Came looking to buy some Jeep specific bolts, because the Jeep dealership in town wanted $40 for…read moreFOUR of them. I ended up leaving this place with an unexpected treasure trove full of aftermarket Jeep parts for next to nothing. Me and the guy who sold them to me will know exactly what happened that day, out of courtesy, I will refrain from any further comments about it. Just know everyone that worked here was very professional, courteous, and friendly. Even after they discovered they had misquoted me FAR below the market value of the items I took home with me. Would and most likely will be shopping here again.

called up there looking for a driveshaft that showed in stock on their website. the lady insisted…read moreon getting what type of rear axle I had, even though for this vehicle that was irrelevant information. I reminded her it was the FRONT shaft I was looking for, and she snarkily replies "I've been working here for over 50 years, I know what I'm doing". how embarrassing for her, working at a place for 50 years and still doesn't know parts. She insisted that they did t have the part, and I wasn't going to say anything else. at that point I would much rather give my money to someone else, which I did.

Very helpful customer service. They were very knowledgeable…read moreand knew exactly what I was looking for and was able to explain to me how to use it

This is still my favorite parts store. You can buy parts anywhere, but the real difference is the…read moreexperience that the employees have. There are four or five people at the store that have worked here anywhere from 10 to 20 years. It's impossible to Measure how much help Their experience is. Prices at all parts stores are getting absolutely ridiculous, but there's nothing we can do about that. If you happen to come to this store, ask for Calvin. He's the best!

If only I could give "0" stars... RUDE!!! RUDE!!! Took my…read morecar to get a diagnostic check. Called to pick it up. No discussion of what was done, what was checked, or what could be wrong with my car. I called and asked what was done, he asked what the name was under, put me on hold, then came back and said, "ma'am that vehicle was picked up".. I said I know, we just got home with it and I would like to know what was done and what's wrong with it. He said they didn't find anything.. if nothing is wrong, then why does my car have 1) a rough start 2) vibrates in idle and reverse 3) it shakes and acts like it wants to die 4) it died on my husband in PARK in the DRIVEWAY this morning. He said nothing was said to them about any of that. So I asked what they do in a diagnostics check. He said it depends on. I asked on what? "Ma'am it depends on the vehicle". I asked if was hooked up to machine or scanner or what's done... music started playing. He put me on HOLD. Without telling me. I waited SEVERAL minutes without anyone picking the phone back up, so I hung up and called back. I said that was "NOT COOL!" You put me on hold without saying a word and you didn't even come back. "Ma'am, I have 5 people here waiting. I'll call you back when I have time".. I said no.. that's rude! He was talking to me first and I want to know what's wrong with my car because nothing was said when my husband showed up. He was handed the keys and told to have a good day! He said plenty was said. So I asked l... again... what diagnostic was ran, was anything found because I need my car fixed. He said nothing was found that he told my husband he can try to change out the motor mounts (we ordered them the other day with transmission mounts also and they came in today), so something must've been said for him to tell my husband to try what he already had intentions of doing. I asked how a diagnostic can be ran and nothing show, when my car obviously SHOWS signs. They should've noticed when they drove my car to move it. "Ma'am, I'm hanging up. Don't call here again and don't bring your vehicle here anymore, we won't work on it".. I asked his name.. "My name is Shawn and I'm the owner and I'm telling you not to come back here again." I asked "WHY?!" I just wanted to know what was done. We took it for a diagnostics. "And we didn't charge you for that ma'am. Don't call back. Don't bring your vehicle back." .. And here I am. Writing a review to let EVERYONE know how rude and unprofessional "Shawn" and Gary's Automotive is! If there was a choice of "0" stars, I would've picked that, but I had to pick the "1" star. We have taken our vehicles there before with no problem, but not anymore. Not after today. VERY RUDE!! VERY UNPROFESSIONAL!!! ("Shawn Grisham" is the owner of "Gary's"). Go somewhere else. Don't waste your time or money on a place that's unprofessional!! *Adding that my husband said that Shawn cut him off while he was trying to tell him what was wrong with my car, to talk to another customer about a $4,500 transmission job... you don't do that! You don't just cut people off and turn to the next.

We were in the middle of a twelve hour roadtrip when our check engine light came on, then began…read moreflashing. AutoZone could not find any specific issue, but recommended we see a mechanic. Every other place we called was unable to see us today. Gary's Automotive discovered we were basically out of oil (Jiffy Lube did not recommend an oil change for another 2k miles). They topped us off and sent us off with well wishes. Fast, friendly service! They were lifesavers! Thank you!

