Left this review on Google and will post here as well…read more **EDIT** Changed my rating to 3 stars due to my experience with the finance department. When I purchased my vehicle, I planned to put no money down and keep the money from my trade because I decided to take advantage of the 48-month 0% financing. During the finance process, I was told that because I wasn't putting money down, Kia financing required me to purchase GAP insurance. I specifically asked how much the GAP insurance would cost because I wanted to determine whether it made more sense to put money down instead. I was told it would be $7. At that point, I thought, "$7 is nothing," so I agreed to it and proceeded without putting money down. The finance manager went through the paperwork very quickly, and because the sales team had been great and I trusted the dealership, I didn't catch the issue at the time. After reviewing my paperwork later, I discovered that the GAP insurance was not required by Kia financing and that I had actually been charged $1,000 for it. This also increased my monthly payment by roughly $20. I have no idea where the $7 figure came from, but it was clearly not the actual cost of the GAP coverage. I decided to give the finance manager an opportunity to address this directly before changing my review. I explained that the GAP coverage had been sold to me in bad faith and under false pretenses and asked that the charge be removed. He told me he would take care of it. It has now been a month, the GAP coverage is still active, there has been no refund to my loan and I have been unable to get in contact with him. I am extremely disappointed because the sales team provided a great experience, but the finance department completely changed my impression of the dealership. Regardless of whether GAP insurance is ultimately something a customer wants, telling a customer that it is required when it is not, and quoting a completely different price than what is actually charged, is unacceptable. Please be very cautious when reviewing the finance paperwork, do not trust what he tells you, and make sure you verify everything you are told. I hope the dealership ultimately does the right thing and refund this charge on my loan, but I wanted to share my experience so other customers don't find themselves in the same situation. **Initial 5-star review** Recently purchased a new Kia Sportage from Willowbrook Kia, and the entire experience was incredibly laid-back and straightforward, which is not always what you expect from a car dealership. I worked with Dragan, and he was fantastic from start to finish. He genuinely seemed more interested in helping me find the right vehicle than simply making a sale. I test drove several cars, and Dragan was happy to get each one pulled up and ready for me without ever making me feel rushed or pressured. I was shopping around, comparing prices, and taking my time to make sure I found the right car and the best deal. Dragan was completely understanding throughout the process and gave me the space to make the decision on my own. Ultimately, I couldn't be happier with my new Sportage or with the experience I had at Willowbrook Kia. I would absolutely recommend this dealership, and especially Dragan, to anyone looking for a new vehicle. He made what can often be a stressful process feel easy and enjoyable.

Much like another customer review, I also patronized Willowbrook Kia on September 25 and found the…read moresales staff to be incredibly helpful and professional. They took the time to walk me through a number of options when my first plan didn't work out and we finally landed on a 36 month lease with my trade-in bringing my monthly payments down to the level I needed. I took a while to get everything squared away and to learn about the ins and outs of leasing (I have always bought my cars) but I was very happy with the deal and the flexibility it gave me. Then came time for me to sit down with the Finance guy. Right from the start, he tried to sell me on service packages and gave me very confusing numbers and information that didn't seem to match the deal that I had come to with sales. After much wrangling and a lot of having to ask to have things repeated for clarity, I thought I had the lease deal clear and began the process of signing the bundle of documents, served up rapid fire style. By this time, I was late for work and my car wasn't yet ready so the great sales staff got me a loaner and I headed out, with delivery to happen the next day. After work, when I had time to take a longer look at my lease papers, I found that the Finance guy had added in a $600 Ethos Wheel and Tire package to the lease (which I had specifically said I did not want), inflating the value of the car and raising my lease payment. The section of the lease where I had to initial to approve the service contract was not initialed but the cost was added anyway. I missed it since the monthly payment was only a few dollars more than the deal with the sales staff and frankly, I was exhausted after a long morning of trying to get the deal done. I'm heading back to Willowbrook Kia this morning to see the General Manager and have the lease re-written as lease packing is illegal in IL and the inflated value of the car would cost me in both my monthly payments and when and if I decided to buy the car out at the end of the lease. I will update this review with an outcome, good or bad. So if you go to Willowbrook Kia and end up fiding a car you want, get the deal with your sales person and make the sure the numbers are exactly the same in the finance paperwork. Get the sales person to look at it also if you need to, maybe it will save you the headache I and other customers seem to be having right now.

