I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

Customer service! I was there today 2/27 at 12:52 pm. I walked in wasn't greeted no problem, I knew…read morewhat I was looking for. Went to that isle and didn't see what I wanted, went to the desk and could hear ppl talking in the back( they never came up to help). Tony came in from outside with a customer, the phone rang , he answered it... helped the customer on the phone AND the customer the he was helping ! I just walked out. How do you ignore the person that's standing in front of you waiting to be helped???

I knew auto zone tested batteries, so I came here to test mine. That part of my visit went…read moresmoothly. Next, as anticipated, I had to purchase a new battery. They showed me the type of batteries that they had in stock. There was no pressure with buying the one that I needed. Now for the installation of the battery. No joke, it took the staff one hour to change out the battery. The staff kept forgetting tools inside the shop. His manager came out a few times to check on status. Instead of helping/teaching him, he walked away. If you are doing a quick purchase, this store has good hours and decent selection. I would not have them change a battery.

Steven was exceptional! Helped me out with my oil change last minute every where else was booked…read moresince it was close to the holidays. I really appreciated them doing the service for me in such short notice.

Came in to get a part removed from my car. Great people and great service, will definitely be back.read more

Terrible. No stars. Broke our driveable vehicle and illegally moved it to a dealership without our…read moreconsent. Guess we'll have the courts settle it. Don't go here

Terrible customer. Car was ready for pick up at 6pm. I wanted to test drive before paying and they…read morewouldn't let. Actually raised his voice at me... saying we already test drove it we have to lock up and go! Very nasty

Great service, no BS . Never felt uncomfortable or like I was being taken advantage of…read more Would definitely recommend this family owned shop, way better service and care than one of those franchises that treats you like a number with box ideas and prices. A++

This company does good work however the guy behind the desk is rude and very unprofessional. I…read morestopped in the day before to have my car looked at he said he wouldn't be able to get to it today so bring in the morning. I get there he's on the phone running his mouth took him 15 minutes to say ill be with you then 15 more minutes to ask what I need while still on the phone just to tell me he would need a couple hours which was fine what pissed me of was the 30 minutes it took for nothing to get done after I was told bring early the next morning. So I left went to a spot called techo auto in maywood my car was pulled in almost immediately and found out my control arm was bent and now my car is being repaired immediately cause this is a quick fix. Thanks for nothing big rob at kwik stop.

Great experience with salesman Steven Salidas and Chad in the finance department who reminded me to…read moreget a refund on my extended service plan on my trade in.

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

These guys are the best in the business, they are fair and don't hold your car hostage. Doesn't…read morerecommend work that doesn't need to be done. Good turn around time for things such as oil changes and rotations and small jobs. Highly recommend..

After years of going to Carmax for reparations I decided to change and it was the best decision I…read morecould ever made,Great service, friendly staff, very professional I would definitely recommend this place they show that they car about their costumers , my car is running nice and smooth again price was fair.

Never better service through a family business. In by 9 out x 5…read more Or sooner. Great rates for repairs. You will leave feeling vary comfortable having the ride inspected and repaired by qualified professionals people. Happy travels.

I had a heat issue with my 2002 Dodge Ram. The previous shop could not chase it down so I reached…read moreout to Ken at Krafftkare. He was able to get me in right away since the weather was planning to turn colder at that point and I was sick of driving my truck without heat for 3 weeks. He was able to diagnosis and fix the problem for a great price. Furthermore, I received a follow up call from his office to make sure I was happy. I don't think I have ever received a follow up call from any auto repair shop so I thought that was a great touch. I wouldn't hesitate to take any of my vehicles to Krafftkare. Thanks again Ken!