Transparent, and easy. Not sure why other people have a hard time. My time with Danny was pretty straight forward, and easy. They all greeted me in Spanish which made me laugh, I replied no worries I speak both! He(Danny) asked literally the most basic questions; I told him I wanted a cool car to drive around for the weekends and they had a gray 2008 BMW 135i. You don't know how fast I snagged it. Thanks read more

ZAG Motors - Auto Loan Providers Near Me - Lynnwood, Washington

It's a everything is great and wonderful until you have a problem type of place. Be ready to be call a liar. Save your money and frustration and go to a reputable dealership. read more

If I could leave zero stars I would. This place will leave you feeling dirty regardless if you ended up buying a car here or not. They are pushy and use many different kinds of pressure and tricks to get you to buy a car from them. avoid this place at all costs. trust me you will never leave this place feeling good about yourself or the deal you end up with. Disgusting and shameful sales tactics. read more

False advertising! Received text and voicemail from Aisha from ZAG Motors Lynnwood. She said I could come out to their dealership to view a specific car. I told her there was a second car at their Everett location I wanted to look at. She confirmed that she would have both cars at the Lynnwood location on Sunday, 8/3/25 for me to look at in person. I told her I'd be there between 10 - 10:30 a.m. , and she confirmed that day and time would work for her and that I should ask for her by name. When I arrived, a new sales lady told me that Aisha only makes the internet appointments and that she would be helping me instead of Aisha. She then told me that the first car was actually sold two weeks ago but that "We don't update the website so Aisha didn't know I sold it". Then she proceeds to tell me that the second car was not, in fact, moved to the Lynnwood location like Aisha had promised me. Wow, so we drove from Renton to Lynnwood for absolutely nothing. This is a classic bait and switch scam, and I will not do business with this fraudulent and misleading car dealership. Steer clear of ZAG Motors. These guys are dishonest and unprofessional! read more

I previously purchased a car from this dealership about 8 years ago, and did recommended them but not anymore. Needing to trade my car, I filled out a credit app online this time and was "pre approved" by "Yazmin" who apparently played me the whole time just to get me to go to the dealership. She doesn't even work there. These people are the stereotypical car salesmen. Playbook. Don't waste your time, they are selfish and greedy. If they can't make a profit off of you, they won't do business. You're better off going to a reputable dealership who actually have good relationships with banks. You'll just lower your credit score by going here. Trust. Will never be back and will never do business with these people again. read more

Bought a used 2012 Buick Verano from ZAG Motors a little over a year ago. The year since did not age well. At the time of purchase, we asked to see the carfax report, which was provided and indicated a clean history. Within a short time after purchase, the car started surging while stopped at lights and in drive throughs, and around 8 months started giving check engine lights that indicated timing chain and oil flow issues. Estimates for repairs were near $3k. We decided to trade it for something new.... Upon providing the registration and VIN info to the new car dealership, they informed us that the car had a branded title. Further investigation proved that the vehicle had major structural damage due to an accident. The Carfax shown by ZAG had to have been fabricated. We paid a little over $10k for a car that lasted 1 year and were given $750 for its trade value. DO NOT BOTHER WITH THESE CROOKS. read more

Lies. All lies spoke with sales on the internet and on the phone before making a drive in. Vehicles were not in good shape either.

They are the worst dealer ship ever they ran my credit with over 7 different banks and to top it off i had signed a contract for a vehicle and gave them a down payment just when I was going to leave with the car they told my I couldn't cause I needed insurance i told them i would get the insurance by next day since it was already 8pm, they said they couldn't let me take it till i had insurance so whatever i left and was told to come back tomorrow just with the insurance and i would be able to take care they said to do all the paperwork and sign the contract that night so tomorrow morning i would only come pick up the car and show poof of my insurance, i show up the next day and they told me I couldn't take that car anymore and that the bank wanted to give me a different car , i was extremely angry cause i had payed over $500 to get insurance on the vehicle they had gave me the vin number for and had sign the contract for they told me I wasn't able to get that car and if i did want it i would need a big downpayment , i told them why they didn't tell me that in the morning when they were calling me to come pick up the vehicle but onces i get there im told I can't take that car and i wanted my deposit back they took close to a month to give me back my down payment so I didn't get a car with them and I couldn't go with another dealer ship to get a car cause I didn't have my down payment they are the worst they lie and take money from you without even knowing if you can have the car they suck and they should be shut down now look at the review it makes so much sense THEY ARE THE WORST DEALER SHIP EVER DON'T GO THERE THEY SUCK read more

