To me, visiting the McDonough shop is like being a (hungry fat) kid in a candy shop, I always see…read moresomething new and that I want. I've always received top-notch customer service, from the time I walk in the door, through the purchase process, and checkout. The place is always clean, neat, and well stocked. I realize we can all have a bad day or experience, but Summit's folks have always tried try to make me successful, and I appreciate them. I do wish their prices were a little lower, but that's just because I'm a tight fisted miser.

Purchased a motorcycle battery 4 months ago. I was experiencing some issues with it. Some…read morehesitation when starting. A Harley dealer determined it was not working properly. The dealer replaced it. Motorcycle is now operating properly. I contacted Summit Racing. They reviewed my request for a refund and approved it on the spot. I am very pleased with with my total experience with Summit Racing Equipment. The price was excellent. Got it quickly. Customer Service was excellent. I don't write reviews unless I had a very good or very bad experience. Ed

The O'Reilly's on Racetrack Road in McDonough is the best one I've ever been to! Edgar helped me,…read moreand he was very kind and has very good manners. This old granny appreciates that! He greeted every customer as they came in, and is extremely friendly. He asked an associate to get something for him off the shelf, and spoke to her respectfully and said please and thank you. He even helped me get my stuff to the car. I will always come to this store from now on. Thank you, Edgar!

Always super helpful! Originally came in tentatively for a brake light switch but the guy told us…read moreit didn't sound like that was the problem. He didn't have to come out to check out our brake lights but he came out and put them in to make sure they'd work.

Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA)…read more I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response.

On the corner of Zack Hinton parkway and 42 right next to checkers was service with a smile by Mr…read moreAdam the manager! He was helpful in getting me what was needed for my vehicle. Great service goes a long way for me. This will be my go to for auto parts! Thank you so much Adam!!!

The lady on the phone was rude for no reason , I asked her a simple question " do you guys reset or…read moreerase the check engine lights from the car or you guys only just check and read" she replied in a aggressive tone " WHAT DO YOU THINK SIR WE ONLY CHECK THEM" that was out of spite considering I didn't have that same tone with her.. the professionalism was piss poor and I don't even do reviews but I had to for that lady because it was out of spite and hopefully actions will happen..

Eddie is the best employee who know how to repair or solve the problem with car remote control . My…read morecar remote work perfect.

Disgusting bathrooms! Repainted the outside to make you think it's nice inside. Nope! The inside is…read morenasty.

This place is a total dump. It's nasty, dirty and the pumps are so slow we couldn't even fill up…read more Go elsewhere until they clean up their act.

3.5 Stars....The good and the bad…read more I'll start with the good. I recently purchased a new truck from Legacy Ford, and I was very pleased with the staff. My saleswoman, Ashley, was very nice and professional. Everyone was very professional, and honestly this was the fastest I have ever been in and out of a dealership. So, after buying the truck, I get it home, and realize that there is a crack in the rear taillight. Well, Legacy fixed it, no issues, and the service department was very quick about it. Overall, the buying experience was spot on! Now, the bad..... So, the bad seems to be a common problem that several have had--regarding trade-in payoff. Now, I've purchased many vehicles, and have never known a dealership to take longer than 7-10 days to pay off a trade--so, I was little surprised when Legacy told me "30 days". I assumed they were giving me a "worst case" scenario.... Well, they weren't. When they say 30 days--they mean it, and maybe then some. Bottom line is this, if you're trading in a vehicle that has a current payment--be prepared to continue to pay on that vehicle, and the new one, for at least the next month (maybe longer according to some other reviews). This is not only frustrating, but can be financially straining, so it's something to keep in mind.

