowledgeable about the cars and was able to point us in the right direction car wise. My daughter and I were unsure of features we wanted and he was able to help walk us through what feature/package was best for her. Kevin was very patient and understanding while we made our choice. The paperwork and process was perfect and once we had finished he walked us all around so we were familiar of where to go during services and helped get her car setup before we drove away. When we need another car we'll definitely be contacting Kevin Bell. read more

AutoNation Nissan - 2024 Nissan Sentra - Car Dealers Near Me - Chandler, Arizona

Went and got my rear brakes replaced. A week later i noticed that the same rotor was damaged by the tech at nissan. Service manager admitted they caused the damage but because it was only "cosmetic" that they would not replace it; only attempt to minimize the damage. So your fault but my problem. Guess I won't be buying my new 80,000 Armada from this dealership if thus is the answer. read more

AutoNation Nissan - Damage to rotor. - Car Dealers Near Me - Chandler, Arizona

I loathe leaving bad reviews but they deserve to be called out. Omg their service PEOPLE have the worst communication I have ever experienced. I've been a Honda owner since 1990, including at this location over the years...prior to Autonation clearing out anything that might have been good about this dealership. It's a shame no one cares about quality of service nor has any respect for themselves at their job. My truck is in for a recall that was issued in June 2024. They called ME in October to schedule then canceled last minute stating they didn't have the parts. Honda corporate stated they did. No one at Autonation cares. Now my truck is there, and I'm told 3-4 hours (which no one told me when the appointment was made) so when I asked why that wasn't mentioned I was told by Brian "that's just a call center, they don't have that information as it changes daily". There's a WAY to communicate. This isn't it. I was told I could wait or take a complimentary shuttle. So I take the shuttle six miles home only to find out: THEY DON'T pick us back up! I called the service department to find out the status of my truck and had to leave a message because Brian was with another customer. They have automated text that takes you to a web page to find out your vehicle status. It only shows "checked in" from three hours ago. Never EVER will I have service here again, including RECALLS. They'll sell you a vehicle, no problem (which is where I purchased this truck) but their service is a communication disaster. Go ANYWHERE else. The shuttle driver girl was nice but that's it! Just wish people weren't so overburdened by DOING THEIR JOB. Even the guy on the service phone was annoyed I asked for a ride back, which, last time I was there, rides to and from were a thing! Obviously, that changed but NO ONE says anything unless you ASK. EDIT: the CALL CENTER (main number for the Chandler, Az dealership is in VEGAS, not onsite...horrible...and is the culprit for bad communication. This is an Autonation issue, not necessarily the dealership but it reflects HORRIBLY as part of customer service. I WAS picked up by their shuttle. It IS part of their service. Someone tell the people who answer phones! I was also called by Brian once my truck was ready and they also patched a nail found in my tire for free. I should add a star...and will, for the effort considering their hands at tied by their corporate overlord. Sad. Two stars. read more

I want to thank Nissan for helping me and making their professionalism transparent in my recent car purchase. Mr. Ricardo, Erick, and Kevin W. got me a good deal on a Nissan Frontier Pro X. After having had a bad experience with ABC Nissan on June 19, 2025, they were able to offer me a good deal. I recommend consulting them about your next car, financing, and purchase. Finally, at the time of delivery, Mr. Kevin filled my car and gave a full explanation of the entire vehicle, its navigation, and operations. read more

Salesman attitude!Very rude person after he got his money!Would not hold the door for a senior lady and car had no guarantee papers!

Had my Nissan Leaf for about 5 months, and only changed a module. Claimed to have preformed multi point inspections on my vehicle the 3 times I brought it in, but they never listened to the concerns I had or found anything wrong. Took my vehicle to another dealership that found the issues right away which had to have been preexisting since this dealership had my car longer than I ever did, got Nissan to change my ion battery and only had my car for about 2 weeks. My experience was so bad I rather drive 20 miles to have my car serviced than the 5 miles to ever come back here. read more

sign you deal then get brushed off like you never purchased a car. I purchased two yes two brand new cars the same day. You would think after the sale you would get some respect at least to get a call back from problems they have with their finance dept and lack of knowledge how to complete a form. Have gotten two text messaged to rate their service, both where given a 0 and ask to complete as to why. NO reply back and also NO reply back on an email about their service. There are plenty of dealers in the valley that would love to have you as a customer, THIS IS NOT ONE OF THEM read more

