I would like to recognize Jordan for the excellent service he has provided in handling our…read moreprofessional liability insurance since November 2023. Throughout this time, Jordan has always been highly responsive, professional, and helpful. He has consistently answered our questions promptly and assisted us whenever needed. His excellent service has made our experience with your company very positive. We sincerely appreciate Jordan's support and would like your company to know what a great job he has done.

We bought a policy through them for one year. Terrible customer service. They don't answer their…read morecalls. They don't return calls when messages are left. I'm not sure why their ratings are so high. Thank God we didn't have to make a claim. So grateful we found another insurance provider.

I've been with Mercury for over 25 years. They are great! Jess Lopez is the account manager that I…read moredealt with. She's awesome.

Robert Marquez goes above and beyond. He has been my insurance agent for years and has been with us…read morefrom the very beginning until now. He always checks in and follows up to make sure everything is okay. Whenever I have a question, he gets back to me quickly. He is very reliable and always treats us with kindness and respect. We truly appreciate all his help and excellent service.

I'm a mortgage broker, and I was introduced to Julius by one of my clients who uses him as their…read moreinsurance agent. In my business, one of the most important things during a home purchase or refinance is speed, communication, and service -- and Julius absolutely exceeded my expectations. From the very beginning, I was blown away by how responsive, knowledgeable, and efficient he was. After seeing firsthand how well he took care of my client, I started referring more of my clients to him whenever the opportunity arises. Whether it's residential or commercial insurance, I know my clients are in great hands with Julius. The feedback I continue to receive from them has been incredible -- they consistently mention not only the outstanding level of service, but also how competitive his pricing is. I think it speaks volumes when another business professional is willing to confidently refer their own clients. I highly recommend reaching out to Julius for all your insurance needs. You won't be disappointed.

I purchased property insurance from Julius. Working with him was great. He's very professional,…read morefriendly, honest, prompt to respond, and answered all my questions throughly. Prior to working with Julius, I talked to other agents and Julius was hands down better than all the other agents I spoke to before. I will definitely contact him in the future for my other property insurance needs.

Scott Churton helped my husband find a new combined homeowners and auto insurance policy in the…read morefall of 2023 when NatGen decided not to renew policies in Calif. He got us a great new policy with Mercury at a great price! Thank you, Scott!

Our family has been with the Tustin Insurance Agency for three generations and could not ask for…read morebetter service, care and guidance. Scott Churton has continue the excellent service that his father always gave to their clients. Not only does Scott and his associates, especially Paula, find the best coverage, and the best rate, they explain every thing about the coverage and the costs. The Boles Family will always choose and recommend the Tustin Insurance Agency for all insurance needs.

I worked directly with Carly, at Roland Gatti Allstate Insurance. Carly was an incredible help to…read moreget my insurance situation sorted out. AAA notified me that it will not renew my home insurance due to fire hazard (who's home in CA isn't in fire hazard zone?). I was with AAA for more than 25 years (home and auto insurance) never had any major claim. Carly, was truly professional, very patient with my dumb questions, and supper helpful to get me the right information, multiple quotes, educate me about insurers' credit rating, and help me get new home insurance, fire insurance, and yes, auto insurance. I truly give a 5-star rating to all aspects of my experience dealing with this office.

Exceptional service and very responsive! Carly is amazing with attention to detail, prompt follow…read moreup and always goes the extra mile to insure our family is taken care of with our insurance needs! Highly recommend!

Our experience with Laura Hahamian and her whole team was extremely positive. They were all always…read moreprofessional and very responsive to our questions or concerns in getting us the right policies to fit our lifestyle and needs. We had only one minor home claim during our time with State Farm, and we were treated with respect, patience, and encouragement as we went through the process. We recently moved from California to Wisconsin (Not because we didn't love CA, but because of family), and we sought out a local State Farm Agent for our new house and autos here, because of the excellent experience in CA with Laura's office. I feel comfortable recommending this Agent to anyone wanting an insurance agent they can trust with their home and vehicles.

