Whenever I am missing or forgetting a part or in a rush for a replacement, this AutoZone location in Daly City never failed me. The staff are super knowledgeable and friendly, as they always help me find what I need quickly, especially during my DIY car repair projects. The employees usually recognize me, as I come here often for auto parts, car wash supplies, and other car items, which makes the experiences feel more personal. Just keep in mind the staff aren't mechanics, so don't expect them to diagnose, fix, or install items on your car, they're experts to sell parts, loan tools, and offer advice to help you do it yourself. The staff are usually going out of their way to help customers work on their cars in rare occasions. The store is well-organized and stocked, they tend to be on the pricier side and don't price match online stores with the exception of O'Reilly, which is usually the same price. That's pretty expected at auto parts stores, though when you're paying for the convenience of getting parts immediately. If you need to get back on the road in an emergency, I would definitely pay extra to get the part right away. I also bring my used motor oil and oil filters here for recycling. While many reviewers complain about customer service and taking empty motor containers is not their responsibility. If you want reliable parts fast with helpful staff and don't mind doing the work yourself, this is a solid spot in Daly City to buy auto parts. There is also plenty of parking available in their private lot. read more

This was by far the worst AutoZone experience I've ever had. The employees at this location were completely unprofessional and unbelievably unhelpful. The moment we asked Paul for help, he immediately said he wasn't going to do it. Adrian then suddenly found something else to do and avoided helping us until we asked him multiple times. When he finally came outside, he admitted he didn't even know how to replace a battery. We were left trying to figure everything out ourselves. When we went back inside to ask for tools, Parts Expert John was completely useless. Instead of helping us, we had to search for the tools ourselves, only to find out they didn't even have what we needed. The entire staff acted like helping customers was an inconvenience. We were ignored, brushed off, and left to do the job ourselves despite coming to AutoZone specifically for assistance. If this is the level of customer service this store considers acceptable, management needs to seriously rethink who they're hiring and how they're training employees. I won't be coming back, and I wouldn't recommend this location to anyone. read more

Walked into AutoZone expecting auto parts. Instead, I accidentally attended a live performance of dick holding by employees. Adrian and Paul were both grasping their gems while we stood there asking for help. Truly inspiring dedication to doing absolutely nothing while looking impaired. Olympic level. Eventually we found John, introduced as "The Parts Expert." If by "parts expert" you mean a man who looks for a ratchet while for an hour so be it, If your dream job is collecting paychecks while avoiding all forms of productivity, ask for John. He'll show you the ropes which mostly consist of wandering around, looking confused, and disregarding all senses of productivity. I honestly saw more employee dick-holding than I saw actual auto parts. AutoZone should consider adding a practical interview question, such as: "Can you identify a ratchet?" If the answer is no, perhaps don't give them the opportunity to get paid and pocket-stroke. read more

Probably the rudest person I've talked to on the phone in a few years. I thought I was being Pranked until I realized I called them just made me an O'Reillys member from now on AutoZone can suck it if that's how you're gonna talk to customers on the phone. read more

Quick Review about AutoZone Fix Finder service. They lend you an OBD handheld computer to plug into your car OBD port to download error codes so you can diagnose issues. Its a free service! Can save you hundreds to diagnose at mechanics?? First time using this service and was a game changer. Mechanic said $140 to diagnose. read more

The staff is awesome and the inventory of parts its non comparable to other BIG stores. Great job on the customer service aspect also. I ordered the parts online, also very user freindly. Thanks all. read more

This is my go to for batteries, car accessories, and parts. I enjoy the service they provide especially when I have questions. They are pleased to oblige. read more

I needed gasket for oil drain for my Dodge/ Cumunigs truck. It's a large ring, about 1", shown on AZ website. They show it as available but when I went to store, they did not have it. So I ordered online. What came is a ring not even half the size, ridiculous for Cummings, that has 14 quarts of oil. By the way, the AZ website is not easy to navigate. Good thing this part was little over 1 dollar. Inever buy anything from AZ. Waste of time. read more

Did you know that AutoZone offers free alternator check at every location? This was very helpful to determine if my alternator needed to be fixed. My check engine light was on as well and they checked the codes real quick with the OBD2 device. This was free too. At an auto shop you would have to pay for this simple service. read more

Worst location, never opens on time. Corporate needs to improve this location. Employees are lazy and NOT helpful

