The rating of this company deserves to go up! We had an issue with our Jeep and they were very personable and quick. Within an hour of calling, Korey had me picked up and in the hands of an equally efficient repair shop. In a time when customer service and simple communication can be hard to find, I was happy to find Auto works to be like it used to be. read more

Roadside assistance reached out to this company for us. Not only was Korey professional, but he was kind and concerned about making sure I was ok. 100% recommend this company when you need a wrecker. Excellent service from this kind young man. read more

These guys came in so clutch for me and my family. My vehicle was parked on the top floor of the parking garage of our condo. AAA sent two "tow trucks" AKA phony tow companies who are the absolute worst. These guys went above and beyond bright every piece of equipment they had to make sure the vehicle wasn't damaged in the process of doing all the rigging they had to do to get it off the top floor. It was a great process and in fact the owner was the guy who came and picked up the vehicle himself. Super nice, honest man. I would suggest this company to anyone who needs a tow in the Destin area. THEY. ARE. RELIABLE. read more

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Thank you, Auto Work towing you came out within 10 minutes unlock my car for me. I do appreciate y'all you're the best.

I requested a tow service and I called Autoworks they were very professional and fast to get to me. Thank you Kory for saving me.

10/10 for Mara's customer service! Tow truck drive was awesome too but you cannot beat the service Mara had given me!

They never did show up or call. My husband had to leave us and drive back to Pensacola and get our spare key while the dog and I waited in the dark with the camper! read more

AutoWorks Towing & Recovery - My dog waiting on them to unlock our camper. - Towing Near Me - Destin, Florida

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Tyler was so nice and did a great job getting my trailer out of the sand it was stuck in. Another tow company said they would need two trucks and Tyler got it pulled out with one truck with no problem. I'd highly recommend Autoworks and Tyler. read more

we went out and got a lil muddy and got Buried and they came out and got us unstuck they weren't afraid to get muddy either very quick and professional read more

AutoWorks Towing & Recovery - Towing Near Me - Destin, Florida

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This company does not follow Florida and Walton County statutes. They charged us $501 for a non consensual 14 mile tow. They also attempted to make us sign a waiver that we would not hold them liable for damages which is against the statutes. But they wanted the money bad enough they didn't require we sign it once we refused. We plan to go to small claims court. They demanded cash when state law says they must accept a credit card or a check from a Florida bank. If you have been towed by them recently I would check your receipt and the statutes. Highway robbery literally! They have an "F" rating with the Better Business Bureau. read more

Call this company for a jumpstart on a Mercedes sprinter live in Santa Rosa Beach driver came out and jumpstarted me. He asked me if I've been given a quote I said no the driver charge me $254.25. I'm in business to, but I always make sure that my customers know what the prices. In my opinion, not a good company to do business with read more

Honda cross country motor club dispatched Auto Works Towing service to Nicville at 6pm and after 4x ETA changes supposedly driver did not find stranded vehicle and driver in publix PL. Tow service phone operator was rude and defended lost driver. After 7 hours another tow service assisted. AutoWorks was a No Show! read more

Yes, the wait was long (90 min), but the guys were able to get the issue fixed within 2 minutes. They even showed me what to do in case it happens again! read more

Great service....In my past experience with using my roadside assistance there was always miscommunication between insurance and tow truck company. They called me immediately, the dispatcher was pleasant, professional, and prompt. The tow truck driver also called immediately. the tow truck driver was prompt, professional, obviously experienced an efficient. read more

This morning our Jeep wrangler would not turn over. Our tow was attached to this company for pick up. This is how the day went. 7:15 AM ETA was 120-135 mins. So we waited. 9:34 AM ETA revised 90 mins. waited again. 11:08 AM ETA revised 45 mins. 12:24 PM ETA revised 45 mins. 2:09 PM ETA revised 30 mins. absolutely zero communication. Terrible service if you can even call it service. All the real reviews show the same disfunction. It's also evident that they post cover FB reviews to look better and raise ratings. This company should not ever be recommended. read more