I had a disappointing experience with Laura when I contacted her in August about moving my five…read moreState Farm policies (umbrella, homeowners, rental condo, auto, and jewelry) to her office. I had been with State Farm for five years and requested a brief, 20-minute introductory call before initiating a transfer. My email explained why I wanted to change agents. Yes, it discussed premium increases. But it also described specific servicing concerns: an alarm discount that took approximately three years to apply despite certificates on file, deductible changes I approved in writing that never appeared on subsequent declarations, and repeated unsuccessful requests for historical policy records. Those concerns were central to why I was looking for a different agency. Laura declined the introductory call and encouraged me to reconsider changing agents. Her response left me feeling that the servicing concerns I had described had been treated primarily as dissatisfaction with corporate rates. I replied to clarify that distinction and expressly acknowledged that her office might not be the right fit. State Farm's corporate escalation team told me I could change agents through the portal. I have since moved to another agent. UPDATE -- Responding to the owner's reply: Laura, you say my review does not reflect the full context. Several distinctions in that context matter. On declining a transfer: I am not disputing your decision not to accept my account or interpreting an agency agreement I have not seen. My follow-up actually began: "I respect your decision that your office may not be the right fit." But your email went beyond declining my business. You wrote: "I strongly encourage you to reconsider any move and revisit the issues with your agent." Declining to accept my account and encouraging me to return to the agency whose unresolved servicing problems I had just described are two different things. Your public response emphasizes the first without addressing my objection to the second. On reviewing policies you did not service: I asked for an introductory conversation before transferring. The assistance listed in my email was expressly introduced with: "If I move my policies over to you, I was hoping your office could help me with these items." I was asking whether your office would be a suitable fit and could help address those needs after a transfer--not asking you to take responsibility for my account before becoming my agent. On your response not being intended to characterize my experience as rate-related: Your email said: "In looking at your grievances, from my understanding, I believe they arise out of pricing/rate increase issues that go beyond any agent or agency's control." You then questioned how transferring agencies would solve "the issues at hand." That language broadly characterized my concerns; it did not distinguish the servicing problems from the pricing concerns. Explaining that agents do not control corporate rates did not address my concerns about requested changes, discount application, and access to records. Intent may have differed from the text, but the text is what I received. On "empathy can be subjective": My disappointment was not simply about whether an email sounded warm. It was about whether the concerns I actually raised were understood and addressed. I accept that you describe your intentions differently. That does not resolve the substantive disagreement about your response. On including your sales leader: I acknowledge that you copied Paul, and I thanked you for the introduction. For completeness, I also told him that I was already communicating with corporate about my records and that no action was needed from him. I am therefore not faulting him for failing to take action after that message. Copying him was a constructive step. But acknowledging that step does not mean I must agree with how you characterized my concerns or with your recommendation that I reconsider changing agents. My point is not that you did nothing; it is that the referral does not answer those criticisms. On privacy: I am not asking you to publish confidential policy information, coverage details, or another agency's records. My criticism concerns how you responded to my inquiry as a prospective customer. You were free to decline my business. I can acknowledge that and still be disappointed with how the inquiry was handled. I was looking for a different servicing experience--not an agent who could override corporate rates. That distinction is the reason for this review.

Scott was very professional throughout my experience shopping for new home and auto policies. He…read morewas very quick to respond on any inquiries I had on my end. Not only was he able to save us money but improved the coverage we previously had with our past carrier. I would honestly recommend Scott for your insurance needs! Very responsible and works for you! Bernie

I reached out to Scott regarding auto insurance and he was very honest about what he could offer…read moreand ended up recommending that I go with another carrier, based on his expert analysis. I was very pleasantly surprised at his honesty and generosity regarding information on the insurance options in today's strange post covid climate. He later spoke to me to answer questions I had about recommended coverages, even though I would not be a client in the short run. I would highly recommend working with him. Exceptional integrity and customer service!

They do not explain your insurance coverage, they just explain the pay, how much will be your down…read morepayment and monthly payment. And also be careful with DMV processes they over price. I paid $93 to put a car under my name at the DMV and they wanted to charge me $278. Do not go there, they are taking advantage of their own people because only Spanish people go there. Just check at the reviews from this place.

I went in almost a month and a half ago.To do a title transfer change and registration to my truck?…read moreI had to go to the office and fill out special forms since I misplaced the pink slip which was completed on site. A month and a half later, after several attempts to contact and get updates, I just keep getting pushed around from one representative to the next. No one knowing exactly is going on with my DMV CASE. I've called several times within this past week. And they keep telling me that their system is down that they can't access anything. Finally, today, I was able to go ahead and get some kind of update with them.Telling me that if they had notified me that I was required to fill out documents , bring in the pink slip and also they need some signatures. Which I completely do not understand due to the fact that I filled-out that form due to the fact of not having the original pink slip And provided all signatures and statement required on that special document.After 691$+ and month and a half later there is still no progress or update on this.

After my longtime State Farm agent retired after serving the community for 40+ years, I was…read moreautomatically assigned to another agent who was unresponsive. I decided it was time to find someone new, and I'm glad I found Scott Stevens. Scott is honest, clearly explains pricing, coverage, and your options, and works with you to find the products that best fit your needs, and not what benefits him or State Farm. He's also incredibly responsive. If he's out of the office, he lets you know who's covering, so you're never left wondering why someone else is reaching out. Great service, great communication, and someone I look forward to working with for years to come.

We want to take this opportunity to share our comments and let everyone know how pleased and…read moreimpressed we are with our State Farm agent, Scott Stevens. We had several policies (Home, Auto, and Life) with a different State Farm agent in northern CA. We made the decision a couple years ago to move to an office closer to our primary residence in Woodbridge so we could visit the office and have a closer relationship with our agent. Scott did a thorough walk-thru of our policies, listened to our needs, and made sure everything was exactly what we needed. He identified several opportunities for savings and helped us evaluate and mitigate a number of risks. Scott has stayed in touch on all requested follow-ups, and he has taken the lead to ensure everything on our to-do list moved forward to completion. All this was done without any pressure to buy new products or services. He is truly the best State Farm agent we have met, and we could not be more thrilled with the personalized service from him and his staff. We highly recommend Scott Stevens.

Lawrence is an extraordinary insurance agent and will go above and beyond to take care of you. As a…read morereal estate agent and mortgage broker, I have a lot of clients that need to secure a homeowners insurance policy for their home. When the time comes, I am happy to recommend Lawrence and his Farmers office. Lawrence and all of his associates are professional, knowledgeable, and respond very quickly to inquiries. They are extremely flexible with the quotes they give and will always make adjustments to meet the homeowner's needs; that can include adjusting deductibles, coverage amounts, or premium amounts. I have worked with plenty of insurance companies throughout my career, and I can say with certainty that I wholeheartedly trust Lawrence!

We had a great experience working with Lawrence Ku Agency, especially Tiffany. She listened to our…read morepriorities, explained our options clearly, and helped us find coverage that best fit our needs. She was knowledgeable, responsive, and a pleasure to work with. Highly recommended!