Renzo was very professional with me from the first time I text him about a car. My husband wanted to look at a 2007 4Runner on this lot. Renzo really made me laugh when he communicated with me so I decided to give him the business other than other dealerships we had found online. We were treated very fairly, we bought the car at a great price, the car really sold itself. We paid cash so there was no financing or trade in. We were in and out within a couple of hours. Renzo also mailed us the plates and a small refund check promptly. We have no complaints with this dealership and would return if they had another car we are interested in. Ask for Renzo if you find a car on this lot, he is really a cool guy. read more

very poor service. We travelled from the country to view a car and pre arranged it with autoplex, looked at car, drove car were ready to do the deal and they said it just sold. My son was sitting in the car thinking he was buying it and we had to tell him we just wasted time and trip and they sold it. It all seemed dodgy to us read more

I bought an Audi Q7 in February with my husband. one week after having it the car wouldn't crank. We have had everything tested and it still will not crank unless being jumped off every time. They claimed the vehicle was reliable and it has been everything but that. Taking my kids to appointments, sports, trying to go to the grocery store I can't turn my car off if I get it cranked because it will not crank again. I was over charged for the price so now I'm not only upside down and can't get out of it, I'm also getting stuck everywhere with 5 kids. 10/10 DO NOT RECOMMEND this dealership. read more

I bought Fila 500L 2014 and I was having some troubles with the car so I got in touch with the salesman Ken he told me to come on in and they resolved the problem by giving me a loan a car and also they're going to fix my car I am really ecstatic about the whole situation Tim the owner did his best to accommodate me read more

Autoplex Motors - The car and me that was sold - Used Car Dealers Near Me - Lynnwood, Washington

God awful sales service. I will quote what I was told by a salesman here "I don't care if you buy the car or not" after raising the price over $3000 with it being later discovered the car had structural damage. read more

Great buying experience with, Clay. Didn't feel pressured into making an immediate decision, and felt I received a fair deal on my purchase. Quick and pain free shopping experience, good variety, courteous and professional service. I was pleased with my experience. read more

Good delivery of services and flexible financing options I come confused but left fulfilled Great team of car experts Thank you read more

This was the dirtiest thing I've ever had happen to me. These are not good people. And they know what they did. 100%. Back in April of 2021 my wife and I paid off our previous car just a month earlier. But we needed a bigger car. So we saw this 2011 ford flex ecoboost. We needed a 7 seater. So we pulled the trigger. And traded in for what we thought was the perfect car for our growing family. Little did I know. This dealership was that shady! I was excited, pulled the trigger. And financed the Flex. We got to love the car for 3 weeks. Before both turbos went out. It was crushing. But I had to bite the bullet. And pay $4300 to have new turbos installed. And you'd think that would be the end of story? But the turbos went out 3 more times over a year. And the shop finally said. There is too much metal flake in the engine. The engine is toast. Only way to get this car back on the road. $12,000 new long block. We still owe $9,000 today for the vehicle. I just about lost my house because of this shady group. Also. The car had a clean car fax. Encase anyone was wondering. But what they knew and didn't tell me. (I found out from another dealership) the car was nearly totally. Has a tweaked frame. Because of a severe accident in Canada. This was a Canadian car previously. Rear tires were wearing oddly on the outside edge.and they knew this. Is was on the auction report said the other dealership. I can't say enough about how stressful these guys made my life. I had a perfectly good running vehicle. And they took advantage of me and my family. Never ever go to this dealership. They will trade their morals for a dollar. I spent so many sleepless nights crushed and crying. Thinking. This is it. I'm going to lose everything over this vehicle. I can never recoup the $20k this vehicle will cost me. Please, never do business with this dealership. It may cost you everything! P.s they knew it had problems. The salesman told me the stutter around 40mph was from the a/c being on. It was subtle so I took his word for it. I have three kids and a wife. Can't go without a car. Autoplex motors in Lynwood Washington. read more