Original ETA for as 110 minutes.. 10 minutes in I get a text from my roadside assistance company that the AutoWorks Towing and Recovery were on site. Naturally I call to make sure they see me only to be told they were in a town that is an hour way assisting another customer. At this point, its no problem because I was told originally that it was 110 minutes. I call back 3 hours later and they say they'll get a hold of the driver and call me back. I wait 20 more minutes and call again and they say the driver will call me. Still waiting for the driver to call me because I've lost faith that he's coming. I call back my roadside assistance and they miraculously get an answer that they're 35 minutes away. I'm still waiting. I've never felt so upset with a company who can handle this the way they did! read more

Unprofessional and uncaring. This company kept telling my daughter they would be there soon. On Friday they waited till it was too late ti get the car to the mechanic. On Monday morning they never came and when she called, they said they don't know how it happened- but it was cancelled! She waited, called and waited. Repeat. By 4:30pm they finally came. It basically took 2 days to get her car towed. They didn't care. read more

I've been sitting here for over 2 hours waiting on this business to come and tow my car. The ETA was set at 2 hours, as if that wasn't long enough, they texted me to extend it another hour! It's so hot outside and I'm miserable. They shouldn't have taken the job if they couldn't get here in a timely manner. I'm already 2 1/2 hours in, or else I would have had USAA call someone else that could have been here long ago. Shame on you for thinking it's just fine to leave me stranded in this heat waiting and waiting and waiting. Still waiting.... read more

I will preface by saying that I required roadside assistance with my cars insurance company, and unfortunately this is the company that they chose to provide towing service for me. My car broke down on HWY 123 around 6:20 pm this past Monday after calling my car insurance company for roadside assistance I was set up with a tow through AutoWorks Towing and Recovery. While my car insurance never gave me an ETA I called the towing company merely to get an idea of how long I'd be waiting on the side of the highway. Terry (sp?) answered and seemed very annoyed that I'd dare ask such about an ETA, out of her complete and utter display of rudeness she mentions that the ETA will be 90 mins as the driver has 2 tows to complete in Santa Rosa and then he will be over my way (Santa Rosa county or town..I do not know). Some time has elapsed and my wife and 3yr old child later arrive to give me a ride home (due to covid restrictions I can't ride with tow driver). They arrive around 7:15 pm. We think it will be just a short wait here on the side of the highway before the tow truck comes since that is what I was told by the towing company. However, that 90+ minutes comes and goes and around 8:10 I call the towing company again and once again the ever-so-friendly and customer service oriented Terry answers and replies with such couth that I will be forced to wait another 45 minutes as the driver now has a tow in Niceville. I have the audacity to question this miscommunication or error on her part and am met with "What can I say, he has other cars to tow?!". Meanwhile I'm waiting in my wife's car on the side of the highway with a preschooler who is tired, hungry and somewhat potty trained. This is quite an inconvenience to me I should add, and I'm seeing RED after my interaction with this piss poor excuse of a customer service representative. I immediately get on the phone with my insurance company to see if there's other options for towing as these neanderthal miscreants I'm dealing with at AutoWorks Towing and Recovery are failiing miserably. After some time ( around 8:50 pm) the tow truck driver shows up and gives me some story about being in the hospital that day, ok..if it's true why would this company force their employees to work while sick? Terrible. He backs up the tow truck and picks up the front wheels with the wheel lift, and does not chain or secure the vehicle in any other way. Furthermore, the tow truck driver travels at speeds exceeding the speed limit, making it hard for us to keep up with him as we know where we are going to have to guide him to our rural address. I called my insurance company to complain about this terrible company that they are using for their roadside assistance, because the gross incompetence and sheer lack of customer service needs to be addressed. I attempted to call the next day to talk to a manager about the poor service I received that night and I was informed that the lovely Terry WAS the manager. You can imagine the disappointment as I had expected to speak with someone professional, someone with authority, someone who might have a clue...but alas..Terry was the best they had. I requested to leave my number so that maybe someone who oversees Terry, like the business owner perhaps...might just call me back if they actually gave a damn about how they treat their customers. Well, here it is 3 days later and no one has called about this situation. Clearly customer service and quality service IS NOT priority with this company. read more

I read some very negative reviews of this company & I completely disagree!!! Very professional, very kind, on time!!! Tony was easy to work with & answered all my questions & put me at ease! Thank you! read more

Picked up my van. Made sure he knew where to take it. He left. We left. Some how beat him to Ft Walton Beach. Waited for 2 hours still NO van. Called them around 4. He had picked up to more tows and would get to FT Walton when he was ready. Arrived sometime after 6 when the. repair place had closed. Could have cared lessed that he had our house keys with him. Will never let them tow us again if we are in the need. AAA sent them.And will tell everyone we know read more

Terrible service. They cancelled my job without telling me. They never gave me an accurate wait time.

