I stopped in Napa to obtain a headlamp bulb for my auto. There were four men working and no other…read morecustomers in the store. I went to the counter and asked them for the specific bulb for my make and model car. I could see from where I was standing that they had the bulbs featured on the floor. I just needed to confirm the part number. The man helping me spent five minutes looking in the computer and asking me the same question several times. He then called over the manager or his supervisor and they spent an additional 5 minutes looking in the computer and asking me the same question. None of them seemed particularly happy to be helping me and were not overly friendly - not friendly at all. They seemed almost bothered. A dour, unfriendly, unsmiling atmosphere. Finally they found the part number and attempted to sell me a two bulb set instead of one and the price was actually higher price for a set vs buying two individual bulbs. The manager gave the part number to yet another man who went into the back and came out with A generic Napa blue box. I asked them the difference between that lamp and the ones on the floor and they said nothing. ?????? I will be going to O'Reilly from now on. Where the staff is friendly and happy and staff have even volunteered to replace a bulb in my headlight or tail light before I leave the parking lot.

I'm disabled and needed a battery , my car would not start so I called oreillys and asked if they…read morehave delivery on Batteries . Not only did they deliver my battery but they installed it and would not except any money for work . Also had a tail light out and one of the staff took many bolts out to get to bulb and once again , would not take money for work . You just don't find service like this anymore in the auto repair industry. I highly would recommend to anyone needing a part or advice .

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Mike is the bees' knees! I came in with a burnt bulb in one of my tail lights, and Mike helped me…read moreto get it replaced efficiently and effortlessly. He also taught me about bulb grease in the process, which was greatly appreciated. Give this man a raise! Thanks, Mike.

Dustin is The Man! Stopped in at Auto Zone today to purchase some sunshades. Had the good fortune…read moreof encountering Dustin. He is the store manager and is exceptional with customer service. He was smiling and genuinely appreciative of my business as a customer. He can certainly teach his competition and many other businesses the approach to customer service.

I recently placed an order with H&H, and the package was…read moremisdelivered. I contacted them immediately and provided the proof photo that UPS uploaded. They then asked for a photo of my own door, which I also provided. A representative from H&H confirmed that the delivery photos did not match and that the package was indeed misdelivered. I was also told that all orders are insured. UPS's investigation was supposed to be completed within 4-6 days, yet I have not received any update. Despite my consistent communication, the H&H representative stopped responding to my emails altogether. At this point, I'm out over $600 with no resolution and no communication. This has been a very disappointing experience and reflects extremely poor customer service.

Wonderful customer service and knowledge of classic cars! Would recommend this place to anyone…read morelooking for parts for an older vehicle.

I highly recommend this location. Danny and the staff went above and beyond to help me with my new…read moretire purchase and alignment (Road Hugger GT) for my Hyundai. I sincerely appreciate their professionalism and commitment to excellence.

I don't usually write reviews outside of food and restaurants, but Howard and his team at this…read morelocation are top notch in customer service. I came in because my front driver tire pressure sensor went off twice in one day so I took it into this Discount Tire. Sure enough, they found that my wheel had a crack which was causing the tire to lose pressure quickly. Howard pointed out to me that it was about time for a new set of 4 tires anyways since the tread was low. Since my vehicle's stock wheel needed some calls around other sources to find, he did his due diligence in trying to find the exact model. Unfortunately there weren't any available, so he gave me some options and in the end I decided to replace the rims so that they would all match. He told me the set of 4 tires would be there in 3 days (it was Tuesday so it would be there by Friday), but I wanted to wait on the wheels to deliver which were expected the following Wednesday. Howard called me today (Monday) and let me know the wheels came in early, so I went in after work to have them installed. Total time was about 30 minutes to install. I appreciate Howard and his team's genuine care for customers and providing reliable service when in a bind. I'm very satisfied with how everything went and will be back if/when I have tire or wheel issues.

Very bad place employees rude wouldn't help if car was laying on ground and you needed wheel's…read morewouldn't let you use their jack or bring one in will not be going back Payless is just a few miles down the road and they are happy to help

Great place to get some really good deals. Fortunate to have a place like this in Northwest AR. I…read morehave bought parts and whole vehicles from them and have been very impressed with the value for the buck. If your not familiar with these type of salvage yards you should read up before you go and don't forget to take your own tools.