Customer service! I was there today 2/27 at 12:52 pm. I walked in wasn't greeted no problem, I knew what I was looking for. Went to that isle and didn't see what I wanted, went to the desk and could hear ppl talking in the back( they never came up to help). Tony came in from outside with a customer, the phone rang , he answered it... helped the customer on the phone AND the customer the he was helping ! I just walked out. How do you ignore the person that's standing in front of you waiting to be helped??? read more

Service was undeniably the best out of any automobile establishment I've stepped foot in. The employee was very kind and charming and helped with all my questions that I had. If you ever need any help, Luke is your guy! read more

I knew auto zone tested batteries, so I came here to test mine. That part of my visit went smoothly. Next, as anticipated, I had to purchase a new battery. They showed me the type of batteries that they had in stock. There was no pressure with buying the one that I needed. Now for the installation of the battery. No joke, it took the staff one hour to change out the battery. The staff kept forgetting tools inside the shop. His manager came out a few times to check on status. Instead of helping/teaching him, he walked away. If you are doing a quick purchase, this store has good hours and decent selection. I would not have them change a battery. read more

Brian is The Best!! Solved my Honda Pilot problem in minutes. Will be taking my S2k to Brian for all its needs as well! Many thanks again!

Had to go in and buy battery cables because my truck left my kids and me stranded Drew sold me a set told me to please come back and we'll test your battery as well ... when I returned he was already waiting with all his tools for proper testing.. he told me that I had a bad battery and told me his recommendations... amazed on his knowledge and professionalism.. he even offered to swap out the old and install the new one! Not to many like that anymore! Drew thank you so much! #Autozone #Darien read more

AutoZone Auto Parts - Drew doing what he knows best! - Auto Repair Near Me - Darien, Illinois

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On their website says location would be open by 7:30 am, have been waiting for 30 minutes now to still be open.

The DuraLast batteries are really low quality. I had to replace them on a yearly schedule. I had one replace last June 2022 and received a replacement. The one they replaced failed and was leaky acid all over. I went there June 15, 2023 for a replacement. They said that I did not have any warranty left and I would have to pay full price for a new one. I went somewhere else. I would not buy any of their DuraLast batteries. read more

Order was placed for wiper blades. Was told they would be available in 2 days. 4 days later still not there. No follow up or anything. Guys was more concerned with his breakfast than my order. Now16 year old daughter is driving in snow with no wiper blades read more

My car battery went completely dead and would not take a jump start. I called auto zone in Darien and talked to Maria. I explained that I had injured my knee badly and had no way of being able to go to the shop for a new battery. Maria graciously said that although it was not their policy to install batteries at someone's home, based on my circumstances, she would take her lunch time to deliver the battery. She not only delivered the battery, she installed it. Maria was wonderful and I owe her a big thank you for coming to my recuse in my time of need. I highly recommend this Auto Zone. Thank you Maria. Rich G. read more

I went in for a few things for my van (headlights, wipers and tail lights) and Brian rocked it all! He came out and literally spent an hour helping me get back up and running! I'll never go anywhere else for part. Love these guys! :) read more

I needed to pick up a sway bar link kit for my husband's car. Thanks to my dad, I knew exactly what to ask for without looking like a fool. I got in and out of here in less than 5 minutes without a whole lot of blah, blah, blah upselling like most stores are accustomed to doing. The location is convenient, the parking lot is a bit hectic at times since it's next to Brookhaven Marketplace, but you can't beat prices and convenience. read more

Convenient location (for me) and great customer service. It's located in a strip mall, but watch out the police troll the place reayd to give tickets to the cars in the fire lane....even though AutoZone is the one who tells you to 'pull up' there....the police are petty, yes they are Recently had to purchase a new battery for my car, the 'How To' was studied online so I felt prepared to change out the old and put in the new one. (I am not a woman scared to get dirty and learn to do things darnit). I drove over to AutoZone and brought the new battery and to my surprised the guy actually offered to change it out for me (#winning). I was up and running within 15 minutes. *I was prepared to change it out but also didn't want to ruin a perfectly great manicure either.....score!* read more

What a god send! I needed my headlight replaced and got nothing but the run around until I met Cynthia. I went to four other places and nobody knew how to replace this headlight! When I called she knew the type of headlight and how to replace it. I was thinking what? How did this happen she knew right off the bat. Sure enough I went there and she did it! I was blown away. I asked her, how did you know how to do that? She said her dad was a mechanic and taught her. I'm forever grateful! I hope if your reading this and u need help go here ask for her! She was professional and beyond knowledgeable! I had to write this review because she saved me so many headaches! read more

I can't believe how slow these people are! For gods sake it's taking them 23min to check out one person that's buying!!!

Came here to return a brand new car battery. The manager didn't check or look at the battery and just said he won't return it and can't help me. I had the receipt and never used the battery. He was rude. I will never go there again. read more

Called to see if they had headlights for my car, as one was out. Drew answered the phone, checked stock and set them aside until I arrived. When I walked in he greeted me by name when I mentioned I had called earlier. He put on a coat and gloves, walked outside with me and changed both (as asked) in the cold and snowy snowstorm. Very impressed and will definitely use this store again for my car needs! read more

It was just a taillight bulb I went in for. I was not expecting the young man behind the counter to actually install the bulb. We went out to verify the bulb and then came back out, where he then replaced both bulbs for me. It saved me from doing it and it didn't cost me anything extra. He was very courteous and had a good sense about him. It gives me a little hope for his generation. Raised right. I only wish I had gotten his name. read more

Recently I went in to order a pair of lifters for my hatchback. Knowing this is a parts store i figure if they didn't have it they could order it. Well they had to order the parts. I noticed that when ya order the part the system prompts you to select certain options based upon what the cars specs are. This SHOULD make it easier to pinpoint the precise part. So after getting what we thought was the right part I took it over to a friends and we went thru the trouble of removing the old part and installing the part. Turns out it was the wrong part and it didn't provide enough lifting power to hold the hatchback up. We called Autozone and talked to "the mumbler" who said he would order the right ones. I drove over there the next day and what did he do?? Ordered the same exact WRONG ones that we had the first time. Why? Come on guys this is basic stuff. So he sends me on my way. I have to go back a third time to get the right part. I've gone to this store before and had decent results but this experience convinced me that it's amateur hour over there. Suggestion, ask pointed questions so you get the right part the first time and you won't lose customers. read more