Before I kick off this rather scathing review, I must give the salesman, James, a full five star rating. He remained an epic gentleman from start to finish and went out of his way to make things as right as they could possibly be, given that the situation was way out of his hands. I hope that he screenshots this review and takes it to another dealership where his courtesy and kindness can be better appreciated. So... once upon a time, I decided to buy a car. It's a harrowing experience, even for the most noble of self-declared queens (aka: me). I was prepared for whatever would be thrown at me and prepared to leave the lot if I sensed any shenanigans. But I picked this dealership because my friend had come here and they took pretty good care of him so I figured, 'cool, round two?'. Well... sadly... I did indeed have to leave the lot, after days of negotiation, when the owner flip flopped like fish outta water. When I turn into Professor Umbridge (the pink lady) from Harry Potter, something has gone terribly, terribly wrong. James (Mr. 5 Stars) spent a lot of time with me... we looked at so many cars and he humored my need to drive at least 5 of them, complete with my notes and my mom on my VIP call list. Yes, I was a little bit high maintenance. A big purchase is super tough! I found The One... I named her Iggy. She was fun and zippy and pretty and everything I wanted in a car. I took her to my mechanic and .... She had an oil leak and black coolant...which is super bad I guess. Sadness kicked in. How bad an oil leak? We needed a second look to know for sure. Leo (Mr. 1 Star) told me that they would work with me, they would fix the things that needed fixing, they would be straight and clear and fair. I took Iggy in for a second check. The oil leak was minor... soooo minor. With some new coolant and a $200 piece, she's be good as new... all said and done, about $750 in repairs. I pranced back to the dealership with the good news. I was willing to sign right away if they would help fix the things. And that's when Leo turned into an undignified peasant. He back tracked on his word, stumbled and tripped on his nonexistent honor, and left me utterly aghast in disbelief as he told me to my face, 'I didn't say any of those things.' See, I don't play those kind of games and when a man (or woman) sacrifices their honor to make an extra buck, thinking that my emotions would give way and I'd sign those papers... how dare you...you sniveling cockroach of a human. In front of his salesmen (and poor James), I tried to maintain my dignity but it was very hard. I remember yelling but my dear friend, who was with me the whole time, was adamant that I did not. I'll go with that. Needless to say, I walked out and I left Iggy behind, poor girl. It was hard and even now, several weeks later, I'm obviously still mad enough to write a scathing review. The story doesn't end badly though because I did find a new car from another dealership and she makes me very happy. Zag can just zig zag themselves into the Pit of Despair... bloody peasants. Except for James. read more

@LEO G. Took you 10 months to reply to my review and your concern and want to make it RIGHT? You can make it RIGHT by refunding my 4k that your company stoled from me. The bank has auction off the car at least 5 months ago, since I refuse to pay for a junker that was sold to me. Wally was trying to make it RIGHT by trying to RIP me off again with a so called fix it gemmick scham. I asked him how your tech diagnosis the engine seizing up and he tells me new technology. WTF. I'll get my money back one way or another if I have to protest by picketing or with words on my other vehicle windows which will be seen by thousands when I'm driving around washington and through others states. During my travels. read more

