Got there today and Miguel took care of us, very polite and efficient. Friendly and great customer…read moreservice. We live in Forest Park area and it was worth the ride. The same folks on Island Pond Road not so great service. We will be back. Thanks Miguel for the extra advice tips.

Usually a fine experience but just went in to get fittings for a brake line and the employee was…read moreshort with me and pointed me in the direction of the fittings. He then returned to an incoming phone call and then started helping a different customer that came in. I waited for a little and then ended up walking out with no one saying a word. Very poor experience this time for sure i ended up going to autozone

Typically, I've had very good interactions at this store, and the staff are usually helpful. I'm…read morenot going to use names or titles, but I feel it's important to document a poor experience I had. This past Sunday, my three-year-old son and I went to return an unused car battery that we had originally paid for in cash. The clerk initially said they didn't have enough cash to process the refund and suggested coming back another day. I offered alternatives, including using my debit card, and was told there was enough cash in the store but that it had to come from one register, which is why they said the refund couldn't be processed. I also offered to drive to another nearby store within reason if that would help, but was told that was not an option either. When I asked to speak to a higher-level person, that individual's response was, and I quote, "Just give him the money and get him the F#%$ out of my store!" This was said in front of my child and another parent with a young child waiting in line. The refund was then processed in less than a minute. About 30 minutes later, I called the store to follow up calmly and express my disappointment. I was told I could be put on hold until the manager was available. I waited a day to see if anyone would reach out before posting this, but did not hear back. The use of harsh profanity by management in front of young children crossed a line and is completely inappropriate in a customer-facing retail environment. Otherwise, this is a store I regularly visit without issue.

Very disappointing customer interaction and problem resolution. Would have appreciated anybody…read moreshowing sensitivity to the situation.

I usually stick to restaurant reviews, but I'm making an exception here…read more I stopped in to the O'Reillys in the Springfield Plaza needing a new battery. Mine had died earlier in the morning and I was able to get a jump start to get to work. Knowing that the temperatures were going to be in the single digits overnight, it was important for me to get this fixed quick or risk being stuck again. Upon entering the store, I was warmly greeted by José who listened to my story and found the battery that was recommended for my vehicle. Before selling me anything, he wanted to verify that it was really the battery that was at fault and not the alternator or anything else. He had me pop the hood and hooked up his battery tester to confirm the fault was indeed with the battery. It was pretty cold out- in the 20's- but he was able to remove the old battery and install the new one in minutes. José was a great technician to deal with - professional, friendly, & competent. I definitely recommend this store for anyone needing a battery replaced and will use them for my minor automotive needs going forward.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

My water pump died during a recent trip to Western MA and Veryl's got me back on the road very…read morequickly at a fair price. Their garage and property are well maintained and professional and should be a model for other repair shops. I would not hesitate to bring my vehicle back to Veryl's for service!

I have been a customer for over 40 years. Every service, from inspections to oil changes , brake…read moreservices, and more have been done with nothing but professionalism and honesty. I have no problem recommending them for any service.

Custom Car Sound One top notch place with high quality top…read moreend products and great price and awesome service. F. Pasteris

still not satisfied with car alarm volume (very low) since 07.15.24 when i got Alarm system for…read moreextra security doors the car alarm sound volume still very low and cant protect my car. After complaining that car alarm sound volume very low I came back asking make alarm more loud They increased volume a little and told me about car alarm sound volume restrictions & they cant do more loud and I would get ticket if car alarm too loud. Unfortunately the volume of car alarm still very low and cant protect from break in and it always take place. I tested alarm and couldn't hear any alarm sounds of my car from 2nd floor apartment and car was very close the professional told me no car alarm sound volume restrictions just be careful do not bother people too long ,

My partner and I were on a road trip and driving through the area on a late Friday afternoon when…read moreour car started making a horrible screeching noise. We called a few shops that were close to closing and Monro was the only one that offered to take us in. They were able to rapidly diagnose and fix the problem, saving our trip! We are so thankful that they took us in. The employees were very nice to us. If we were local they would absolutely be our go-to shop.

I had a flat tire from a nail. I called and asked if they could patch. I drove there within 30…read moreminutes after the call and they took my car in right away. The patch only took about 10 minutes, and i didn't drop a bunch of money on it.