As polite and affable as they were, they're still the definition of the age old mechanic's grift…read more My truck, per their own admission, had one ball bearing that had MAYBE 1/8th" of play beyond what's acceptable for a VA inspection. On top of that, the inspector then added, I shit you not, an entire idler arm (a $60 part they invoiced for $150.99) because the bushing had a ~millimeter of play. But no worries, they can fix it all for $1,000 and the parts are right there! Even the manager, Marco, who was quite polite and professional outside of defending his tech's bullshit, acknowledged that the idler arm charge was a bridge too far. Take your car here at your own risk, because I guarantee you they'll "find" something wrong with your vehicle, but out the goodness of their hearts they'll be willing to fix it for a fee with a comma in it. Disingenuous staff- i really liked everyone I spoke to until I realized they were con artists and will bait you into giving them money so Mark Davis can pay for his next bullshit commercial. I'll be taking my truck to literally any other shop in the world where it will pass inspection with flying colors.

This place is truly amazing. I'm a single mom and I was honestly expecting to have some hidden fees…read moreadded at the end which most places do. They were transparent about everything from the jump, providing pictures, actually taking the time to sit and explain to me what it is that needed to be done, with proof. The staff was super kind, understanding and overall amazing. I will definitely be returning. If you're looking for trustworthy, this is the spot for you !

Went in to get an alignment done for my truck and it took 2 hours to get it done with basically no…read moreother vehicles being worked on. And learned that they had drained the battery on my truck. When I got my truck, I found that the tech that was working on my truck had broken off one of the cigarette chargers covers. Just a terrible experience. I will never be returning.

Big O Tire Staples Mill Road…read more 12pm appointment Greeted immediately by Nestor. He is a really nice guy. I told him I had an appointment for 12 and did that mean I'd be seen at 12. He said pretty much 12- 12:10. I told him I was leaving and inquired about how long. He said about an hour and he would call. Oil change Tire rotation Brake check is why I came. When I came back I sat in the waiting area and watched a movie they had playing. They told me that my brakes are fine but I needed 2 tires, which I knew I needed. I also needed a front alignment. Grrr. lol. But yeah, overall a good experience. Ended up leaving at 2:15. Not too bad. Roughly spent about $550 for everything. I didnt get the feeling they were trying to get over or anything. Sorry forgot to take pictures.

I am very pleased with Extreme Audio. Went there to have dashcam and window reflectors installed…read more They did a great job.

not impressed. sat there for two hours to be told they did not get my parts needed. waited two more…read moreweeks and the new faceplate was wrong color. then had a blown speak. was told it would take four hours of labor at &135 an hour plus &90 for speakers. That $640 plus tax. did it myself in two hours at home and got the same speakers for $26 cheaper. sounds like price gouging to me.

The team worked diligently to meet my needs, however during the completion of purchase Wes (the…read morefinance officer) became visibly upset and aggressive when I declined the gap insurance. Although I'd already signed up for gap through my insurance company, he attempted to pressure me into an additional payment.

I spent a fair amount of time shopping for a new Acura MDX and reached out to several dealerships…read morewith the same detailed request. I asked each dealer to provide written quotes so I could compare everything clearly and consistently. I detailed the exact specs/trim I was looking for. Prior to sending that message, about a week previously I did visit this dealership in person and completed a test drive. They were friendly during this visit, and I liked that they left me take the vehicle out by myself with no time constraints. Following that visit, I received multiple follow-ups, every day, over the next week across texts, phone calls, and emails (all on the same day). While I understand the importance of follow-up, the frequency felt excessive--especially since I had not responded or engaged further. When it came time to give me quotes, communication didn't align with my request to handle things in writing. Instead of receiving a clear written quote early on, I was asked to discuss details over the phone. I had specifically asked to keep communication via email to stay organized. The initial quote I did receive was for a vehicle with over 7,000 miles, which I later confirmed was a manager-driven/demo vehicle. The mileage was not disclosed from the outset, and the pricing was not competitive compared to other dealers offering actual new vehicles. After that, there were attempts to reconnect and reset the conversation, but I never received a clean, written quote on a new vehicle that matched my requested configuration. Just a request for me to call them on the phone and talk. I already had six quotes in hand from other dealers on vehicles with 0 to 15 miles, with all but one of them cheaper than what they quoted for a car with 7,000+ miles on it. In the end, I chose to move forward with another dealer who gave a great quote the first time in writing, included an accessory package as well, and made it a simple and straightforward process. I trust these folks are nice people based on my initial interactions, but folks are usually nice when they are trying to attract a sale. I appreciate the effort to follow up, but overall the experience didn't align with what I was looking for in the buying process or respectful of the information I provided to all dealers to give a level playing field (give me your best quote upfront then I'm making a decision the next day).

Very professional. Very quick service. Excellent work. Worth the drive to Rockville.read more

My insurance company told me to call Safelight to repair my windshield. Safelight cancelled on me…read moretwo weeks in a row. The first week they told me their driver was in a car accident. They rescheduled me for the following week. The day they were due, they canceled again saying they did not have my windshield in stock. I called Auto Glass Plus and they did my windshield in one week. I was told they both get their windshields at the same place. Auto Glass Plus was very professional and had great communication. My windshield replacement was completed in a couple of hours . I would highly recommend them!

Chris came out from BullzEye to replace my windshield! He was very polite and efficient! He was…read moredone in about 45 mins windshield in and calibrated. I would recommend Chris and BullzEye!

Bullzeye has always been amazing! from setting up the appointment to the windshield being replaced…read more Debra and Rodney didn't hesitate to text or call back as soon as they could when I had a question! amazing customer service. Will always recommend them for friends and famiily

I live the metro DC area, my son is a college student in Richmond. His car wouldn't start we…read morethought it was most likely the battery. After considering some options I decided to search mobile mechanics here on Yelp! Steve responded quickly to my request with a price and an time for service. One of the mechanics arrived at my son's place and changed the battery...my son said he was really cool. We paid and Steve emailed the receipt. It was quick, easy and professional, not to mention incredibly convenient! This type of service is clearly better than going to a brick and mortar and Steve and his crew are kind and professional. If you've never used a mobile mechanic do yourself a favor and try it...and try THIS COMPANY

I cannot say enough positive things about City Towing. Oday the owner, arrived promptly, was…read moreextremely professional & quickly towed my vehicle. I could not be anymore satisfied with the way he handled what was a highly stressful situation. Thank you Oday for your outstanding service!