Traveling in Colorado with a 2018 F250 diesel. Was having a wheel bearing issue. McNeals found I…read morehave two bad wheels and completed the work all in the same day. The two technicians, John and Joseph were extraordinarily competent. Mr McNeal, the owner, knows his business and is a straight shooter. Business has been around for 75 years. They know what they are doing. My repairs were extensive but their pricing was fair, especially the labor.

My car needed new brakes and another mechanic (national chain) suggested that I need a new rotors…read moreas well because my brakes had worn down to metal. As it turns out that was not accurate and McNeal's saved my tuchus and several hundred bucks. I recently moved from a larger city, and now I really appreciate smaller town businesses for their honesty and service. Shop where you are appreciated. Thanks, guys.

Got me in on short notice for all 4 wheel brakes. Good work, nice people and fair price.read more

If only I can give them 10 stars! I'm from San Diego and stopped overnight in Durango during my two…read moreweek road trip around the 4 corners. After coming back from the Silverton train ride around 230pm on a Friday, I tried to start my car and it just wouldn't give. After calling around all the local shops, everyone basically told me nothing is open on weekends and they were booked till earliest mid week of the following week. When I called Durango Car Care, I told them my situation and they told me they'd try and look at it if I got there before they close but no guarantees they would be able to fix it on time. AAA came around 4pm and got me to the shop around 430pm. The guys stopped what they were working on and tried to troubleshoot my car. After about 15 minutes, they got it working again!!! They didn't have to do any of that! This literally brought my faith back in humanity! The kindest guys and angels to me that day!! I am so so thankful to them and my AAA guy Daylon. Hands down would recommend these guys!!

Drove to Durango from Texas, was here for a week. Car ended up not being able to start half way…read morethrough the trip, check engine light was on. Durango automotive repair was able to fit me into their busy schedule and repair my vehicle to a state better than it was. Charlie was on of the most accommodating and understanding service members I've had the pleasure interacting with. 10/10 would recommend to anyone stranded in Durango

Traveling with my wife and we realized brakes needed replacement. Called ahead, explained symptoms…read moreand made appointment. Brought truck in, they checked it out, did all four wheels. Price was as expected, job done in less time than anticipated and everyone treated me as though I were a local longtime customer. Start to finish awesome.

I brought my vehicle in last month for an oil change, alignment, and new brakes after being…read morerecommended by a friend. They called to say the bolts under my car were sheering off from rust and all of them would need to be replaced along with my rotors and control arms with a starting estimate of $6k just to get the car functional, not replacing all the rotors. I had a weird feeling so I checked yelp. After reading previous reviews about the same issues, I had my car towed to another shop where they told me the bolts were completely fine and charged me only $2000 for the work I needed done (alignment, brake pads, the new rotors and control arms!) including replacing the bolts Built to Last sheared off. Additionally, BTL overtightened the bolt on my oil tank crushing the nut and causing the oil change I paid them for to leak out all over my driveway. I wanted to like this place since a friend had recommended but it just felt sketchy

We took our vehicle in for an alignment and were quoted $220 for the work. Later, we were informed…read morethat the eccentric bolts were stripped and had to be replaced before they could align it--$1470. We purchased this vehicle brand new in 2024 and no repairs had ever been done to it, so how did those bolts get stripped? The technician at Built to Last was the ONLY person to have ever tried to loosen them. We got two other estimates, from two other local repair shops, and they both came it at around $350 for the bolt replacements and the alignment, both. We believe that the tech at Built to Last stripped those bolts and the shop was asking us to pay for the repair--at a highly inflated price. I posted a review to their website and it has disappeared, so they refused to post it. I made the mistake of not reading the reviews for Built to Last before I took our vehicle in, but the only negative reviews are several years old, and they are VERY NEGATIVE, so I'm suspicious that this shop is deleting any current negative reviews. BEWARE! Get a second opinion.

Terrible shop. Charged me $2000 and vehicle had the same issue the minute I pulled out. Wouldn't…read morereimburse me anything. I was told to "just live with the problem"

Great guys! Even loaned me a truck when mine was down. Always bring my work there. Get the job done…read moreright.

Terribly rude. Took advantage of the elderly. Continuing to bill after services were terminated…read moreeven though they never did any service. Very unprofessional customer service when you call to discuss ANYTHING. Dishonest and unethical

So rude when you call. We finally dismissed their snow removal service because they never show up…read more They continued to bill us (after termination and no service) because they were "hurting" and then yelled at us when we terminated their services a second time.

What can I say? It was fast and efficient. Let's face it. It's an oil change. Nobody died. It went…read morewell.

Very professional! They were honest and attentive and left a flower on the dashboard for my wife!read more

Our truck broke down while visiting Durango, and these guys got us in and fixed our problem that…read moreday even though they had 3 cars up on the racks and about 15 more sitting in the lot. Very honest no BS mechanics. You have to love that.

Our Mercedes SUV malfunctioned and died after 5:30 pm on Dec 29th, right before a long holiday…read moreweekend. Amazingly, we were able to coast into the Autoworks parking lot, where Dennis and his team immediately brought the car in to run computer diagnostic tests, and stayed after hours, right before a holiday weekend, to make sure we could operate the vehicle safely. They also offered to open up early after the holiday to check out our car before we got back on the highway for a 14 hour drive. Dennis and team went above and beyond to ensure our safety, and were incredibly professional and kind. Bravo and thank you Dennis and team!