Well, I was installing spider trax wheel spacers on my 4runner...on my last rear tire, I couldn't lossen the lugs. They hadn't been touched since I got new tires at coscto. I gently stood on my breaker bar to loosen a couple tough ones. Then, a stud broke. Ugh. When I took the wheel off, I noticed another stud next to the onebthat cheered off was bent. So, I had to deal w/ it. I ran over to OReilly's, got the studs, removed the caliper, loosened the parking break wheel, and took off the rotor. I wiggled out the broken studs, and pressed in the new ones. All right, almost done. Well, not so fast. That is when I ran into issues with the rotor. The parking shoe tightened on me while putting it on. It got stuck 1/2 way on the hub, I couldn't get it off or on all the way and could no longer access the star adjuster. I had to press it off using the bolt on face method. Before I did that, I tried to manhandle it off...which resulted in some busted backing springs. I took it apart and tried to replace them with a hatdwear kit. After doing one spring w/o proper tools, I didn't want to attempt the other w/ the bent pin style. I decided id put it back together and run it over to goodyear. Unfortunately, the break pads pressed back together and while rushing to seperate them (by pressing open the caliper w/a screw dfiver), one fell out. Since running short on time, I just removed them, slapped it together, and rushed over. When i arrived, I let Felicia know I was in a bit of a pickle. She was great. Steven took a look at it and was confident he can remedy the situation. I got a fair quote for the work and he worked his magic. He took care of parking break issue! I got a new rotor, caliper, etc. Top of the hill saved the day. After that, I put my last spacer on and am happy as a clam. So glad this shop can take on repair work. read more

Goodyear Auto Service - My runner. - Auto Repair Near Me - Daly City, California

I originally left a review a few years ago, and I'm happy to say they continue to be the only place I take my car for tire services and oil changes. The shop can get busy, and it's clear the team is often managing a high volume of customers with a relatively small staff. Even so, they always do their best to stay organized and often complete my appointments in a timely manner. My tip: either make an appointment ahead of time or arrive right when they open if you want to be helped quickly. I also appreciate that they're communicative; I can let them know if I need my car back sooner or if I have flexibility, and they work with me accordingly. Thank you to the team for consistently answering my questions and helping keep my car safe on the road. read more

Excellent customer service Staff are friendly, helpful, knowledgable & honest. Thank you for Ms. Felicia for giving us a good quote for 4 new tires, honest and helpful. Mr. Andy for helping and following up with us and Ms. Luba for showing and explaining the details of what is needed to be done in our wheels read more

Bad advise for tires ,my tire is repair and they told me can't repair it and need a new tire

This location has been great for me for the past few years. I feel I can trust the representatives, specifically Felicia and Luba. They worked with their technicians to help me diagnose an electrical issue I was having with my vehicle. They tell me what I need to get done, and not try to sell me on things that I don't. That's rare and is something I truly value. I'd rather representatives give it to me straight rather than tell me what I want to hear. And that's what they do. They provide efficient and professional service with politeness and candor. read more

Customer service poor Time estimates are not even close They can put anyone's car in front of your after they start it My husband had called in and they said they were starting the vehicle immediately it wouldn't take long. They were all set to put all new Four tires on it. They were not even close to the estimate. The woman who was in the cashiers seat when I came back has the worst attitude I have seen whether it's talking to people on the phone, which I got to hear a lot or in person read more

Shoutout to Felicia at the front desk. I came in for an oil change and had already agreed to the $120 price when I dropped the car off. While I was waiting, Felicia came out and told me a flash sale had literally started that day and applied it to my order, saving me about $40. She absolutely didn't have to do that -- I would've had no idea the sale even existed -- but she went out of her way to make sure I got the lower price. That kind of honesty and customer service is rare. The whole visit was quick and easy, but Felicia really stood out. Little things like that make a big difference and definitely make me more likely to come back. read more

For more than ten years I have been lucky to be a customer of Goodyear Tires in Daly City. I have bought all my tires, and enrolled in their wheel alignment program. Their products and services are reasonable and affordable. The staff and mechanics who work here are professionals, personable, and highly conscientious. Just this week they discovered that my front brakes were about to go out and a wheel bearing urgently needed replacing. Manager Luba and her staff are wonderful to work with and I give them my highest recommendation. A First Rate, dependable business. read more