This place deserves 0 stars they are so bad! We paid a large sum of money to have our vehicle towed and taken to a dealership. The dealership called and notified us 3 hours later that they had just arrived when the distance was only 35 min max. The manager was very unprofessional when asked about the situation and could not provide an explanation for what occurred and did not apologize once. After speaking to the driver it was revealed dispatch sent them to about 8 other locations before allowing the driver to drop off the truck. You would think for the amount of money they charge the truck would be handled in a professional manner but was not. This company has very poor management and is only out for the money. read more

Never showed up to tow my car and lied to American Express and said they did! Very dishonest and unethical. AMEX had to get another company to come tow my car and said they have escalated the incompetence of this company to higher management. read more

While in vacation my son's car died in the middle in Hwy 98. The alternator head when out and I knew I did not have the proper equipment to replace it. Have to say I was in a pickle and very fortunate to have called this company. We waiting only about 30 mins for a tow truck. They have a shop which they towed the car to and repaired the next morning before noon! David was really accommodating for our situation. I see some reviews that are not so good - people have to understand that businesses can be busy but I give them five stars! read more

Do not use this place. Unprofessional, rude, not on schedule. Dispatch was unbelievably rude and unhelpful. Manager refused to get on the phone. I would use any other tow in Destin, don't waste your time getting upset with these people. They do not know how to treat a customer. read more

Do NOT allow your insurance to use these people when using your roadside assistance coverage! They do not show up within their ETA and then if you call they will tell you or your insurance company it will take an additional hour. So just a little insight, the ETA was originally 90 minutes which would have been a 9am ETA, after they no showed I was given an approximate 11am ETA. So I've now missed a half day of work and I am STILL waiting on assistance. DO NOT USE THIS COMPANY IF YOU EXPECT TIMELY SERVICE THEY DO NOT KEEP TO THEIR ETAs. read more

I had them dispatched thru pep boys &theynever showed up.i called them directly and it went straight to voicemail and don't think they ever showed up.i couldn't wait any longer for them as I was already late for work read more

I scheduled a tow for Saturday morning late Friday afternoon through my insurance company, USAA. I was told the towing company would call me between 7:30 and 8:00 a.m., as I needed my vehicle delivered to the dealership before it closed at noon. I called USAA at 9 a.m. to tell them no driver and no call so far, and was told they'd contact the service and call me back. The tow truck finally showed up - with no call - at 9:25 and left with my vehicle just before 10 a.m. I spoke to the service manager at the dealership as my car left, and he said he'd call me back before they closed at noon to give me the word on what needed repair. When I hadn't heard back from him at 11:50 a.m., I called and was told my car still hadn't arrived at the dealership. Their location is only 20-25 minutes from my house, so I was not happy. I called USAA to find out what the story was, and they called me back 5 minutes later, saying the gal at the tow company office had spoken to the driver and that he would drop off the car in ten minutes. I was given no explanation why the trip had taken 2 hours. At 12:30 the service manager called to say the car had still not arrived and that he was closing up the shop. He did his best to reassure me not to worry and said he would call first thing Monday morning to give me a diagnosis on the car. Called USAA back for another update and also got the phone number for the tow company. When I called them I was routed directly to voice mail and the message "We're sorry, no one is available to take your call," and was disconnected. USAA called back a few minutes later and reported they were told the car would arrive in 10-15 minutes. At 1:00 p.m. I finally reached Kristen at the tow company, who told me my car would be at the dealership in 10-15 minutes, and said the delay was due to the driver having "a blowout". I didn't pursue whether she meant him personally or his tow truck and finally drove over the dealership myself at just after 2:00 p.m. to see that the car was there. It was. Since I went through my insurance company I didn't choose these clowns for the service, but I let USAA know later how ticked off I was about the runaround and BS from the tow company. If I ever need a tow again I will be sure to let USAA know NOT to use these morons. So if you also happen to be a USAA customer, I'd avise you to do the same. If I could make this a zero star review, I would. read more