Very good service on my vehicle. excellent communication between me & the service department.read more

My wife and I have bought six cars at Oakbrook Toyota over the years. And Alex Syed and his team…read morehave consistently delivered a great buying experience from both a cost and service standpoint. And even though we now live three times further away than we did years ago, we regularly get back the dealership for service. The dealership has always gone the extra yard to make our experiences positive.

We are at Audi Westmont buying a car. Just want to leave a 5 star review that they went above and…read morebeyond with us. I would highly recommend going here to buy your next car.

Michael was the service rep. that handled my servicing. He…read more was very professional and explained the servicing process extremely well and wae personable.

I just got my car fixed from them and by far this is the most reliable place I've been to. They are…read morevery professional and efficient to work with. Everyone is very kind and helpful. They fixed my car in no time and I had no trouble at all. I highly recommend this place to everyone!

From the owner: The staff here at Burr Ridge Motor Sales has been happy serving the Burr Ridge, IL area and would…read morelove to help you with your next vehicle purchase. Every car we sell comes with a free comprehensive CARFAX vehicle history report. We will do our best so that you leave with a smile on your face and are totally satisfied with your purchase. Carfax Vehicle History Reports We are a CARFAX Advantage® Dealer FREE CARFAX® Vehicle History Reports™ on every car Buy from us with confidence

BUYERS BEWARE!!! I was DEFRAUDED buying a used Mercedes from this "Ferrari" dealership. They had…read moreREMOVED the check engine light. Car has a really bad gas leak, both the driver and passenger seats did NOT work! So you couldn't drive the car. The side rear view mirrors did not work either!! When I called Noel the store manager would not pick up my calls!! George the sales person was very RUDE and hung up on my face when I was explaining the situation, DO NOT BUY FROM THIS DEALERSHIP!!! FRAUD!!!

I honestly don't have a single bad thing to say. From first contact to me walking out of the door…read morewith the keys was an amazing experience! Ryan really came through with working with me after every other dealer I spoke to just ignored me completely. I emailed and even test drove quite a few Mercs and the sales ppl didn't give a sh*t about anything I had to say. Most of their responses after i asked if the price was flexible,"well if you could afford this car a few grand wouldn't matter"... really??? Ryan, was the complete opposite. He was determined to make a deal and he was so nice and cool about everything. They treated me like my friends do, but in a professional and courteous way. After test driving the vehicle I decided to go ahead with it and we had already come to an agreement on the numbers prior so that was that. Got my whip two days later since the bank was closed over the weekend and i can safely say in the future when I'm looking at a Ferrari, I'll be coming here.

Larry T, yesterday I spoke with customer rep Yousef - I found him to be informative and willing to…read moretake the time to investigate my concerns, very professional.

Disappointing experience…read more..... I dropped in to test drive a new X3. I walked around the lot for 10 minutes looking around. I was never approached by a salesperson. I even walked into the showroom and looked around for 5 minutes. Still wasn't approached or asked if I needed help. I left and drove to Bill Jacobs in Naperville and was greeted immediately......Glad to know, this poor customer service is store specific and not brand specific.

This was our fifth car buying experience and honestly the best ever. We were extremely pleased…read morewith all aspects of dealing with our sales representative, Mohammed Khalil. The finance guy, also named "Mo", was very professional, clear, and not pushy! If you're in the market for a Mercedes-Benz, I highly recommend Mo and this dealership.