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My family has been purchasing vehicles from Zag motors for a number of years. Most of our purchases have gone as well as can be expected when buying a used vehicle. However our last purchase guarantees that we will never purchase as much as a bicycle from Zag. Our daughter purchased a vehicle from them less than six months ago. At that time we brought to the attention of the salesperson that the vehicle had some shaking when accelerating. He said "no problem" and to bring it back and they would take care of it. We took the vehicle back twice and the problem was not fixed. The third time they said "sorry there is nothing that we can do". After that we took the vehicle to our mechanic who informed us that there was "structural damage" to the vehicle and it probably could not be repaired safely. He would however attempt to make the car as safe to drive as possible. After almost 2K in additional out of pocket expenditures the vehicle is still not fixed and cannot be safely driven. Zag was quite aware that the car was unsafe and chose to sell it to the public anyway. We paid off the vehicle in full which was in excess of 12K. When we took the vehicle back to Zag to sell back to them at half the purchase price; they then said.."we can only give you 2K because of the Structural damage". The very same damage that they sold the car to us with!!! My daughter is a single working Mother with a child. She did not have 12K to just give away to these people!! She is now left with a vehicle that is unsafe to drive and a 12K deficit in her bank account!! Do NOT buy from them under any circumstances!! They are unscrupulous and care absolutely nothing about the safety of those that they scam!!! read more

I have purchased several vehicles over the years and this was the simplest- most fun car shopping experience I have EVER had!! Ali and Josh were absolutely amazing, they both took the time to help me get into a vehicle even with my not so great credit history, made sure I was completely happy, and went above and beyond to help me even while I was beyond indecisive in decision making. They were patient, passionate, and never made me feel any pressure to buy. I felt like they were just happy to help, and showed great team work from the start to finish. By far the best dealership I have ever bought a vehicle from. I am sending my family, friends, or anyone looking for a vehicle their way confidently and I will definitely be a Zag customer again in the future!! Thank you so much Zag Motors. read more

ZAG Motors - My ride from Zag Motors in Lynnwood - Auto Loan Providers Near Me - Lynnwood, Washington

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Don't let this Memorial Day sale lure you in. I bought a vehicle from them. I spent my 11,000 cash on it. It lasted a year. When I told them I didn't want to finance, and that I wanted to pay cash they changed cars on me and convinced me into buying this one with my cash. Beware!!! They knew the bank wouldn't finance this vehicle. They knew exactly what was going on. They took my cash. They waited for that certain me! They even kept it in the back. Unseeable. Beware beware!! read more

Don't buy from here or bring your own mechanic. These guys sold me a piece of crap car and laughed at me when I pulled away.

I only just bought my 2015 Avalon dream car on 2/10/2024. The touch screen was dead, so I brought it back for them to fix. It has been 4 days and no one has called to let me know the status of repairs. After texting my sales rep and being told it should be done tomorrow (yesterday), I'm not sure what to think. The car has low miles, but the experiences described on Yelp are quite the warning... Washington lets you have 30 days to cancel the contract, so I'll be watching that. read more

They were very helpful however, they tell you that you will receive a referral of 200$ when someone buys something there but they still have yet to live up too it. Have been eating since March. Have called multiple times yet they said they will check. They should offer something they don't provide. read more

ZAG Motors - Auto Loan Providers Near Me - Lynnwood, Washington

Bought a car from them and 3 week later it broke down and needs 13k worth of repairs thru Bmw. The financing guy told us it was previously his vehicle and that he just got new tires on it, come to find out the back tires are bald and need replacement as well as 13k worth of repairs... Bunch of scam artists. read more

If I could give this place a 0 I would , These individuals are deceitful as they intentionally disabled the engine light on the vehicle I bought. This purchased vehicle has numerous problems ranging from misfires to leaks. Additionally, I discovered that the previous owner purchased it for only $6,995 while the dealer was attempting to sell it for $10,000. I advise everyone to have a mechanic inspect the vehicle before making a purchase from this dealership as they engage in deceitful practices. Furthermore, it is wise to avoid involving the manager in your dealings as he is known to fabricate information in order to make a sale. read more

I asked to pull my credit only one time. They put 20 hard inquiries on my credit account. I'm so disappointed. I was working on my credit very hardly and they messed it up. This is insane ! read more

I was trying to buy a car from this place and the way this one sales lady spoke to me was really unprofessional and desperate to sell me anything they have and like all us customers we want to pay off a car we absolutely love but now this lady had no interest in it telling me "i hope you learn your lesson with how car selling works" which I have 10+ years of experience. Ladies and gents spend your hard well earned money somewhere else this is not the place. Her name is Lesley gallardo the nerve of this lady read more