Yesterday, I brought my vehicle to your shop due to a punctured tire. After a short wait, the attendant informed me that there were two punctures: one near the edge of the tire (which you claimed was unrepairable), and the other was allegedly unrepairable because I had attempted to fix it myself. I then spoke directly to the technician and explained that I had only inserted the same nail back into the tire (after removing it) so I could drive safely to your shop. I had not actually completed a repair--my rubber plug kit never even penetrated the tire. Despite this, I was told a new tire was necessary, so I declined the service and left. Today, I brought my car to a different repair shop just about a mile away. I explained everything and asked them to inspect the tire. Two hours later, they called me back and said the tire was already repaired. They found that: The puncture on the edge did not go all the way through the tire. The second puncture was completely repairable, despite my partial attempt to fix it. I'm very thankful for their competent service and thorough inspection--something I had hoped to receive at your shop. I hope Goodyear considers placing more focus on accurate diagnostics rather than immediately recommending costly replacements. Not all customers are trying to cut corners--some of us simply want an honest evaluation. read more

Literally so unprofessional and will completely waste your time. Seriously needs a whole new set of workers. I would recommend the store owner to do a house clean and hire people who genuinely enjoy their job. Will never understand why miserable people get a customer service job? It's like everyone here wants to encounter people just to purposely ruin their day. God bless forreal. read more

Very busy location, but service is A1. The techs are very knowledgeable and give honest recommendations. The behind the counter staff are very attentive and double checking everything, crossing the T's and dotting the I's ensuring that everything is as it should be service and pricewise. Wait times are as expected as for its a very busy location, but making an appointment definitely gets you outa the door faster. I always recommend this location to my family and friends. "Go see Luba she'll take care of you". read more

Staff were very friendly and helpful. The service team worked through a couple new tires to replace worn ones, rotation, and realignment. It took a bit longer than usual, but I know I've hit some huge potholes recently and thought I could feel odd tugs and pulls while driving. Sure enough, their diagnosis showed how badly misaligned it was. They handed it back to me nearly perfect and now it drives so smoooooth! read more

The service I received at the Daly city Goodyear is better than any other tire place I've been to. The front desk is very helpful as soon as you come in there was no real wait. The service was great and my car was ready when they said it would be. read more

I brought my car here twice within one month because my tire light kept coming on and I kept having to add air everyday. I left my car there for the whole day and was called hours later saying they couldn't find any issues and that they reset my tire light. The second time, the light came on again a week or so later and I brought the car back in, again kept my car for hours and called at the end of the day to tell me the same thing. They couldn't find anything and that they thoroughly checked and advised my sensors may have issues. I took my car to another shop in SF and within 5 minutes, the mechanic told me that there was a huge nail in my tire. This place clearly didn't check anything both times my car was there all day, they're dishonest and the woman working at the front is also rude. I'm positive that for the hours that my car was there both times, they didn't even check my tires. read more

If I could give zero stars, I would. The Goodyear tire shop in Daly City is the definition of a scam. I brought my car in for what should have been a simple service, and they ended up causing $1,000 worth of damage--then had the audacity to try and make me pay for it. The crew clearly lacks the basic skills or experience to be working on anyone's vehicle. They were completely unprofessional, and I felt so helpless in the face of their blatant schemes that I had to call the police to protect myself and get the issue sorted out. To make matters worse, the staff was unbelievably rude. One of the employees, a girl with red hair, was especially hostile and dismissive. There was no accountability, no courtesy, and certainly no competence. Do yourself a favor and stay far away from this place. There are plenty of honest, skilled shops in the area that will treat you right and won't destroy your car in the process. This Goodyear location is a disgrace to the brand and a threat to your wallet--and your vehicle. read more

Constantly understaffed. Poor customer service. Unreasonable pricing. Have been here several times and it's been steadily declining. Will have to find a new place for my tires. read more

The people at Goodyear on Mission St. in Daly City were friendly, and completed exactly what I asked for. The manager provided a detailed quote before The work began. If they found something that needed attention, they checked with me before proceeding . Their prices were fair. I would recommend Goodyear on Mission St. in Daly City to anyone who needs service on their vehicle. Goodyear is a full service operation. read more

Came in for an oil change they said that it would take an hour and a half to two and we're going on 4 1/2 hours. No apologies. Just keep pushing you off. I do not recommend this place.!! What more if you get your tires done.. read more

