I was driving into the area in May 2025 for an overnight visit and upon arriving my alternator failed on a Saturday afternoon. They were my first stop and the entire team rallied to get me a new battery, new alternator and saw to it that I wasn't stranded. I was able to get back on the road within a day. So much appreciation. read more

Zac M has helped me many times and he deserves a raise/promotion. Yesterday he was running the entire place BY HIMSELF! Great guy, very helpful and knowledgable! Thanks for all your help! read more

I was having issues with my car battery. Zac gave great tips for how to help maintain the life of my battery going forward. He was able to charge the battery and determined that we would have to pursue a warranty option. He was helpful and patient and I would definitely recommend working with Zac for your automotive needs. read more

Needed a new battery, and ours is under warranty. Traveled an hour to get it replaced under warranty to only find that the prior awful attitude salesman (in another state) never even input the purchase onto our account. Rigo and a female coworker (I'm sorry I didn't get your name!) at this location however, spent so much time going through the computer program, calling the other store, calling the corporate help desk, etc to get our warranty honored. Unfortunately auto zone has limited options for tracking this purchase without receipt in hand/email. (1k miles away and 2 years later). So while it was not the fault of Rigo, he was friendly, courteous and apologetic for our situation. We purchased a different battery with him (he made sure it was registered! ) and we were on the road again. Great employee who absolutely went above and beyond for us!!!!! read more

The store manager Paul is extremely rude and bad customer service. Calling customer names and bad mouthing them.

poor customer service I had the new store manager come out of the back talk to a customer who was waiting for parts and tell them to shop somewhere else and proceeded to call her husband a moron. He is so unprofessional the associate who was work with the customer had to apologize to them for his behavior. I would not shop here again because of the way those customers were treated. read more

Walked in today, was greeted and helped by these 2 amazing people, Mr. Valdez and Jason, got me everything I was looking for.They were extremely helpful. read more

My first time here But I called at 0716 abt needing a headlight after my roadtrip found me literally somewhat in the dark. Gina was helpful and efficient. Good thing a friend pointed out my one headlight was out. They had the part! I got here around 1015 Kristen was so helpful, pleasant, gave me options - and she was patient with my need to clarify details. I asked if she'd pls show me how to change out the bulb just in case that's needed again, and she was great, a natural teacher. So pleased with all my interactions to date with Autozones everywhere. And also, the lady from Florida too was wonderful, candid, and so helpful! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Durango, Colorado

Terrible customer service. From not being greeted when I walked in to the obnoxiously loud music. Whoever was working there did not even recognize or understand the difference between 12 V DC and 110 AC. I said thank you after I paid for the item I finally found only after showing her that it was present at the store and was met with a blank stare, No thank you for your business or simply even "you're welcome". Head to O'Reillys instead they have far better customer service. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Durango, Colorado

Horrible experience, the staff has very little knowledge and poor customer service. I don't recommend!

Talk about incompetence. We approached the Hispanic lady with short hair and asked "do y'all have chains?" And she looked at me with a blank look and said "chains?.... What kind of chains?" Um probably tire chains since this is an auto part store and a winter storm is approaching that literally EVERYONE in this damn town is preparing for? But I just smiled and said "snow tires!" She scoffed and said "well yeah we have tons follow me." We went to the computer where she impatiently asked for measurement numbers, we gave them to her three times, then she just asked to see our phone so she could type it in. She couldn't find any in stock after telling us they had "so many." So after the 6th item we looked at in the computer, I asked "can someone else maybe help us?" And she got realllll mad at that. "I AM helping you." That's when a man approached us and I asked him for help. He looked at the lady and said "oh yeah the systems not working you'll have to get the measurements and look in the back." And she said "I was trying to do that for her but she didn't want me to." When the HELL did you offer me that?! so then another lady came and took over the computer right after the man said that, obviously disregarding what the man just said, and rudely says "give me the measurements." I explained again that this is not getting us anywhere and can we just have someone look in the back. My fiancé was fed up with them, so we just left. A bunch of uneducated hillbillies are running that place. The second lady we worked with kept singing so loud and annoyingly throughout the store, not paying attention to any customers. We went down to oreileys on 4th and got snow tires in LESS THAN 2 MINUTES. Stupid looks stupid on y'all over at AutoZone. Get well soon. read more

My husband and I walked in to get some new rotors for our van. There were half a dozen customers in the store and three employees. As per usual one of the employees was on the phone. Another was helping a customer and the other was in back. We waited until the guy on the phone got off, then the phone rang again and he answered it. What is up with putting phone calls at higher priority than customers standing read more

Managers who are unable to make decisions on a case by case basis aren't worth a dime. I'm here on vacation with my family. My transmission is acting up and I've spent a couple hundred bucks in the store already trying to diagnose the issue. I've sent all the kids with their grandparents to check into our accommodations in Silverton. I'm waiting for another member of our party to come through town and pick up myself and my trailer with two rangers and gear for a family for a week. After a couple hours waiting I need to use the restroom. I ask nicely and I'm told "I'm sorry Covid". Well f$@& that. I've already had Covid so I'm not going to give it to anyone. They are all in the store dealing with hundreds of people per day. And I can't take a leak in their restroom. Covid is over. Hire a manger who knows how to be compassionate and understanding and bend a rule on occasion when it's called for. I hope this manager $hit$ his pants on the way home. Autozone will no longer be my first choice. read more

Holy cow. I was to be stranded high and dry but Brent saved the day. After a wonderful weekend of camping we headed back to Denver when my car died 10 miles outside of town. It was a Sunday and all the mechanics in town were closed. I had the two truck drop me off at Autozone. Before they dropped me Brent jumped on the flatbed and did a battery and alternator test to confirm that was the issue. About an hour later we were back up and running thanks to these gents help, guidance and spare tool set. They definitely went above and beyond and the service was excellent. Very helpful, very knowledgable and very friendly. Thanks gents for the help. We made it safely back to Denver without any further issues! read more

Amazing customer service, let me borrow tools, got me some coolant, and my car doesn't smell like wet dog anymore. Thanks guys!!!!

Great experience. I was half an hour past Durango with my wife and two small kids in the car when we started having engine troubles. We limped back to Durango and after being turned away by three mechanics decided to go to Auto Zone. The manager on duty was amazing, he came out to my car and helped me test a few things. Together we figured out the problem and solution and we were back on the road an hour later. read more

This Auto Zone has been the most helpful! After hours and hours of searching, we finally found what we were searching for... the letter "Z" in our alphabet game for our road trip. It was the ending of one chapter and then beginning of another. Thanks for everything! read more