I called last week and was told they could replace my bumper on Monday at 1 PM. I arrived at 12:45…read morePM. They took my truck in at 1 PM and they finished at 1:45 PM. The time it took I watched an office working like a very well oiled machine. The owner and staff knew their products and prices without consulting lists or manuals. This, to me, shows a professionalism that is rarely found in businesses today. THIS is why I return to this business with every truck I buy. Thak you Chad and staff for doing what ya'll do.

I went in yesterday to get an estimate. Nobody was behind the counter. I waited. People were in…read morean office talking, noticed me and ignored me. I waited for a little while, then finally left without getting any assistance. Fortunately, there are other places in town where I can spend my money.

One of their drivers backed into my truck at a tractor supply and if it wasn't for another customer…read more who saw the whole thing, the tow truck driver would have just driven off.

Their phone etiquette is really terrible. Not a very good way to run a business!! Sorry! I don't…read morehave another 85 characters to add and I said all I have to say about their shoddy customer service. It amazes me that businesses think they can get away with being rude on the phone and go unnoticed.

I think all parts stores about the same. I come to Oreillys because a relative works for them…read more Prices are about the same wherever you go. Good service and knowledgeable people are what makes the difference. Most can't tell you anymore than what the computer says. If you find a good parts person, follow them wherever they are! It will save you a lot of problems and return trips.

I picked up a nail in the tire of our trailer and needed to get it fixed. O'Reilly Auto had a plug…read morekit. Its not as easy to use as I had remembered after and hour working with it I aired up the tire. The patch held and I was up and running again. Found them to be very helpful and knowledgeable.

Went to Advance Auto Parts Store on S 14 St. What a great experience with Shawn and Patrick. Will…read morebe my go to place for all my Auto needs.

Been doing business with them for over 50 years, back when they were Western Auto. Have a…read moremixture of 1963, 1989, 2002 & 2013 vehicles. They are knowledgeable people who are also courteous. And if they do not have the parts, will order it and get it over-nighted when possible. I drive past two of Advance Auto Parts competitors to get to their store, and it is always worth it. Have used their online ordering a few times, and it is also convenient.

If I could give this place 0 stars I would. I arrived 5 minutes before my 9am appointment. there…read morewas only one person at the front desk so it look longer than usual to get help. While i'm waiting and next in line the man proceeds to say "do you need something" as if i'm not already and been waiting in line for 20 minutes which, was understandable because there was only one person. I then get to the counter and ask with my two services can i also add on a oil change and then later change my mind about it after hearing the price when I usually get it done for cheaper amount. Then when he gives me the final price for my services it is way more than what i was quoted for on the phone and I asked how much each things costed and there was a bunch of extra things added on and so being irritated with this customer service and plus the pricing, I walked out. I later then called to speak with a manager, I was told to wait and I waited for 10 minutes and then had to call back because no one was answering. I finally am able to speak with the manager after waiting 15 minutes on hold and then he proceeds to say that a $70 oil change is cheaper than most oil changes because I have a older car and I told him well I'm getting it done at another place right now because it's cheaper and he replied with "well do you get it done for free". Then about the price change he constantly was blaming it on a employee that they had let go this week, and said it could possibly be him who gave me the quote instead of taking responsibility. I then explained regardless of if you let an employee go and he was the one who gave me the quote, they were still representing PEP BOYS as a company and proceeded to give me that quote after 30 minutes of explaining what needed to be done. He then says "that's a whole other conversation we aren't going to get into" saying how that's not the case and how i'm talking about things that don't correlate with the situation. Basically just blaming the whole thing on not only ME but also the so said let go employee due to miscommunication. at some point i hung up the call because it kept going in circles he then calls back twice and said "well we don't even have a tech to fix what you have going on" which is an electrical issue regarding my back taillight. The conversation was wrapped up quickly because it seemed like they just wanted me to come back in to get a run for my money even though he already said they can't fix what i needed to get done and I told him I was going to take it somewhere else and the call ended. I have never ever received this type of customer service and lack of respect, communication, and patience from a "professional" company like this so I am very surprised and I do not recommend ever going there for anything. Firestone on south clack took care of everything professionally and at a cheaper cost. I recommend firestone!!

I have a nail in my tire. I came in for help getting the nail out and get a tire patch. They told…read moreme their machine for tire patching is broken and the new technician they hired broke it. They said they do not recommend me getting a tire patch from the new guy. I have to go somewhere else to get a tire patch. :(