Do not use this company. If you use USAA roadside assistance and they give your case to this company, I highly recommend you have USAA cancel the request and contact another company. I waited over 3 1/2 hours and the wrecker never showed up. Whenever I called autoworks their dispatcher had no clue what the status of the driver was. read more

I had a dead battery in my truck. With 2 batteries on a diesel (both not taking a charge from the booster box) & truck pulled head first into a narrow driveway (couldn't jump with another car), I needed a solution. Bobby with AutoWorks came up with one. He gently lifted the back of my truck with his high speed tow, pulled it out far enough to then pull his truck around & use his battery to jump. It was just enough to get that beast turned over and now I'm off to get new batteries. Bobby was polite, professional and most of all he was committed to finding a solution rather than just showing up (knowing the bill was already paid by my roadside service). Also, the business kept me updated via text of the likely arrival time (which was accurate) and Bobby followed up with a call after leaving to suggest I have the auto store check my starter too. Very happy. read more

I would be very careful of this towing company. They charge you for service they haven't done .they will, give you an excuse why they haven't it done job they say there going to do . Worst yet they will tell you that are there to pick up your car but never picked up it , they won't call you to let you know they didn't pick up your car .they will charge you for it . When ask to speak a manger , they tell you he will call you back , never calls . No one ever knows what going . This company will give you every excuse and sad story . But also charge for it for service that they didn't . But if you park somewhere , where you shouldn't park I'm sure they will be happy to tow your car and impounded and charge you nice fat fee . But if you break down don't except any help but a nice fee . read more

Excellent service from Kirsten, the dispatcher and Jimmy, the tow truck driver. We needed a tow truck to get a pickup out of a container, and Jimmy showed up early, was professional and super helpful in offloading the truck. I would highly recommend Auto Works - they were awesome to work with today! read more

Whatever the ETA they give you is, that's when the truck will not arrive. This week, I waited 5-6 hours, then finally canceled. The original ETA was 2 hours. I called after about 2.5 hours and was told "45 minutes." A good bit after that time had passed, I called again, again to be told "45 minutes." That's when I canceled. This is the second time in the past 6 months I've waited and waited on these people. The first time, they finally showed up. This time, I gave up. I don't mind being told that it will be "5 hours" if they show up when they say they will. But don't keep feeding me garbage. read more

Terrible. Took them 4 1/2 hours to come get our truck. Called them two different times and they said about 30 min. Don't call them to tow you. read more

They over charged for a 2.5 mile tow, $277.00. Highway robbery. they came with a truck that could not lift a cargo container weighing about 6000 pounds, I had to help them and use my cargo straps to tie down. the truck was in a rear end collision and had a hole in the tire. do not use , equipment unsafe for road travel. read more

My daughter's car needing towing for some mechanical issues. We called AT&T roadside assistance and they connected her with AutoWorks Towing. They quoted her 90 mins. That time came and went when finally a tow truck arrived just to leave without a word. She called back and they never gave a reason why and just sent another tow truck and quoted again another 90 mins. That time came and went when my daughter called and they told her that the car was being "hooked up" when they weren't actually there yet. They finally arrived with no apology and only asked "what's wrong with the car?", hooked the car up and left. The guy didn't even know where he was supposed to take it even though my daughter provided the address and everything as to where her car needed to go. Thank God she wasn't stranded on the side of the road because all said and done it was over 6 hrs from the first call until they actually arrived. This has to be the most unprofessional and incompetent company I have ever dealt with. AT&T will be getting a call to let them know they need to not recommend this company. read more

This company is HORRIBLE! I contacted them at 2:20pm. They are located about 20 minutes from me. They text me saying they will arrive in 90 minutes. Then they call me and say it will only be an hour. 90 minutes go by and no sign of them. I phone them back and they apologize and say it will be another 45 minutes. An hour goes by and no sign of them. I phone them back again and they apologize again and say it will be another 45 minutes. At 5:45pm I phone them asking what the heck is going on??? I can barely hear the new operator who has an infant sitting in her lap screaming and crying and she tells me she just came on shift and that the truck is only 4 miles out and the driver will be calling me in just a few minutes and will be here shortly. It is now 6:15pm and no one has shown up or called me. I had to make other arrangements with another Tow Company, as this is unbelievable and unacceptable! read more