We had an issue with our car not starting so we figured it was the battery. We called this place…read moreand asked if they could fix it, after three other places said they couldn't. The nice man on the phone said no problem. So when we got there he had all the supplies ready. His name is Logan and he was so kind and talkative and explained everything to us. The price wasn't bad and he even told us about some other product that would make the battery last longer. Highly recommend this location, the other employee was kind too. Thank you to the manager for hiring such a good employee, Logan.

So I ran to Advanced Auto Parts to grab a 1 gallon fuel can. I walked in and was greeted. I walked…read morearound the store, and no one (3 employees) offered assistance. I finally found what I needed. There were 5 1 gallon gas cans on a top shelf. The price below was $9.49. I grabbed one and checked out. The Cashier charged me $16.99. I told him they are $9.49. He walked over to Where I found the cans, and said "that's the wrong part number, it is for a drain pan". We looked around and could not find the $16.99 price listed anywhere. He looks at me and says, "wanna return it?" I said maybe you should have them priced correctly and walked out.

I took my Jaguar into the Richmond service department due to a recall notice I received directly…read morefrom Jaguar. In addition to the recall, my dashboard was displaying an "SOS System" error. After dropping off my vehicle, I received a call from the service advisor the next day. He told me the recall-related system update had been completed and that the SOS error was resolved as a result of the update--implying that no further work was needed. Great, or so I thought. When I picked up my vehicle, I was shocked to see a $250 charge on my bill for an "SOS system diagnostic." I questioned this, especially since the advisor had explicitly told me over the phone that the issue had been resolved by the recall update. His story changed immediately. He now claimed they did the diagnostic before performing the update--something he absolutely did not mention on the phone. Then he backtracked again, saying they had to be cautious and do the diagnostic first in case the update caused further issues. That's not only contradictory--it makes no sense. I told him again: the update fixed the issue, you said no additional action was needed, and I was never told about any charge. His final excuse? "Well, the tech has to be paid for his time." That's not how recall work operates. By federal law, recall repairs must be provided free of charge on cars up to 15 years old. My car is only 8. I was never informed there would be a charge, never given a chance to approve or decline it, and the issue resolved itself with the recall update. Charging $250 for something that didn't need diagnosing--after telling me it was already fixed--is dishonest and unacceptable. This experience was incredibly disappointing. The lack of transparency and shifting explanations from the service advisor made it clear that customer trust and fair pricing are not priorities here. I expected better from Jaguar. I won't be returning to this service center again, and I urge others to get everything in writing before agreeing to anything here.

Let me start by saying I love my Range Rover, but I'll never take it to Land Rover Richmond…read more(Midlothian) again. Recently, I brought my truck in because the horn stopped working. Very important to fix... but I felt bad bringing it in for something so small, so I asked them to change the spark plugs at the same time so they could make a few bucks. $500 to change the spark plugs. They couldn't figure out what was wrong with the horn and charged me to replace the horns with new OEMs. Still didn't work, so they gave up. WHAT?!? They mentioned "because your car is more than 10 years old, we can't warrantee any of the work we do". WTF?!? So a place that's supposed to be filled with Range Rover experts doesn't have any Range Rover experts on site? Story gets worse. They called me and said they spotted a coolant leak. Mind you, I saw ZERO evidence of a coolant leak where we park. Never a single leak in years. But, I paid them $1500 anyway to change a coolant line (highway robbery) as a precaution. A few days later, my 16-yo daughter got stranded due to overheating! In essence, I paid Land Rover $1500 to give me a dangerous problem I didn't already have. I never should have let these ppl touch my car. I got the repairs needed elsewhere at a reputable shop with real mechanics and had to laugh at how unskilled the mechanics at Land Rover must be these days. What a shame. In my experience, Land Rover Richmond is filled with "worky tickets" who pad your bill with unnecessary work while causing problems you didn't have so they can maximize profit. Guess it doesn't matter to Land Rover Richmond if they endanger their drivers. Shame on them.

