I came in today just to get a fluid top off. The person who seemed to be in charge seemed nice at…read morefirst then got very weird very quickly. First, they tried to get me to purchase unnecessary maintenance items which I very clearly did not want/was not there for. The person who was in charge was making me feel very uncomfortable and saying comments which were inappropriate. They also work with Big O Tires next door and try to get you to do business with both places which they wanted me to do and I respectfully declined. I will not be going back to this location. If you're a female be aware!

Service was perfectly fine at the Fort Collins, College Avenue location. Unfortunately, a mistake…read morewas made and a bolt was not reinstalled properly, resulting in a damaged part. Submitted a claim using the Grease Monkey online form and received no response. Called the location and talked with the service manager who agreed to reimburse me for the part. I followed-up with an email and photos. Heard nothing. Sent a letter with receipts and have had no response, now two months after the oil change. Mistakes happen. What you do about them speaks volumes.

Highly recommend! Had a brake light issue. They got me in right away and fixed the issue. They have…read morealways been very knowledgeable and have outstanding service! This team goes above and beyond.

Had an issue with another grease monkey in greeley. I called the 1100 eagle address and Joe said…read morebring it in and well take care of you. David and Joe drained the extra oil and explained there may be an issue with the sensor light, going above and beyond. Really appreciate their professional and courteous help. Highly recommend

The manager and assistant manager are very professional and knowledgeable…read more Not to mention, they so kind and honest with their customers. Short wait time even when they're busy. Highly recommend.

I drove up to the business on Timberline in Fort Collins, CO this Sunday morning for an oil change…read more They didn't have any cars there and the person working there told me he would give me the "manager special" since something was broken and they can only take cash. He wanted to charge me $129 for an oil change. I told him that was way too high and I would go somewhere else. That special cash price is double the price of Walmart so I wouldn't fall for their "specials".

After my original review I decided to give them another chance…read more Customer service remains excellent and I felt valued as a customer. Communication was the best I've ever had from a mechanic. They clearly were very interested in making their past mistake right and I was told the mechanic who worked on my car initially had been let go. I can say definitively say that if issue do arise, the managers will make it their priority to try and make things right. I can appreciate that. The work on my car was minor and didn't not require a lot of skilled labor so it's hard for me to definitely say if their current techs are more qualified. Hence the 4 stars instead of 5.

I spent about an hour at Fort Collins Muffler & Automotive, and what I experienced--and…read morewitnessed--was unacceptable. From the start, customers were treated in a dismissive, defensive, and at times openly disrespectful manner. Multiple customers asked simple, reasonable questions about pricing, labor, or what work was being done. Instead of clear answers, they were met with vague responses, attitude, and an unwillingness to explain charges. On more than one occasion, it was essentially communicated that if customers didn't like the pricing or how things were handled, they could go somewhere else. It became clear this business takes advantage of the fact that most customers are not mechanics. Pricing lacked transparency, explanations were avoided, and there was little effort to help customers understand what they were paying for. The most disturbing part--and the main reason I am writing this--was how a young female customer (who appeared to be a Colorado State University student) was treated. When she asked basic questions about her vehicle and potential repairs, she was dismissed and talked down to. She was told to wait and that everything would be explained later, without being given the respect of understanding what was happening in the moment. The interaction came across as sexist and demeaning. It was uncomfortable to witness and completely inappropriate. No customer should be made to feel they don't deserve to understand what is being done to their own vehicle. This was not isolated. In just one hour, I observed multiple customers being treated poorly, suggesting a consistent pattern. Any business has the right to operate as it chooses. But customers have the right to transparency, respect, and to not be treated in a dismissive or sexist manner. I would strongly recommend others proceed with caution and consider shops where professionalism, communication, and respect are standard.

Brought my Honda in for an "Emissions Check" light - had already gotten the code. King's had to…read more"keep my car all day" - which they seems to be their standard operating procedure!? Came to pickup my car and was told after "spending 3 hours they found nothing wrong. But if it happens again, we won't charge you." They did NOT replace any parts, but still charged me for labor at $237. One month later - same light, same code. When I called to ask what the part replacement would cost, I was told, "It would be parts & labor." So I would be CHARGED TWICE for the same problem - which they never fixed in the first place.

They lied about doing a full vehicle inspection. They checked Carfax. They gave a list of services…read morethat needed to be done. I save my records and found I had all but one service compled late 2024.