Alright... Zag was able to make the buying process an easy jiffy one thanks to Josh. However, let me tell you... I bought my car had it for almost two weeks then into the shop it went and I still don't have it til this day. I bought a 2013 Audi Q5 with low miles with no bad history. It's been a PAIN to handle with warranty and with Audi. The warranty company only covered my rental for about a month and I have to pay other days out of pocket because insurance only covers if there's a claim with an accident. What happened if you ask? A few days after purchasing the car, I have had a notice from my car to fill up my oil. Which is odd because they stated they checked "everything". So I texted Josh to let him know. No response. I went and got my oil change. Week later, received notification again for oil. Texted Josh, no response. So I'm guessing there's a leak and this is something Zag needs to handle since I literally JUST bought the car. Josh didn't respond. He only responded when it came to buying the car. Nothing after until it got serious because I was on my way to another oil change to Audi and the car officially broke down. Thought it was an oil matter but no.. It was a piston and valve matter. The car wouldn't turn on even after adding three quarts of oil. So I had to call a tow truck, paid out of pocket for. And Audi has had my car since almost the beginning of November for maintenance. Then they were being a hassle to deal with so I had to contact the CEO of Audi plus AudiTalks to get my car the proper attention it needed because they did not want to deal with my situation as priority. The decision between the warranty company and Audi was to ensure it was just those two matters that affected the vehicle. So they had to do a whole tear down and the warranty had to bring in their people to look for themselves to double check so there's no possible of future repairs of the similar matter. Then that's what they were going to do, just fix that. THEN.... the warranty company decided they want to replace the entire engine.... So now I have to wait for parts to arrive and with holiday.. many mechanics took PTO. So I was advised that there's a possibility for it to be done "next week". I've been trying to get in contact with Leo (Zag manager) to possibly help me with at least HALF of what I will be paying for this rental from Audi... he hasn't responded. I have messaged Josh to ask Leo to contact me. And I even called the store to ask his coworkers to let him know to call me about my Q5. No response and I am becoming frustrated. If you read this far, and dealt with a common situation please DM me.. I have a question. Be advised, if you buy a car from any place like this- purchase warranty. Never buying a car here or recommending anyone to. They're not helping me with this mess and a single mother of two. They didn't care to help me getting into a rental. Luckily I work from home, or else how would I be able to go to work and get back home on time to be there for my young children in a timely manner. I'm disgusted by this place is running business for post buying customers. read more

Zero- I would rate this place a zero. Why? On August 31,2021 I came to the dealership during the day around noon with my son. I was looking to finance a 2015 Hyundai and spent four hours trying to do paper work. But then apparently I didn't get approved the first time so we left the dealership and came home around 5pm after taking the bus. I got a phone call at 7:17pm from the zag dealership from josh he called me and said that I got approved for the 2015 Hyundai and he told me to come down there and I can drive off today he said to me. Then I felt hopeful and excited about what he said because the first time I wasn't approved. hearing this from josh was a great news for me. So for not having a car for long while I have to ask a friend of mine to drive me to the dealership. we got there approximately 8:02pm. Then I wait for awhile for josh to finish with a client.after he finished helping someone else. I found out that the car I was approved for was not on the same lot in Lynnwood. Come to find out the car was at another lot at their second location in Everett. So we drove there and back with the vehicle. We proceed with the estimates of the car. While we were discussing business I gave them my down payment in cash. We start to set up insurance for the vehicle and all of the sudden they said that it wasn't approved- some how the offer from the computer screen was missing. Josh had stood up and went to Ali's office (manager). They both gave me back my down payment and said the bank didn't approve because of change of mileage. I felt disappointed and taken advantage of as well. I then had to call a friend to come pick me up. They had me there for hours leading me own a hopeful car purchase and instead this was a nightmare. I was in distressed after the owner was kicking me out at 11:00pm. I wasted my day trying to get a car from this dealership and get let down. I let the owner know that I was waiting for my neighbor to come pick me up from north Seattle. I also didn't feel safe standing outside of Hwy 99 at night. He told me I had to leave and wait outside. No regard at all or care for customers nor did he care as a person. As I was telling him my neighbor was coming soon. He then insisted I leave. Keep in mind I just spent most of my day dealing with this business I thought it would be common curtesy for him to stay until my friend arrived. He then threaten to call the police on me if I didn't leave. He then called the police on me. This made me scared. I didn't feel safe and felt very intimated. I let the police know that I was there all day and the owner sat there quite. So I left feeling like this place doesn't value customer, didn't feel right dealing with a uncomfortable situation. I didn't think it was right for the owners to deceive me in thinking that I was approved for a car, and calling me in urgency to come in and sign papers. They knew that I was single parent in need of a vehicle. The whole situation was charade. This was beyond humiliating to me. And then have the cops called on on top of that. I'm going to be thankful that they didn't rip me off. read more