I was going to this location for 7 years and have been a loyal customer since then. I've taken two of my vehicles for oil changes up until recently. I came in to get an oil change per usual for my Nissan. It had been a couple months after my most recent oil change and I was driving my car on the freeway when suddenly it began to shake and the smell of gas/oil was coming out of my car. I ended up getting my car towed by Triple A and the tow guy open my hood and found that the rubber piece that goes onto my cap for oil was NEVER PUT BACK ON and NEVER CLOSED! This is totally unacceptable, but not surprising. I end up calling the office to speak to a manager and never hear back from them as the manager says to give her a call back later. I HIGHLY suggest taking your vehicles elsewhere as this location is irresponsible and they simply don't care about their customers. read more

Very long discussion, they said it would be in 10 minutes, but I waited 2 hours for the usual inspection, by taxi, although a new car Very long discussion, they said it would be in 10 minutes, but I waited 2 hours for the usual inspection, by taxi, although a new car read more

The Manager Luba is terrible at customer service and honesty. To begin with, waiting she couldn't stop talk about getting drunk after having a baby and being so unprofessional, I was surprised that she ended up being the manager. One of the technicians helped me measure my tires and found that 2 of them were still in the middle of the tread measuring above 6. I wanted two tires replaced which was going to cost $800. One of the good tires was on the back of the car, so I was supposed to get both back tires replaced, and the good one moved to the front. They said to bring the car the next day at 9:30am, and at 3pm Luba calls me and says that I need 3 new tires now. I mentioned to her what we agreed on and that the tires were measured below 3 now, and now she will NOT rotate my back tire to the front. The dishonesty and the unhelpful attitude was a big disappointment realizing that Luba was the manager, I wasn't going to give GoodYear my business anymore. I waited 6 hours, and told them to not replace any tires since I don't want to overpay them for bad service. I found that Moe's Tires was over $200 cheaper and the customer was great as they were able to rotate my back tire with no attitude or issues. Don't go to this business, they overcharge and have terrible customer service. read more

I was referred by my sister to get my car serviced at Good Year, as she has been going here for the past 8 years. I bought my car last year, and so far, I've had an oil change, new rear tires installed, and new rear brakes done here. They usually have a lot of good deals and discounts running, so you know you're getting a great deal. The mechanic, Angelo, who helps me with my services, is really nice and friendly. He always tells me what services he recommends for my car, which I really appreciate. I recommend coming here at 7:30 AM right when they open because they usually have a line before they open. It also helps to make an appointment beforehand. The front desk ladies are really nice as well. I highly recommend Good Year to anyone who needs their car serviced. read more

Last Saturday, I went to this workshop and, seeing it empty, decided to try to get my car's oil changed, as it was overdue. I noticed they closed at 5 PM and, since it was 4 PM, I thought I might get lucky. A mechanic approached me, and I asked if it was possible to get the service done. He told me to ask the office manager. I went inside, and the response was that they would check with the mechanics. They came back and told me that everyone was busy. I thought that, being close to closing time, they might just want to finish cleaning up and organizing their tools, which I found understandable. I agreed to make an appointment for Monday at 1 PM. On Monday, I arrived 20 minutes early. The manager asked me to take the car out to the street. There was no space in the parking lot, so I had to leave it on the corner, practically outside the workshop. I told the manager that I had an appointment in San Francisco at 3:30 PM and asked if she didn't think the car would be ready by 3 PM, we should reschedule. She assured me it would be ready before then. I left confidently and returned two hours later. I found my car parked in the same spot where I had left it. I was unpleasantly surprised to find they hadn't even touched it. At that point, it was impossible for me to wait without missing my appointment in the city. I had no choice but to ask for my keys and leave, angry about the wasted time. I wonder why they bother making appointments if they are not going to respect them and even more so if they are going to attend to those who don't have appointments first? read more

I called to get pricing for a simple battery replacement. They are charging over $200 for a battery. And when I started saying I was no longer interested due to price (kindly)... the staff on the phone hung up on me. read more

I attempted to try another business and they failed royally. For years I've been going to Goodyear and they definitely saved the day. They had 7 SKUs available in stock for my tire (not at another location or a warehouse). Even tho it was a Saturday, they were able to fit me in without an appointment. It took about 3 hours but they called 2 times to give me updates. Believe Luba was helping me and she was very helpful, professional, and knowledgeable. She kept trying to find the best price while considering my request/requirements. Even tho they kept trying to upsell me on a few things, I know some were serious matters to consider: battery replacement, cabin filter, and road hazard extension. I will go back to them in the future. Only down side was when they checked the cabin filter a leaf was left in the fan which got stuck and made a flapping sound when I turned on the air. Easy fix. read more

