I was torn as to what to rate them as they are generally nice people and I do not like giving nice…read morepeople a bad review. Unfortunately after the experience I have had I have to do so. I ordered new wheels and tires for both my new 2024 RAM 2500 Limited and my wife's Jeep Wrangler Rubicon. The initial install went great aside from them leaving all my new wheels and tires a mess from the install. Hey, these things happen, but is disappointing when spending that much on nice new things. What is causing this post is I took my truck in for a rotation and while doing so one of the techs didn't pay attention and broke off a wheel stud with his impact gun. They told me they did it and gave me info to get it covered, but unfortunately I had to handle finding a shop and handle getting fixed, taking a 1/2 day off from work. Then it was a pain to get reimbursed - not at all a good experience. Zero customer care. A few weeks ago it was time for another rotation and this time I decide to have the dealership do it as part of a service. I immediately get a call asking who last worked on my tires and wheels. I ask why and they proceed to tell me (2) of the studs are broken off 1/2 way inside the lug nuts. The opposite side from where the previous tech had broken a stud. I had to pay to have dealer fix and then when I try to contact Discount Tire, I either get left on hold or leave a message that is never returned. This happened multiple times. I decided once again to try contacting Discount Tire before leaving a negative review and Josh is not available so I speak with Derek. Derek seems to actually take an interest and I explained everything to him and he agreed to reimburse me for the costs caused by damage. Just needed a receipt. I let him know I was traveling and would get with him later in the week. I called him and due to our schedules not aligning I emailed him the info and asked for a confirmation that he received what he needed. Now radio silence. I have tried numerous times to reach him for the past week or so, 10+ rings for someone to answer the phone, sitting on hold for 10+ minutes, I have now decided my time is worth more than this effort and money. I have posted a picture the dealer sent me, I do not have a picture of the original damage. Yes everyone is nice, but the reality is I cannot trust them to work on my vehicles nor do they seem to have their business running in a fashion focused on customer service. Be cautious on using them for anything.

Bright in a tire pressure low warning. So far, they are slammed, waiting time is 5 1/2 hours…read more After the remodel, there is limited seating.

Drove to 45 minutes to get 2 tires mounted for a truck that has never seen the road. And they won't…read moremount them because they are to old they said. And they won't let me sign a waiver for it either. The next tire shop had no issues. They just want to sell new tires. Very rude too

I had lost a lug nut key to my truck. They didn't have one in store but Brandon took his personal…read moreone out of his truck and gave it to me. He said he would get himself a replacement. Customer service like that is hard to find.

Again and again through the years as I buy tires and need service this is the only place I would…read morego- today I pulled in thinking it was time to buy tires and they said my tires were ok, I just needed a patch on one. They easily could have sold me new tires- that is integrity. I highly recommend!

These guy's are on the ball. Every time I need tire service they say bring it on... I've purchased…read moretires, replaced tires, brakes & alignment etc... I have trucks and it takes a tire shop like Big Country tire to handle the heavy stuff. Quality, service, good value. Can't make everyone happy, and I trust their knowledge. If they say they can't fix it because the whole front end is worn out, then they might have just saved your life. Their credit card probably wasn't any good also... Lot's of Shiff out there.

Came in on a Saturday, late morning, great customer service and got what we needed done quickly!…read moreThank you Midas!! PS: I love the Crown pens, I definitely want one, or two! LOL!

Brought my 2019 VW Jetta in less than a month ago because I thought the breaks were going out…read more Turns out it was the rack and pin that went out. They ended up telling my insurance that it went out because of ware and tear when it was actually caused by the accident. So now, my insurance will not do anything to help.

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

I was stranded on 20 heading east (an out of towner)my steering wheel locked up on me.Luckily…read moreDosser was literally on the feeder next to me. Towed my truck to their shop and they handled me right there and then and WHAT AMAZING HOSPITALITY from the front office staff. They even gave me a ride to my hotel since I was driving back home to Houston I had to spend the night in Abilene and they also picked me up and dropped me right back to Dossers thanks to cowboy! 5/5 STARS

We are so lucky and blessed to find Dosser Auto Repair shop. The whole team was beyond exceptional…read moreand treated us so kind. The receptionist was super sweet and she genuinely treated us like family. The owner Dwayne and his team were very helpful and patient with us and our jeep to find out the problem about our batteries. It was definitely God who sent us here to get the help we needed to get to our destination. If you are ever in need of help for your car, this should be your stop.

Scheduled car to be repaired on a date over three months out to coincide with absence and was told…read morethat it would easily be repaired that week we were scheduled. We dropped off the car and came back to pick it up the next week only to find out that it had not been touched and we were never notified. Granted these were not big repairs. These were small repairs and could've been done and completed quickly, but the biggest disappointment is that all the planning had been done and assurances were given, but they did not keep their word.

I am fortunate to have one of my vehicles repaired at this body shop oo…read moreTreadway. The owners are Christian and my car looks impecable. Does being a Christian make a difference.? I would say so. Yes.! Tony is the owner on site and he has been my go to person throughout my experience with this orthepedic nightmare. He responses have always been encouraging and I will keep praying for you. I always leave feeling like I have gotten part of me back. He was conservative in estimating the body work and still gave me a break on other install parts. He is always willing to listen and his body shop staff focuses on their skill set in repairing a car to gem quaility . I have a 2002 f150 Harley and a 2008 Charger that I will take to Tony. He is another Dr. Joseph Crumblis . I review everything I have done in Abilene since moving here from Dallas. My experience with Abilene business owners has always been great.

Moved to Abilene a year ago from Florida and it's been a challenge trying to find a shop that uses…read moreAmsoil and is honest. For the past 11 months I've been using the Toyota dealership and it's been a pain in the ass. They have made so many mistakes I had to find a new place for service. Came here after someone at work recommended them. Made an appointment for an Oil change on my Tacoma with Amsoil oil, they also wired my camper shell AND a State inspection for less that the oil change at the dealer. Everyone was nice and they accommodated my appointment as a new customer. I will definitely be back with my Tacoma. Oh and they had me in and out quickly. Thank you Tribe Automotive for excellent service. You just gained a new customer.

In the past after initially opening. I heard great things about Tribe and I would love to give them…read moremy business however, I have contacted them on three occasions over a couple months to inquire about obtaining an estimate and have been told each time that they would call me back. I have yet to receive a call. I cannot speak to the value or quality of service they provide because the communication has not been great. Live right here in Tuscola near Coronado's Camp. Dude H. obviously is not my name. It's a moniker that I use on all SM.