Don't ever use this company as they are criminals. They will steal your deposit and sell the car you want to someone else and refuse to return your deposit. Nothing but thieves. stay away. read more

I was there for 6 hours working a 10k auto finance. After 6 hours they finally came back and said they got me financed but with 29.99% interest! They didn't even have a restroom for me to use, the salesman said to outback to the trees. What in the world!!!! I went down the street to a Mercedes dealer and got a newer vehicle with 5.99% financing within 2 hours! read more

I recently bought a car from this company. Two weeks in some issues popped up with the car. As soon as I notified them of the issues, they immediately jumped into action. Took care of all of the issues, in fact went above and beyond and fixed other minor issues they found while they had the car!! I appreciate their willingness and speediness in helping me get my car back in a quick manner and running smoothly! read more

I had a great experience purchasing a vehicle from Autoplex. Everyone was professional and made the paperwork easy. Highly recommend this dealership if looking for a used vehicle. read more

Just don't, this place is dirty and unprofessional with buckets of dirt inside and a dirty sitting room, the bathroom is horribly disgusting, with water in the soap to make it stretch, the toilet seat left up, no paper towels to dry your hands. There's also used paper plates and empty donut boxes and everyone who works here is inside and probably saw it. Cigarette butts everywhere. The cars are hard to get to and to look at and they aren't clean either, previous owners' stickers half way scraped off for sure not taken care of or cleaned regularly. read more

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We bought a company van for our fleet in Camas, WA. After chatting on the phone with Clay, he told us repeatedly that it had "brand new tires" which was the cherry on top that made us say "ok perhaps its worth the price after all, and the almost 3 hour drive." After we arrived, we noticed two of the tires where replaced, and they where not brand new! They got used tires and put them on (maybe 85% tread on the front, 50% tread on the back) and they were not even the same brand! We called him out on this and his response was "you should have seen the last ones, it's a lot better than it was!" Also, the radio wasn't working (something else not mentioned over the phone) "We don't care about radios" was what their response was. If you want a car with a functioning radio, perhaps stay away from this place. read more

Gotta say I am impressed by the professional and helpful nature of the people working here. I came in on a rainy day hoping to check out a vehicle. I didn't expect to find a friendly face happy to show me around in the middle or a very wet and windy Seattle day, but I did. Clay is a prince among car salesmen. He made relevant suggestions and answered all questions off the top of his head like he was Siri or something. I didn't buy a car here, but Clay gave me directions to the next lot on my list to visit. Super nice guy. Next time in need a ride, Autoplex is the first place I call. read more

February 18 2020 I bought a 2008 Buick Enclave SUV just three weeks ago and it turns out that it didn't work anymore, because one of the water pump hoses exploded and honestly it's not fair to me that it will only take three weeks and they will have this problem and it's not just that also when a week had passed only one week, the engine light came on on the dashboard saying that a filter broke that helps gasoline to enter the engine cleanly. I honestly believed in you that everything would be fine for at least a few months with the truck I bought in cash for $ 8900. Sincerely, Gabriel Zamarron read more

very good dealership! Have nothing bad to say about them! Thankyou for everything. Great employees and great service