BUYERS AND NISSAN OWNERS BEWARE! Trade in values at this location are a scam and customer service is non-existant. After being lied to by a call center ter representative about a recall on our broken down car, we had it towed into this location last week. Once the car was there the employees suddenly can't find a recall. The service manager admitted the representative probably knew it was a lie by saying that the call center representatives isn't a mechanic and their job is to get people in the door of the dealership. We were still willing to work with this dealership and trade the car in towards another used vehicle. We secured our own financing and recieved a quote to junk the car for scrap but gave this dealership the opportunity to make this situation right. Instead they offered us a trade in value LESS than we were quoted for scrap and said that was the best they could do. Most unethical dealership we've worked with in a long time and a huge waste of time. Reccomend you take your buisness elsewhere. read more

Great until the sale, then they don't respond at all. Not going to buy any vehicles here again read more

Do not ever buy any vehicle from here!!! I bought 2019 Lincoln Navigator. The engine was running all day, I didn't see/hear at cold start. I bought the car, came back to California. Next day when the engine was cold i noticed this clicking noise from the engine. I had no choice but drive it for a while. The mechanic says, the engine has to be replaced which is over than $10.000!!! Shame on you!!! Dont waste your money, they will not disclose the problem and you would end up paying thousands of dollars!!! read more

Mary Ellen and Marcos were super friendly and helpful in every way possible. Highly recommend solely based on customer service.

Anthony was the best car salesman I've ever had! He was so caring and kind and helpful in every little way possible. If you are looking for a good salesman ask for Anthony! read more

Came in the other day to check out the new Nissan Ariya. We love our Rogue but have wanted to switch to an EV. Unfortunately interest rates are crazy so we couldn't find a deal that made sense, but I just wanted to shoutout Billy as he was by far the most honest, real car salesman I've ever worked with. He answered all our questions without any pressure, and when he didn't know an answer, he got the answer. We felt like we came in and got 110% of what we needed. When I'm ready to get my next car, I'm walking straight to Billy. read more

Had my car serviced (maintenance dues) today and Jeremiah M. was awesome to work with! He was very nice, made me feel comfortable and polite. It's uncomfortable as a women to have to go alone for car things but Jeremiah didn't try to pressure me into any additional services but did politely let me know what service I'd want to consider doing sooner rather than later to avoid additional cost. read more

I've used yelp for a lot of years and never reviewed. I feel I would be doing the public a disservice if I didn't share my experience at this hell hole, so hopefully I can save at least one person a lot of trouble. I would only trust this dealership with my worst enemy. The salesman misinformed/lied to me about what interest rate I could get on a loan. First, he told me my choice financial institution had a higher rate than other options he was aware of. I checked with that financial institution and learned the salesman was wrong. I was told I deserved a higher rate because the other borrower on my loan had a low credit score. I called that financial institution and learned the interest rate is dictated by the highest credit score on the loan, so that was false. I didn't know these things were false at the time, so I signed their bogus loan after waiting In the dealership for half a day with my girlfriend. A week later I was told I needed to sign new loan docs, and that if I didn't sign new loan docs there would be no loan. This was fine for me because at this point I learned about all the false information about my lending qualifications they fed me. After telling them "we're done", they continued to pull my credit. I messaged them saying to stop because I didn't want their loan. A day later the director of finance called me, told me I had a loan, and hung up on me when I called him a fraud. He did not ever call me or write back despite many messages and calls to him wanting to learn more about the loan. This is crazy because for one I explicitly stated to not move forward. Secondly, they were adamant I come to the dealership to waste even more time waiting to sign paperwork, but all of a sudden when I push back they had no problem booking a loan with a new lender I never signed for. So why the hell were they berating me to come to the dealership when it's clear they never needed me I the first place? They had zero regard for my personal time and then went against my wishes. I've bought multiple cars in multiple states in the USA. This is by far the worst experience I've ever had with a dealership. Setting foot in this dealership is the biggest regret of my life. I can't believe I let my guard down here - I also take blame for accepting things they told me at face value. This was (what I thought was) a basic lease buyout so I wasn't sure how they could rip me off here, but they did. I would single out a few players here, but I think it's best to assume everyone here is a risk to a prospective vehicle buyer because this looks like a toxic culture from where I sit. And I can't wait for the obligatory reply from the dealership saying "call the gm and we'll fix this blah blah blah". Save your keystrokes and start serving this community instead of taking from us. read more

I went in today looking for a basic transportation vehicle for my daughter. I had been looking at the Nissan Versa and was shopping the entire valley. I am usually cautious and critical of car dealerships so I was a skeptic going in. I was pleasantly surprised at the quality service I received from sales and finance. I purchased a vehicle at a great price and left with the confidence I was dealing with a top notch company. Out of all the dealerships I have dealt with, and it's been several, this dealership is #1. read more