Great customer service. Always so helpful. The young man that helped me replace the battery this…read moremorning was great

Stopped in to get a part that a competitor didn't have in stock. The staff was super nice, helpful,…read moreand knowledgeable. I was in and out within 10 minutes and saved $30 by buying here. This will definitely be my go to parts shop. And they also price match, but it's probably not needed being that they're always cheaper than the rest.

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Awesome people awesome service! They have always been honest and fair with me. I appreciate their…read moreservice.

Stopped in here on the recommendation of another company that couldn't perform the work I needed…read moredone. They gave me an estimate of $350 saying the part was inexpensive but the labor was "a bitch." I called my mechanic guy and he did it for $80 total and was finished in like 15 minutes.

today they earned a customer for life! great customer service, the team members even came out to…read morethe parking lot to help me diagnose a wiring issue and just really went above and beyond the call of duty in general. Really great staff, lobby was clean and cool (which trust me, that makes a difference when you've been at other junkyards all day in the hot sun), and they were the only place around that had the parts I needed.

Quick service. You should shop online and order the part before coming in, but we came in with…read morequestions before ordering, and it was still quick and easy. As I waited, I witnessed a lot of courteous and helpful customer service. This is a very friendly establishment, and the employees are concerned with customer needs and satisfaction.

I'm a bad driver, so this place has saved me. Third car back on the road.Thanks to the guys for…read morehelping me out

By far the WORST Junkyard I have EVER been to. I enjoy trips to the local yards but I couldn't wait…read moreto leave this terrible place. Upon arriving you walk into a little trailer, where there were 3 young girls (not hot btw), that offered no assistance, and all seemed to just completely hate their jobs and know nothing about cars. Pay your 2 dollars and your in. The website claims they have 1200 cars onsite, this is complete and utter lie, there may be 200 max, and along the treeline is stacks of crushed cars. Are they counting the mountain of already processed/crushed cars as available parts cars? I don't know but still not even close to the claimed 1200. Over half of the cars are sitting flat in the dirt! Not set up on welded spares wheels, so if any of those cars you need suspension parts, transmission, diff, or access to anything under the car it isn't possible, and they won't pick it up, move it, or pull the part for you. What is the mindset behind this??? The cars in NO sort of ORDER What-so-ever! Every yard I have ever been to has some sort of field order, They are placed in designated sections of some sort like Imports, Domestic, Ford, Honda, Trucks, Vans, etc... This place, NOTHING, you have to walk the entire yard to see what they have! Luckily you can walk this entire dump with essentially no stock in about 4 minutes. You'll see a Saturn beside a Van, beside a Boat, beside an Oldsmobile. Makes no sense. The selection of cars is the worst I have ever seen. I needed some 98-2011 ranger and explorer parts. there were 3 squarebody rangers there from the early 80's, and that is it? Seriously? I suppose the other good junk yards buy all the usable cars and Pop's only gets the leftovers that no other yards wanted to buy. The ford ranger sold 100's of millions how in the heck does a junk yard not not have a single one, NOT 1???? I have been going to ChesterfieldAutoParts (CAP), my whole life, and they never have any less than a dozen rangers and a few dozen explorers. I did see a dozen Saturns. Who the heck still has a saturn let alone fixes those piles of junk. The plastic body panels explode into shattered bits in anytype of accident and they all just get totaled never fixed. Google pictures of saturn accidents, they are hilarious. DO NOT WASTE YOUR TIME going to POP's, what a waste of my time. They should just close the doors now and stop embarrassing themselves.

Had a wonderful experience purchasing a vehicle from Parrish. David and Harold were both extremely…read morehelpful and made the process as smooth as possible.

This is the Best car dealership in Virginia! I searched for…read morea vehicle for months explaining to my sales representative at Parish my budget. I drove home my new car from Parish. Honesty is rare ! They have an amazing service department also , I highly recommend the extended service agreement!