If I could rate my experience as a ZERO, I would. I worked with their sales "professional" Clay who said he had decades of experience. We settled on a price for the car, and coordinated the deal via phone. I think we talked on the phone 4-5 times over the course of the deal. Everything was arranged and set up for me to come purchase. I live out of state, so I had a flight booked. I was even told the car was "in the garage and it is mine." They insisted I wire transfer money without seeing the car. After discussing with my bank, we determined a cashier's check was the safest most effective way to purchase the car. I even provided the contact information, webpage, shared map location of my bank 4 days prior to coming out to make sure they were comfortable and the funds were confirmed. I coordinated flying in to make the purchase on a Saturday. I was literally at the airport at my gate waiting for my flight to leave for Seattle when I saw an email that said they were not going to sell me the car anymore because too many things didn't add up. It was 8:49PM when I received the email. Thank goodness I checked my email. No phone call, no text, an email! Are you kidding. The next morning, I got an email that said they didn't proceed because my iPhone photo of my ID and proof of insurance was too blurry. I gave them the pictures mid day Thursday. Between Thursday and all of Friday, they could have asked me to retake the photos. What a lousy excuse. How unprofessional, inhumane, and rude. Obviously, I am disappointed to not be driving the new car today, but I am thankful I didn't buy a car from a place that treats people this way. There is no telling what problems the car probably has. By the way, they sent me an Experian Car report that shows there were no accidents and 4 owners. After they cancelled the deal the night before while at the airport, I ran the VIN on my own, there was front end damage and 6 owners. Disgusting...There are many car dealerships. I would highly recommend you go elsewhere. UPDATE to the Business Manager's response to my review. I do not know who you are Ha L, however, your details are slightly off. The friend you are referring to was my bank, the "personal check" was a cashier's check. All normal business as usual items when buying a car. I have all of my email transactions saved with the Autoplex sales representative that goes by Clay which includes the emails regarding the cashier's check, the desire to move forward with the plan Clay and I agreed to, especially regarding the cashier's check, and the email that said the car is in the garage and held for me which I saw right before I left for the airport. The reason I was unable to answer my phone was due to being on a plane because I had a connecting flight en route to Seattle which Clay was also aware of. Ironically, I checked the listing the day I was supposed to finish the sale of the car, and it was sold. Like I said before, to anyone considering this dealership, I would run the other direction. At the end of the day, if you are looking at these reviews, don't just take my word for it. 56% of these reviews are 1/5 star ratings. Enjoy your Burger King. read more

My husband and I purchased a suv from Autoplex Motors. The customer service was great.... I original had some skepticism going into a smaller dealership, and making sure we purchase a good. Autoplex put me at ease with choosing them making sure our suv ran right. After purchasing we found the suv had few problems...(minor) and they were quick to help out and fix them. Shout out to Clay and Pat that both went above and beyond. I would recommend them for sure. Fair pricing for quality cars and suv's. read more

More than 5 years ago, I had a semi-urgent need for a larger vehicle which would allow me to accommodate and safely drive around some lively guests from a country with a loud culture. After an extensive and exhaustive research session during not one but two commercial breaks on Sportscenter, I made a list of 3 dealers I planned to visit in my quest for a comfortable and larger vehicle. Autoplex Motors was the second dealer I visited. Based on their recommendation, the car I was shown was an older 2007 R350, the mini-vanish car from MB. Aside from a small hole on the driver's seat-back,(which they fixed pre-delivery), and a missing headrest (which was replaced with a brand new unit), I feel like I purchased a pretty nice vehicle and received great value for my money. Forward 5 years . . . I went back to Autoplex Motors to inquire about a possible trade- in for the R350. I'd been having some issues with the AC and was debating whether to trade in the car for a different one. Upon reviewing the options with Clay, the nice dentally-challenged manager, we decided simply fixing the AC would make the most sense. And due to his call to a local mechanic, I was able to get it fixed at the dealer's lower cost. Top shelf white glove service at it best! read more

Professionalism: 2/10 Car quality: 3/10 Pricing: 5/10 If you find a car you like here, come PREPARED. Know what you have to look for. Gaps in panels, rust, bring your own OBD2 scanner, pre-purchase inspection. Looked at a car, and it was covered in dust, dirt and pollen. Clearly hadn't been washed for a month. The interior was not clean. Seeing how their product are used cars, you'd think they would take the effort to keep their inventory clean. But if you look at the photos of the office in other reviews, it is the same for cars. Check engine light was on and they laughed and said it's common and nothing - without ever checking. There were some serious loud noises and issue during the test drive and they brushed it off and said you can turn that thing off - without ever checking. In terms of price, they are all between $1-2k above fair value. So you need to bargain, but if they don't think you are serious, they will mock you. FYI read more