If you want a nightmare car buying experience that will haunt you for months, go here. TLDR: THEY CRASHED OUR CAR AND THEN BILLED US FOR THE RENTAL - $4500 - AFTER GHOSTING THE RENTAL CAR COMPANY. Full story: We bought a minivan from them for our soon to be family of five last Oct. The air conditioning turned out to be broken and an engine piece. They refused to return our calls at first but finally agreed to fix items. Day of repairs we bring it in only to get told "they don't service our vehicle there." They agree to get it fixed and we head home....no word for over two weeks...finally I track them down and the van is suddenly done. We pick it up...only to find that they lied about fixing it and there's actually no record of any repairs being done. I'm done by this point and reach out to corporate to let them know my experience. Shockingly they now want to "make good" with us so take our car to really fix the AC. They have it again for another week + and then while driving on the highway, THEY CRASH AND TOTAL OUR CAR. At this point we now have had our third child and don't have a car that fits all of us. We have to contact corporate for them to offer a rental which they do through enterprise. We go two months+ with no word on the car even with repeated outreach from us. Finally, we get notice that the car is officially totaled and to get a check cut by the insurance company we HAVE TO AGREE TO RETURN THE RENTAL AND BUY ANOTHER CAR THROUGH THEM. Obviously, we're not doing that and don't believe them. We return the rental and go on our way thinking alls done. Sike! Autonation is now refusing to pay for the rental car they rented for us bc they crashed our car and will not answer any calls, emails or even in person visits from enterprise. They trying to stick us with the $4500+ bill. In summary: literally go ANYWHERE else but this dealership. They are the shady, shitty ppl selling garbage options. read more

I loath car shopping, it's a long tedious process that can be very overwhelming. But automation Nissan Chandler has made that stigma disappear. Every interaction at this location was so pleasant. Jake was not pushy, or overwhelming. He made sure Emma educated me on every step of the way, and made sure it was a fiery professional business transaction. And my transaction went through seamlessly. Thank you But I must say the real pressure comes when you walk into the that office to sign the papers and finalize the numbers on a car deal really truly is nerve wrecking even aggressive. But Mike Alearraji was amazing! This was my first time leasing and Mike gave me so much knowledge on how to lease. He worked so very hard to get me the best deal, which let me tell you he actually has exceeded my expectations by a landslide. I feel safe and confident in the choice I made with Nissan chandler and now they have a customer in me forever. Oh yea not to mention my car is amazing, and runs smoothly! read more

This review is solely for service. Caryl Curtis was amazing! I drove from California to Arizona and my truck broke down in the city of Florance. The closest Nissan dealer was in Chandler. I own a mechanic shop in souther Cali and I wish I had a service advisor with as much knowledge and amazing customer service. I ended up having my truck towed from the dealer and she helped me with the tow truck driver. Service advisors don't get enough credit! It's employees like Caryl that make a difference. I hope the service manager or GM of the store appreciate her as an employee. It's very hard to find good people to work these days. If they don't appreciate you, I surely do!!! Thank you Caryl!! My family and I appreciate you. read more

Bought my car brand new a year ago. The AC went out in the hottest week in AZ. It has been 118 degrees all week. I made an appointment a week ago to bring it in to the service dept. I told them at the time of booking the appointment that I would need a rental. The woman said I would pick it up when I drop my car off. I arrive to my appointment this morning and was treated horribly. Jennifer was my advisor and she was not friendly at all. First thing she asks if I have a ride. I explain to her that I don't and that I was told I would get a rental when I dropped it off. She said no, that is not possible they don't have any available. She said to reschedule my appointment. Again I have no AC and it is record heat of 118+. She was very rude and in no way wanted to assist me right from the start. I asked if there was a manager I could talk to and she pointed to a man in the office next to her desk. I explained the situation to him and he was rude as well. I told him I was promised a rental and he said Nissan now has a call center take the service calls and I shouldn't have been told I could get a rental. Again, not my fault. I said I also didn't plan on buying a new car from them and the AC not working. He wanted me to reschedule and I told him I could not have a car with no AC. He got up and went to the rental counter and the young lady said they had one come in that was in the wash. I have bought my last 2 new cars from chandler Auto Nation and after the way I was treated today will not be buying my next one here. I have dealt with the service center here before and never had an issue. This experience with Jennifer just cost them my future business. She needs to find another occupation because customer service is not for her. The young lady behind the rental counter was very pleasant. This is so unfortunate as I am a loyal Nissan customer but will choose another Nissan dealer for my future purchases. read more

Brought in for a recall. Told Adrian in service the number on the sheet was wrong to call the other number. He said ok. Asked if they could clip on this plastic piece that had fallen off. He said "yeah." They did the recall, at least that's what the sheet said. But did he call the right number? NO. I had to call them. Did they put that piece back on? NO. Super professional. Think I'll drive a little farther for service next time read more