I am extremely disappointed and disgusted with the experience my family had at Mercedes Benz of…read moreWestmont. My mother and sister went in for a simple service appointment while I was on FaceTime with them. The associate helping them, Rob, was completely dismissive and not understanding anything they were trying to explain regarding the vehicle's warranty. My mother and sister told him multiple times that the car has a warranty, but he kept denying it and insisting that they didn't. At one point he even tried to claim that we bought the warranty from the previous owner in 2021. That doesn't even make sense considering the car is a 2022 and we have not even owned the vehicle for nine months when we took it off the lot from a dealership not the old owner. It honestly felt like he was trying to confuse the situation rather than help resolve it. While my mother and sister stepped out of the room to grab the warranty paperwork, my sister accidentally left the phone in the room while I was still on FaceTime. During that time I overheard Rob speaking to another employee and being extremely disrespectful about my family. The things he said were so inappropriate and offensive that, as a woman, I wouldn't even repeat those words. I immediately told my mom what I heard. When my sister confronted Rob about it, he denied everything even though it was obvious he knew exactly what he had said. She then spoke to the manager, Justin, hoping the situation would be taken seriously. Instead, he defended Rob and basically made it seem like we were lying and that it was our word against his. My family went there for a service on a vehicle, not to be disrespected or treated like a problem. The behavior from this associate was extremely unprofessional and honestly makes it seem like he either has no idea what he is talking about or tries to mislead customers when it comes to warranties and services on top of the disrespect. Management really needs to start paying attention to how their employees treat customers. After reading other reviews, it seems like multiple people have had issues with Rob before, yet nothing is being done. Experiences like this are unacceptable and completely ruin the trust customers should have when bringing their vehicle. A employee like Rob should not be representing such a sophisticated company like Mercedes Benz!!

We bought our first RDX from Nick back in 2020. Since then, we've always worked with Nick to set up…read moreservice appointments and any other concerns. He's been with the company for about 15 years so he's very knowledgeable and professional. Nick is always our first point of contact for anything we need. We recently bought a newer RDX model and again Nick did not disappoint. He and Sky provided clear pricing and transparency and worked with us to get to where we needed to be. Nick was even able to drop off the car at my house due to my crazy work schedule! Even the service team is a pleasure to work with. I recommend this location.

When I was a prospect, this dealer refused to give me a final out-the-door price for a vehicle…read more After I bought a new car and brought it here for warranty work, I found a consistent lack of attention to detail. They charged me $173.59 for an alignment without bleeding my tires, which were over 47 psi -- on a car with under 200 miles. They also failed to document my concerns about gaps in my trunk, an issue I've since seen widely discussed among other Integra owners online. When I raised concerns about the alignment and the front emblem, I was met with snide comments suggesting I was probably hitting potholes or swapping emblems on my own car. I ultimately had to escalate to Acura corporate to get this resolved properly. Save yourself the trouble and go elsewhere.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Probably the best dealership experience I've ever had. Called the sales team on my way over and got…read moreconnected with Paul Bilek. He was nice enough to get the car warmed up and pulled up front for a test drive by the time I got there. He was extremely knowledgeable, passionate and most importantly, totally transparent. Excellent experience, wish every dealership was managed as well as this one and had guys like Paul.

Awful customer service. I am an owner of a Panamera 4 E-Hybrid and every time I get into my vehicle…read moreI have to constantly readjust the climate and side mirrors because it doesn't save my settings. I have Porsche ID set up and I try to save the settings to my key but there must be something I am not understanding or missing but it doesn't save the settings. I walk in to see if someone can help me but I first encounter a salesman who dismissed me and basically lied to me by saying that "that's how Porsches are" and that I cannot save my settings or do anything about it. A quick google search proved he is wrong and basically lied to me. Do you really want a salesman that doesn't know the features of the very cars he sells? I then walk to service center and encounter a lady named Jennifer who helped me a little more than the previous person, but ultimately told me to google it and figure it out. I figured that buying a vehicle from this brand and this caliber you'd think the customer service would be better than this. I usually avoid the dealership for repairs so I was reminded why I should continue to avoid it. I live next door in Clarendon Hills but should I ever need the dealership I will take a trip to a different Porsche dealership.