I said I wouldn't leave a bad review but the district jerk off looked me in the eye and told me to…read morebasically deal with the situation since he's not giving me a bill after they've had my vehicle for four months during my my rotations in Türkiye. Had an integrated 4 x 4 wheel hub vacuum issue on on four driver side. It started with a high pitch when I got it back. It started with a massive grinding, and it did not quit. I was left without 4 x 4 for a half a year and they use zip ties to disengage it and keep it out-of-the-way instead of having the problem fixed the whole month they had it (x''s 4 months) The effort seems there by the front office, but I gave my truck to them for a month 4 different times, (having it 4 to 5 weeks time) and they still couldn't fix what I relayed what the ford shop told me to take care of. They sold me something I didn't need, when I told him that wasn't the problem that Ford was telling me to take care of, every time I got it back the issue was never fixed. The frustration of these guys having my vehicle for a months time and still not fixing a vacuum leak on one side of my four-wheel-drive integrated hub is extremely aggravating. They violated my breathalyzer costing me over $200 with multiple trips driving mechanics around managers around without a fillup. I turn my vehicle in clean with the promised it being out of the elements and I get it back like the Sahara sands on vehicle and they offer me a card to the car wash down the street... unreal, that should've been taken care of by them. The district Superman that came in with the Cape basically slapped me in the face and told me I can take care of all the other expenses since he's not giving me a bill. We wouldn't have had the problems that we had if they would've just listened to what I told them to take care of. Will not return, be careful.

I had my front shocks replaced, my transmission serviced, and my spark plugs replaced at BG. This…read moreis one of the best experiences I have had at a car shop. A lot of times as a younger woman I tend to run into car shops that are trying to sell me things I don't need. I enjoyed my experience at BG because I could tell they were honest, thorough, and kind. As someone who also has lots of car anxiety they were very reassuring that my car was in great shape. I will be going here for all my car needs in the future.

I want to sincerely thank the team at CBA Fort Collins for the incredible kindness and…read moreprofessionalism they showed us. We were over 2,000 miles away from home when the check engine light came on in my diesel truck. As anyone who owns a diesel knows, that's not something you want to see when you're far from home and facing a long drive back. I was stressed and worried about whether we would make it home safely. The team at CBA got us in quickly, took the time to thoroughly diagnose the issue, and patiently explained everything they found. More importantly, they gave me peace of mind by assuring me that my truck was in good shape to make the trip home. That reassurance meant more than they probably realize. What truly stood out was how they treated us as people, not just customers. They provided a shuttle ride for us to a local restaurant while they inspected the truck and then picked us up afterward. When it was all said and done, they didn't charge me a single dime for their time, diagnosis, or assistance. In today's world, it's easy to become cynical, but experiences like this remind me that there are still honest, hardworking, God-fearing people who genuinely care about doing the right thing. The integrity, generosity, and kindness shown by the entire team left a lasting impression on us. Thank you, CBA Fort Collins, for taking care of us when we were far from home and for turning a stressful situation into a blessing. We will never forget it, and I highly recommend your shop to anyone looking for honest mechanics and exceptional service.

I will no longer be using CBA for any further work all because of David at the Foco location. For…read moresome back story, I replaced my brakes at this location in March 2025 because my sister and I have been going to CBA for years. I had a great experience. Since then I have moved to Johnstown so four months ago when I needed an oil change I thought I would go to the Berthoud location because I thought they would be just as great as this location. Wrong. They were horribly rude to me and I questioned if I would ever come back to a CBA at all but I remembered the FoCo location was always so kind to me. Wednesday 7/29/26 I called and scheduled an appointment for a COURTESY INSPECTION because my brakes have been grinding after only a year. I had the unfortunate pleasure to get paired up with David. I told him about my Berthoud experience and he seemed really bothered. He told me that was his very close friend and he personally trained him and proceeded to ask a ton of questions before taking my car back for the inspection. I also added an oil change. 30 minutes later David comes back with the inspection paperwork in hand and tells me he can't figure out what's wrong with the brakes but they are metal on metal and I just need to replace them. I ask him if he knew what caused them to grind down so aggressively after only a year? I only city drive between FoCo and Loveland and I have been to Denver twice since replacing my brakes. He told me they don't know and couldn't figure it out either, but the inspection was done and the only thing he could do was give me a small coupon for replacement. I told him I didn't feel comfortable having him replace my brakes a second time if he couldn't tell me what the issue with them was. He said they couldn't figure it out during the inspection and asked if when I go to another shop if I could call him back to let him know what the issue is. Excuse me????? Absolutely not. I left and decided to go to another shop. I grabbed the paperwork David had given me to show them the inspection report and photos and guess what? IT SAYS CUSTOMER DECLINED COUTESY INSPECTION. How did I decline a service I scheduled an appointment for? I was so angry I had to wait several days to post this review to remain more professional. This was a horrible experience and David is 100% the reason I will never come back.

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

This is the one at 100 Riverside. These guys are quick to respond, nice to deal with and they do…read moregreat work at reasonable prices.