I bought my van from this place two years ago, and if you know me well enough, you know all of the problems we had with this van. Two weeks after we bought it, the brakes went completely out. No noise nothing. They also put my contact info in incorrectly and we had issues with our lender, which they also never told me who it was so I was unable to contact them. The transmission then went out. The entire two years we had the car, the brakes went out twice and the transmission twice as well as a coolant leak. The dealership claimed it was wear and tear in the two weeks I had it. I'm not dumb, brakes don't completely deteriorate in two weeks but thanks. My sister went cat shopping two weeks ago and we did not realize until we were told that this was the same dealership, different location and name, but the same. I explained to the salesman (Jose) about my experience and he promised that since they own it all now, it wasn't anything like that. My sister purchased a car from them. Two weeks later the brakes go out. She called them upset and they're a joke, the salesman actually told her that he ONLY called back because of my experience. She got the brakes fixed at her own expense, all before her first payment is due. And they realized her cv axle is crap. The dealership has deleted my reviews and comments but again, if you know me, I'm not going down quietly. Spread the word. If we can find another person with a similar story, we can start a class action lawsuit. Thanks. read more

It's been a few years since I purchased my 2007 Dodge Ram 3500 from this place. It had a check engine light that was a turbo issue when I got it that was infrequent when I got it. Purchased the insurance through them. The check engine light then stayed on a few months later for the turbo. My usual mechanic said the turbo needed to be replaced. The dodge dealership said the turbo needed to be replaced. The insurance claim person said it wasn't going to be covered unless it was broken. So essentially they wanted to me to destroy the truck before they would cover it. So I replaced it out of pocket. That was just shy of $3,000. I should of wrote a review then. Fast forward to a month ago. I wanted to replace the fender flairs. I go to take one off and both of the rear wheel wells are completely rusted out. The flairs were glued to the body and I can't even replace them as they have nothing to screw to. Of course this wasn't brought to my attention. I'm not exactly sure how I feel about all this but figured someone might find it helpful. Yay rusty truck with terrible in-house insurance. Thanks guys! Also after reading the reviews I'm super excited to see the owners canned response to call them. read more

They advertise like crazy and are selling a 2017 Tacoma with 27,000 miles on it for 35k. I have a 2019 Tacoma brand new with leather and a sun roof for 39k. The 2017 has neither with cloth seats. They promise low prices but fail to deliver. Also am posting here since they delete Facebook comments and blocked me for commenting. This business is a joke. read more

Bought a car from them over 5 years ago and the way they did the financing totally ruined my credit ,they never fix the parts that were missing on the car I had a horrible experience still 5 yrs later they keep calling me after I talked to 3 different manager about not contacting me anymore since I'll NEVER do busses with them again I don't know what to do so they STOP calling me horrible service and very pushy !! read more

These folks have no sense of customer service. They have no problems unapologetically wasting someone's time and then lying about it. I wouldn't trust them to change a lightbulb, let alone perform any kind of maintenance on a vehicle. The whole culture of this establishment seems to revolve around deceiving people and ripping people off, from the sales staff to the service advisors and especially the manager. The inside of the building smells like farts and It's actually pretty disgusting. If your car happens to break down in front of their service shop, have it towed somewhere else. read more