I needed my headlights fixed and I was helped by Adrian he was very nice and helpful , he even helped me install them .great service highly recommend read more

First time visitor and Soooo thankful I chose this shop! I was helped by Brando and Victoria and had the best experience. I wasn't ready for my car battery to die on me today but Brando came right up to me working on my car in the parking lot and offered his help and he went above and beyond helping me troubleshoot things until I was safely on my way. Victoria came out to ensure everything was safe and I was good to go. It was their kindness I really needed today and they more than gave it. Thank you both so so much! read more

Waste of time for over an hour. They are too busy to help with a battery change under warranty. Ended up calling AAA. Never had any issues at any other Autozones all across CA. read more

Called this place to ask a question about my car battery they were charging for me and this unprofessional smart mouth guy picks up and is instantly rude. Like what kind of customer service is this? I believe his name was Carlos, he definitely hates his job and needs to be fired because I am not the only person with a terrible interaction with him. The salesman was very helpful and patient with my order and I commend him. Just avoid this Carlos guy, rest of the guys are ok. read more

Edgar is the definition of leading by BAD example as a company based around customer service I dont know how you can put someone in charge who thinks it's ok and teaches people under them to not help you replace windshield wiper blades WHEN ITS RAINING!! It was only drizzling when I came in but the rain was going to get worse later and my wipers were trashed and Edgar refused to help me change my blades or send someone out to help me because he "didn't want to catch a cold" after politely asking again he still refused to help me and said it's "not policy" "we don't have to" and it's "weird I don't know how to do it myself" after I replied saying this is why people go to oreillys he said "yeah go ahead they have way better service" and I did and they actually helped me! Moral of the story go to oreillys!! read more

I visited this store recently to purchase a new battery for my car. I had the misfortune of dealing with the store manager Carlos Roa. From the get-go, Mr. Roa was surly.  When I entered the store, rather than greeting me, I had to walk down the terminals to find Mr. Roa, because there were no other employees on the floor.   Carlos seemed to be in a bad mood and did not appear to want to interact with me.  He had a negative disposition during the entire transaction.   AutoZone is great, generally. But, you might want to avoid this location and visit another. I told the regional manager, Angel Buenogonzalez of Autozone, about my poor experience with Mr. Roa. I heard nothing back. No acknowledgement. No sorry. Nothing. Wow! The good news is that my new car battery from Autozone has performed great so far! read more

Awsome Crew went in and got my items really fast and effiecent. The crew is very knowledgeable.

I want to send a big shoutout to LEE. He is super amazing . I just got home when I noticed my right rear tire was leaking air fast. I went down to auto zone but by the time I got there, all the air was gone. Lee helped me pick out the right item so that I could plug the leak, not only did he do that but he came outside and fixed my tire for me . Then he put air inside of it . I was back on the road again. Thankyou lee... he is very considerate , and cares about his customers. I will always come back to this auto zone as long as he is working there!! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Daly City, California

Most of the dudes at this location are assholes. They all seem super unhappy with their lives working at Autozone. The dude that helped me was just plain in a bad mood along with the guy next to him. He grabbed me the wrong air filter for my truck and had to tell him like 3 times it was wrong! He refused to believe me at first and then finally must have realized his mistake. He didn't say anything or apologize and then grabbed me the right air filter. Then he thought I was rushing him by telling him I have a phone number with Autozone. Damn! read more

I called to find out if they had brake rotors in stock for my vehicle. The first time I called it took a while to answer. The lady who answered the phone asked me if I could hold. After being on hold for more than 10 minutes I figured they must've forgotten about me. So I called back and this time a gentleman answered told me thank you for calling AutoZone please hold just as I was trying to tell him I had already been forgotten he immediately put me on hold again. I understand that they're probably busy but 10 minutes of holding my phone to my ear while being subjected to listen to crappy music doesn't seem like a very good policy to treat potential customers. read more

Light bulb return was super easy. Jaime was kind enough to refund my money back no questions ask. Good customer service here at autozone

They have the worst customer service skills .. they are in the bad mood all the time .. I guess they don't want to work

This AutoZone store by my home is very fast and efficient helping the customer. Last week I came into the store looking for some help on the ABS light on my car. They were able to help me right away. Jared gave me the unit to check and I was very unsure about using it. But JR and Roberto offered to come and help me right away. They diagnosed what was wrong with my car. They were kind and understood that I didn't really know how to work that unit. Thank you for what you did for me that day. read more