I was home visiting family when my mom got into a car accident. Thank goodness she's ok, but her car was totaled. Since she's not the type who's comfortable with cars/car salesmen, she asked me to accompany her to purchase a new car, preferably the same make and model of her Lexus because she really liked the car. After extensive online research, I found my mom's Lexus that was actually 2 years newer and had surprisingly low mileage for a 4 year old car. I called to see if it was still available and then went to the lot to check it out. I was very upfront with Clay our sales guy when I got there. I told him I had done quite a bit of research on the car, knew the value of the car, my moms budget and absolutely HATE BS/high pressure sales. I was clear that we would walk out the immediately and not look back cause my mom and I have no tolerance for people who waste our time and/or money. Clay said he understood and that he appreciated I was a straight shooter. He said he'd help in anyway he could and didn't want us to be anything less than 100% satisfied if we bought a car. True to his word, he answered our questions and gave us space/time to discuss the merits and drawbacks to the car after the test drive. When I pointed out a few cosmetic flaws/dings in the front right bumper he assured me that their body shop would fix them at no charge, which they did. I even got him to throw in two new tires because though they had plenty of tread left in them, they were a different brand from the front tires which my mom didn't like. (Yes, I know it's odd) My mom and I agreed the car was in good shape and she was interested in buying it but wanted our family friend, Alex, who is mechanic to look at it first. Alex said he could meet us to check the car but since he lives/works in Federal Way he wouldn't be able to get there until the following weekend unless the dealership was open really late after he got off work. Clay checked with his manager and the manager made arrangements to come back to meet Alex the next night at 930pm even though it was well past the time the dealership closed. He even arranged for Alex to use a local garage a few blocks from there for the inspection. An hour later, Alex said other than the cosmetic issues I spoke about above and an oil change, the car was mechanically sound. We went back three days later once the repairs were done. No hassles, no wasting time, no surprises. Contract signed, money and keys exchanged, my mom happily drove off the lot with her new car and I got to fly back home feeling relieved that things went so smoothly. read more

Prices are super inflated and in the end they are not about the customer, rather their bottom line. Had the money, ready to go! Walked away based on principal, because they would not fix a small problem. read more

Our purchase experience with Clay was pretty good, but not without a few bumps along the way. The only reason this isn't a 5 star review is because once i had papers in front of me to sign, the amount was significantly higher than agreed upon, and not for TTL. No, this had gap insurance and some other insurance or aftermarket warranty added. I'm okay with being offered these things, but not ASKING ME FIRST is a bid shady. I had to ask after the fact. Then the add-ons were removed, thereby bringing purchase price down to what it should have been. We got a good car for a good price, considering the mileage. We got what we expected to get as a reasonable "car lot" trade-in for our car as well. Clay seemed very straight with us aside from the "surprise" things on the final papers. I expect the lot ikely does this to EVERYBODY. Some folks are just so damn excited to buy a vehicle they'll sign their life away without asking any questions. Can't blame them for trying to make a little extra, but like i said... a heads-up prior to sticking it in my face for a signature would be a good idea. Better to ask at the onset rather than have to correct it as a "mistake". Thanks, Clay and Autoplex for a great car at a fair price. We love our Mercedes Benz wagon! It wasn't an easy car to find for sale, actually. read more

Neutral about my purchase of a used BMW at their dealership. When I came back to pick up the tabs, they did give it another service, did about $800 of work at no extra charge, even though it was not covered. My update later: Days after I wrote my review here, I noticed trouble with the alignment still. Took it to my own mechanic. The alignment work had not actually been done at all, and the care needed a number of repairs. Don't know if I'd recommend this place. If you do go there, bring your mechanic with you. read more