1. TO START I want to give Jason 5 stars. HE is AWESOME. He treated me with respect and kindness and he really did try to help me. I really appreciated that. It meant the world. RUN but run to Sound National Lending in Renton if you have challenged credit. They will help you and treat you like a human being. They'll even put you in a car that goes up hills! The office "management". Classic lemon-lot type management. I don't like leaving negative reviews, I've been fighting with myself not to do this, but I have to. I know I have a very complicated credit situation, and I know that I needed some time with a down payment, they didn't care. But other places do, and I got treated with major decency and kindness the second I left Zag and went to a different dealership. Oh yea, and don't forget to have a cup of the stale, cold coffee on your way out. read more

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This dealership 1. Doesnt shoot straight. 2. Gets disrespectful when you dont agree to their multiple changes and edits to already agreed upon terms. The kind of place that even if you did buy - youd walk away with a certain uneasiness. I would keep driving on by if you see this sign from the street . In other news NW MOTORSPORTS is a great place to go for your car or truck honest at and upfront. And altho we didnt buy from DelSol they also had good customer service . Zag ? Naw breh.. read more

Bought two cars from this dealership in August, 2018. Very nice people, but when we sat down to do paperwork with them. They kept running off to help other people. We sat there for a few hours (between buying two cars) to fill out paperwork while they attended to new buyers. My husband finally had to ask for coffee. No one provided anything for us to drink. Once the deal was done and closed. We went along our way. A few days later, I called them up because I had forgotten my "good to go" pass in my old 2013 Huyandi that I had traded. I was assured that they would hold it for me in my file, until I was able to get down there. That weekend I went down there to get my pass and was told that they no longer had it. I was pretty upset driving 40 minutes to find out that they didn't have it. Fast forward to January, 2019. I cancelled the extended warranty on the car that I had bought. Apparently, it didn't cover the damages that they didn't tell me was wrong with the car. (no heat!) So, $2,300 damages later I went down on Friday, 1/10/19 to the Everett office and asked Kayla to fill out a form for the insurance company. She did. I called the insurance company, who isn't open on the weekends on Monday, 1/14/2019. They had not received it. I contacted Kayla again and asked if she would resend it again and send it to my email. I will NO longer do business with them. I have also bought another car, through another company, who I am very pleased with. When getting my quote for the $2,200 in damage. The manager was telling me that when his daughter had bought a car from there, that within 24 hours, her car engine had gone wrong and she was out of a car. When she asked for help from Zagg, they said "nope! can't help you" and turned her on her way. The manager also went into greater detail that I wasn't the first case that this has happened too and that they currently have 7 pending lawsuits against them. I have told people to not do business with Zagg! I have heard that they have changed their name also several times because of all of the negative reviews that they get. No one has nothing good to say about them. They are very shady and would NOT recommend anyone to go to them!!!!! read more

To who'm it may concern about a week ago, my wife & I drove into your establishment. We were greeted by Enrique, one of their associates he showed us around the facility. He allowed us to look around the lot. Before we made a decision, without any hassle he took his time with us. What we liked most about Enrique, is that there was no pressure for us to buy a vehicle from him like most dealerships. We were able to take a vehicle out for a drive. Now my car had just taken a tow, after had it for 18 years. We finally saw one that we liked, & were able to drive home with it extremely satisfied. Your establishment needs more members like Enrique, he is an amazing associate we greatly appreciate you Enrique. Thank you again Zag motors, for the opportunity we definitely recommend your establishment to everyone. Who is in the need of a vehicle. Ask for Enrique or any of his team members, will most definitely be more than happy to assist. Believe me when I say, there will not be any regrets. We will most definitely return in the future, & possibly purchase another vehicle here because of the amazing experience we received. Thank you again Enrique for your honesty. This experience will be with us for ever because of their honesty. read more

