Went to Brad's because I thought I needed to have my brakes done. After they inspected them, they…read moretold me the brakes were good just a little rust on the rotors from not driving the car often. They saved me hundreds of dollars by being honest and not doing a brake job I didn't need. Absolutely the best mechanic shop I've ever dealt with. Professional and honest shop that looks out for their customers.

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

I usually stick to restaurant reviews, but I'm making an exception here…read more I stopped in to the O'Reillys in the Springfield Plaza needing a new battery. Mine had died earlier in the morning and I was able to get a jump start to get to work. Knowing that the temperatures were going to be in the single digits overnight, it was important for me to get this fixed quick or risk being stuck again. Upon entering the store, I was warmly greeted by José who listened to my story and found the battery that was recommended for my vehicle. Before selling me anything, he wanted to verify that it was really the battery that was at fault and not the alternator or anything else. He had me pop the hood and hooked up his battery tester to confirm the fault was indeed with the battery. It was pretty cold out- in the 20's- but he was able to remove the old battery and install the new one in minutes. José was a great technician to deal with - professional, friendly, & competent. I definitely recommend this store for anyone needing a battery replaced and will use them for my minor automotive needs going forward.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Guys there are super cool!! They know there stuff !! Always friendly and welcoming seem to have…read moremore hard to find parts!!!

This store is always helpful and courteous Had to get new battery today. Service was efficient…read moreand customer service was excellent.

Not the friendliest or cleanest employees. New store manager is rude to customers weather they are…read moreprofessional accounts or DIY. not following all of the covid mandates and Definitly not cleaning all contact areas in a timely manner. They had a great staff in place until everyone started to quit due to upper management. New store manager Anthony is super rude in person and on the phone. Would not recommend. Auto zone has a great counter person for commercial accounts. Not helpful in the least here now besides David h or Dennis honestly

I order a fuel pump early morning because they told me that arrived at 4 pm that was the only…read morereason I ordered with them cuz I need it for the same day I call them around 4:30 and the pump wasn't there yet was almost 8 pm when I called them again and at that time they told me the part was there. SMH I wasted my whole day waiting for the part and now because is late I have to wait until tomorrow cuz other people irresponsibility. I don't recommend this place to nobody.

AutoZone has completely plummeted since I wrote the last review. I asked for some guidance and was…read moreinterrupted by the guy working Sunday, January 14, 2018. "We're NoT MECHANICS," he barked, and promptly walked away. This isn't the AutoZone to which I'd been accustomed. I will NeVeR step into another AutoZone.

Overly impressed. This is my new go to spot for parts. I was looking for a radiator. Everywhere I…read morecalled charged me 250$ and more Well W.S.A.P charged me 130$ for radiator in a 2011 Audi a5. Call around yourself and seek with my car info. You'll see, there the game changers.

Been trying to get paint from here over a week can't seem to get any help…read more Stopped in and waited once over an hour and left massage for paint department and now been calling after 4 calls being hung up on I'll go else where