Alex & Clay made my car buying experience the best ever. No-BS negotiation for a cash deal and I had a "New-to-me" car before I even knew I was looking for one! I would definitely go back here in the future. And I LOVE my new convertible BMW!! read more

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Bro this dealership is a joke, asking 13 grand for a Acura TL that has throw up in the back seat lmfao

Sean was communicative and even took care of a tire issue before we got there. We got a very difficult to find car in excellent condition at a reasonable price. The entire process was quick and low stress and we are quite happy with our purchase. read more

Couldn't be happier with our family's experience here and working with Alex! Felt like we were dealing with family and Alex put us in the right car! The kids love screaming "Daddy's Red Car" and it makes my wife and I very happy. Great work!! read more

Had a great experience getting a car there. Pat was great to work with and very patient. Will definitely look to them again when the time comes for another car. read more

DO NOT buy from these guys! all they sell is junk! Bought VW Bug. It lasted maybe a month then tranny completely failed.NEVER AGAIN! I learned my lesson on these scum bag dealerships. read more

My husband and I went to Auto Plex on January 27th for a 2005 Cadillac srx, exactly what we wanted. The buying experience was good, pretty quick and no pressure. However less than 2 weeks after we bought the car the rear differential went out. Forgot to mention we did buy the extended warranty. Anyhow, took it to Larson Cadillac and this is where they diagnosed it. Our service advisor at Cadillac went through a couple days of dealing with the warranty co to only have them say they will not cover it because it is a pre existing condition. They said it looked like someone may have tried to cover up the differential problem by possibly tightening a nut in the differential and putting new fluid in it. It had looked like someone shaved the top of the pinion gear, very odd. But also no way to know who did this and when, sooooo. We call Auto Plex and let them know what was going on, they seemed very eager to help us and get this resolved one way or another. After 6 days we get a call back from auto plex that they will be authorizing the full repairs of our SRX. :) You buy a used vehicle you take a risk, we know that but Auto Plex stepped up and made sure our car got repaired. Everything I need to know about someone is how they handle themselves and how they handle a situation :). While i'm sad I have not had my car for 3 weeks,(they offered a loaner but we didn't need it) I know it is being fixed and will have it back in no time! The entire experience talking to and dealing with this dealer has been professional and pleasant, even under this stressful circumstance. Thank you Auto Plex for stepping up and getting this resolved! read more

Called up to ask about financing a vehicle and was told to fill out their online application. The rep said that he'd call me back in 30 minutes. After I didn't receive a response for several hours I emailed the rep directly. After 18 hours I called them back. The answer from the banks was not favorable for the type of vehicle that I wanted so apparently he just opted to not contact me. Even if they won't be able to make the sale, they should at least reply to inquiries within the time period stated. read more

I was shopping for a infinity QX4 and it seemed like Autoplex had a beauty. I called around for a mechanic to check it out, one mechanic that advertised themselves as expert Japanese car mechanics sent me to another mechanic, who just happened to be the Autoplex mechanic. I started to ask him about the infinity QX 4, but he assured me it was good, no problem before I described it to him, that seemed pretty suspicious. So I found another mechanic that did a complete buyers check. Driving it to the mechanic was great, the car drove that far...smooth, it seemed so right! BUT, they found several thousand dollars worth of problems. I was disappointed, took the car back and the salesman explained it away (BS) by saying the official Autoplex mechanic must have missed those problems. And put it back in the lot for sale. This dealership is why car salesmen have bad reputations. I'm so glad I spent a extra 100 bucks to get this car checked. read more

My experience buying my Prius was very positive. The car was exactly as it had been advertised, no surprises. Jimi was great to work with. The very best part was that there was NO pressure. read more

I have had better customer service during a TSA strip search. I was approved, but the vehicle for sale was not as advertised. They stated that they would find some other vehicles that might work in my price range. The next day, the sales person called to see if I got the list he sent. I hadn't. He seemed perplexed. I called and talked to the owner the following day, and he stated that he had not yet sent the email. So now I was the one perplexed. I then heard nothing from them for a week. A week. Then the rep calls me to tell me that he got me approved for the same car that I was approved for a week and a half ago, but didn't want, because they advertised it one way, when in reality it was far less of a car. To add injury to insult, he states hes going to,'grab my file'...and puts me on hold for 10 minutes. Your money and your time is far too important for these guys...at least mine is. read more

Don't buy from this dealer. Poor car quality and even worse costumer service. Save your money and try different dealer.