HORRIBLE, HORRIBLE, HORRIBLE, Customer Service AFTER I purchased a vehicle. Countryside Ford f/k/a…read moreLegacy Ford was communicative and extremely nice BEFORE my husband and I flew from Louisiana to purchase a vehicle. AFTER the vehicle was purchased and the check engine light came on twice within 10 days of purchasing, countless calls went unanswered and voicemails went unreturned. We finally spoke with the General Sales Manager, whose name is forgettable considering his demeanor and horrible attitude. We informed the GSM of the check engine light issues, the diagnostic, and the cost of the repair, which amounted to $1,800.00, since the nature of the diagnostic would not be covered under warranty. The GSM attempted to blame my husband and I for the "damage" caused to the upper radiator hose that was about to fall off, missing spark plugs, missing clamps, a seal fuel injector needing to be replaced, and a bumper that was apparently removed at some point. After my husband and I questioned why he was trying to blame the customer for this damage, his response was, "Well, you are trying to blame me." Yes, my husband and I were blaming him considering his dealership SOLD US THE VEHICLE 10 days prior! The GSM then tried to say this damage could have been caused prior to Countryside receiving the vehicle and could have been overlooked by his best mechanic. If Countryside's "best mechanic" can overlook that sort of damage, the mechanic should no longer be employed. My assumption is the "best mechanic" caused this damage, did not want to admit fault, and concealed the damage since the vehicle passed inspection. The conversation ended because Countryside refused to accept accountability. The service manager at the dealership where my vehicle was repaired contacted the same GSM in an effort to retrieve payment so my husband and I would not be responsible for $1,800.00. The GSM was extremely rude and informed the service manager that this would be covered under warranty. The service manager informed the Countryside GSM that warranty would not cover this repair since this is human made damage and it does not involve defective parts. The GSM then said, "I am not participating in this" and hung up the phone. Now, my husband and I are out $1,800.00 29 days after we purchased this vehicle and there is NO ACCOUNTABILITY from Countryside. Overall, HORRIBLE customer service AFTER you purchase a vehicle.

a recent serpentine belt gone wrong! This was a disaster as I was headed to the Sunshine state,…read morehow far am I again? Friendly greetings-everyone standing with jackets! Yessir-that's why my trip ends in Marathon. As for this belt, the bearings had gone bad. Was almost set to purchase a new belt when the "Mobile Mechanic" on the premises happened to go over the noise. Squeaky wheel gets the oil-then I needed Dorothy's Tin Man Quick-Fast & in-a Hurry! the on site repairs were a blessing, only by Magnificent Holy God. was back on the road -will I need belt adjusting after I reach Fla? Reached Fla-squealing turned to screeching-onlookers say it's the belt, however less than a year old- 1st stop walk to nearest Auto store; just in case. $4 belt conditioner-Did you know you're supposed to condition your car's belts as often as an oil change!!!! Interesting A 5 mile walk to AutoZone Dale Mabry Hwy-round trip 10miles-HEY! There's snow back home!!! Florida was 71Degrees as I loaded up on vitamin D-backpacking my belt conditioner-it works, intermittently - Have been researching; "Are you turning on your defroster as soon as you crank up your car? In some cars, the AC compressor turns on when the defroster is on. That squeaking sound would be coming from the compressor pulley because of the load on a frozen belt." Coming from 32 degrees to 70 degrees??? that seems plausible. I always say my car doesn't like the cold+ The Mobile Mechanic slapped on a new idler pulley+ I'm safe and warm for right now. There couldn't have been a bigger blessing on my journey to Florida. I'll take my time scouting out mechanics, idler pulleys, compressor pulleys and have the car looked at by a professional. Meanwhile-this AZ was fantastic They seemed shocked that I paid with cash, dontcha have cash down south??? lol God Bless

Wow I have never had someone be so rude when returning an item. The girl checking me out was…read moreliterally slamming the cans of paint each one I bought 5. Didn't say a word to me snatch's the receipt out of my hand.Also her manager in the background just yelling no more returns. I like autozone but this location was disrespectful and rude today. Definitely will just go across the street to the other parts store.

If I could give this gas station 0 stars, I would! We stopped to use the restroom on our way home…read moreand it was disgusting. There are only 2 toilets in the women's restroom. Ok, No biggie. However, one was clogged and the second one had WET toilet paper. Why?! Why is it wet?!? My daughter had to get me toilet paper from the other stall. So after that, I went to wash my hands and there was no soap. There were holes in the walls and it was overall, just a disgusting experience. My husband used the Men's and said it was one of the nastiest bathrooms he's ever been inside.

If you feel like you want to get ripped off, stabbed, and buy some drugs this gas station is…read moreperfect for you. Not only is the bathroom right out of the movie Seven, but any candy you buy is at least $4. You might want to put a hazmat suit on before you get out of your vehicle or better yet bathe yourself in hand-sanitizer. You're better off taking a leak in your gas tank and hoping to make it to the next gas station. If you're familiar with the game monopoly, this reminds me of Baltic Avenue. If this place doesn't kill you, you can try your luck at the Budget Inn next door and get robbed in the middle of the night. Loads of fun for the whole family.