Very efficient and great customer service will go back for my car services Waited a short time there bought tires from them all in all great experience read more

Terrible place do not bring your car here they will try and scam you they tried to charge me $101.76 to replace a taillight bulb that only cost $7 and can be installed in 1 minute they will up sale you any chance they get never coming here again !!! read more

I booked an appointment online and paid $1,000 for new tires and an alignment. Since I was at work, I sent my son with the car to have the tires installed. However, he was turned away because they said I had to be present with my ID. Nowhere in the terms and conditions does it state that I must be there in person. In fact, in California, this practice is illegal under Civil Code section 1747.08(a)(2). The employees claimed this policy comes from corporate and is enforced by the Store Manager, Felicia. I hope anyone else who has experienced this illegal practice speaks up. They canceled my appointment and told me I had to call corporate for a refund--but corporate closes at 2 p.m., and my appointment was at 2:30. My first interaction with Goodyear should have been enough to avoid them completely. When I originally purchased tires from them, I learned that the warranty is only valid if you have tire rotations done by Goodyear or if the dealer records the tire pressure during each rotation. I felt responsible for not catching this detail, but it's nowhere in the fine print that the PSI must be recorded for the warranty to remain valid. My tires didn't even last two years. Why did I go back to them? I have no idea, but now I'll be seeking a refund. I strongly urge others to read more

Came into good year needing service on my vehicle tired Alex was very helpful in diagnosing my tires and giving me service. Thank you.

I was driving on a donut tire and looking to change out all of my tires quickly, and Goodyear had way more reasonable prices and better value than other places I called. Their service was great, and the guy was friendly and helpful. But I have to take 1 star off because every time I asked, they told me the service would take 1.5 hours, but it ended up taking 4.5 hours total because they don't include the time that the car sits in the lot, waiting for someone to start service. I didn't really mind because luckily I had read some Yelp reviews beforehand that mentioned this, so I had gone home to wait it out. If I had sat there waiting, then I would have been pissed at how misleading the quoted time was. read more

Good customer service and prompt. The price is competitive and I am at peace with the quality of service.

This review has been long overdue, but better late than never! I am super glad I took my vehicle to goodyear auto service. Their service is friendly, professional, and their pricing VERY competitive. Honestly, it is hard to find pricing as competitive as theirs anywhere! I dropped my Toyota Corolla off on Monday and it was ready for pick up by Thursday (efficient). Dave and Marie Hamilton really took care of me and my vehicle. It went from faded/peeling paint to gloriously sexy black! I was also fascinated by and enjoyed listening to some of Dave's first-hand Vietnam war stories. read more

Best service outside of Costco that I've gotten so far. Lexi and her team are honest and trustworthy. I got a screw stuck in my tire and thought I needed a new one, but Lexi was on top of her game and said that it just needed a seal. 10/10 highly recommend! read more

I could have just as easily settled on only one star, as my experience at Goodyear last week was one of the worst I've had with any business. I called in advance to ask about the cost of patching a tire, as I had a small screw in one of my tires and was not sure if there was a slow leak. The person I spoke to told me it would be $20 for a flat repair and no charge at all if no repair was needed after the screw was removed. I was pleased to learn this, and asked if I needed to make an appointment. She told me I could simply bring the car over, so I responded that I'd be there shortly. I pulled up around 1:45 and saw that the lot was blocked off. I did a loop and saw no parking at all, so I called to ask where to go. I was told to find a spot on the side street. I waited a couple minutes for someone to leave and then parked. I walked into the shop before 2 p.m. and spoke to the staff member I had talked to on the phone less than an hour earlier. She remembered our conversation and said that after we hung up, several cars were brought in. She asked if I could leave the car until the end of the day. I had plans at 4 p.m. so I let her know that I could really only leave it for an hour or 90 minutes max. She told me that would not work and suggested that I either bring it back at 8 a.m. or make an appointment for later in the week. I was not thrilled, as I had specifically asked if I needed an appointment before driving over. I decided that since I was already there and didn't want to continue driving the car with the screw in the tire, I would change my plans and leave the car. Before leaving, I confirmed the shop closed at 5 p.m. and that my car would be ready by then, also asking that she give me a call if it were repaired sooner. It was not a nice day, so I was tempted to find a coffee shop to hang out in while I waited. However, I'm not yet fully vaccinated, so I went for a walk around Daly City and made a couple of phone calls. I returned to Goodyear at 4:40 and saw my car right where I had parked it. The screw was still in the tire. Since I knew how quick a patch is, I felt I should really wait until 5 to ask about my car. (This was a mistake on my part, but nowhere near as big as the one the Goodyear staff made.) I walked inside at 5 and explained that I was there to pick up my car. The staff member I spoke to didn't even realize there was another car that was supposed to be ready by close of business. He let me know that the guys hadn't gotten around to it. "Could they do it now, please?" I asked. He replied that he would go ask them, but when he returned, he confirmed that they were done for the day. At this point, I had to express that not only was I tremendously disappointed, but that Goodyear was going to lose my business. One of the repair guys happened to walk inside and when he realized it was just one tire that needed work, he agreed to take care of it. I stuck around for the tire patch, not leaving until well after the shop had closed. I tipped the repair guy and drove home. I'm glad the tire is in better shape, but the tire pressure light in my car is still on. Not even a mediocre visit. The whole encounter was super unprofessional. On top of that, the shop has a sign that says only two people in the lobby at a time...but the staff doesn't enforce it. read more