I wasted $40 some dollars here on windshield wipers that don't work and customer service was terrible, I've been treated rudely and unprofessionally twice now by the workers here who refuse to help. When I came back to ask someone if I can get them replaced or looked at, I got a rude and annoyed sounding "well what do you want us to do?" from the older white guy that works there And then told that no they will not be helping me check my windshield wipers and gestures for me to leave. These guys bad attitudes and unprofessional way of not helping customer nor standing behind their products is terrible, and also a safety issue for me. Thanks for nothing. Don't come here. read more

Any noob or mechanic savvy will enjoy buying parts here. People here is very helpful. Anything you may need in your vehicle, no matter what is made, they will surely assist you right on the spot. read more

Called to get a quote first thing guy name mark say what do you want. Strike one bad service doesn't even represent auto zone. Had attitude the whole time i was talking to him. Who hired this guy? what a piece of shit. never again buying from autozone if customer service is like this. Good luck with his ass read more

This place is a joke. The salesman was as helpful As he can. The big problem was a manager there BEWARE. There is a manger name Jarod very unprofessional unhelpful and lazy. Brief description he had long hair kn the heavier side and had a potty mouth the whole time I was shopping in the store. I couldn't believe he was a manager. I Purchased a part gave me a box that was labeled core sticker. Wth . I just left the store inspected the part with what he gave me decided to open up the box and it was a used part. He accused me of doing some unlawful things and told me he would not help me. I called the main manager of the area and got no cAll back or response. This place lost all my business i will shop happily somewhere else and keep there so called new part. I am very irritated by the help Just want to give you other fellow yelpers my experience at this store. I would definitely stay away. read more

Hella people in line like.... (like four) & the lady cashier let a guy cut! He just walked in the store to pick up his parts while the rest of us are standing in this line... which, btw ive been waiting for more than 5 mins in & there's only one guy ahead of me. Bad customer service. Even though hes picking up something, send him to get in line! Alsoooo, aren't the employees supposed to be knowledgeable about what they sell so they can help their customer? If i go to you, & tell you what I need & what suits my car, telllllllll meeeeeee. Don't ask me, bc if i already knew what to buy, i would have grabbed it off the shelf instead of asking! ‍‍‍ read more

Jaime was the most helpful and professional associate I have ever encountered. Helped me with my battery issue. Best service will come back to this location because of their great customer service. read more

Extremely rude workers here. I called ahead to ask if they recycle auto brake parts and they said yes. I show up 10 minutes at the store with the parts and they said they don't take them to recycle. Literally 10 minutes ago on the phone they said they did. I asked them if they could just throw away the parts then (two small boxes that togetehr are no bigger than a kids shoes box). The guy that worked there said "you don't have a garbage in your home?" So rude and unnecessary. Bunch of unhelpful and lazy people work at this location from the looks of these reviews. I wouldn't trust anything they say or what they sell. I wouldn't shop here. I hope they go out of business. read more

Representative Paul installed battery for me on his lunch break. Seems they're not really staffed for this. Greatly appreciate Paul's help. If you're able to get the service, give 'em nice tip. then pick go to Goldilock's next door. read more

After my stolen credit card was fraudulently used at this location, the manager, David, personally called me with a description of the individuals who used the card and details about the purchase. He totally went above and beyond to contact me and even offered to assist me in filing a police report. Terrific customer service from this store and their management. read more

