West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

I am so pleased with the service I received at this location. Alex went above and beyond. I was…read moretotally clueless as to what I needed to do to change the batteries on my brother's mobility scooter. Alex helped me select the correct batteries and he told me exactly what I needed to do to be able to do the job correctly. Thanks to him, my brother is able to get around again. I am extremely grateful!

This is the best battery service I've ever received, and I've been buying car batteries for…read moredecades. Keith was knowledgeable, friendly and he recommended just the right products for my needs. I was in and out in 5 minutes and I've never been happier with a battery installation. Highly, highly recommended!!

Tom at Dan's Service was absolutely outstanding in service. I limped in one night after hours with…read morean Enterprise rental car with a flat . THE CAR HAD NO JACK IN THE TRUNK. Tom under standing my perdicament graciously ,with a smile grabbed my spare ,swapped it with the flat,checked the pressure ,tightened the lug nuts with a torque wrench and sent me on my way. Thanks Tom and thanks Dan for having a guy like him at work.

Making an appointment was necessary for me. I was told I may have to wait 2 hours but I was done…read moreafter 1 hour. Serviceman made sure they had potential needed parts for my repair. I was happy with the final bill. I will return in the future when needed! And recommend them!

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I took my car to them after finding the negative post on the battery loose. I replaced the bad post…read moreand I continued to have problems with lights on the dash going on. They determined that the positive post needed to be replaced. They say they rad a digonistic test to determine the positive post was the problem $200.00 dollars later. Two days later I started to have lights on the dash. Today I took it back to them after I found both posts were totally loose. They refused to refund after I showed them how loose the posts were.What repair shop would make a rookie mistake by not checking that the posts were tight. They sure had no charge using a diagnostic device to replace a obvious, first place to look (battery post) . So if you want to pay $200.00 for a battery post this your go to garage, not mine The managers aid if I wanted my money back he would take the post they put on off. Cheap shot

Custom Radio was very helpful with helping pick out a subwoofer. My music is coming through my…read morespeakers like a rock concert!!!!

Took my son's car in to get a remote starter installed. Staff was friendlym had an appointment for…read more9a.m. car was done by 12. They were very friendly, explained the use of the starter and were very thorough. The cost was 300.00. I'm no car pricing expert but felt it was reasonable.

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

Located behind the Toyota dealership in the auto mall along Main St…read more Great experience after someone backed into my car and took off - my dash-cam's alarm notified me but the culprit was too quick and the camera didn't catch the car. Fortunately, the damage was minimal - bumper simply pushed away from rear quarter and a scratch to the paint. Repaired and buffed out while I waited and looked good as new! Additionally, lots of smiles and nice folks made me glad I came back to my dealer.

If I could give zero stars I would. We recently purchased a 2500 Silverado from West Herr Chevy and…read morenoticed a dime sized chip in the bumper upon delivery. Our salesman Nick said the collision shop would take care of it for us. Awesome! So after only owning the truck for not even 2 weeks, we dropped it off on Monday morning around 11am to be taken care of. The truck wasn't ready until FRIDAY AT 2:30pm. Absolutely unacceptable. And I don't even think it would've been ready had I not started bothering my salesman about it Thursday morning, who contacted Adam at the collision center. I've had an entire bumper painted and replaced in 2 1/2 days. Taking nearly a week is complete trash. If they didn't have time to take the truck and do what they needed to do, we could've waited. For this sole reason and unprofessional service, we will never take either of our Silverado's to West Herr Collision.