Goodyear Auto Service - Goodyear does not actually enforce this, unfortunately. - Auto Repair Near Me - Daly City, California

I've been here twice to request air checks on my tires. My most recent visit was this past Friday. 8/26/22. I happened to walk-in and was lucky there were no other customers ahead of me. This was around 1-2PM. A lady behind the counter was speaking to another customer and another gentleman (Brian), walked up to the counter to assist me. I asked him how much it would be for an air check. He responded, no charge. He proceeded to guide me to open bay to fill my tires. He filled my tires per my spec request and even provided two free tire pressure caps as he noticed they were missing (without even saying a word). Upon completion, he thanked me for the visit. If this is how they'll treat someone who didn't even buy any services, I can only imagine the care once I do. Thank you Brian and GoodYear for saving my back/knees from having to fill my air. read more

Felecia, Brian and the rest of the crew was so professional and helpful. We had some issues with our financing and they tried to help. In the end we went a different route. Repairs were done quickly and we're very happy with their service. We will definitely use them again read more

Had services 4 yrs ago very little negatives, but currently this place is a CLOWN show. I came here to replace four tires. The associates could not tell me what was in their inventory. The only good thing about my experience this time is that the work was done in a timely manner. Everything else was crappy. The biggest issue is the customer service and it was terrible when I came to pick up my vehicle. While customer reps appear nice, the business lacks infrastructure in conducting customer service. Listen, I an NOT a "kevin" but we got Brian lying on the phone telling them he's assisting other customers. Meanwhile, clients are lined up looking at each other wondering what customers Brian is talking about because he's been looking at the same computer screen for the last 20 minutes (not helping clients). Glen is nice, but he seems to not be able to read the room and proceeds to casually tell stories to coworkers and clients they are currently assisting. Smiling and telling jokes, while again, customers are lined up out the door. Like, do you not see us??? Waiting to give you our money? There was no sense or urgency which translates to unprofessional. They have one working computer and usually one working associate even though there may be three associates present. There was no " hey, I'll be right with you or I'll be with you shortly." NOTHING, just them ignoring customers until called. In conclusion, if you have time and low standards for customer service, sure, go here. I cannot put myself through this again. Also be sure to check your tire pressure sensors before leaving! They will have you drive off without resetting! (does anyone go through any type of training??? Like for real!) **And please keep the manager's corporate scripted -worthless apologies. If you keep getting one Stars it means no changes are happening. You will lose business and eventually close because you let "customer service " run wild." Do better, fix that problem before it takes the entire business down. ALSO didn't put caps on all four tires when I got them replaced. read more

Turn key, everyone I dealt with was professional. Also wait time was faster than they quoted.

Owner: hideous and deplorable building. Scattered and unpolished staff. Luba has a very big mouth. She ordered everyone around in a militant demeanor. Incompetent to handle internal/external affairs appropriately. Demeaning to male workers. Publicized my confidential profile without conscionable assessment and any respect. Clueless with violations and poor language. I appreciate being deceived by Felicia who promised to meet me and assess my vehicle maintenance inspection determination by not showing up. Apparently, mechanics are allowed to smoke openly in the garage area regardless of any health impact or hygiene matters. Standing in line for nearly one hour observing such repulsive, destructive, immoral and despicable behaviors deems discharge. I left without service. Overpriced. Seek elsewhere. read more

Great service! Andy and Brian were amazing. They patched our tire for a great price! Great customer service!