This review is specifically for Heath, About 2 days ago the battery on my car kept going dead even after 2 Jumpstarts. As a last ditch effort I waited an hour for a 3rd jump & made my way to Autozone in order to have my battery charged. Upon arriving, my battery died again so I went ahead and disconnected it, I was having some difficulty due to corrosion on the clamps so I went inside to ask for a pair of pliers. Heath was more than friendly & asked if he could take a look at it, I obliged and followed him out to the car and watched as he removed the battery and brought it inside to charge. The whole process usually takes about an hour, after the said hour, Heath came outside to my car & gave me the unfortunate news that my battery wasn't taking a charge and was overheating, 110 degrees to be exact. I was completely devastated since I was living in the car, didn't get paid for 2 more days and had work in the morning. Earlier, Heath had recommended getting new clamps to which I disclosed my situation & had to refuse since I could not afford it. He must have remembered that conversation because immediately after disclosing the bad news, he offered to pay for it himself. I denied & said I couldn't take the help but he persisted and made me feel like a friend, rather than a customer. Not only did he purchase me a new battery, but also the new clamps he had recommended earlier in the conversation & would not allow me to pay him back. This type of customer service is almost completely unheard of and delicately rare, thanks to Heath I was able to make it to work in the morning. Its been 3 days & my car has never run better! The kicker in all of this, is that the Daly City store is not his main store, he was there filling in & it just happened to work out when I needed help the most. I will be leaving a review at the Richmond store as well, which is his main location. Thank you so much Heath!!! Your exemplary customer service and friendliness should not go unnoticed! I will be making a call to corporate to see if I can talk to a district or regional manager in order to further express my gratitude in hopes of getting you a raise or promotion. I hope to repay you in the future for your act of kindness, thank you! read more

Worst costumer service. Would not take return with receipt. Started yelling at me when I questioned him. Sub par and embarrassing service. Apparently just lost a customer. Not that you care since you have these "people" taking care of costumers. Good luck staying in business. read more

some of the worst customers that have ever existed. Rude, surly, combative, lying, thieving, manipulators. Even going as far to steal from the store with hand fulls of human shit, threatening to throw it a people. Never would have expected such zoo like behavior. read more

Very confused about my tail lights and brake lights light bulbs cause 2 out of 3 are not working. Also one of the light bulb's marker fade to nothing. I have no way to tell witch light bulbs i should pick cause I'm not a professional. So i head to the guy and he can exactly tell the code of the light bulb in 3 seconds. Replaced by myself and they works perfectly. Thanks a lot. read more

Staff was really helpful and even loaned us a few tools to fix our battery. Of all the places your battery could die, an AutoZone parking lot is probably the best one. Thank you! read more

I looked up online at Auto Zone website for radiator drain plugs showed they have it in stock ready for curbside pickup. I went to Auto Zone this lady who work at Auto Zone her name tag shows she is Parts Manager was helping me looking up on their system. She had trouble finding it even with their specific part #. She then asked me for my car make and model to look up that way. While she was looking up on the system. One customer come in she then paused helping me. And she went to other side to helping that customer. After few minutes she finally found a drain plug for my car. She as Parts Manager didn't know where that part were in the store. She then asked her staff where's that located. I don't understand how can Parts Manager who have no knowledge of car parts and not familiar with their parts in the store can be Parts Manager. Their employees doesn't look happy and friendly. They looks like they don't want to be at work. read more

Unbelievable, I went in to return some borrowed tools for my son. The female cashier violated my space, then accused me of doing that to her, but I will get that in a moment. They charged my son $279 but they had no record of it. They had a record for the other tool so I returned that and they refunded him. I asked for the customer service number so I could call about the other tools. This was today August 11th at 12:30 p.m. the woman at the cashier behind the plexiglass came around and stood next to me where the customers stand. She had a piece of paper in her hand and I'd asked her to write down the customer service number. She handed me a blank piece of paper and I looked at it on both sides and I said what is this. Then she said you reached out towards me so I just handed it to you. She said it in this way like I had unapproached unappropriately reached my hand out so she shoved a piece of blank paper in my hand. I hadn't come to approach her she had come up to me. First of all she wasn't following covid standards she left her cashier statement and came around the plexiglass and stood close to me within arms distance. I assume that she had written down the number that I had asked for so I reached out and she handed me a blank piece of paper and then said it was because I had reached out towards her. she didn't make a joke out of it or make it or apologize, she sounded like I had violated her. I'd like to remind her that she's the one that came within two feet of me and violated the policy of 6 ft distance. I found the interaction very strange and she definitely came across like she was insulting me. I also left without the customer service number I asked for then I asked for the manager but he was on lunch. My son works on cars and he said he won't be returning to AutoZone and neither will I. Also one of their customers started attacking me verbally because I asked her why she said that I tried to touch her. She's just extremely rude person and like I said I never got the customer service number that I asked for hopefully my son will just do a chargeback. Since you people refused to find out how he can get his money back and how he can return the tools. By the way I'm also a female. read more

The store manager is very very rude! And he is a liar! I had a very very bad experience with this store manager! Other workers are very friendly! read more