One of the employees was driving one of the dealerships cars like a crazy man south on Hwy 99 from Airport road to the dealership on Sept 10th around 5pm. Saw him flip off one guy he cut off shortly after that. Drove in the parking side (no lane) until he got almost to the Shell Station, then zig zagged back in forth in different lanes until he got to the dealership. I watched him park the car, then bs with the other salesman there, curious I drove by then came back and pulled in and he asked me if he could help me, and I just acknowledged and left. I can see the employees know the meaning of "representing" their employer. Your gonna be noticed with that big Red ZAG license plate. Not really surprised that there are so many negative reviews. read more

Pulled my credit for multiple lenders, ended up selling a vehicle I had ready to purchase and was waiting on the detailing and minor fixes. Don't come here wasting your time. Everyone's time is valuable and these guys want to play with your time. Salesman who went by the name of Ryan tried upselling after I called in about it. They will try to DOG you for your money. read more

Don't ever buy a car from them they give you a year warranty but is bullshit car engine died in five months and they're playing like you're dumb so I don't ever buy a car from Zag If you want to be headache free and their services horrible they treat you good until you buy the car and they treat you like shit after I can give an all star I would smh read more

Not much to say. 5 years ago I traded in my '99 integra for an '04 Acura TL. Won't reveal how much I paid as its embarrassing. It was super rushed and I messed up big time. Essentially paid a ton for a lemon that ended up costing me just as much in repairs and THEN the tranny blew after driving it less than 30k miles. Thanks guys! read more

Happy new year For all the staff that work at zag motors Ali the mangers He was so helpful for me he did make it happen and we got car with our budget thanks for your help read more

Very professional, courteous salespeople. We knew what we could afford and they helped us get the right car. No high pressure, we drove several a cars until we found a good fit. read more

So we bought two cars from them within two days one after the other and my son bought his first car from them he's 18 years old we gave them $2000 cash. We were concerned because it had like a little funny smell they said if there was anything wrong we can bring it back it was no problem. First thing in the morning I came and bought a Mercedes from them at the same time we had called them in the morning and I came in there letting them know that there's really a problem with the car we were given the runaround about bringing the car back finally when we did it ended up being the clutch they blamed it on the fact that because they screwed up on the financing because apparently my son didn't make a whole Lot of money well no duh he's only 18 and just started full-time but they knew that when they did the financing I told them if that was such an issue why did they allow him to take the car home because they were too much in a hurry to make that sale that's all they care about. But financing the car that's not our fault that's the problem of the sales guy. He should've had everything together before he continued with the sale that is his job we are there as a customer we know nothing of that. I spent over an hour in the financing office and it took them five days for us to find out if they were even going to help replace it but it took us to call them but his answer to me was he said he had no room for any money to fix it he said we bought it as is. They were only going to put 600 bucks towards it.They knew that there was a problem before we bought it they told them that they knew this and then they wanted us to pay over $1000 to fix it. They have no integrity they're liars and I will never ever ever recommend them I will never ever ever buy from them and I'm going to tell everyone that I know to stay away from them read more