Autoplex was extremely easy to work with. They had the car we wanted and we got it for the price we wanted. They were very professional and personable yet gave us our space in making our decision. L W. read more

Awesome buying experience!!! We have now bought 2 vehicles from them and had no issues. They are fast and no bs. They even went above and beyond on a few things. We will definitely be buying our next one here. Clay and Alex rock!!! read more

Warning!!!! Autoplex Motors is the worst used auto dealership I have encountered ( my whole life I have purchased used vehicles, and I am a senior citizen), as I was sold a LEMON! Highway (99) Robbery! was fraudulently ( bait and switch was a term I learned about after the fraudulent purchase) offered the contract by Clay, sales agent at Autoplex Motors. Clay insisted the vehicle, I eventually bought,was selling at a much higher price than what was the actual sticker price ( the sticker price was not on the vehicle, I was shown the price on a paper listing of all cars on the lot). Clay told me that the vehicle had several repairs done, those repairs did not actually happen. A vehicle I bought in good faith @ $6150.00,( off the lot, taxes and licenses) less than 2 months later, is now up to over $10,000.00! After 2 weeks of purchasing the used van from Autoplex Motors, I tried to bring it back ,as I could tell from the symptoms, that the vehicle was exhibiting a transmission problem. Autoplex would not give me my money back, and Ray Minton, manager, was condescending in telling me that "no dealership anywhere ever gives the money back"( not true). The management, Ray, and sales agents strung me along, saying the vehicle was not having transmission problems, and sent the van in to their mechanics for repairs, twice, (for several days each time). Both times, the vehicle came back with the same transmission problem. After several meetings with management and sales agents about repair and replacement ( discussions in which I was given great grief), Autoplex agreed to put me in a different vehicle of the same worth, but good working order. They lied, again! What really happened, I was given an incredible amount of grief by sales agents , and offered even worse junk cars than the one I already paid for. Finally, I took my complaints to the Attorney General's office, the BBB, and the Federal Trade Commission and an attorney. The van Autoplex Motors stuck me with had a bad transmission ( had to be rebuilt), it had to have a front axle, and had several missing and broken parts replaced. .Autoplex Motors allowed the vehicle I traded in for the van,off their lot, without changing the license plate to dealership plates. The trade in car got a traffic citation (ticket) and the ticket was sent to me! Sales reps and management are skilled at seeming like 'good guys' for a customer until after receiving the final payment for their junk vehicle, and after the vehicle reveals it has serious problems. Then the sales agents were so rude and condescending and even more dishonest! The management and sales reps work together to make sure , no matter how dissatisfied, you will get ripped off. Clay, sales rep. even told me I was 'lucky' to not ever have bought a lemon before! I disagreed and said, "I have only bought from reputable people before Autoplex Motors". Do not shop Autoplex Motors for a vehicle, you will get ripped off! Autoplex Motors has an "F" rating with the WA unit of the Better Business Bureau. P.S. There is an offer by Craig Adams following this review. This is more of the bait and switch tactic used by Autoplex Motors. I responded to Craig A. and now , at 2 and 3 weeks later, I have not received any response to follow up on his offer. I believe this to be Autoplex Motors, doing what they can, to look like they attempt to be 'good guys'. Autoplex lies about making good, a bad deal. I had been to Autoplex Motors many times, and a Mr. Craig Adams was not ever there, or on the name board of all Autoplex employees. This is a false offer, by a false employee. . read more