Tribute is buttoned up and beautiful. Had a blown fuse for the fog lights and can't say enough…read moreabout how awesome Gabriel Garcia at advance auto parts was for helping me identify which fuse and then helping me replace it. I'm writing them a five star review this evening. Thanks Gabriel!

Josie has been nothing but amazing. She helped me with some codes due to my check engine light…read morebeing on. Provided great feedback. Patrick helped put in a new battery for me. Super kind and provided some additional details about some issues I have with our car. Everyone at this location is kind, helpful and knowledgeable. I won't go anywhere else. Thank you.

Wonderful service from the team here! Damian was so nice in helping me pick some new headlights /…read morelicense plate lights and install them. My license plate lights were a bit more annoying to replace, but he did it anyway! Very kind of him to do so. Thanks Damian and the team here - y'all are great :)

I've visited this location several times and each time I've received excellent assistance and…read moreservice. Most recently I was there to purchase some new headlights for my car. A young man named Ethan helped me and I couldn't believe the lengths he went to assisting me. In my opinion, Ethan is an exceptional employee. His customer service and willingness to assist assures that I won't be buying auto parts from any competing businesses. Thank you Evan for an outstanding job and good luck with any future plans. I have no doubt you will be successful at whatever you pursue.

If you are looking for a dealership that offers a home town feel, this is it!! We can't speak…read morehighly enough of their service department. Sawyer went above and beyond after we showed up late to pick our car up. Not only did he stay late, but he was sympathetic to our situation. We will be life long customers at this dealership! Ask for Sawyer! He's your guy!!!

I have come to understand that I am very confused about what an "appointment" means. MB of Loveland…read morehas cleared it up for me. It means you call in advance, set a time, they tell you that you will be in and out in less than an hour. Right? Nope - they get to it when they get to it and they have over scheduled the resources so you could be sitting for 2.5 hours. No one will let you know they are experiencing a delay and when you ask they are somewhat rude. Took 5 phone calls to attempt to schedule and they NEVER returned voice mail. I had to go to the dealership and sit face to face with someone just to schedule. Super inconvenient. The dealer experience has been nothing but trouble and disappointment from the beginning. They CLEARLY do not value their customers!!!

I come here specifically for Taylor; she is such a bright light! She is always complimentary of my…read moreoutfits too haha! She truly understands customer service and how to make women feel car maintenance is approachable. She truly could run this place someday-and soon! (The other staff are also great too!) When checking out, they always gives me SOME kind of discount, which is SO appreciated. I put a lot of miles on my car as a hospice nurse and it's nice to have a reliable and trustworthy place to bring my car.

Great service and value. The team is very transparent and walks you through the cost of each thing…read moredone and reasoning behind it.

They were very helpful. Recommended the product I needed and helped with the install.read more

Day before we were supposed to leave on a cross country drive with our horse trailer the lights…read morequit working. An hour before they close they let us stop by, fixed our lights right up and got them working. Super nice, great staff, 100% recommend them!

After my original review I decided to give them another chance…read more Customer service remains excellent and I felt valued as a customer. Communication was the best I've ever had from a mechanic. They clearly were very interested in making their past mistake right and I was told the mechanic who worked on my car initially had been let go. I can say definitively say that if issue do arise, the managers will make it their priority to try and make things right. I can appreciate that. The work on my car was minor and didn't not require a lot of skilled labor so it's hard for me to definitely say if their current techs are more qualified. Hence the 4 stars instead of 5.

I spent about an hour at Fort Collins Muffler & Automotive, and what I experienced--and…read morewitnessed--was unacceptable. From the start, customers were treated in a dismissive, defensive, and at times openly disrespectful manner. Multiple customers asked simple, reasonable questions about pricing, labor, or what work was being done. Instead of clear answers, they were met with vague responses, attitude, and an unwillingness to explain charges. On more than one occasion, it was essentially communicated that if customers didn't like the pricing or how things were handled, they could go somewhere else. It became clear this business takes advantage of the fact that most customers are not mechanics. Pricing lacked transparency, explanations were avoided, and there was little effort to help customers understand what they were paying for. The most disturbing part--and the main reason I am writing this--was how a young female customer (who appeared to be a Colorado State University student) was treated. When she asked basic questions about her vehicle and potential repairs, she was dismissed and talked down to. She was told to wait and that everything would be explained later, without being given the respect of understanding what was happening in the moment. The interaction came across as sexist and demeaning. It was uncomfortable to witness and completely inappropriate. No customer should be made to feel they don't deserve to understand what is being done to their own vehicle. This was not isolated. In just one hour, I observed multiple customers being treated poorly, suggesting a consistent pattern. Any business has the right to operate as it chooses. But customers have the right to transparency, respect, and to not be treated in a dismissive or sexist manner. I would strongly recommend others proceed with caution and consider shops where professionalism, communication, and respect are standard.

Tim and all the employees deserves a raise, solid people. Easy to deal with on the phone and very…read moreknowledgeable and nice folks.

Came in for a battery issue. Manager Tim did an excellent…read morejob not giving me the run around. Took care of the problem and got me in and out with no hassles. Wish I remembered the name of the service foreman, He too was a pleasure to work with. This'll be the only place for me from now on.

A schedule a maintenance routine. Brake flush made an appointment which they were ready for. I…read morecan't tell you what the quality work was but I can tell you that it worked well. They were on time. They actually gave me a better discount coupon that I had. And I thought I got an outstanding value for the work they did service coordinator did an outstanding job and the mechanic stopped by and thanked me as well. Good job guys.

Waited almost 2 hours to get a headlight changed. Had an appointment and 2 other people came in…read moreafter me but were finished before me.