Buyer Beware- Typical Skeezy Used Car Lot. My boyfriend and I went to look at a vehicle he had seen online, he scheduled an appointment with a guy named Levi (He was great btw, new to the company just started like two weeks ago). When we arrived we were directed to the waiting area as Levi was with a guest. We went to see if we could look at the advertised car while waiting it was nowhere to be found. Once we were with Levi he informed us that he believes the car was sold the day before and said he would have let us know but he said they don't always get that information if he wasn't the one that sold a particular vehicle- which ok fine, we were ok with looking at other cars if it fell within his needs/wants. So he settles on this Mustang under the condition they could get the numbers right etc. So Levi leaves us at this juncture to work with the finance manager Adonis (or Adontis** not sure, Cuban guy who is always on his phone instead of engaging) he then does all the wheeling and dealing the way skeezy car sales people do, "can you put more money down?" "Are you interested in this/that...?" "the banks can only do this" basically all the normal BS they give you to try and get you to do what will benefit them the most. After we signed all the paper work we left pretty satisfied with all the conditions. So 3 days pass and someone calls to say "oh we need you to come in to sign more bank paperwork"... ok fine. So we go back in and Levi seems confused to see us. The front desk reception has no idea why we are there and Adontis is acting like he needs to get the manager to find out why they called us in. He finally comes out after 20 minutes of waiting and then says "so here's the deal, the bank won't deal with you etc etc" giving all this BS and then proceeds to say but we found another bank that will only put you in a newer car (he then tries to describe a car my BF already passed on SEVERAL times as it was NOT a V8- literally reiterated that we were not desperate for a car and if it was not a V8 then he would wait and keep his car) but no they still want to ask the dumb question of if he wants that car, My BF entertained it and went out to look at it again but ultimately came to the same decision, that we would just take his car back and wait if he couldn't have the car we originally left with. But of course Adontis wanted to keep trying to push the car and then says but you would need a cosigner for it -_- NO- we already said we were not trying to jump through a million hoops for the original car WHY WOULD WE DO IT FOR THE ONE WE DON'T EVEN WANT?! and then even went as far to say if he took his old car back that the bank he was currently financed with was no longer going to work with him, basically saying that they wouldn't stay within their contract now. This sent me off the edge because I know how ILLEGAL that would be and how foolish he was to even say that to us. At that point he just got cut off and the manager came out to apologize and said he tried his "hardest" which I am sure he did because his signs on his business boast guaranteed approval. I said that to him and his response was "welll it goes both ways, because it can always be approved with the right down payment" basically confirming his signs are there to just give false hope or corner people into giving you cash that doesn't exist. There were many opportunities that this business could have delivered a better customer service experience even if we couldn't get the car. I don't expect them to be miracle workers but I do expect them to be honest, upfront and real! We wanted a car, had they went about this in a more professional matter we may have still been able to do business with them. Also, if management reads this and wants to give some kind of lame generic response/or even get combative, please don't waste your time. More advise is to make sure your business manager isn't sitting there texting while you are speaking to him. Its rude and annoying. You are not successful enough to be a complete jerk. If I could give this place a "0" I would. read more

STAY AWAY from this corrupt dealership!!! Came into this dealership looking for a 2017 Ioniq I saw posted online. The associate there named Luis gave me a test drive and everything looked good. He told me that the car had never been in an accident and everything was running well. I decided to buy and during the paperwork they glossed over the gap insurance and "optional fees" that were listed as such, but when asked, they said that I had to pay them the optional fees. My credit score at the time was a 770 and they gave me a 6.99% APR rate. They said that was the best rate they can get me and if I tried to find a better rate with a different lender they would run my credit multiple times until it dropped by 30 points. I asked them how I would get the car home and they told me to drive the new car home and leave my old car on the lot. I told them I didn't feel safe leaving it there and would rather take my old car back home with me and have the new car delivered. The associate James bragged to me earlier that they delivered some car sales hours away to their new owner's homes so I thought it wouldn't be a problem for them to deliver mine. They told me that my old car would be safe to leave there and to take the new car home with me, and they would send someone to deliver my old car back to me that night. After I signed all the paperwork, Luis changed his mind and told me that he would bring back my old car the following day. I came back the following day and Luis complained that he did not want to bring back my car that day, so he said he would bring it back the following week. I called the following week, and the dealership said that Luis was not working that day and that only Luis could return my car. I got a call from them the following week after that on the day that I was going to get my gap insurance taken off, and they told me that my car had been broken into. I drove to the dealership and found that the window of my car had been broken and my $500 entertainment system had been stolen along with other items in the car and trunk adding up to over $1000 worth of belongings missing from my vehicle. They told me that they are not liable because leaving my car there is just like leaving my car at the mall. I told them that they were the ones that told me to leave my car there along with my keys and they said that my car would be safe since it would be fenced up. I asked them for the video tape recording, but they said they didn't have any tape, which did not sound right to me being a car dealership with expensive merchandise all around. I finally reached an out of court settlement with them for only a fraction of the expenses that I incurred only after putting pressure on them through the police and My lender Wells Fargo. After all this, my mechanic found multiple second hand parts in the car, which means that it was in a major accident before and was patched up at some time. Stay away from the dealership. Not only are they dishonest, but they will not try and help you when anything might happen to your vehicle. read more

ZAG Motors - Auto Loan Providers Near Me - Lynnwood, Washington